Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Outdoor wedding area
Exterior
Exterior
Exterior
Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Reviews

8.4 out of 10

Very good

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • On private beach
    On private beach
  • Pet-friendly
    Pet-friendly
  • All-inclusive
    All-inclusive
  • Room service
    Room service
The price is AU$856
includes taxes & fees
16 Dec - 17 Dec

Explore the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    11 min walk
  • Mujeres Beach
    19 min walk
  • Punta Sam Ferry Terminal
    7 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    84 min drive

Room options

Junior Suite Garden View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Preferred Club Master Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Sleeps 5
  • 2 King Beds and 1 Queen Bed

Preferred Club Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Paramount Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 460 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View -King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Preferred Club Two Bedroom Villa - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 147 sq m
  • River view
  • Sleeps 8
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

Preferred Club Junior Suite Swim Out Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Preferred Club Junior Suite Ocean Front with Private Pool - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Junior Suite Pool View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Preferred Club Junior Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Family Governor Suite Ocean View - King Bed and Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 112 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Preferred Club Junior Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite Pool View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Partial Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Queen Beds

Junior Suite Partial Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean View - 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Junior Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

Preferred Club Master Suite Swim Out Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 108 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Family Suite Garden View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Junior Family Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Preferred Club Family Suite Ocean View - King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 166 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

Deal of the Day

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View - Two Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Preferred Club Master Suite Ocean Front with Private Pool - King Bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive. You'll be 0.9 km (0.6 mi) from Playa Mujeres Golf Club and 11.2 km (7 mi) from Gran Puerto Pier. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Dreams Spa by Pevonia can include massages, facials and body treatments along with aromatherapy and mani/pedis. The restaurant, World Café, serves international cuisine. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa Mujeres property include Plaza 28 and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 11 min walk - 1.0 km
  • Mujeres Beach - 19 min walk - 1.7 km
  • Isla Mujeres Ferry Terminal - 84 min drive - 12.6 km
  • Dolphin Discovery - 90 min drive - 17.9 km
  • North Beach - 91 min drive - 12.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Flavors - ‬6 min drive
  • ‪Xtra Time - ‬16 min walk
  • ‪World Café - ‬1 min walk
  • ‪Don Fernando Lobby Bar - ‬19 min walk

About this property

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Dreams Playa Mujeres Golf & Spa Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 3 poolside bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 4.5-star Punta Sam property is smoke free.

  • 502 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • Conference rooms
  • Built in 2014
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished balconies. This accommodation offers separate sitting areas. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 2 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Fusion Nikkei Cuisine
  • L’Etoile
  • Maris
  • Tres Colores
  • World Café

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Playa Mujeres Golf Resort Cancun
Dreams Playa Mujeres Golf Resort
Dreams Playa Mujeres Golf All Inclusive
Dreams Playa Mujeres Golf
Dreams Playa Mujeres Golf Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive on 16 Dec 2024 start from AU$855.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Yep, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Yep, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a short 19-minute walk from Mujeres Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Yep, Dreams Spa by Pevonia is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a pool?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Dreams Playa Mujeres Golf & Spa Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools.

What makes Dreams Playa Mujeres Golf & Spa Resort - All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive.

Is Dreams Playa Mujeres Golf & Spa Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Dreams Playa Mujeres Golf & Spa Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

No, Dreams Playa Mujeres Golf & Spa Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Relax with a coldie at the 2 beach bars or 3 poolside bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Dreams Playa Mujeres Golf & Spa Resort - All Inclusive?

There isn't one on site, but Playa Mujeres Golf Club is a short 11-minute walk away.

Dreams Playa Mujeres Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 336 out of 668 reviews" "
Rating 8 - Good. 181 out of 668 reviews" "
Rating 6 - Okay. 81 out of 668 reviews" "
Rating 4 - Poor. 40 out of 668 reviews" "
Rating 2 - Terrible. 30 out of 668 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 5 nights in Aug 2024

8/10 Good

Priya

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Farhia

Travelled with family
I will not be returning to this property at all. We were blindsided with added cost of over $1200 upon checking after traveling all day. The front desk lady did not care one bit that Expedia did not properly charge us and now had to come up with additional cost that the hire requires per their policy. This hotel is just out for money and a poor representation of the Hyatt enterprise. I will probably be booking through Expedia anymore either.
Stayed 5 nights in Aug 2024

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
The evening entertainment was the worst by far in comparison to 5 other all-inclusive resorts I've stayed at. Book reservation was basically impossible. The servers were great but the support staff was not helpful. Restaurants were basic and not good food.
Stayed 3 nights in Aug 2024

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

angelica h

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The quality of the food is not that great and service! They need a good General Manager
Stayed 3 nights in Aug 2024

8/10 Good

Richard William

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The property was beautiful. The food was average
Stayed 6 nights in Aug 2024

8/10 Good

Riley

Travelled with group
Liked: Cleanliness, staff & service, amenities
Went for a wedding, would go for another wedding, would not go for a vacation
Stayed 3 nights in Jul 2024

8/10 Good

Check

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

4/10 Poor

Morey

Stayed 2 nights in Jun 2024

8/10 Good

Jessica, San Diego

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really nice area most of the staff were nice. Mainly safety issue if you have food allergies make sure to let them know. My son had a huge allergic reaction while we were staying there. The location is far from the airport and stores. Everything in the stores are really expensive, better to shop outside the resort. There was a lot of miscommunication with issues we had at Amstar and this Hyatt service to get you to buy.
Stayed 3 nights in Jun 2024

6/10 Okay

Edward

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected better food quality for the price. Absurd that we were there for 4 nights and couldn’t get a hibachi table. Room service took on average 1.5 hours and for what? Mediocre food? Tacos were absolutely delicious though and the rooms were nice. Children loved the pools.
Stayed 4 nights in Jun 2024

10/10 Excellent

Francheska Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was 5 star from Ezekiel at the front desk to Angelica at the spa and Alejandro and perdo at the pool and Roger with the bellmen staff everyone was so pleasant.
Stayed 2 nights in Jun 2024

10/10 Excellent

Francine, Whitsett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Jennifer, Orland Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was perfect for large group. Young children and adults. Food was better then average. Staff was nice. Activities every day - afternoon and evening. Felt secure on property. Pools and beaches wonderful. Large area for children in waterpark on premises. Only complaint was difficulty getting tables for our Large group of #17 together.
Stayed 7 nights in Jun 2024

6/10 Okay

Felicia

Liked: Cleanliness
Disliked: Staff & service
I was not please with a lot of the staff. They were rude and not very helpful. I felt uncomfortable the entire vacation.
Stayed 4 nights in Jun 2024

6/10 Okay

EMILIYA

Stayed 4 nights in Jun 2024

10/10 Excellent

Oscar

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

RAMIRO

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Limited property and activities.
Stayed 5 nights in May 2024

8/10 Good

holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
Stayed 6 nights in May 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
Stayed 6 nights in Apr 2024

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

patricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The food was terrible and men had to wear pants to use the restaurants The lazy river pool was only for people who bought into the resort
Stayed 3 nights in Apr 2024