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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with Access to hot tub
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

Aerial view
Ocean Front Junior Suite Double
Exterior
Exterior
Presidential Suite | Living room

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Room service
    Room service
The price is AU$820
includes taxes & fees
26 Nov - 27 Nov

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • La Isla Shopping Mall
    15 min walk
  • Cancun Interactive Aquarium
    17 min walk
  • Chac Mool Beach
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Fridge
Free minibar items
LED TV
Hypo-allergenic bedding
  • 124 sq m
  • Ocean view
  • Sleeps 2

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Zilara Cancun - Adults Only - All Inclusive. Within a 30-minute stroll, you'll find La Isla Shopping Mall and Forum By The Sea Mall. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. The theme restaurant, La Adelita Cantina, serves Mexican cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and Hot tub. 6781 square feet (630 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 4.5-property class Zona Hotelera property include Tortuga Beach and Iberostar Cancun Golf Course.

What's nearby

  • La Isla Shopping Mall - 15 min walk - 1.3 km
  • Cancun Interactive Aquarium - 17 min walk - 1.5 km
  • Chac Mool Beach - 18 min walk - 1.5 km
  • Cancun Convention Center - 2 min drive - 2.1 km
  • Tortuga Beach - 6 min drive - 5.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Snack Grand Park - ‬9 min walk
  • ‪El Mirador - ‬9 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Bubba Gump Shrimp Co. - ‬2 min walk
  • ‪Café Solé - ‬8 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Adults-only beachfront property with Access to hot tub
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq. m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (6,781 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

What is the cancellation policy at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on 26 Nov 2024 start from AU$820.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, Hyatt Zilara Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, Hyatt Zilara Cancun - Adults Only - All Inclusive is a short 18-minute walk from Chac Mool Beach. Fun beach activities include yoga.

Is there a spa on site at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, there is an onsite spa at Hyatt Zilara Cancun - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hyatt Zilara Cancun - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Hyatt Zilara Cancun - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Zilara Cancun - Adults Only - All Inclusive.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive family-friendly?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, pets are not allowed.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1552 out of 1942 reviews" "
Rating 8 - Good. 245 out of 1942 reviews" "
Rating 6 - Okay. 71 out of 1942 reviews" "
Rating 4 - Poor. 35 out of 1942 reviews" "
Rating 2 - Terrible. 39 out of 1942 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

GARRET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to the Hyatt Zilara for years; this was our 12th stay. The staff and food were perfection! Everyone has a great attitude. We always book a swim-up suite room. We take these short vacations due to both of us overcoming health issues, which daily swimming helps. Vacations are expensive and push our budgets, but the health benefits are intense and needed. This was the first time we had a bad experience. Unlike all 11 previous visits, the bed was very hard; the pillows were extremely heavy, and the room temperature was hot. Staff tried to fix the AC to no avail. Staff tried to make the bed softer by adding a duvet to the mattress, but it didn't work well. I've never dealt with pillows that were so heavy they were hard to lift or flip. Our wrists hurt now after the vacation. It's such an odd hotel room issue - but awful. Our room temperature at night was never below 76 degrees F - very uncomfortable. Our pool access area was at the very end of the swim-up suites. Unlike all previous trips, the pool was filthy the first two days. The staff took note and started to clean it. It was so bad we'd have to step through piles of floating hair and debris to enter the pool. The slime attached to the lounge chairs in the pool floated 2-3 inches as it floated in the pool. After a few days, staff cleaned the pool to perfection. I hope the issues were isolated to Room 101. We will return; the staff tried to fix the issues - but we returned home unrested and hurting.
Stayed 5 nights in Aug 2024

10/10 Excellent

jacqueline dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, beautiful water, delicious food and the NICEST STAFF
Stayed 4 nights in Aug 2024

10/10 Excellent

Tristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was good. Food could be a little better.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, the staff was very helpful, the views were immaculate, the food was good as well. The only con was that you have to purchase premium alcohol and food.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lenore

Travelled with family
First time in Cancun and Hyatt Zilara was great! All staff were very friendly, food was delicious, grounds were well maintained, and beach was gorgeous!
Stayed 7 nights in Aug 2024

4/10 Poor

Borislava

Disliked: Property conditions & facilities
the sunbeds are paid for the photos! there are other additional payments! The service is very good
Stayed 4 nights in Aug 2024

10/10 Excellent

jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It amazing stay. Food was also good. They had all entertainment scheduled. Rooms were clean and people working there were very friendly
Stayed 5 nights in Jun 2024

10/10 Excellent

José Elias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Aug 2024

10/10 Excellent

tiffiney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was beautiful, and we had the best service ever.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, attentive and accommodating. We had a fun and relaxing week. Beach area was clean well organized. We will definitely return!
Stayed 6 nights in Aug 2024

10/10 Excellent

Jose De la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacay for relaxation and love
Stayed 2 nights in Aug 2024

10/10 Excellent

Enjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Want to give a special shoutout to Hilda from the SPA and the nice lady who leads the pilates session at the gym (I forgot her name)
Stayed 5 nights in Aug 2024

8/10 Good

Roynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was beautiful. The common area and lobby was very HOT. There is no air conditioning in the open areas, well at lease it didn't feel like there was any. The food was alright, it could have been better. Simple things like ice cream and dessert were horrible and not many options.
Stayed 4 nights in Aug 2024

8/10 Good

Roxana Cristiana, FRAMINGHAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine unless the lobby that is missing the air conditioning.The nice activities in lobby cannot be attended for how long they are because of the high temperature in that lobby.
Stayed 5 nights in Aug 2024

8/10 Good

Kaneisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean staff is friendly
Stayed 3 nights in Aug 2024

10/10 Excellent

Lok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Beutiful
Stayed 4 nights in Aug 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and customer service! Great resort amenities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pools and cabanas that were available. Also enjoyed spice for breakfast every morning and found the cafe to be delicious as well!
Stayed 4 nights in Aug 2024

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Gevorg, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent but rooms need renovation, bathrooms etc.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive resort, with a charming and friendly staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Julius A

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly atmosphere
Stayed 4 nights in Aug 2024

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 7 nights at the Hyatt Zilara Cancun. The beaches were beautiful, well kept and maintained. I’ve stayed at other resorts and the pool area wasn’t quite as large, but neither was the resort, and the area was more than enough for the number of guests. The staff was always friendly. We were leery of the all-inclusive buffet restaurant at first, because it wasn’t as large as other resorts such as Riu or Sandals. We found the smaller area more personal and the quality of food much better. They had your typical custom made to order options such as omelets, stir fry, Italian pasta, BBQ, steaks, etc. There was hardly ever a wait for them to cook those items in front of you. The resort amenities were everything that you could ask for and more. This was our first time staying at a Hyatt that was all-inclusive, and we were very impressed. With the resort centrally located, taxis were easily accessible with only a 2-3 minute wait at any given time. The Welcome Ambassador / Concierge ladies were top notch. Ingrid, Ana and Jocelyn were always accessible and kept us in the loop with all the daily activities that were taking place at the resort. We booked our excursions through Cancun Adventures, which has an office inside the resort. The pricing was more than fair compared to searching elsewhere outside of the resort. The sunset on the Bay side was breath taking. I’d highly recommend the resort, and we will definitely be back to this location in Cancun and exploring other Hyatts.
Stayed 7 nights in Aug 2024