Hotel Riu Palace Las Americas - Adults Only- All Inclusive (Cancun, MEX): Reviews & Deals

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Adults-only beachfront property with 3 outdoor pools

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool

Bar

All-inclusive

Breakfast included

Room service

Housekeeping

Explore the area

Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500

Plaza Caracol Mall
2 min walk
UltraMar Ferry Terminal
6 min walk
Caracol Beach
8 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
25 min drive

Room options

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 2 Bedrooms (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

2 bedrooms

Blackout curtains

Eco-friendly toiletries

35 sq m
Sleeps 6
2 Double Beds

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

61 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Bathrobes

35 sq m
Sleeps 3
1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

2 bedrooms

Blackout curtains

Eco-friendly toiletries

35 sq m
Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Shower/bath combination

Hairdryer

35 sq m
Sleeps 3
2 Double Beds

Suite, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 2
1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Hairdryer

61 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Shower/bath combination

Hairdryer

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

61 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

Sleeps 6
1 King Bed OR 2 Double Beds

Junior Suite (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

35 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Eco-friendly toiletries

70 sq m
Sleeps 2
1 King Bed

Junior Suite (E)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds

Junior Suite (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

Sleeps 6
1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

61 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 6
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Shower/bath combination

Hairdryer

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 6
1 King Bed OR 2 Double Beds

Junior Suite (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Shower/bath combination

Hairdryer

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

2 bedrooms

Blackout curtains

Eco-friendly toiletries

Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

2 bedrooms

Blackout curtains

Eco-friendly toiletries

Sleeps 6
2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Eco-friendly toiletries

Bathrobes

70 sq m
Sleeps 2
1 King Bed

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Hairdryer

70 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

61 sq m
Sleeps 2
1 King Bed

Junior Suite, Connecting Rooms (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Separate bedroom

Blackout curtains

Shower/bath combination

Sleeps 6
2 Double Beds OR 1 King Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

5 Jan - 6 Jan

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Within steps you'll find Plaza Caracol Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short 5-minute stroll. Highlights at this beachfront property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include massages, facials and body treatments along with access to the sauna and hot tub. The buffet restaurant, Don Roberto, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and sauna. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 30-minute walk of this 4-property class Zona Hotelera property, attractions include Cancun Convention Center and Tortuga Beach.

What's nearby

Cancun Convention Center - 10 min walk
Gaviota Azul Beach - 12 min walk
Forum Beach - 12 min walk
Tortuga Beach - 3 min drive
Hotel Zone Beaches - 16 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

‪Riu - ‬3 min walk
‪Starbucks - ‬5 min walk
‪Turquesa Restaurant - ‬3 min walk
‪Kawachi Specialty Restaurant - ‬3 min walk
‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Adults-only beachfront property with 3 outdoor pools

Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A meeting room and limo/town car service are available. Event space at this property measures 2099 square feet (195 square metres) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at the eco-certified Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Cancun property.

1 building

372 guestrooms or units

8 levels

7 dining venues

5 bars or lounges

2099 sq ft of conference space

195 sq. m of conference space

Buffet breakfast (free)

Deli

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Car service

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Garden

BBQ grill(s)

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Smoking in designated areas

Bar by the pool

Swim-up bar

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Free self parking on site

Food and drink

Free buffet breakfast available daily 7 AM to 10:30 AM
5 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Black & White
Don Roberto
Krystal
Los Arcos
Sakura

Things to do

18-hole adjacent golf course
3 outdoor pools
Beach volleyball
Fitness classes
Full-service spa
Health club
Kayaking
Personal motorised watercraft
Piano
Sailing
Sauna
Shopping
Snorkelling
TV in common areas

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

2,099 square feet of conference space
Computer station
Meeting room

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Facials
Manicures/pedicures
Massage
Sauna
Spa open daily
Spa treatment rooms
Spa tub

Accessibility

No lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Partially-open bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

This property welcomes adults only.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Americas

Riu Las

Riu Las Americas

Riu Las Americas All Inclusive

Riu Las Americas Palace

Riu Palace Las

Riu Palace Las Americas

Riu Palace Las Americas All Inclusive Adults Cancun

Riu Palace Las Americas All Inclusive Cancun

Riu Palace Las Americas Cancun

Riu Palace Las Americas All Inclusive Adults

Riu Palace Las Americas Adults Cancun

Riu Palace Las Americas Adults

Riu Palace Las Americas All Inclusive

Riu Palace Las Americas All Inclusive Adults Only

Riu s Americas Inclusive Adul

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, Hotel Riu Palace Las Americas - Adults Only- All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, Hotel Riu Palace Las Americas - Adults Only- All Inclusive is a short 12-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Las Americas - Adults Only- All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive features 3 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Las Americas - Adults Only- All Inclusive a romantic place to stay?

A hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Palace Las Americas - Adults Only- All Inclusive.

Is Hotel Riu Palace Las Americas - Adults Only- All Inclusive family-friendly?

No, Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an adults-only property.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive serve breakfast?

Yep, our visitors highly rate the free buffet brekkie here! Available daily between 7 AM and 10:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

No, Hotel Riu Palace Las Americas - Adults Only- All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

There is a golf course next to Hotel Riu Palace Las Americas - Adults Only- All Inclusive.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Ahmed

22 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

claudia

Travelled with family

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very clean, proffesional staff, ammenities such as coffee shop, friendly environment

Stayed 7 nights in Sep 2024

6/10 Okay

Jake

Travelled with family

22 Sept 2024

Liked: Cleanliness, property conditions & facilities

The outside staff running the jet skis and Hobbie Cat sailing were very rude and not eager to help or answer any questions. They Did not show us how to sail or operate the craft, just had us pay and sent us out into the ocean. We had to figure it out on our own and had trouble getting back to shore due to lack of wind. The staff within the restaurants was very friendly and eager to please. Gym and spa were very clean and nice.

Stayed 6 nights in Sep 2024

8/10 Good

Paul Edgardo

Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was comfortable, very friendly staff, property very clean , on the other hand the food was not that great it was just average, loved the beach, the shows were great, it is a beautiful property.

Stayed 7 nights in Sep 2024

10/10 Excellent

Sandra

21 Sept 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Sep 2024

10/10 Excellent

Brenda

Travelled with family, Travelled with group

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great. Staff was very attentive and friendly. Maid service was exceptional. Food was well prepared and plentiful as were the drinks. . The only downside was that some of the entertainment options were less than expected. Old videos and games are not really current. I did expect more the "cruise ship" type shows with music, magicians, comics. Your staff dance review was fun and professional. A plus vacation.

Stayed 8 nights in Sep 2024

8/10 Good

arkadi

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service

We were assigned to room 731

Stayed 10 nights in Sep 2024

10/10 Excellent

Theresa

Travelled with partner

21 Sept 2024

The views are beautiful

Stayed 4 nights in Sep 2024

10/10 Excellent

Roy

Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would definitely recommend the Hotel Riu Palace Las Americas to anyone going to Cancun. I give it 5 stars in cleanliness (the staff were constantly cleaning morning-night) I give it 5 stars for food (a wide variety with 6 different restaurants with excellent food) I give it 5 stars for service (from the welcoming staff to the waiters, bartenders, and housekeeping, everyone was very polite and accommodating) I give it 5 stars for location (the hotel is across the street from a few convenient stores and 2 blocks from the ferry to Isla Murjeres) I give it 5 stars for the beauty (the ocean and beach area are beautiful as well as the 3 pools and the decor in the building) I give it 5 stars for entertainment (there was frequent activities at one of the pools and nightly shows) The only negative for me was the King bed (it was 2 doubles put together which made it difficult to sleep toward the middle of the bed). Please invest in true king beds, and your hotel will be perfect.

Stayed 5 nights in Sep 2024

8/10 Good

Jinkoo

21 Sept 2024

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Asael A

Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It has ramps for handicap people, the staff was great. Chef Rogue and chef Ignacio wonderful to us. The pastry was great with Barbarato us, their

Stayed 6 nights in Sep 2024

10/10 Excellent

Everardo, LEANDER

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Safe first , Dinning options and employees very nice and helpful so see you soon again .

Stayed 7 nights in Sep 2024

8/10 Good

Roberto

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms need a bit of updating, little cosmetic things that have a quick fix

Stayed 7 nights in Sep 2024

10/10 Excellent

BORYS

Travelled with group

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My second time in Riu las Americas, All met my expectation, service above and beyond, Can’t wait to come back !!!!! Thank you

Stayed 5 nights in Sep 2024

10/10 Excellent

Casey

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fun

Stayed 6 nights in Sep 2024

10/10 Excellent

sadik

20 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Katelin

19 Sept 2024

Stayed 6 nights in Aug 2024

10/10 Excellent

Alena

19 Sept 2024

👍

Stayed 4 nights in Sep 2024

10/10 Excellent

Graciela

Travelled with family, Travelled with partner

19 Sept 2024

Liked: Amenities, property conditions & facilities

Everything about this place was an amazing experience. Beautiful/breath taking! If I had a complaint it would be the food. It’s pretty bland. Mostly I think I am a great cook lol! Secondly I’m from the states where we consume foods w tons of chemicals/pesticides. The staff in all areas deserve a raise for always being helpful and attentive while doing it w a smile. Thank you all for a wonderful experience ♥️

Stayed 5 nights in Sep 2024

10/10 Excellent

Danilo

Travelled with family

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The facility is extraordinary! It has 3 beautiful beaches, 3 beautiful pools, and jacuzzis. It feels like I'm in Ibiza. Our third time in Cancun and every time we come, we are totally satisfied with Mexico. The RIU chain in Cancun is excellent! There are only 3 things that should be taken into account (improved). 1- The quality of the coffee at breakfast is terrible. They should buy, import, a better coffee from a nearby Country (Colombia, Peru). Unless you want to import or buy a coffee from Italy. The quality of the coffee at has to be higher according with the RIU tradition and standard! 2- All the restaurants in the resort close too early. Some at 9:30p, others at 9p. That means that they don’t accept more clients after 8p. Unacceptable! 3- Under no circumstances should the Resort allow clients to walk through the main Lobby in swimwear. All clients must transit through the Lobby with at least a t-shirt. Education and Respect for All! Thank you RIU Palace Las Americas Cancun for everything! Best Regards. Danilo Torre & Family

Stayed 7 nights in Sep 2024

10/10 Excellent

Gary

Travelled with group

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food was amazing , and I am not a foodie . The pools were great . I was happy to see bottled beer also

Stayed 4 nights in Sep 2024

10/10 Excellent

Cheri

Travelled with partner

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was definitely a 5 star resort! Excellent service!

Stayed 5 nights in Sep 2024

10/10 Excellent

Patricia

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

8/10 Good

Courtney Lynn

Travelled with family

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only complaint was room was hot. Unable to change temperature to comfortable settings.

Stayed 4 nights in Sep 2024

6/10 Okay

Ruben

Travelled with partner

18 Sept 2024

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Rooms were clean, maid service very good. Chocolate cake at coffee bar excellent. Coffee is hard to get at breakfast, lines always too long. Room service is very poor, options limited. Dining options limited, strictly Italian buffet lunch 12-4pm and dinner time options from 6-10pm. Any other hours, terrible, low options. Bars typical, not many top shelf options. Will likely not stay here again, good hotel for a basic vacation.

Stayed 5 nights in Sep 2024

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Hotel Riu Palace Las Americas - Adults Only- All Inclusive

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