Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property
Adults-only beachfront property with 4 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Front of property - evening/night
On the beach, white sand, sun-loungers, beach towels
Porch
Reception hall

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

Map
Cancun, QROO
  • Plaza Caracol Mall
    ‪1 min walk‬
  • UltraMar Ferry Terminal
    ‪3 min walk‬
  • Caracol Beach
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Adults Only |B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Ocean View (Adults Only |B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 Double Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • Sleeps 6
  • 1 Double Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Standard Double Room (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 6
  • 1 King Bed

Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (M)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Standard Room, Ocean View (Adults Only | L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

Standard Double Room, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (Adults Only | U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • Sleeps 6
  • 1 King Bed

Standard Room, Ocean View (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

Double Room (Adults Only | E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel Riu Cancun - Adults Only - All Inclusive. Within steps you'll find Plaza Caracol Mall and UltraMar Ferry Terminal. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, facials and mani/pedis. The buffet restaurant, Miramar, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera property include La Isla Shopping Mall and Cancun Convention Center.

What's nearby

  • Cancun Convention Center - 7 min walk
  • Gaviota Azul Beach - 8 min walk
  • Forum Beach - 9 min walk
  • Tortuga Beach - 3 min drive
  • Hotel Zone Beaches - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Riu - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Turquesa Restaurant - ‬2 min walk
  • ‪Kawachi Specialty Restaurant - ‬1 min walk
  • ‪Hotel Miramar - ‬2 min walk

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at the eco-certified Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 1 building
  • 569 guestrooms or units
  • 14 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2003
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Hotel Riu Cancun - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Hotel Riu Cancun - Adults Only - All Inclusive is a short 8-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Hotel Riu Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Cancun - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Cancun - Adults Only - All Inclusive?

Hotel Riu Cancun - Adults Only - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Cancun - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Cancun - Adults Only - All Inclusive.

Is Hotel Riu Cancun - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Cancun - Adults Only - All Inclusive is an adults-only property.

Does Hotel Riu Cancun - Adults Only - All Inclusive serve breakfast?

Yeah, free buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Cancun - Adults Only - All Inclusive?

No, Hotel Riu Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Cancun - Adults Only - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Cancun - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Cancun - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Cancun - Adults Only - All Inclusive?

There is a golf course next to Hotel Riu Cancun - Adults Only - All Inclusive.

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1418 out of 2854 reviews" "
Rating 8 - Good. 677 out of 2854 reviews" "
Rating 6 - Okay. 365 out of 2854 reviews" "
Rating 4 - Poor. 191 out of 2854 reviews" "
Rating 2 - Terrible. 203 out of 2854 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sissy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the riu hotel, wish they had better juice choices and better quality liquor, but i found a drink i love, so it was great.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cynthia S

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Oct 2024

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Definitely going back again!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Briana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 4 nights in Oct 2024

10/10 Excellent

Alain

Stayed 3 nights in Sep 2024

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu team members were great and really helpful. Would recommend to others.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the employees are very nice. The activities and events were great. Food was good. I will go back again.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super experience cant wait to come back for me de best hotel
Stayed 4 nights in Oct 2024

6/10 Okay

Julie, n. muskegon

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great. Rooms give off a motel 6 vibe, old and outdated. Food and outdoor areas were nice. Only 1 or 2 small working elevators!! One day we took the stairs up 15 flights of stairs. One day we had to use the freight elevator down back hallways. Not a great experience.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good esperense good place to have a good vacations
Stayed 4 nights in Oct 2024

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Property in general was great .and the most valuable thing in this property is the staff ( friendly and knowledgeable and on top of everything.
Stayed 3 nights in Oct 2024

6/10 Okay

JASON, BROOKLYN

Travelled with group
Liked: Cleanliness, staff & service
The staff was very nice. 4stars Hotel was solid but two of the four elevators were broke. 3.5stars Food was meh at best 2.5
Stayed 6 nights in Oct 2024

10/10 Excellent

Rubén

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and courteous. Loved everything. I would definitely visit this hotel again. The only thing that I think needs to be improved is the music around the pool, especially in the pool bar.
Stayed 5 nights in Oct 2024

6/10 Okay

Marlon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators were horrible. There was always a constant wait for the elevators many times having to take stairs to high floors. The food was not the best.
Stayed 6 nights in Oct 2024

8/10 Good

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice however the rooms were not as nice as expected. We stayed at the Riu in Cabo and the rooms were much nicer. Elevators were horrible. Had to wait an average of 5-10 min each time. Staff was very friendly. Property was clean. Food was excellent in the buffet and steak house. Italian restaurant not very good.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lizbeth

Stayed 4 nights in Sep 2024

10/10 Excellent

GAK KOO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed restaurant options. And nice staffs.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown area. Everything was close by .
Stayed 5 nights in Oct 2024

8/10 Good

Brian

Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó Riu hotel el trato de los meseros como nos trataron bien amables
Stayed 5 nights in Oct 2024

6/10 Okay

Alexis Ann

Travelled with partner
Liked: Staff & service, property conditions & facilities
I enjoyed the stay other then the last night doing construction from 12 am to 2 am is completely unacceptable.
Stayed 6 nights in Oct 2024

10/10 Excellent

Bryant

Stayed 4 nights in Sep 2024

2/10 Terrible

Nadia

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I left the hotel early. I stayed room number 808. There was leaking from ceiling and huge mold in the bathroom. I asked them to change the room and they ignored me. Never ever again!
Stayed 5 nights in Oct 2024

6/10 Okay

Marco

Travelled with family
Liked: Staff & service, amenities
Lo que me gustó fue la amabilidad de la gente y lo que no me gustó es que desde que llegué no había shampoo en el shower y lo otro que en el restaurant de cortes los empleados no son muy amables
Stayed 4 nights in Oct 2024

6/10 Okay

Karla Daniela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The food was not good .. only the Japanese restaurant. The quality overall has gone down.
Stayed 4 nights in Oct 2024