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Wyndham Alltra Cancun All Inclusive Resort

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Photo gallery for Wyndham Alltra Cancun All Inclusive Resort

Premium bedding, free minibar, in-room safe, blackout curtains
Lobby
2 outdoor pools, pool umbrellas, pool loungers
Premium bedding, free minibar, in-room safe, blackout curtains
Suite, 1 Bedroom (Master) | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
The current price is AU$569
includes taxes & fees
4 May - 5 May

Explore the area

Map
Boulevard Kukulkan, Km. 11.5, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪18 min walk‬
  • Cancun Convention Center
    ‪2 min drive‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Lagoon View

Premium bedding, free minibar, in-room safe, blackout curtains

Premium Room, 2 Double Beds, Lagoon View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lagoon View

Premium Room, 1 King Bed, Lagoon View

Premium Room, 1 King Bed, Lagoon View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Master)

Suite, 1 Bedroom (Master)

Suite, 1 Bedroom (Master)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
  • Resort view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Master)

Premium bedding, free minibar, in-room safe, blackout curtains

Suite, 1 Bedroom, Ocean View (Master)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
  • Ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Premium bedding, free minibar, in-room safe, blackout curtains

Suite, 1 Bedroom, Oceanfront (Master)

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
  • Ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds, Beachfront (Walk Out)

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 2 Double Beds, Beachfront (Walk Out)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Beachfront (Walk Out)

View from room

Junior Room, 1 King Bed, Beachfront (Walk Out)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Premium Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
  • Ocean view
  • 127 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Room, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, Multiple Beds (Family)

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, Multiple Beds (Family)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Trundle Bed

View all photos for Junior Room, 2 Double Beds, Ocean View

View from room

Junior Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Oceanfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed, Oceanfront

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds, Oceanfront

View from room

Junior Room, 2 Double Beds, Oceanfront

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

View from room

Standard Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 1 King Bed, Beachfront (Infinity Swim Up)

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed, Beachfront (Infinity Swim Up)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Blackout curtains
Sofa bed - double
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room, 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Wyndham Alltra Cancun All Inclusive Resort. Within a 5-minute stroll you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall within a 20-minute walk. Highlights at this beachfront property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hydrotherapy and reflexology along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free water park and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a free manager's reception. There's also free valet parking, along with the convenience of car rentals on site. .Attractions within a 30-minute walk of this Zona Hotelera property include Forum Beach and Cancun Convention Center.

What's nearby

  • Chac Mool Beach - 15 min walk - 1.3 km
  • La Isla Shopping Mall - 18 min walk - 1.5 km
  • Forum Beach - 2 min drive - 1.7 km
  • Cancun Convention Center - 2 min drive - 1.9 km
  • Gaviota Azul Beach - 3 min drive - 2.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Snack Grand Park - ‬6 min walk
  • ‪El Mirador - ‬7 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • ‪Café Solé - ‬6 min walk

About this property

Wyndham Alltra Cancun All Inclusive Resort

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Wyndham Alltra Cancun All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Wyndham Alltra Cancun All Inclusive Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Wyndham Alltra Cancun All Inclusive Resort offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies or patios. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Exterior

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  • All-inclusive
  • Spa
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4.3 out of 5, Excellent, 2,623 reviews
The price is AU$747
includes taxes & fees
29 Apr - 30 Apr
Hilton Cancun Mar Caribe All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Frequently asked questions

What is the cancellation policy at Wyndham Alltra Cancun All Inclusive Resort?

Wyndham Alltra Cancun All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Alltra Cancun All Inclusive Resort?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Cancun All Inclusive Resort on 4 May 2025 start from AU$568.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Alltra Cancun All Inclusive Resort?

Yep, Wyndham Alltra Cancun All Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Wyndham Alltra Cancun All Inclusive Resort?

Yep, Wyndham Alltra Cancun All Inclusive Resort is a short 15-minute walk from Chac Mool Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Wyndham Alltra Cancun All Inclusive Resort?

Yep, there is an onsite spa at Wyndham Alltra Cancun All Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Wyndham Alltra Cancun All Inclusive Resort have a pool?

Yep, and guests love it! Wyndham Alltra Cancun All Inclusive Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Wyndham Alltra Cancun All Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Wyndham Alltra Cancun All Inclusive Resort?

Wyndham Alltra Cancun All Inclusive Resort features 2 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with premium bedding, free minibar items and room service.

What makes Wyndham Alltra Cancun All Inclusive Resort a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Wyndham Alltra Cancun All Inclusive Resort.

Is Wyndham Alltra Cancun All Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Wyndham Alltra Cancun All Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Wyndham Alltra Cancun All Inclusive Resort?

No, Wyndham Alltra Cancun All Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Alltra Cancun All Inclusive Resort?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Wyndham Alltra Cancun All Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Alltra Cancun All Inclusive Resort?

No, pets are not allowed.

Wyndham Alltra Cancun All Inclusive Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3579 out of 5796 reviews
Rating 8 - Good. 1330 out of 5796 reviews
Rating 6 - Okay. 504 out of 5796 reviews
Rating 4 - Poor. 183 out of 5796 reviews
Rating 2 - Terrible. 200 out of 5796 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe A Espinoza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. The activity staff at the pool are amazing.
Stayed 6 nights in Dec 2024

4/10 Poor

Emmanuel

Liked: Staff & service
Disliked: Property conditions & facilities
Was really excited as I do not stay at all inclusives very often and the and pictures looked really neat. But they clearly hired a very good photographer as the place was a bit disappointing. Facilities were outdated and we were unable to get tables at both of the “better” looking restaurants on our only night there. We were unaware that reservations needed to be made ahead of time and this was not conveyed to us. Overall not really worth what we paid for, which wasn’t cheap.
Stayed 1 night in Jan 2025

10/10 Excellent

Nader, Knoxville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Excellent place for families.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yoshiko

Great staff service!
Stayed 3 nights in Jan 2025

10/10 Excellent

Cheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time. The staff was friendly and knowledgeable. So many smiles. The property is right on the beach. We are definitely coming back next year!
Stayed 5 nights in Jan 2025

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with the family of 2 teenage daughters. The staff are extremely friendly and the dining options were amazing. Its walkable to shopping places and has In House entertainment. The beaches are well maintained with a lot of beach activities, volleyball, snorkeling, paragliding. We booked our travel thru the hotel for airport transfer and would highly recommend.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The activity staff were a lot of fun.
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel, Bell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

CHAITANYA

Disliked: Cleanliness, staff & service, property conditions & facilities
Hi, we had a very unpleasant stay at Alltra Cancun. On the first day there was a water leakage from the the sink in hall. My wife almost slipped in the night while using restroom. I reached out to the manager and they fixed the leakage next day. I requests for a refund that night , the manager said he did submit a request for refund and Expedia will reach out to me on the refund for that day. The food was not good. Looks like leftover food and very long waiting times
Stayed 4 nights in Jan 2025

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed the Wyndham Alltra! Great food, drinks, excellent staff. Super clean and beautiful! A great value, for sure! Highly recommend this resort! Great for all ages!
Stayed 3 nights in Jan 2025

10/10 Excellent

Britany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriends and I absolutely loved staying here! 10/10 recommend. Friendly staff, amazing food, and delicious drinks. Pool and beach access as well! Very clean and overall a wonderful experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, they were very quick, and took great care of us.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If service is your thing then this is the resort for you. It may have been the best service we've had while in Mexico. Every single staff member was attentive, friendly and helpful. We felt genuenly welcomed at this resort. Rooms were clean, a wide selection of food, great bar staff. Beautiful beach. All said I would give a 4.5 out of 5.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ava

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Wyndham Ultra, the hotel was beautiful with amazing staff. Our waiter "Salomon" at Sunset grill gave us the best dining experience of our lives! We also loved Casa de Rosa. The beach restrooms can be a little cleaner. We were also not very impressed with the Ventanas buffet.
Stayed 2 nights in Jan 2025

10/10 Excellent

Hadar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Cancun overall!!
This was a great stay. This was the best food I had at an all-inclusive resort. Lots of times at all-inclusive, the food is bland and sub-par but all the restaurants were delicious. Even the buffet was impressive. The volleyball and water aerobics during the day were fun. The drinks in the bars were overly sweet and would like to see them use real fruits rather than sugar juices. A negative was the lack of entertainment. In the evening they had 1 show from 8-9 and we always missed it due to still dinning for dinner. I wish that was later or they had more shows. In the bar area, they had a singer nightly however they weren't very good. I suggest having Karaoke or an actual band. I also wish they had a hot tub in the main pool area. They had a hidden hot tub but you had to reserve it ahead of time which is weird.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best resource that this Hotel have, everyone is kind and friendly. Drinks are good and excellent variety, food is good but simple. The hotel should have more amenities.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristen Marie Garduque

Liked: Cleanliness, staff & service, property conditions & facilities
We Loveeeeeee this resort. This is why we keep coming. Service is Amazing Daniel, Karina, Fernandito,Maclovio, Ramiro, Ricardo and Luis at the main bar in the lobby are Amazing! And our favorite server Giovanni at Azul oh and can't forget Pascual at the Italian Restaurant. All of this great workers always make us feel so welcome and that's why we choose only this resort when we travel to Cancun :)

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

JUN

Stayed 3 nights in Dec 2024

2/10 Terrible

ligia carolina

Stayed 6 nights in Sep 2024

10/10 Excellent

Harmeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.Service was perfect.We will come again 👍
Stayed 4 nights in Jan 2025

8/10 Good

Lilit

Stayed 6 nights in Jan 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great but needs maintenance
Our holiday was amazing. The staff always went above and beyond, were super friendly and helpful. I can't say enough good things about them. Really. The food was great and the restaurants always did their best to help us with a picky 3-year old. As good as all the restaurants were, the Mexican one was the best followed by the Italian. The Asian one could be better, it wasn't bad by any means, just not as good as the others. My only complaint about our stay was the condition of the facility. It is clear to me that there are many years of deferred maintenance that needs to be done. Like many hotels, they have spent their money on the lobby (which is very nice) and not the rooms or the other facilities. In defense it does appear that at least they are painting it. But the following things weren't great: 1. Children's area the water slide has been out of use probably for years. It was closed 3 years ago when we were last there and it still was. 2. Pools need to be re-grouted as there are spots that are discolored or it is missing 3. Room balcony plant boxes are full of dead plants and it appears they have been for a long time - just remove them if it is too much work to maintain them (and I imagine it is) 4. Room balcony has pealing plastic film on the glass wall. It really ruins the view when sitting down 5. General maintenance of the room, while it was done it simply wasn't done that well. For the price we paid, the facility should be as good as the staff and food.
Stayed 10 nights in Dec 2024

6/10 Okay

ALEXANDER NASSEH

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025