The Westin Resort & Spa, Cancun

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Resort & Spa, Cancun

Outdoor wedding area
4 outdoor pools, pool umbrellas, pool loungers
Outdoor wedding area
Banquet hall
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    2 min drive
  • Delfines Beach
    3 min drive
  • El Rey Ruins
    5 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Dining table
Dishwasher
LED TV
Pillow-top bed
  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Air conditioning
Kitchenette
Mini-fridge
Dining table
LED TV
Pillow-top bed
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Highlights

Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking, Lagoon View

Highlights

Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Lagoon View

Highlights

Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
LED TV
Pillow-top bed
Separate bath and shower
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Cancun

At The Westin Resort & Spa, Cancun you'll be within a 30-minute stroll of Iberostar Cancun Golf Course and El Rey Ruins. Highlights at this beachfront hotel include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the hot tub and steam room. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also free self parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 4-property class Zona Hotelera hotel include Delfines Beach and Aquaworld.

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive - 1.9 km
  • Delfines Beach - 3 min drive - 2.6 km
  • El Rey Ruins - 5 min drive - 4.5 km
  • Aquaworld - 6 min drive - 6.3 km
  • La Isla Shopping Mall - 9 min drive - 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬1 min walk
  • ‪Sun Palace - ‬7 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Soluna Bar - ‬5 min drive
  • ‪Taco Arte Restaurant - ‬4 min drive

About this property

The Westin Resort & Spa, Cancun

Stylish hotel on the shore with 4 outdoor swimming pools
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 3 October 2024 to 21 November 2024 (completion date subject to change). The following areas are affected:
  • Lift
  • Selected guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

What is the cancellation policy at The Westin Resort & Spa, Cancun?

The Westin Resort & Spa, Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Resort & Spa, Cancun?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on 4 Dec 2024 start from AU$213.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Resort & Spa, Cancun?

Yep, The Westin Resort & Spa, Cancun has a free self car park.

Are there any beaches close to The Westin Resort & Spa, Cancun?

The closest beach to The Westin Resort & Spa, Cancun is Delfines Beach (2.5 km).

Is there a spa on site at The Westin Resort & Spa, Cancun?

Yep, there is an onsite spa at The Westin Resort & Spa, Cancun. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as prenatal massages.

Does The Westin Resort & Spa, Cancun have a pool?

Yep, and guests recommend it! The Westin Resort & Spa, Cancun has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Westin Resort & Spa, Cancun?

The Westin Resort & Spa, Cancun features 4 outdoor pools, a full-service spa and 3 restaurants.

What makes The Westin Resort & Spa, Cancun a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Resort & Spa, Cancun.

Is there a free airport shuttle available at The Westin Resort & Spa, Cancun?

No, The Westin Resort & Spa, Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Resort & Spa, Cancun?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Resort & Spa, Cancun?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at The Westin Resort & Spa, Cancun?

No, only service animals are allowed.

The Westin Resort & Spa, Cancun Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 762 out of 1469 reviews" "
Rating 8 - Good. 356 out of 1469 reviews" "
Rating 6 - Okay. 169 out of 1469 reviews" "
Rating 4 - Poor. 89 out of 1469 reviews" "
Rating 2 - Terrible. 93 out of 1469 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG WE LOVED IT! The westin hotel is amazing space to relax and enjoy vacations!
Stayed 1 night in Aug 2024

10/10 Excellent

Bernard, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

8/10 Good

Slavek

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was nice but a bit outdated. Restaurant was great. Staff are all friendly, except for maybe 1 waiter and 1 maintenance. No nightly entertainment. Spa is expensive. Property is on the end of the island that is far from all the fun. It’s on the beach so that’s hard to beat, and the water was beautiful, made up for all the seaweed on the white sand beach
Stayed 4 nights in Aug 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The conditions of the hotel are ok. The service in general was good. The only detail that we did not like is that the check in was too long, more than 20 minutes.
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close to the beach it was. Great selection of pools. Staff super friendly. We participated in some of the daily activities that they offered-making bracelets and playing beach soccer. The restaurants had good food. It is far away from popular places on the strip, but bus stop is close by.
Stayed 4 nights in Jul 2024

10/10 Excellent

Yvette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel . Good customer service, attentive service.
Stayed 3 nights in Aug 2024

4/10 Poor

Snousi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is awesome but The management is not professional .
Stayed 6 nights in Aug 2024

10/10 Excellent

JAIME

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent attention and service. Mr. Hilario and your team was great and very polite. Thank you.
Stayed 2 nights in Aug 2024

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful but very far from the main areas of la zona hotelera. The bed was hard and rocked back and forth. There's only two restaurants and only one of them has bfast which is way over priced and closed at 11am. The service is pretty good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Joel Pedro De

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Jul 2024

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach location, public transportation going towards the main road to downtown via the airport could be very useful as taxis are very expensive since we are at the most southern point of the Zona Hotelera. The public buses are great transportation but the traffic could be very bad. Going from our hotel to downtown Cancun.
Stayed 9 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out
I wish check out was at 1 pm
Stayed 5 nights in Aug 2024

6/10 Okay

Nathaniel

Travelled with partner
Liked: Cleanliness
The property was older but kept in good condition
Stayed 5 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort stay. Everything one needs for a relaxing escape. Easy beach and pool access. Plenty of chairs, umbrellas, and waiters who will bring you drinks as you rest in the sun.
Stayed 2 nights in Aug 2024

10/10 Excellent

arii

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Really enjoyed the stay!
Stayed 5 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and loved the week my family and I spent. Looking forward to coming back.
Stayed 6 nights in Aug 2024

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent people service specially the concierge
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacing for everyone to lounge and and enjoy the . Amazing staff and nice choices for dinning.
Stayed 4 nights in Jul 2024

10/10 Excellent

rosalina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 2 nights in Jul 2024

8/10 Good

Katrina Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort
Stayed 4 nights in Aug 2024

10/10 Excellent

T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at the Westin before so we returned. I absolutely LOVE the staff so my few compliants isn't because of the staff, it's Westin. Javier was kind enough to help us move to a different room because the bathroom was horrible, Westin NEEEED to start updating like NOW!!! Martin, Virginia, Genero(I hope I spelled his name correctly), Ricardo, Rene, Lorenzo, and many others(I can't remember their names) were AMAZING!!! Because of them, we didn't want to leave, they treated us like family. I hope Westin reads this review and let their AMAZING staff know how wonderful they are.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Migdiala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and safety
Stayed 3 nights in Aug 2024

10/10 Excellent

Jansen Belard

Liked: Cleanliness, staff & service, property conditions & facilities
yesirr
Stayed 6 nights in May 2024