See all properties
Save

Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Front of property - evening/night
On the beach, white sand, sun-loungers, beach towels
Reception hall
Porch

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included

Explore the area

Map
Cancun, QROO
  • Plaza Caracol Mall
    ‪1 min walk‬
  • UltraMar Ferry Terminal
    ‪3 min walk‬
  • Caracol Beach
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only |B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only |B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Hairdryer
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, Ocean View (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel Riu Cancun - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Gaviota Azul Beach and Forum Beach. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, facials and mani/pedis. The buffet restaurant, Miramar, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 15-minute walk of this 3.5-property class Zona Hotelera property, attractions include Cancun Convention Center and Chac Mool Beach.

What's nearby

  • Caracol Beach - 4 min walk
  • Cancun Convention Center - 7 min walk
  • Gaviota Azul Beach - 8 min walk
  • Forum Beach - 9 min walk
  • Hotel Zone Beaches - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Riu - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at the eco-certified Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Hotel Riu Cancun - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Hotel Riu Cancun - Adults Only - All Inclusive is a short 8-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Hotel Riu Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Cancun - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Cancun - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Cancun - Adults Only - All Inclusive.

Is Hotel Riu Cancun - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Cancun - Adults Only - All Inclusive is an adults-only property.

Does Hotel Riu Cancun - Adults Only - All Inclusive serve breakfast?

Yeah, free buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Cancun - Adults Only - All Inclusive?

No, Hotel Riu Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Cancun - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Cancun - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Cancun - Adults Only - All Inclusive?

There is a golf course next to Hotel Riu Cancun - Adults Only - All Inclusive.

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1461 out of 2895 reviews
Rating 8 - Good. 696 out of 2895 reviews
Rating 6 - Okay. 362 out of 2895 reviews
Rating 4 - Poor. 173 out of 2895 reviews
Rating 2 - Terrible. 203 out of 2895 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lissete

Stayed 4 nights in Oct 2024

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a heart attack and was hospitalized the day before check in. I had to cancel my trip and they will not refund me. Would not recommend this hotel due to the terrible customer service
Stayed 5 nights in Nov 2024

8/10 Good

Antonio Carlos, chelsea

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 3 nights in Nov 2024

6/10 Okay

LÚCIO ANTONIO

Travelled with family
Disliked: Staff & service, property conditions & facilities
the ac of the room was super noisy everyday had to ask for shower stuff
Stayed 6 nights in Nov 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities
People kindness was great
Stayed 4 nights in Nov 2024

4/10 Poor

Armine

Travelled with partner
Disliked: Cleanliness
Got bit over 40 times the first 2 nights until they switched our room. Told them it might be bed bugs because the bites only happened after I woke up those 2 days, they told me that it’s not that and that doesn’t happen in their hotel. No apology no upgrade, nothing. Rooms are not 5 star rooms. No room service. Mirrors, TV, and dressers dirty, reeked of paint or chemicals when we walked in. Sheets were stained in both rooms. Food is alright. Only really nice thing is the view and beach and the staff is nice. Very overhyped in my opinion, pretty disappointing.
Stayed 5 nights in Nov 2024

8/10 Good

Saida

It was a very clean place, workers were extremely polite and kind. It would be good if some middle Eastern and central Asian type of food to the menu
Stayed 6 nights in Nov 2024

4/10 Poor

Nicole Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Vivian Jade

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at RIU resort. Very family oriented, many activities that are fun to do at the resort, non judgment environment, and employees are very welcoming! Highly recommended this resort.
Stayed 4 nights in Nov 2024

6/10 Okay

Krzysztof

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

2/10 Terrible

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property, is outdated, the mirrors are stained, the air conditioning in the rooms aren’t very cold, I had to change my room key several times because it just stop working out of the blue, the elevator stopped working. The shower was clogged. However, the staff are friendly and professional. The property itself needs a revamp.
Stayed 5 nights in Nov 2024

10/10 Excellent

Lincoln

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio! Digno de 5 estrellas 🌟 compla
Stayed 3 nights in Nov 2024

10/10 Excellent

Godfrey O Neil

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We arrived early and were greeted by the staff in a very friendly manner. Service was excellent. At first, the Ac in the room was not working, and they sent a technician right away to fixed the issue. The rooms are a little outdated but the excellent service of the staff more than makes up for it.
Stayed 4 nights in Nov 2024

8/10 Good

Wayne David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a week...had an outlet by the bed that tripped the main breaker for the room anytime you plugged anything into it...maintenance came up, couldnt fix it, said they would come back the next day...never did. The elevators were out of order for the last 3 days of our stay (we were on the 4th floor)...on a positive note, the staff is incredible! They were all very attentive, made an effort to remember our names and what we drank. The food as a whole was just OK, nothing spectacular...even the specialty restaurants. Overall we had a wonderful time.
Stayed 6 nights in Nov 2024

6/10 Okay

Mariam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool and beach are the best part!! the food was not that great and they should update the rooms and bedding overall it was a decent stay but have stayed in much nicer for less in Cancun.
Stayed 4 nights in Nov 2024

10/10 Excellent

Robert

Liked: Room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Temeshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Ibrahim

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay anywhere else
Stayed 4 nights in Nov 2024

8/10 Good

Mina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall not bad, they gave us a very bad room in the begining but they upgraded us to junior suite as a compensation. Food is slightly repititve and activities too but overall not bad.
Stayed 8 nights in Nov 2024

4/10 Poor

Mahmood

Stayed 5 nights in Sep 2024

6/10 Okay

Ramiro, Los Ageles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 5 nights in Nov 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff and service
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was exceptional, and the staff was very friendly and helpful.
Stayed 6 nights in Nov 2024

8/10 Good

Boppé

Stayed 3 nights in Oct 2024