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Le Blanc Resort Cancun – Adults Only – All Inclusive

5.0 star property
Adults-only beachfront property
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Le Blanc Resort Cancun – Adults Only – All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Exterior
Royale Honeymoon Suite Oceanfront - King Size Bed
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
Boulevard Kukulcan Km 10, Zona Hotelera, Cancun, QROO, 77500
  • Chac Mool Beach
    6 min walk
  • Forum Beach
    14 min walk
  • Cancun Convention Center
    15 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    26 min drive

Room options

View all photos for Royale Governor Suite Ocean Front - King Size Bed

Royale Governor Suite Ocean Front - King Size Bed

Royale Governor Suite Ocean Front - King Size Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 80 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Deluxe Walk Out Suite

Royal Deluxe Walk Out Suite

Royal Deluxe Walk Out Suite

Highlights

Patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
  • 40 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royale Two Bedroom Presidential Suite Ocean Front

42-inch Smart TV with satellite channels, TV

Royale Two Bedroom Presidential Suite Ocean Front

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
  • 140 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Royal Deluxe Ocean View - Double Beds

Royal Deluxe Ocean View - Double Beds

Royal Deluxe Ocean View - Double Beds

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Presidential Suite Ocean Front

Premium bedding, down duvets, Tempur-Pedic beds, free minibar

Royal Presidential Suite Ocean Front

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royale Deluxe Lagoon View

Royale Deluxe Lagoon View

Royale Deluxe Lagoon View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royale Honeymoon Suite Oceanfront - King Size Bed

Royale Honeymoon Suite Oceanfront - King Size Bed

Royale Honeymoon Suite Oceanfront - King Size Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 38.2 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royale Deluxe Partial Ocean View

Premium bedding, down duvets, Tempur-Pedic beds, free minibar

Royale Deluxe Partial Ocean View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Royale Junior Suite Ocean View - King Size Bed

Royale Junior Suite Ocean View - King Size Bed

Royale Junior Suite Ocean View - King Size Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hyatt Zilara Cancun - Adults Only - All Inclusive
Pool
Hot tub
All-inclusive
Spa
4.7 out of 5, Exceptional, (1929)
The price is AU$1,064
for 1 night
includes taxes & fees
2 Dec - 3 Dec
Hyatt Zilara Cancun - Adults Only - All Inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Le Blanc Resort Cancun – Adults Only – All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Chac Mool Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Blanc Spa can include hot stone massages, Swedish massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, BLANC, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute walk of this 5-property class Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • Chac Mool Beach - 6 min walk
  • Forum Beach - 14 min walk
  • Cancun Convention Center - 15 min walk
  • Gaviota Azul Beach - 19 min walk
  • La Isla Shopping Mall - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Señor Frogs - ‬4 min walk
  • ‪Snack Grand Park - ‬6 min walk
  • ‪The Surfin Burrito - ‬7 min walk
  • ‪Taqueria los Chachalacos - ‬7 min walk
  • ‪El Mirador - ‬6 min walk

About this property

Le Blanc Resort Cancun – Adults Only – All Inclusive

Adults-only beachfront property
Le Blanc Resort Cancun – Adults Only – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Le Blanc Resort Cancun – Adults Only – All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This Art Deco property also offers a steam room, a fitness centre and a garden. Self parking and valet parking are free.

This 5-star Cancun property is smoke free.

  • 1 building
  • 259 guestrooms or units
  • 9 levels
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
Le Blanc Resort Cancun – Adults Only – All Inclusive offers 259 accommodations with free minibar items and laptop-compatible safes. Tempur-Pedic beds feature down duvets and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Blanc Spa has 19 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BELLA
  • BLANC
  • LUMIERE
  • TERRAZA
  • YAMA

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 100% renewable energy
  • 9 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the discounted rate and benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Blanc Resort
Blanc Spa
Blanc Spa Resort
Le Blanc Spa
Le Blanc Spa Cancun
Blanc Spa All Inclusive Adults Cancun
Le Blanc Spa Resort All Inclusive Cancun
Blanc Spa Resort All Inclusive Cancun
Blanc Spa Cancun
Blanc Spa Resort All Inclusive Adults
Blanc Spa Adults Cancun
Blanc Spa Adults
Blanc Spa All Inclusive Adults
Blanc Spa Resort All Inclusive Adults Cancun
Blanc Spa Resort Adults Newly Perfected All Inclusive Cancun
Blanc Spa Resort Adults Newly Perfected All Inclusive
Blanc Spa Adults Newly Perfected All Inclusive Cancun
Blanc Spa Adults Newly Perfected All Inclusive
Le Blanc Spa Resort All Inclusive
Le Blanc Spa Resort All Inclusive Adults Only Newly Perfected
Le Blanc Spa Resort All Inclusive Adults Only
Le Blanc Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Le Blanc Resort Cancun – Adults Only – All Inclusive?

Le Blanc Resort Cancun – Adults Only – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Le Blanc Resort Cancun – Adults Only – All Inclusive?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Le Blanc Resort Cancun – Adults Only – All Inclusive on 24 Nov 2024 start from AU$1,687.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Le Blanc Resort Cancun – Adults Only – All Inclusive?

Yep, Le Blanc Resort Cancun – Adults Only – All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Le Blanc Resort Cancun – Adults Only – All Inclusive?

Yep, Le Blanc Resort Cancun – Adults Only – All Inclusive is a short 6-minute walk from Chac Mool Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Le Blanc Resort Cancun – Adults Only – All Inclusive?

Yep, Blanc Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Le Blanc Resort Cancun – Adults Only – All Inclusive have a pool?

Le Blanc Resort Cancun – Adults Only – All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Le Blanc Resort Cancun – Adults Only – All Inclusive?

Le Blanc Resort Cancun – Adults Only – All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, hydromassage showerheads and Tempur-Pedic beds.

What makes Le Blanc Resort Cancun – Adults Only – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and comfy beds in the guestrooms, help set the scene for a romantic weekend at Le Blanc Resort Cancun – Adults Only – All Inclusive.

Is Le Blanc Resort Cancun – Adults Only – All Inclusive family-friendly?

No, Le Blanc Resort Cancun – Adults Only – All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Le Blanc Resort Cancun – Adults Only – All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Le Blanc Resort Cancun – Adults Only – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Le Blanc Resort Cancun – Adults Only – All Inclusive?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Le Blanc Resort Cancun – Adults Only – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Le Blanc Resort Cancun – Adults Only – All Inclusive?

No, pets are not allowed.

Le Blanc Resort Cancun – Adults Only – All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 801 out of 1003 reviews" "
Rating 8 - Good. 116 out of 1003 reviews" "
Rating 6 - Okay. 43 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juhi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great resort! From the setting to the quality of service and attention. The spa was relaxing. They even checked in on me when I was sick! Beautiful, intimate, and peaceful.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services people very kind
Stayed 3 nights in Aug 2024

10/10 Excellent

AISHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was amazing! The only issue we had was at check in. It took us about an hour and a half to get our room even though we arrived after check in time. Besides that, 10/10!
Stayed 4 nights in Jul 2024

10/10 Excellent

Loretta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
This visit was sort of impromptu just to meet with friends. This hotel is amazing. From the person who lets you in, to the servers, concierge etc. The check-in was smooth, quickly and lets you feel comfortable from the start. The room took a little while to be ready, but by any means spoiled the stay. Room was impeccable, clean, comfortable and the floor concierge was great. The little details in the room make the difference to other hotels. The pools are very well kept. The servers around the pool are always ready to make you feel special. Towels and chairs available and plentiful. The beach was super clean. The beach chairs all clean and again, all the servers super kind, eager to help and always available. Food by the beach was great and so were the drinks. Restaurants are all fantastic. We tried the Italian and the steakhouse and both were delicious. Servers make you feel welcome and specially Ingrid who the last night came to our table and chatted with us. Definitely with the money, fantastic property, fantastic service and overall superb. Would love to be back soon.
Stayed 1 night in Aug 2024

6/10 Okay

Ela, Las Vegas

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jul 2024

8/10 Good

Maria

Stayed 5 nights in Jul 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great installations, top service & attention, outstanding food & beach
Stayed 3 nights in Jul 2024

10/10 Excellent

Tianyu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great food
Stayed 3 nights in Jul 2024

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Excellent!!!
Stayed 2 nights in Jul 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Went to same place in Cabo. Completely different experience. For the money they charge, it’s not worth it. Stay somewhere else for almost half the price and get the same level of quality and service.
Stayed 4 nights in Jul 2024

10/10 Excellent

Amitoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

elha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service good food good beach
Stayed 5 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most elegant hotel and relaxing and amazing customer service
Stayed 5 nights in Jul 2024

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great view of the ocean.
Stayed 1 night in Jul 2024

6/10 Okay

Niko

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unhappy with this property Because my wife was assaulted at the spa And managers did not do anything to help And our room was unclean properly I would like to request a full refund
Stayed 1 night in Jun 2024

10/10 Excellent

Angela

Beautiful
Stayed 3 nights in Jun 2024

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

2/10 Terrible

Jeajin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is the feedback we shared with Le Blanc: Hello, this is Lee from Room 331. Two members of our family staying in Room 327 and I are experiencing symptoms of food poisoning, including abdominal pain, diarrhea, dizziness, and fever. My father in Room 331 has not shown any symptoms so far. We checked in on June 24th at 8 o'clock in the morning and did not consume any food before arriving at the hotel, nor did we experience any symptoms beforehand. On June 24th, we had breakfast at Blanc, lunch by the pool (salmon and chicken tacos), and dinner at YAMA. The three of us who are now experiencing symptoms also had steak at Blanc. On June 25th, Mr. Kim from Room 327 started experiencing symptoms around 4 am. On June 25th, I attempted to order lunch but couldn't eat due to feeling unwell. For dinner, we visited Lumiere, but all three of us felt ill. I personally experienced vomiting and abdominal pain, so we left most of the food uneaten. On June 26th, Mrs. Lee from Room 327 and Mr. Lee from Room 331 started experiencing the same symptoms Mr. Kim had on June 25th. All three of us are suffering from food poisoning. While I cannot pinpoint which restaurant may have been the source of the issue, I am certain that the food served at your hotel (likely from Yama or the steak at Blanc) was the problem—possibly spoiled or contaminated. I am requesting not only reimbursement for medical expenses but also compensation for the distress caused.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services
Stayed 3 nights in Jun 2024

10/10 Excellent

LaJessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and kind. My butlers Roberto and Saul provided outstanding service. They made our stay so personable. Even the manager at the Steakhouse restaurant in the resort was so attentive he made sure to customize our experience after a short conversation. The was an amazing 10/10 experience! I am very perky so that says a lot.
Stayed 2 nights in Jun 2024

10/10 Excellent

Eric

Liked: Property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Hector, miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Douglas

Stayed 3 nights in Jun 2024

6/10 Okay

Misty, Austin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was lovely, and the infinity pool overlooking the ocean was stunning. The food was also good when you ate in the restaurants (the food you ordered poolside was average, we never ordered room service). The service we received at the restaurants was very poor for a "5-diamond" resort. We had a group of 12 one night and were told at dinner that we needed to be quiet (they told us we were at a spa resort and needed to be quieter). We also had to flag down our server to get everyone drinks (he only took drink orders for 1/3 of us, came back and did another few people, and at that point we had to specifically request that someone come serve us, but he was ignoring 4 of us). Another night we had a table for 4, and 30 minutes after taking our drink and food order we were still waiting for drinks, for a water refill, and then our appetizer arrived. We actually ended up going to the bar inside to get our drinks, during a sit-down dinner, because it was such an issue. It was a shame because the food that evening at Terraza was good, but it was overshadowed by the poor service.
Stayed 3 nights in Jun 2024

10/10 Excellent

darain e

Stayed 4 nights in May 2024