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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
Adults-only luxury on the beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Private beach, beach massages, scuba diving, snorkelling
Aerial view
Lobby
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    12 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    5 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive

Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

Highlights

Terrace
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

Highlights

Terrace
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

Highlights

Terrace
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Atelier Playa Mujeres - Adults Only - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.7 out of 5, Exceptional, (1044)
The price is AU$1,356
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Excellence Playa Mujeres - Adults Only All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 1.9 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 10 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, hydrotherapy and mani/pedis along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Toscana, serves international cuisine and is open for breakfast, lunch and dinner. With 7 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site 24-hour gym, outdoor tennis court and Turkish bath/hammam. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Playa Mujeres property include Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive - 2.5 km
  • Playa Mujeres Golf Club - 8 min drive - 4.3 km
  • Isla Mujeres Ferry Terminal - 82 min drive - 9.9 km
  • Dolphin Discovery - 88 min drive - 15.1 km
  • North Beach - 88 min drive - 10.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only luxury on the beach
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
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Excellence Playa Mujeres Adults
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Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
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Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
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Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
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Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive has free valet parking.

Are there any beaches close to Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive is a short 12-minute walk from Mujeres Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, there is an onsite spa at Excellence Playa Mujeres - Adults Only All Inclusive. It has a hot tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yep, and guests love it! Excellence Playa Mujeres - Adults Only All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, 7 poolside bars and 7 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence Playa Mujeres - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Playa Mujeres - Adults Only All Inclusive.

Is Excellence Playa Mujeres - Adults Only All Inclusive family-friendly?

No, Excellence Playa Mujeres - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence Playa Mujeres - Adults Only All Inclusive?

Relax with a coldie at the 7 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Playa Mujeres - Adults Only All Inclusive?

There is a golf course next to Excellence Playa Mujeres - Adults Only All Inclusive.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1008 reviews" "
Rating 8 - Good. 121 out of 1008 reviews" "
Rating 6 - Okay. 54 out of 1008 reviews" "
Rating 4 - Poor. 19 out of 1008 reviews" "
Rating 2 - Terrible. 23 out of 1008 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enyolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the ultimate honeymoon spot in Mexico. We have no regrets going and will most likely be going back in the future. This was a great sdults only resort with all of the amenities and nice little touches for 5 star service. Not pver crowded and not too big to walk to and from the beach/restaurants etc. The food was amazing we didnt have a meal we didnt enjoy and the staff is top notch.
Stayed 7 nights in Aug 2024

10/10 Excellent

Richard Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely extraordinary resort from the most junior to senior staff. Excellent food & great variety, beautiful suites, pools & wonderful evening entertainment!
Stayed 5 nights in Aug 2024

10/10 Excellent

DIANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were more chairs around the main pool
Stayed 4 nights in Aug 2024

10/10 Excellent

Rylee, Weatherford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service/staff was impeccable. Food was delicious. Rooms were clean and resort was easy to get around.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wayne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a party spot. There are a lot of rules. Not many bars to go to. Not enough to do at night. Only go for a honeymoon or something not groups like we did.
Stayed 6 nights in May 2024

10/10 Excellent

Lillian Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful relaxing resort. It doesn’t have a ton of day time entertainment and at times feels too quiet. However, it’s so clean and the staff are great. They have a strange rule about men having to wear sleeved shirts in every restaurant except for the one by the beach. It’s strange because they don’t even allow it at the buffet or 2 other outdoor restaurants. It’s humid and hot, it’s a beach resort. Most men will be wearing tanks!
Stayed 6 nights in Aug 2024

10/10 Excellent

Martha Lynn, Winnebago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are soo happy with our recent stay at Excellence Playa Mujeres! It’s our second time at an all include resort and we are very pleased with our stay here. Amazing food and options at this resort. We traveled with another couple and the wife was vegetarian, there were separate menus she could order from and had plenty of options! Our favorite restaurants were The Grill, Lobster House for dinner, and Spice for sushi! Room service was good for breakfast and nice so you could get ready for the beach/pool while eating. The drinks were sooo good and did not lack in the alcohol department! Lots of options too. From pina coladas, mojitos, old fashions, margaritas, martinis, and beer! The resort itself is very clean and has a refreshing feeling. Housekeeping kept our room so clean and stocked with clean towels, water, etc. Lots of pools, they didn’t feel overcrowded during our stay. While there was only 1 in-pool bar, staff served us drinks in the pools and were around very frequently. We never had to get out and go to a bar to get a drink. Even by the beach, servers came around and we could order drinks from them! Cons: Biggest complaint was that we were not allowed our own pool floaties. At the other resort we went to, pool floats were allowed. I enjoy relaxing in the pool with a float so this was upsetting to me. The resort does have a very limited amount of provided pool floats but guests can only use those and not your own. As you can imagine, they were a hot commodity and
Stayed 5 nights in Aug 2024

10/10 Excellent

YVETTE, KISSIMMEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, excellent service. I wish. They played more music at the pool
Stayed 5 nights in Aug 2024

10/10 Excellent

Austin Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Wife and I have been to this resort twice now and will be returning many times more. The food, drinks, pools, amenities, and beach are incredible. By far though, the biggest positive and most favored portion of the trip was the workers. They are absolutely incredible. They always ensure you have everything you need. They are so kind and excited you came to the resort. I highly suggest seeing Gabreil and Marlene at el sol, the poolside bar that also has amazing pizza. Marlene is incredibly quick behind the bar and always has a smile on her face. Very good bartender. Super grateful for our stay and highly recommend. We have no complaints!
Stayed 5 nights in Aug 2024

10/10 Excellent

Nayroby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah Frances

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful trip will definitely Go back!
Stayed 3 nights in Jul 2024

10/10 Excellent

Marian L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Vertella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed Excellence!
Stayed 6 nights in Jul 2024

6/10 Okay

Mia Isabella

Travelled with partner
Liked: Cleanliness
My husband and I stayed at this resort for a few nights. While our room was excellent, and the staff were incredibly friendly, there were a few aspects of our stay that could have been better. Once we got to our room, we encountered issues with the temperature. It wouldn't drop below 70°F, so we had to call for assistance. Even after adjusting it, the room remained uncomfortably warm, making it difficult to do makeup, get ready, and, worst of all, sleep. We endured some extremely hot nights. We were placed on the fourth floor, but unfortunately, the elevator near our room was out of service for most of our stay. This meant we had to walk up and down four flights of stairs multiple times a day. The entertainment at the resort was another disappointment. The shows were not at all what was advertised on the website, which promised fun, exciting, and spectacular performances. Instead, we were met with unimpressive beatboxing, unchoreographed dancers who seemed to have practiced the night before, and a silent disco that ran out of headphones for anyone arriving 30 minutes late. Lastly, we took a boat trip to Isla Mujeres that felt like a bit of a scam.For $244 we only snorkeled for about 10 minutes and had a subpar lunch. The island itself was underwhelming, with everything overpriced and clearly catering to tourists. Overall, this resort seems more suited for an older crowd. While there were some positives, our experience was marred by several inconveniences and disappointments.
Stayed 3 nights in Aug 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Ana Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Michael H

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, gluten free options galore. Food, staff and amenities were top notch. Would definitely return and would highly recommend
Stayed 6 nights in Aug 2024

10/10 Excellent

aaron renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise
Stayed 3 nights in Aug 2024

8/10 Good

Sarah

Stayed 6 nights in Aug 2024

10/10 Excellent

Trevor, Dripping Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and beautiful overall.
Stayed 5 nights in Aug 2024

6/10 Okay

Mayuri

Liked: Cleanliness
Disliked: Property conditions & facilities
Spa was highlight and loved the experience there also entertainment team is great all the activities were fun. Beach is amazing. I did not like the food. Food lacks flavor and was pretty bland. I tried lobster house, basmati and agave. Did not like the food in any. Aroma bakery was the only place which was okay. Other than food experience everything else was great.
Stayed 3 nights in Aug 2024