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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only luxury on the beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Beach/ocean view
Exterior
View from room
View from room
Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Ballenas Beach
    2 min walk
  • Aquaworld
    12 min walk
  • Luxury Avenue Shopping Mall
    16 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Run of the House

Premium bedding, in-room safe, individually decorated

Run of the House

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Building design

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Pool
Breakfast included
All-inclusive
Spa
4.3 out of 5, Excellent, (669)
The price is AU$724
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About the area

Cancun

You'll be connected to the convention centre at Secrets The Vine Cancun - Adults Only - All Inclusive, and within just a 15-minute stroll of Ballenas Beach and Aquaworld. Highlights at this luxury property include 4 outdoor swimming pools, 3 poolside bars and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Market Cafe, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and sauna. 22 square feet (2 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an area shuttle. .You'll be 2.5 km (1.6 mi) from La Isla Shopping Mall and 2.3 km (1.4 mi) from Iberostar Cancun Golf Course with a stay at this 5-property class Zona Hotelera property.

What's nearby

  • Aquaworld - 12 min walk - 1.0 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.4 km
  • La Isla Shopping Mall - 3 min drive - 2.6 km
  • Cancun Interactive Aquarium - 3 min drive - 2.6 km
  • Delfines Beach - 5 min drive - 4.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬1 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancun - ‬18 min walk
  • ‪Puerto Madero - ‬19 min walk
  • ‪Club 91 Lounge - ‬7 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Adults-only luxury on the beach
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • 22 sq ft of conference space
  • 2 sq. m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Dining venue
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary dressing gowns. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

What is the cancellation policy at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets The Vine Cancun - Adults Only - All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Secrets The Vine Cancun - Adults Only - All Inclusive on 27 Nov 2024 start from AU$799.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive is a short 2-minute walk from Ballenas Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets The Vine Cancun - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets The Vine Cancun - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Secrets The Vine Cancun - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Secrets The Vine Cancun - Adults Only - All Inclusive.

Is Secrets The Vine Cancun - Adults Only - All Inclusive family-friendly?

No, Secrets The Vine Cancun - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets The Vine Cancun - Adults Only - All Inclusive?

No, Secrets The Vine Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets The Vine Cancun - Adults Only - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

There is a golf course next to Secrets The Vine Cancun - Adults Only - All Inclusive.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 987 out of 1660 reviews" "
Rating 8 - Good. 333 out of 1660 reviews" "
Rating 6 - Okay. 174 out of 1660 reviews" "
Rating 4 - Poor. 83 out of 1660 reviews" "
Rating 2 - Terrible. 83 out of 1660 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco, Hazard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! My girlfriend and I stayed at a preferred suite ocean view room and it was great. The service and staff were all nice, probably the best hotel I’ve been too so far in my 28 years of life. We will definitely be back! The only thing I did not like was the laundry part, crazy how expensive it was for about 6 tank tops, 5 underwear, 4 shorts and 1 t shirt was 150.00 USD. But besides that the breakfast, the free poolside drinks, the restaurants in all inclusive stay were fantastic. They even have some shows they do at night. We done the spa once and it felt so good, it was NOT included, we paid around 280$ for two people for about 50 minutes. I definitely recommend the spa at least once to relieve some tension. One last thing, this hotel has about 4 pools, and 1 jacuzzi if I can remember correctly. The 12th floor is more for a relax type of pool. The longer pool was also not crowded that’s right in front of the 12th floor pool below. The other 2 pools with the 1 jacuzzi are more of a party pool, more crowded and always has some type of music playing. So definitely 9.9/10 recommend!!! It would be 10/10 but like I said I did not like the laundry part at all.
Stayed 5 nights in Aug 2024

2/10 Terrible

geordi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
(Secrets The Vine). Resort and room quality: Don’t let the angles and lighting of the online pictures fool you— the resort is outdated and has an oder that lingers throughout the entire resort but is most prominent in the lobby, hallways, and rooms. The air condition must be non existent since the resort is ALWAYS hot which is not very comforting for guest that are relaxing inside to escape the heat, coming back into the resort from laying poolside or returning from outside excursions. As much as we pay the air needs to be cooler. The biggest issues with the room is that we paid for a junior suite that was suppose to have an ocean view —we were place in a room where we had a direct view of the 12th floor outside lounge and restaurant and we could hear people eating and utensils hitting against plates all day/night. Requested a new room and after getting to the new room never received cleaning or mini bar refreshment until we called and asked. Do better Secrets. 2. Service and Staff- For most of our time we felt brushed off by the staff. We understand that you interface with a lot of guests rotating in and out but also understand that …IT IS YOUR JOB to provide quality customer service to all guest not just when you feel like it. Stop saying “my pleasure” if you don’t really mean it. Specifically, the front desk, concierge, restaurant staff who all wear white shirts & brown pants have really bad attitudes and come across sarcastic.
Stayed 10 nights in Aug 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members are very friendly they make sure you are enjoying your stay at all times Rooms are very clean and the pools and beach areas are clean as well. Food can improve especially the Italian restaurant and Buffe but overall a beutifull resort in the Cancun Hotel Zone
Stayed 4 nights in Aug 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephanie

Stayed 5 nights in May 2024

10/10 Excellent

Amal, Kuwai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

SHANAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 6 nights in Jul 2024

10/10 Excellent

Andre Lanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, well located, easy to move around and get to restaurants, pool, beach. Great staff, excellent food. Only needs more attention on some maintenance but overall, a great hotel and experience.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jorge Manuel Santana, Waterbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food overall in their restaurants
Stayed 4 nights in Aug 2024

8/10 Good

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Bridgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was wonderful, spa and indoor amenities were very nice. Staff was welcoming and attentive. The atmosphere of the resort was very relaxing. The honeymoon ocean view suite was lovely! Restaurants for evening dining were very very good. My top 3 suggestions: 1: daytime dining needs a LOT of work. Food wasn’t tasty from Market (breakfast), Sports bar, swim up “buffet” should be discontinued and just made to order, and some bars didn’t make drinks well. Room service (24/7) was nice but taste and inclusions were very Inconsistent. For example; one day you’d get your pancakes with bacon, and another day you wouldn’t. Or French toast would have two very large pieces and another day two small pieces. 2: privacy…a) windows should be one way. You should be able to see out but people shouldn’t be able to see in. It makes it difficult to enjoy using amenities in the room (like the large soaking tub facing the floor to ceiling window); (b) there’s a lot of knocks on the door. You can’t just keep the privacy hanger on the door as you’ll miss your room service or even maintenance if you forget, but checking for food trays, or returning to the room for cleaning multiple times within the hour can be distracting to those resting/sleeping. 3: pools should stay open longer. At 6p, you are just beginning to feel the relief from the sun to enjoy the pool without the high sun/heat. Most resorts we’ve been to stay open through at least 9p. Non-motorized water sport would be nice. 8 of 10
Stayed 7 nights in Aug 2024

10/10 Excellent

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Aug 2024

10/10 Excellent

Claria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back in February ❤️
Stayed 3 nights in Aug 2024

10/10 Excellent

tylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Mexico resorts we have ever stayed at! The staff were all great & super helpful, the bartenders were awesome & fast and the wait staff by the pool were also really good. The dinners were some of the best dinners at an all inclusive. Our favorites were definitely the steakhouse & the Asian restaurant. Highly recommend checking this place out!
Stayed 6 nights in Aug 2024

10/10 Excellent

Deliante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Jul 2024

6/10 Okay

Tyler

Travelled with partner
Liked: Cleanliness, staff & service
Don’t go if you like good food. Breakfast buffet was the exact same food daily, and often old/hard. Booked the “Romantic Dinner” package. Was told it was a private spot on the beach inside a cabana like the pictures multiple times via email from staff. Ended up being a plastic table with a table cloth in the corner of the patio next to the pool. Steak was then cooked incorrectly 3 times and after the 4th attempt we were eating using our phone flashlights because the rechargeable table light died and it was pitch black outside. Pools were great.
Stayed 6 nights in Aug 2024

10/10 Excellent

heba y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 5 nights in Aug 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 2 nights in Aug 2024

4/10 Poor

Qiannan

This place is not clean, food not good.
Stayed 4 nights in Aug 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adrian the outside Bartender made our experience even more wonderful
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food great people
Stayed 3 nights in Aug 2024

10/10 Excellent

Irisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I planned a week-long vacation and chose Secrets the Vine. Everything was flawless; the staff was exceptionally friendly, and there was a variety of entertainment each day. I would certainly return to this resort.
Stayed 5 nights in Aug 2024

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine but it had a missing panel on the backside from, I’m assuming, storm damage. Also, could’ve been a bit more clear that there was a time share sales pitch involved but overall a good experience.
Stayed 3 nights in Aug 2024

8/10 Good

Deanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife really enjoyed our stay as we were celebrating my birthday. Our recommendations that would have made our stay excellent would have been the long wait on food at restaurants and there could have been more on property activities. Also, everyone kept asking if we were celebrating anything but nothing was done after they asked. I didn’t see the point in asking.
Stayed 4 nights in Aug 2024

10/10 Excellent

Seth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach access, the 3 pools, and the food was excellent
Stayed 3 nights in Aug 2024