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Now Emerald Cancun - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Delfines Beach

Photo gallery for Now Emerald Cancun - All Inclusive

Outdoor wedding area
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Deluxe Sunset Lagoon View Balcony King | View from room
Deluxe Partial Ocean View Double | View from room
Outdoor banquet area

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Blvd. Kukulkan Km 19.5, Cancun, QROO, 77500
  • El Rey Ruins
    ‪7 min walk‬
  • Iberostar Cancun Golf Course
    ‪9 min walk‬
  • Delfines Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Preferred Club Honeymoon Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Preferred Club Honeymoon Suite

Highlights

Air conditioning
LED TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Bathtub, free toiletries, hair dryer, towels

Deluxe King

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

In-room safe, blackout curtains, iron/ironing board, free WiFi

Run of the House

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View King

View from room

Deluxe Garden View King

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden View Double

View from room

Deluxe Garden View Double

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View With Patio Double

View from room

Deluxe Garden View With Patio Double

Highlights

Balcony or patio
Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double

Bathtub, free toiletries, hair dryer, towels

Deluxe Double

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King

Preferred Club Ocean View King

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Balcony King

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Ocean View Balcony King

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Ocean View King

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Ocean View Double

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Plunge Pool King

In-room safe, blackout curtains, iron/ironing board, free WiFi

Preferred Club Premium Plunge Pool King

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 59 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Partial Ocean View Double

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Sunset Lagoon View Double

View from room

Deluxe Sunset Lagoon View Double

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 39 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium with Hot Tub King

In-room safe, blackout curtains, iron/ironing board, free WiFi

Preferred Club Premium with Hot Tub King

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 59 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sunset Lagoon View Balcony King

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Sunset Lagoon View Balcony King

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
  • 39 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Sunset With Hot Tub King

In-room safe, blackout curtains, iron/ironing board, free WiFi

Preferred Club Sunset With Hot Tub King

Highlights

Air conditioning
LED TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Minibar
Iron/ironing board
  • 59 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Grand Oasis Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.0 out of 5, (1524)
The price is AU$589
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Grand Oasis Cancun - All Inclusive

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Now Emerald Cancun - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Iberostar Cancun Golf Course and El Rey Ruins. Highlights at this beachfront hotel include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. With 7 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a conference centre. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera hotel include Delfines Beach and La Isla Shopping Mall.

What's nearby

  • El Rey Ruins - 7 min walk
  • Iberostar Cancun Golf Course - 9 min walk
  • Delfines Beach - 11 min walk
  • Maya Museum of Cancun - 3 min drive
  • Aquaworld - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • ‪Zai - ‬2 min walk
  • ‪Sun Palace - ‬14 min walk
  • ‪Km 19.5 - ‬11 min walk
  • ‪Bogavante Restaurant - ‬8 min walk
  • ‪Vertigo Sport Bar - ‬2 min drive

About this property

Now Emerald Cancun - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Delfines Beach
Now Emerald Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Now Emerald Cancun - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness centre. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and 2 meeting rooms. A children's pool, spa services, and a terrace are also featured at the family-friendly Now Emerald Cancun - All Inclusive. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 427 guestrooms or units
  • 7 dining venues
  • 7 bars or lounges
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Now Emerald Cancun - All Inclusive offers 427 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. LED televisions are featured in guestrooms.

Bathrooms include a bath, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Now Emerald Cancun - All Inclusive?

Now Emerald Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Now Emerald Cancun - All Inclusive?

Yep, Now Emerald Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Now Emerald Cancun - All Inclusive?

Yep, Now Emerald Cancun - All Inclusive is a short 11-minute walk from Delfines Beach. Fun beach activities include volleyball.

Is there a spa on site at Now Emerald Cancun - All Inclusive?

Yep, there is an onsite spa at Now Emerald Cancun - All Inclusive. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Now Emerald Cancun - All Inclusive have a pool?

Now Emerald Cancun - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Now Emerald Cancun - All Inclusive?

Now Emerald Cancun - All Inclusive features 3 outdoor pools, a full-service spa and 7 restaurants.

Is Now Emerald Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Now Emerald Cancun - All Inclusive is a hit with families.

Is there a free airport shuttle available at Now Emerald Cancun - All Inclusive?

No, Now Emerald Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Now Emerald Cancun - All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Now Emerald Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Now Emerald Cancun - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Now Emerald Cancun - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 9-minute walk away.

Now Emerald Cancun - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 212 out of 647 reviews
Rating 8 - Good. 146 out of 647 reviews
Rating 6 - Okay. 119 out of 647 reviews
Rating 4 - Poor. 70 out of 647 reviews
Rating 2 - Terrible. 100 out of 647 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Janille Xyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Leslie

Stayed 4 nights in Aug 2023

6/10 Okay

Cruz

Liked: Cleanliness
Disliked: Staff & service
The check in is my only complaint. Check in was at 3pm. I waited in line exhausted to finally get room keys at 5pm
Stayed 4 nights in Jul 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the layout and all the restaurants But was not allowed access on days reserved for preferred guest. (ALL inclusive)
Stayed 7 nights in Jul 2023

4/10 Poor

Ervin Mauricio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were there 3 days before they closed down for renovations but it was not posted anywhere. Wouldn’t have gone if I knew. Resort looked abandoned. Property definitely needs updating
Stayed 2 nights in Jul 2023

2/10 Terrible

Juan Carlos

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
They said they were going to remold they weren’t fixing anything. They water from tub took like 20 minutes to go down sink faucets were broken. We had to called everyday for them to come clean the room and get new towel and take the used ones out. Housekeeping was horrible
Stayed 4 nights in Jul 2023

2/10 Terrible

Akhil

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The food is not good
Stayed 3 nights in Jul 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Been here twice and loved it both times, sad that they are closing
Stayed 3 nights in Jul 2023

2/10 Terrible

Gloria E

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are in bad condition!!plus the humidity smell made me and my daughter sick!!I would never go back!
Stayed 7 nights in Jul 2023

8/10 Good

Caridad

The staff very nice, the beach is absolutly beautiful, the pools and the bars were 7 out of 10. My recommendation is to improve the variety of food at the bufet. Overall, very nice place to stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Mauricio

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse hotel th
Stayed 5 nights in Jul 2023

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No Mexican food, limit food, old room, limit bar,
Stayed 3 nights in Jul 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

2/10 Terrible

Bholanauth

Stayed 3 nights in Jul 2023

2/10 Terrible

Alma

Stayed 3 nights in Jul 2023

2/10 Terrible

Amelia

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Victor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service very good. Conditions in the rooms not a good, need maintenance and remodel.
Stayed 7 nights in Jul 2023

6/10 Okay

mauricio A Umana

Travelled with group
Liked: Staff & service
The property it is in a nice area, but the building is too old and a lack of maintenance, is time to put some care. Public areas were so hot! The room can use update furniture and bathrooms. The food and employees are average
Stayed 3 nights in Jul 2023

4/10 Poor

Lior

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2023

4/10 Poor

Sandra

Travelled with family
Disliked: Amenities
There was not a lot of variety of food and some restaurants were not open. The lighting in the room and around hotel was too dark. Not many activities to do.
Stayed 2 nights in Jul 2023

8/10 Good

Pedro Rossi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is good for the price but it was not what I expected It's good for the price but it wasn't what I expected () the beach is beautiful but the service lacks a lot to be good, many people who work there…it seems that they don't like what they do and they treat you as if they were doing a please when serving you since you don't pay anything cheap for that attention ... otherwise the restaurants are good, most of them were buffet ... very rare à la carte I was 5 days and of the 5 only 2 days I could eat à la carte ... yes I recommend if you want to go to a nice beach
Stayed 4 nights in Jul 2023

2/10 Terrible

Fady

Stayed 5 nights in Jul 2023

2/10 Terrible

Zulema Barreto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is overall terrible. My expectations were completely destroyed as soon as I walked through the door of the hotel. Just to give you an idea, there is no ac in the hotel. I did not like anything, this hotel is horrible. They should shut it down right now. In fact, they are shutting it down in a week. This is completely unacceptable. There were only 2 restaurants that were available to eat at and the rest were all closed. The only thing that was OK about this hotel was the staff. Some of them were really polite and understanding. While the others had bad tempers and gave bad service. They shouldn’t allow any more reservations for this hotel. Overall I had a horrible stay.
Stayed 7 nights in Jul 2023

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness
Overall property is average
Stayed 2 nights in Jul 2023

10/10 Excellent

ANNA KATARZYNA

Liked: Cleanliness, staff & service, property conditions & facilities