6/10 Okay
Firoozeh
Travelled with partner
9 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was a disappointing stay.
I start with good aspects:
- I have to say the property is beautiful, it’s small but very well configured.
- We enjoyed the free activities like Guacamole and Margarita classes. Chef Sergio was great. Also, Marisol is very warm and entertaining. We also very much liked our paid Mexican Spirit class with Lorenzo.
- The staff has great customer service. We had issue with our room they have done whatever they could to resolve the issue and when it did not work, they moved us to another room. Their attention to each guest is very sweet and heart warming and it makes me sad to say that we will not return to this resort.
The concerns:
- The buildings are old. Everything looks very out dated from the room configuration to furnitures. The dark showers are so not in fashion anymore. They all had big rain shower installed but they are so big that almost cover the overhead light that makes the space darker!
- The food is good for a resort and they pay a lot of attention to guests allergies and diet restrictions that is wonderful but there are very few options available. Yes, there are 4 restaurants and a taco truck but not all of them open at the same time. At night you have to wait between 1-1:30 hrs for a table that is very annoying.
- We had ants in our room, tiny little things running around the fridge and coffee/tea maker area. The first night we cleaned the area ourselves with alcohol spray and hand sanitizer but the next morning we saw that th
Firoozeh
Stayed 4 nights in Nov 2024