Live Aqua Cancun - Adults Only - All-Inclusive

5.0 star property
Adults-only beachfront property with 7 outdoor pools

Photo gallery for Live Aqua Cancun - Adults Only - All-Inclusive

Aerial view
Exterior
Exterior
Lobby
Executive lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All-inclusive
  • Hot tub
  • Pet-friendly
The current price is AU$1,096
includes taxes & fees
14 Apr - 15 Apr

Explore the area

Map
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪4 min walk‬
  • La Isla Shopping Mall
    ‪4 min walk‬
  • Marlin Beach
    ‪8 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 59.5 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Garden View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Terrace, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Double Beds, Terrace, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Suite (Honey Moon)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Tierra)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 33 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Suite (Viento)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite (Wellness Aqua)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Dining table
Free minibar items
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Dining table
Free minibar items
Smart TV
Pillow menu
Renovated in 2019
  • 32.8 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Similar properties

About the area

Cancun

A luxury stay in Cancun awaits you at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this all-inclusive property include 8 restaurants, 7 outdoor swimming pools and a full-service spa. .A relaxing visit to Feel Harmony Spa can include deep-tissue massages, hot stone massages and hydrotherapy along with access to the sauna and hot tub. The restaurant, SIE7E, serves Mexican cuisine and is open for breakfast and dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and nightclub. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Each morning free cooked-to-order breakfast is offered between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 5-property class Zona Hotelera property, you'll be 4 km (2.5 mi) from Gaviota Azul Beach and 4.5 km (2.8 mi) from Iberostar Cancun Golf Course.

What's nearby

  • Cancun Interactive Aquarium - 4 min walk - 0.4 km
  • La Isla Shopping Mall - 4 min walk - 0.4 km
  • Marlin Beach - 8 min walk - 0.7 km
  • Cancun Convention Center - 4 min drive - 3.6 km
  • Gaviota Azul Beach - 5 min drive - 4.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Duna Pool Bar - ‬4 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Andiamo - ‬8 min walk
  • ‪Los Chachalacos - ‬8 min walk
  • ‪Cambalache - ‬3 min walk

About this property

Live Aqua Cancun - Adults Only - All-Inclusive

Adults-only beachfront property with 7 outdoor pools
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Live Aqua Beach Resort Cancún - Adults Only - All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Free self parking and valet parking are available. A complete renovation of Live Aqua Beach Resort Cancún - Adults Only - All Inclusive was completed in December 2019.

This 5-star Cancun property is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 14564 sq ft of conference space
  • 1353 sq. m of conference space
  • Built in 2005
  • Cooked-to-order breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers 371 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Feel Harmony Spa has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to noon
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • AZUR
  • Hidden Garden
  • MB
  • SIE7E
  • Varenna

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Evening entertainment
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (14,564 square foot of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Handrails in stairways (99 centimetre high)
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night
  • Destination fee: USD 5 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive

Frequently asked questions

What is the cancellation policy at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Live Aqua Cancun - Adults Only - All-Inclusive?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Live Aqua Cancun - Adults Only - All-Inclusive on 14 Apr 2025 start from AU$1,082.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is a short 8-minute walk from Hotel Zone Beaches. Fun beach activities include volleyball.

Is there a spa on site at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, Feel Harmony Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Live Aqua Beach Resort Cancún - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Live Aqua Beach Resort Cancún - Adults Only - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Live Aqua Beach Resort Cancún - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive.

Is Live Aqua Beach Resort Cancún - Adults Only - All Inclusive family-friendly?

No, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an adults-only property.

Does Live Aqua Beach Resort Cancún - Adults Only - All Inclusive serve breakfast?

You bet, free cooked-to-order breakfast is offered daily from 7:00 AM to noon.

Is there a free airport shuttle available at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

No, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Dogs are welcome at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Live Aqua Cancun - Adults Only - All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1303 out of 1803 reviews
Rating 8 - Good. 275 out of 1803 reviews
Rating 6 - Okay. 141 out of 1803 reviews
Rating 4 - Poor. 43 out of 1803 reviews
Rating 2 - Terrible. 41 out of 1803 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Lucero, Elburn

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, beachfront, adults only. Great restaurants friendly staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Rajshree Vishnu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had an amazing stay at LA. This was our second time and we will definitely be back.
Stayed 4 nights in Sep 2024

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24th trip in 7 years. I am a particular traveler and would not return if everything was not perfect.
Stayed 4 nights in Dec 2024

8/10 Good

Hermineh

Stayed 4 nights in Nov 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a 5 day stay here and it was absolutely amazing! The hotel was laid out well so it was close to everything. It’s the perfect size resort especially for me since I was recovering from foot surgery. I didn’t personally go to any of the restaurants because I was too busy enjoying the beach, but my son and his girlfriend tried them all, except MB and Carnivore, and they loved everything they ordered. They also ate the tacos that were cooked fresh in front of you. It’s located in a side area as you walked down the pool. There is also a crepe station on a terrace in front of one of the bars. I ate room service for breakfast, snacks and dinner. Everything was so good. All of the staff were nice and accommodating. Shout out to David at the beach. Very attentive to us in the cabanas. If I felt my pina colada was too weak he had them make doubles and brought me shots of rum. The beach was pretty and no seaweed which was great. The water is beautiful. The only negative I have is that they don’t play music all day around the pool. The only time we had music was when the DJ was there and he wasn’t there that long. Would highly recommend this resort. 10/10
Stayed 5 nights in Nov 2024

10/10 Excellent

Rene, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, all the staff just was cool. Hotel awesome
Stayed 4 nights in Nov 2024

6/10 Okay

Hui Fen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The beach is beautiful
Stayed 3 nights in Nov 2024

4/10 Poor

Narine, Glendale

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Santo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Holly C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is paradise! The entire resort is amazing. The number of pools and cabanas and food/drink options are outstanding. Everywhere you turn there is another nook of something amazing, like a crepe station or swings at the beach level bar! And the staff are excellent and so welcoming and friendly. We were well taken care of!
Stayed 4 nights in Nov 2024

6/10 Okay

Nixon, glenview

Travelled with partner
Disliked: Staff & service
We did not receive the service and accommodation we were expecting. Instead we were bombarded by sales people in attending their" talk" about vacation packages inspite our refusal of not interested.
Stayed 3 nights in Nov 2024

8/10 Good

Sanai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and such a beautiful property. While all-inclusive, there are a lot of out of pocket costs (spa, cabana, laundry, certain restaurant items).
Stayed 5 nights in Nov 2024

10/10 Excellent

April Payao

Stayed 4 nights in Oct 2024

10/10 Excellent

Starrkeshia

Stayed 3 nights in Nov 2024

2/10 Terrible

CINDY, North Bergen

Travelled with partner
Boring experience overall
Stayed 2 nights in Sep 2023

10/10 Excellent

Nydeah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Nov 2024

8/10 Good

Carlos Emilio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved thr hotel and most of the staff is nice but there are a lot of concierge people around the hotel trying to sell you a hotel package I didn't like it when 2 guys got rude when I rejected them twice. That's the only reason why the hotel is mostly great but at the same time concierge team is rude
Stayed 3 nights in Nov 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and great food!! Has the same beach as all the other hotels decent pools but fantastic food!
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay!
Incredible stay! The food, service, rooms and beach were amazing. I will definitely be coming back. Truly one of the best experiences and stay we have had in Cancun. Highly recommend!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful! Food was good. The only negative point is there wasn’t much authentic Mexican cuisine.
Stayed 7 nights in Nov 2024

8/10 Good

Carlton, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 7 nights in Nov 2024

10/10 Excellent

Ashlyn, Houston

Stayed 3 nights in Jul 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is paradise Hands down the best place!
Stayed 5 nights in Oct 2024