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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Beach/ocean view
Exterior
View from room
Premium bedding, in-room safe, individually decorated
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Pet-friendly
  • Room service
  • Parking included
The current price is AU$1,199
includes taxes & fees
12 Mar - 13 Mar

Explore the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    ‪2 min walk‬
  • Aquaworld
    ‪12 min walk‬
  • Luxury Avenue Shopping Mall
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Run of the House

Premium bedding, in-room safe, individually decorated

Run of the House

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, (876)
The price is AU$882
for 1 room
includes taxes & fees
25 Feb - 26 Feb
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About the area

Cancun

You'll be connected to the convention centre at Secrets The Vine Cancun - Adults Only - All Inclusive, and within just a 15-minute stroll of Ballenas Beach and Aquaworld. Highlights at this luxury property include 4 outdoor swimming pools, 3 poolside bars and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Market Cafe, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and sauna. 22 square feet (2 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an area shuttle. .You'll be 2.3 km (1.4 mi) from Iberostar Cancun Golf Course and 2.5 km (1.6 mi) from La Isla Shopping Mall with a stay at this 5-property class Zona Hotelera property.

What's nearby

  • Aquaworld - 12 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 3 min drive
  • Cancun Interactive Aquarium - 3 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬1 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancun - ‬18 min walk
  • ‪Puerto Madero - ‬19 min walk
  • ‪Club 91 Lounge - ‬7 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • 22 sq ft of conference space
  • 2 sq. m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Dining venue
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

What is the cancellation policy at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets The Vine Cancun - Adults Only - All Inclusive?

As of 11 Feb 2025, prices found for a 1-night stay for 2 adults at Secrets The Vine Cancun - Adults Only - All Inclusive on 12 Mar 2025 start from AU$1,198.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive is a short 2-minute walk from Ballenas Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets The Vine Cancun - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets The Vine Cancun - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Secrets The Vine Cancun - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Secrets The Vine Cancun - Adults Only - All Inclusive.

Is Secrets The Vine Cancun - Adults Only - All Inclusive family-friendly?

No, Secrets The Vine Cancun - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets The Vine Cancun - Adults Only - All Inclusive?

No, Secrets The Vine Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets The Vine Cancun - Adults Only - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

There is a golf course next to Secrets The Vine Cancun - Adults Only - All Inclusive.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1037 out of 1718 reviews
Rating 8 - Good. 337 out of 1718 reviews
Rating 6 - Okay. 181 out of 1718 reviews
Rating 4 - Poor. 79 out of 1718 reviews
Rating 2 - Terrible. 84 out of 1718 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, good food, and great service
Stayed 2 nights in Oct 2024

8/10 Good

Graeme

Liked: Cleanliness, property conditions & facilities, room comfort
Very good, but didnt nail the extra touches
We stayed in a Master Suite so this review covers preference. The Good: The food was outstanding in every resturant and cafe The staff were friendly, attentive and welcoming The suite was fabulous We participated in a number of activities including Karaoke, Retro night, Piano Bar DJ night and all were very good entertainment. The let downs We used the butler/concierge in preference for 4 things and only 1 happened correctly 1. We asked for drinks to the room and they never came. This on its own I wouldnt single out but 2. We ordered an anniversary breakfast that was late after we reminded them 3. We asked for airport transfer that never got booked. Thats too many issues not to point it out. Finally, we live in Mexico but met family over on holiday from the UK. We were preference they were not so when I was offered hydrotherapy that was free with the suite I wanted my cousin to get it as she wouldve loved it. They didnt permit it. If I asked for her in addition to me Id understand but I didnt take my free session. Would we go again? Yes we would. We go to cancun 3-4 times a year and chose Secrets The Vine because family were staying. The experience wasnt perfect BUT there is so much to like about the hotel, staff, food, guest interactions we will go back. What I am not sure of is going preference again. I didnt think the service was there at all. But I would go back to the hotel more generally.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities
Stayed 3 nights in Oct 2024

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
too hot in the common areas breakfast buffet was the same every day. dragons was excellent and they make a good margarita
Stayed 5 nights in Nov 2024

10/10 Excellent

Qi

Stayed 3 nights in Oct 2024

10/10 Excellent

Aashana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Secrets the Vine was amazing - the staff were very friendly and attentive, and there was a variety of dining options, in particular the breakfast and lunch buffet options were exceptional in terms of variety and quality. The property is very nicely maintained and each space has been created with a lot of thought and attention. The beach and 3 pools were also really great and we never ran out of things to do. The room was very spacious and comfortable.
Stayed 5 nights in Nov 2024

2/10 Terrible

john

Travelled with family
Liked: Cleanliness, amenities
Rude check personal, Georgia and was not helpful when I asked to purchase another room. Was easier doing so on the Expedia app instead.
Stayed 4 nights in Nov 2024

6/10 Okay

Yorleny Y

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel does not provide vip services that you pay for. Liquor is poor. I’m supposed to get top shelf and I did not. The pillows smell horrible. I waited 45 min for the dragon dinning food was mediocre. Hostess made me feel like I was a second class citizen. ( sit down) and waited for 45 minutes. Worst experience ever for the price I paid
Stayed 5 nights in Oct 2024

10/10 Excellent

Eugenia, Frankfort

Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place. Truly for the younger generation (18-30 year olds). It’s a little loud all day and night.
Stayed 3 nights in Jul 2024

6/10 Okay

Priscilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was lovely and the staff very friendly and hospitable however the food could of been better and I was expecting the resort and pool areas to be bigger. No Ac in common areas which wasn’t horrible since the weather never went above 84 and cloudy but I could only imagine on a hot sunny day. Would I come back? Probably Not but I did enjoy the stay and made the best of it
Stayed 3 nights in Oct 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and amazing service staff. Will definitely return!

6/10 Okay

Beatriz

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Me gusto la comida, para ser un todo incluido es la mejor cocina que he probado y he estado en cancun 7 veces en diferentes hoteles. Lo que odiè fue que quisieron darme otra habitación sin antes consultarmelo, me la dieron una hora tarde y tambien odiè como todo el tiempo trataban de venderte un update. Todo el tiempo era por 100 dólares mas tienes esto, por 100 dolares mas tienes aquello. Hellooo entonces què es lo que sí tengo incluido??? 🙄 y mas importante el aire acondicionado horrible, en el lobby no hay quien esté y las habitaciones no enfríaban tampoco, no había ventilador de techo lo q lo hacia mucho peor.
Stayed 4 nights in Oct 2024

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and the staff were great but my only complaint would be the dining options were limited. There was an hour to hour and a half wait when we tried to eat at the steak house so we chose room service or the buffet. So when we went to the buffet, the selection was limited and the food was rather bland.
Stayed 7 nights in Oct 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at Secrets the Vine. The architecture and interior design of the resort itself is beautiful and well thought-out, from how most rooms have a view of the ocean, to the distribution of pools, to the design of the restaurants. The staff were overall very welcoming and friendly, which was much appreciated especially as I was a solo traveler. There weren't many cons to my stay, but if I have to list them, I'd point out some wear and tear in my hotel room, with one of the light switches needing to be fixed (they repaired it) and a couple burnt out light bulbs at the vanity mirrors. It was also very hot in the lobby areas on some days. But overall, the majority of shared spaces were clean and well-maintained.
Stayed 8 nights in Oct 2024

10/10 Excellent

Nana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this property and I enjoy every minute of it
Stayed 3 nights in Oct 2024

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
horrible staff & atrocious service. this is most definitely not a 5 star.
Stayed 2 nights in Oct 2024

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this was a great resort. For the price and a last-minute trip, we felt like we got a great deal and experience. I would return and probably opt for the preferred club experience next time. Some pros: - every restaurant we went to was great, with friendly service, and expectations food for an all-inclusive. We even had trouble deciding where we wanted to each on our last night because we enjoyed all of the restaurants so much. Our favorites were the steakhouse and sushi - very clean and modern rooms - we had a very quick check-in experience with only about 15 minutes from the time we arrived via shuttle until we were up in our room with our bags - great availability of poolside chairs as long as you get there at a reasonable hour and the poolside servers/bartenders were great - the resort is very tastefully decorated, open and spacious - AC in the room worked great! Some cons: - the room service left something to be desired - there is a "musty" smell in some areas of the resort and it is heavily covered with fragrance boxes that are tricky for people with breathing issues. There was even a leak in the hallway on the days that we were there but we had some really heavy rains - if you are in a room overlooking the pools, prepare for some very loud late-night entertainment (mariachi tap dancing, karaoke, etc). Highly recommend earplugs if you plan on going to bed before midnight - the drinks weren't the best and used "well" liquors, but they got the job done
Stayed 4 nights in Oct 2024

10/10 Excellent

Navkiran K

Stayed 5 nights in Oct 2024

8/10 Good

Paolo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
**Hotel Review** We recently stayed at this hotel and had an overall wonderful experience. The property is exceptionally clean, with a modern and upgraded look that gives off a very comfortable and inviting feel. The main restaurants were fantastic, with spectacular food and options. Although we're not typically buffet people, we were pleasantly surprised by the high quality and abundance of choices at the buffet. The variety of dishes and their unique flavors truly stood out. However, there were a few areas where the experience didn’t fully meet expectations. The inclusive alcohol offered was low to middle-shelf quality, even in the Preferred Club, where premium selections were promised. A few times, we were able to get premium drinks, but often, we were told that they were unavailable or had run out, with staff suggesting we try again the next day. Additionally, we found the air conditioning to be inconsistent across the hotel. While some areas were refreshingly cool, others, like the lobby and the Asian restaurant, were noticeably warm, which ultimately kept us from dining at the Asian restaurant. On a positive note, the beach was well-maintained, clean, and enjoyable, as were the pools. If you have specific alcohol preferences, we’d recommend buying a bottle at the hotel (we bought a bottle of Don Julio 70 tequila) to carry with you throughout your stay – it made a big difference for us. Overall, the stay was enjoyable with a few minor adjustments that could elevate th
Stayed 3 nights in Oct 2024

10/10 Excellent

Francisco

Stayed 3 nights in Oct 2024

2/10 Terrible

Lizette

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
This property has potential if they were willing to put the air conditioning on. All Main areas and restaurants were literally a sweat shop. Temperature had to be at least 90 degrees all day, every day. Was an absolute horrible experience. Additionally every dinner we had took a minimum of 2 hours from point of getting the menu to actually getting your food .This a long wait especially when there is no air and you are sweating. It’s a shame that their operations are such a mess because it’s actually a nice property . I would not return to this property.
Stayed 3 nights in Oct 2024

8/10 Good

Huy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was decent and there were plenty of activities to do around the resort. Overall it was great for what we needed!
Stayed 5 nights in Oct 2024