Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 3 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive

Exterior
Poolside bar
Premium bedding, down duvets, free minibar, in-room safe
Executive lounge
11 bars/lounges, 2 swim-up bars, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
The price is AU$1,064
includes taxes & fees
26 Jan - 27 Jan

Explore the area

Map
Blvd. Kukulcan KM. 4.5, Num Ext.: Mz 34, Lt 3-C Seccion C Int SN, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪1 min walk‬
  • Playa Tortugas
    ‪17 min walk‬
  • Tortuga Beach
    ‪18 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Junior Suite, 1 King Bed, Ocean View (Allure)

9.4 out of 10
Exceptional
(49 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Xhale club Master Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Lagoon View (Allure)

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Partial Ocean View (Allure)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Xcelerate Junior Suite Ocean Front Double

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47.8 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 1 King Bed, Lagoon View (Allure - Live Big)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 72.86 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View (Xcelerate)

8.6 out of 10
Excellent
(20 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47.8 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Xcelerate Junior Suite Live Big Ocean Front Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47.8 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Double Beds, Ocean View (Xcelerate)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47.8 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Xhale club Junior Suite Ocean Front King

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Xhale club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Xhale club Junior Suite upper Ocean Front King

9.8 out of 10
Exceptional
(17 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Xcelerate Junior Suite Ocean Front King

9.4 out of 10
Exceptional
(22 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47.8 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Xhale club Junior Suite upper Ocean Front Double

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 47 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Xcelerate Junior Suite Live Big Ocean Front King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47.8 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds, Lagoon View (Allure - Live Big)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 72.86 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

Room (Run of the House - Xcelerate)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 47.8 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Junior Suite: Deal of the Day

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Premium bedding
Blackout curtains
  • 47 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds, Partial Ocean View (Allure)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Double Beds, Lagoon View (Allure)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 47 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Double Beds, Ocean View (Allure)

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Similar properties

About the area

Cancun

A luxury stay in Cancun awaits you at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive. You'll be 3.7 km (2.3 mi) from Puerto Cancun Marina Town Center and 4.5 km (2.8 mi) from Forum Beach. Highlights at this all-inclusive property include 10 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Relax Spa by Pevonia can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, Spoon, is open for breakfast. With 11 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Turkish bath/hammam. 7684 square feet (714 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a steam room and a coffee shop/cafe. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 4.5-property class Zona Hotelera property include Puerto Cancun Golf Course and La Isla Shopping Mall.

What's nearby

  • Langosta Beach - 1 min walk
  • Tortuga Beach - 18 min walk
  • Puerto Cancun Marina Town Center - 4 min drive
  • Forum Beach - 5 min drive
  • La Isla Shopping Mall - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Breakfast - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬10 min walk
  • ‪Swim-up Bar - ‬9 min walk
  • ‪Krudo Raw Bar - ‬12 min walk
  • ‪Silk City - ‬1 min walk

About this property

Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness centre and a rooftop terrace. Free valet parking is available.

This 4.5-star Cancun property is smoke free.

  • 429 guestrooms or units
  • 20 levels
  • 2 buildings
  • 10 dining venues
  • 2 swim-up bars
  • 11 bars or lounges
  • 7684 sq ft of conference space
  • 714 sq. m of conference space
  • Built in 2021
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive offers 429 accommodations with tablet computers and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include dressing gowns, slippers and hairdryers.

This Cancun property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Relax Spa by Pevonia has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free secured, covered valet parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking options include a garage

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 2 swim-up bars
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Coquette
  • Fish Nets
  • Silk City
  • Spoon
  • Spumante

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,684 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (89 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (97 centimetre high)
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services
  • Tablet computer

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a strict dress code in Coquette, Kibbeh, Picante, Silk City, Spoon, Spumante, Fish Nets, Barefoot Grill, Bare Buns, and The Nook Café.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, American Express and cash. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Breathless Cancun Soul Resort SPA
Breathless Cancun Soul Resort Spa Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

As of 19 Jan 2025, prices found for a 1-night stay for 2 adults at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive on 26 Jan 2025 start from AU$1,063.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Yep, Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Yep, Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive is a short 1-minute walk from Langosta Beach. Fun beach activities include volleyball, snorkelling and body boarding.

Is there a spa on site at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Yep, Relax Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive features 3 outdoor pools, a full-service spa and 10 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive.

Is Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive family-friendly?

No, Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

No, Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Yep, they've got a poolside bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive?

Dogs are welcome at Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1025 out of 1662 reviews" "
Rating 8 - Good. 313 out of 1662 reviews" "
Rating 6 - Okay. 156 out of 1662 reviews" "
Rating 4 - Poor. 84 out of 1662 reviews" "
Rating 2 - Terrible. 84 out of 1662 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tyquariona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. I highly recommend!
Stayed 3 nights in Sep 2024

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Tony, David in the pool, Patricio at the desk and many more made us feel welcome and improved our overall experience.
Stayed 5 nights in Oct 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and service, the only downfall if you can call it that, was the quality of the WiFi. Service levels, food choices and drinks were amazing
Stayed 5 nights in Oct 2024

10/10 Excellent

Derrick

Stayed 3 nights in Sep 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely nice. The staff was incredible. Food was delicious. There was a great party vibe atmosphere with each night a different theme. My wife and i especially loved the how well the pool attendants took care of us. They set up our chairs in the sun when we wanted to lay out or put us in a shaded cabana when we just wanted to chill. Incredible service all around. Special thanks to Hermino and Evan for taking the time to make us feel like VIP's. Can't wait to go back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Gayle

Stayed 7 nights in Sep 2024

10/10 Excellent

MANDIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from Xhale rooms, nice bars with top shelf liquors. Great breakfast and lunch options, dinner options are so so. Staff is energetic AND amazing! Definitely would go back
Stayed 4 nights in Oct 2024

10/10 Excellent

Ismael Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere.
Stayed 4 nights in Oct 2024

8/10 Good

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. However, if you took an excursion and returned late like around 9pm and or later room service was unavailable. As well as the resort restaurant options. They close early.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful. Very modern and clean. Staff was friendly and attentive. Views from different points of the resort were spectacular. The infinity pool is gorgeous. The beach isn’t the best for bathing.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kristopher

Stayed 4 nights in Sep 2024

10/10 Excellent

Zuleika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

marie, riverdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Vanessa

Stayed 3 nights in Oct 2024

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all the resort was very well designed and maintained. A lil small and the beach was disappointing. Did not like the constant upselling of memberships trying to get you to attend a 90min presentation for free breakfast.
Stayed 4 nights in Oct 2024

10/10 Excellent

josephina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this hotel i would highly recommend it and would definitely go back also wanted to say Isaias and I believe Joe were very sweet and always took care or us!!!!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

2/10 Terrible

Monique

Travelled with partner
I had discovered black mold in my room. I made mention to the smell upon check in and the guy said he didn’t notice a smell and he may be used to it cause he’s there everyday. Come my 2nd night I'm in the mirror and noticed black mold all around the baseboards. I called for a manager, he never came to speak to me. At checkout I was asked to sign a waiver that basically stated I wouldn’t sue and they offered to upgrade my next stay. I decided to call corporate and open a complaint and it’s been a week nobody has reached back out and I sent pics of mold in my room.
Stayed 3 nights in Oct 2024

6/10 Okay

Arbel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Customer service was good , but if you want a good food and good drink , it’s not recommended . First time In my life I could not feel I drunk alcohol . I think they mix it with water or something. They use very low quality alcohol and if you want a good one and even are ok to pay extra they said we can only sell the bottle . The buffet is a joke . Tried the Italian. Restaurant and it was not bad . Mediterranean restaurant was close which I would love to try .
Stayed 2 nights in Oct 2024

4/10 Poor

Franky Joe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was drugged and confined to my room until cab driver was paid 1000s hotel staff were all aware of this, after my sister wired 1000s of dollars I was allowed to leave so drugged up I don’t even remember the flight home.
Stayed 3 nights in Sep 2024