Fiesta Americana Condesa Cancun All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Aquaworld

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Outdoor banquet area
Executive lounge
Exterior
Premium Room, 2 Double Beds (with Plunge Pool)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • All-inclusive
The current price is AU$745
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪4 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

2 Bedroom Master Suite

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • Ocean view
  • 114 sq m
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

Suite (Honey Moon)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • Ocean view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Sunset View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (with Plunge Pool)

Highlights

Deck/patio
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
Down duvet
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

Family Suite

Highlights

Deck/patio
Separate dining area
Private outdoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Suite, 1 King Bed, Non Smoking (Master)

Highlights

Deck/patio
Separate dining area
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Pillow-top bed
Premium bedding
Blackout curtains
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Fiesta Americana Condesa Cancun All Inclusive. You'll be 0.3 km (0.2 mi) from Aquaworld and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beachfront property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Miiluma Spa can include deep-tissue massages, hot stone massages and body wraps along with hydrotherapy and reflexology. The buffet restaurant, Kalmia, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a conference centre and a children's swimming pool. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this 4-property class Zona Hotelera property include Cinemex La Isla Cancun and Puerto Cancun Marina Town Center.

What's nearby

  • Aquaworld - 4 min walk - 0.4 km
  • Oasis Arena - 6 min walk - 0.6 km
  • Iberostar Cancun Golf Course - 13 min walk - 1.1 km
  • La Isla Shopping Mall - 4 min drive - 3.6 km
  • Delfines Beach - 4 min drive - 3.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Coyote Loco - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬8 min walk
  • ‪Market Place - ‬7 min walk
  • ‪Rosa Negra - Cancún - ‬4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Family fun on the beach, with 2 outdoor pools, near Aquaworld
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019.

This 4-star Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 10 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • 21600 sq ft of conference space
  • 2007 sq. m of conference space
  • Built in 1989
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Swim-up bar
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Miiluma Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 2 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mexicano
  • Kalmia
  • Rosato
  • San Telmo
  • Thai Kunn

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Music library
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (21,600 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 89 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.93 per accommodation, per night
  • Sanitation services: USD 5 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
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Frequently asked questions

What is the cancellation policy at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of 10 Apr 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on 20 Apr 2025 start from AU$730.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive is a short 16-minute walk from Ballenas Beach. Fun beach activities include volleyball, jet skiing and surfing. You can also find motor boats.

Is there a spa on site at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Miiluma Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Yep, and guests love it! Fiesta Americana Condesa Cancun All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive features 3 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Fiesta Americana Condesa Cancun All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fiesta Americana Condesa Cancun All Inclusive.

Is Fiesta Americana Condesa Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fiesta Americana Condesa Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Fiesta Americana Condesa Cancun All Inclusive?

No, Fiesta Americana Condesa Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Condesa Cancun All Inclusive?

Relax with a coldie at the 3 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Fiesta Americana Condesa Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Condesa Cancun All Inclusive?

Dogs are welcome at Fiesta Americana Condesa Cancun All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Is there a golf course on site at Fiesta Americana Condesa Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 13-minute walk away.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2315 out of 3703 reviews
Rating 8 - Good. 785 out of 3703 reviews
Rating 6 - Okay. 326 out of 3703 reviews
Rating 4 - Poor. 142 out of 3703 reviews
Rating 2 - Terrible. 135 out of 3703 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

sandra

Travelled with family
Liked: Staff & service
Everything was ok except the dining. Even though the property had about 6 dining options plus a snack bar we were not able to enjoy more than three of those options if those three one was the buffet. All the restaurants are first come tu irte serve basis so no reservations were allowed. Even getting there early enough they will tell us to come back almost two hours later but with no guarantee to be serve. We tried several times in a couple of restaurants but we gave up so we ended up at the buffet.
Stayed 3 nights in Jan 2025

8/10 Good

Min, Downingtpen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great, except the sound proof of the room is bad.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive with variety of onsite restaurants to choose from. Large pools, great entertainment, and beach area.
Stayed 4 nights in Jan 2025

2/10 Terrible

Ernest

Stayed 3 nights in Dec 2024

8/10 Good

Demosthenese

Liked: Staff & service
Disliked: Property conditions & facilities
The property was outdated. The people and the service were good. They need more quality shows.
Stayed 5 nights in Jan 2025

10/10 Excellent

Treston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!! We had a fantastic time!! Can’t go wrong!!
Stayed 6 nights in Dec 2024

8/10 Good

Jorge Gonzalo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice overall!
Stayed 4 nights in Jan 2025

10/10 Excellent

Harish

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed at Fiesta. Kids had great time at beach and pool.
Stayed 5 nights in Jan 2025

10/10 Excellent

De-Nae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I would definitely stay there again.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we stayed for 3 days. was convenient setup and good food. good 4 star hotel.
Stayed 3 nights in Jan 2025

8/10 Good

CHANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
环境优美
Stayed 6 nights in Dec 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite resort in Cancun, wonderful as always. Excellent service at the pool from JJ, Elmar, Osvaldo and Sandro. Good selection of food available poolside. Always a good variety of options available at the buffet. Great dinner and service at San Telmo from David and Romina. Paola at the front desk was very helpful when the lock on the door to my daughters room wouldn’t open.
Stayed 7 nights in Dec 2024

10/10 Excellent

Velmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Orlando

Travelled with family
Liked: Staff & service, property conditions & facilities
Messy we checked in on Sunday and as we walked to the room we noticed garbage on the floor in the stairs near our room. A week later upon checkout the garbage was still there. Also Although our room was clean very well, our terrace was not cleaned once. We had a jacuzzi on the terrace that was broken. A worker came to fix it on our second day, and there were muddy boot prints on the terrace the rest our our stay. I eventually just cleaned it myself
Stayed 7 nights in Dec 2024

8/10 Good

Julissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice but they need to improve on their buffet service.
Stayed 4 nights in Dec 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food Amazing service beautiful pool
Stayed 1 night in Jan 2025

6/10 Okay

Hamad S

Stayed 4 nights in Dec 2024

10/10 Excellent

Jagadeesh

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price and all the amenities were great
Stayed 1 night in Dec 2024

10/10 Excellent

Arjola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and we had a nice time there. But I didn’t like that you have to pay extra for some kind of food
Stayed 5 nights in Dec 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Abdelali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about the hotel except the front desk agent who promised a small gift to be sent to the room for my daughter’s 10th birthday but she never did. My daughter was disappointed as the agent lied to her. Next time it’s better to not say anything and just process the normal check-in without asking too many questions.
Stayed 4 nights in Dec 2024

10/10 Excellent

Naome

Stayed 4 nights in Dec 2024

10/10 Excellent

Carlos, Monterrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service. High quality and variety of food/drinks. Nice pool. Clean and nice comfortable room
Stayed 3 nights in Dec 2024