See all properties
Save

Wyndham Grand Cancun All Inclusive Resort & Villas

4.0 star property
Luxury property on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Grand Cancun All Inclusive Resort & Villas

3 outdoor pools, open 11:00 AM to 7:00 PM, pool cabanas (surcharge)
Beach/ocean view
Exterior
Free minibar, in-room safe, blackout curtains, soundproofing
2 bars/lounges, 2 beach bars, swim-up bar, poolside bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Breakfast included
The price is AU$670
includes taxes & fees
11 Jan - 12 Jan 2025

Explore the area

Map
Blvd. Kukulkan, L-48 KM. 16.5 M.53, Cancun, QROO, 77500
  • Maya Museum of Cancun
    2 min walk
  • La Vista
    1 min walk
  • Cancun Bus Station ADO
    20 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    16 min drive

Room options

View all photos for Superior Ocean View, 1 King bed or 2 Double Beds, Non-Smoking

Free minibar, in-room safe, blackout curtains, soundproofing

Superior Ocean View, 1 King bed or 2 Double Beds, Non-Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lagoon View Room 2 Double Beds - Non-smoking

Deluxe Lagoon View Room 2 Double Beds - Non-smoking

Deluxe Lagoon View Room 2 Double Beds - Non-smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 45 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Ocean View Room, 2 Double Beds - Non-Smoking

Premier Ocean View Room, 2 Double Beds - Non-Smoking

Premier Ocean View Room, 2 Double Beds - Non-Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 46.3 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa

Free minibar, in-room safe, blackout curtains, soundproofing

Villa

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Free minibar items
  • 218.2 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Lagoon View, 1 King bed or 2 Double Beds, Non-Smoking

Superior Lagoon View, 1 King bed or 2 Double Beds, Non-Smoking

Superior Lagoon View, 1 King bed or 2 Double Beds, Non-Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 45 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 3 Bedroom, 2 King Beds, 2 Double Beds, Non-Smoking

Free minibar, in-room safe, blackout curtains, soundproofing

Family Suite, 3 Bedroom, 2 King Beds, 2 Double Beds, Non-Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Free minibar items
  • 217 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Similar properties

Aerial view

Wyndham Alltra Cancun All Inclusive Resort

Pool
All-inclusive
Spa
Kids pool
4.4 out of 5, Excellent, (5742)
The price is AU$958
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Wyndham Alltra Cancun All Inclusive Resort

About the area

Cancun

A luxury stay in Cancun awaits you at Wyndham Grand Cancun All Inclusive Resort & Villas. Within a 30-minute stroll, you'll find Aquaworld and El Rey Ruins. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, La Vista, is open for dinner. With 2 beach bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a hot tub and a steam room. Each morning free buffet breakfast is offered between 6:30 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 4-property class Zona Hotelera property include Iberostar Cancun Golf Course and within 30 minutes you'll find Delfines Beach.

What's nearby

  • Maya Museum of Cancun - 2 min walk
  • Iberostar Cancun Golf Course - 6 min walk
  • Aquaworld - 14 min walk
  • El Rey Ruins - 2 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬2 min walk
  • ‪Coyote Loco - ‬12 min walk
  • ‪Tun-kul - ‬2 min walk
  • ‪Market Place - ‬8 min walk
  • ‪MakiTaco - ‬8 min walk

About this property

Wyndham Grand Cancun All Inclusive Resort & Villas

Luxury property on the beach, with 3 outdoor pools
Wyndham Grand Cancun All Inclusive Resort & Villas is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and sunloungers for a relaxing day at the beach. At Wyndham Grand Cancun All Inclusive Resort & Villas, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking and valet parking are available.

This 4-star Cancun property is smoke free.

  • 1 building
  • 348 guestrooms or units
  • 16 levels
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • Built in 1988
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Wyndham Grand Cancun All Inclusive Resort & Villas offers 348 accommodations with free minibar items and a safe. 50-inch Smart televisions come with premium cable channels, first-run films and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 2 beach bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Da vinci
  • La Vista
  • Pina Colada Restaurant
  • Sushi Bar
  • Viva Mexico Tacos

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bingo
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • First-run films
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 27 August 2024 to 1 December 2024 (completion date subject to change). The following areas are affected:
  • Hallway

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Grand Cancun All Inclusive Resort & Villas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.77 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Wyndham Grand Cancun All Inclusive Resort Villas
Wyndham Grand Cancun All Inclusive Resort & Villas Cancun

Frequently asked questions

What is the cancellation policy at Wyndham Grand Cancun All Inclusive Resort & Villas?

Wyndham Grand Cancun All Inclusive Resort & Villas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Grand Cancun All Inclusive Resort & Villas?

As of 19 Dec 2024, prices found for a 1-night stay for 2 adults at Wyndham Grand Cancun All Inclusive Resort & Villas on 11 Jan 2025 start from AU$664.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Grand Cancun All Inclusive Resort & Villas?

Yep, Wyndham Grand Cancun All Inclusive Resort & Villas has a free self car park and free valet parking.

Are there any beaches close to Wyndham Grand Cancun All Inclusive Resort & Villas?

The closest beach to Wyndham Grand Cancun All Inclusive Resort & Villas is Delfines Beach (1.5 km).

Is there a spa on site at Wyndham Grand Cancun All Inclusive Resort & Villas?

Yep, there is an onsite spa at Wyndham Grand Cancun All Inclusive Resort & Villas. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Wyndham Grand Cancun All Inclusive Resort & Villas have a pool?

Yep, and guests love it! Wyndham Grand Cancun All Inclusive Resort & Villas has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 11:00 AM to 7:00 PM.

What luxury perks are available at Wyndham Grand Cancun All Inclusive Resort & Villas?

Wyndham Grand Cancun All Inclusive Resort & Villas features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Wyndham Grand Cancun All Inclusive Resort & Villas a romantic place to stay?

1 hot tub and beachfront dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Wyndham Grand Cancun All Inclusive Resort & Villas.

Is Wyndham Grand Cancun All Inclusive Resort & Villas family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Wyndham Grand Cancun All Inclusive Resort & Villas is a hit with families.

Does Wyndham Grand Cancun All Inclusive Resort & Villas serve breakfast?

You bet, our travelers love the free buffet breakfast here! Offered daily from 6:30 AM to 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Wyndham Grand Cancun All Inclusive Resort & Villas?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Wyndham Grand Cancun All Inclusive Resort & Villas?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at Wyndham Grand Cancun All Inclusive Resort & Villas's 6 restaurants.

What time are check-in & check-out at Wyndham Grand Cancun All Inclusive Resort & Villas?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Grand Cancun All Inclusive Resort & Villas?

No, pets and service animals are not allowed.

Is there a golf course on site at Wyndham Grand Cancun All Inclusive Resort & Villas?

There isn't one on site, but Iberostar Cancun Golf Course is a short 6-minute walk away.

Wyndham Grand Cancun All Inclusive Resort & Villas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1588 out of 3188 reviews" "
Rating 8 - Good. 813 out of 3188 reviews" "
Rating 6 - Okay. 411 out of 3188 reviews" "
Rating 4 - Poor. 196 out of 3188 reviews" "
Rating 2 - Terrible. 180 out of 3188 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rhee Harvey

Travelled with family
Disliked: Cleanliness, amenities
I have been all around the resorts in cancun for many years and so far this is one of the most disappointing resorts Ive stayed at. The resort itself is okay, not a lot of place to sit with shade & if its windy they dont want the umbrellas to be opened. Ive read a few bad reviews on this resort and im not one to believe until i experience it myself. We stayed 3 nights 4 days & everyday for breakfast there wasn’t much meat selection just the nasty turkey sausage & recycled stews from dinner buffet the night before. We had to ask the servers for bacon & they would give small amounts. Youre better off ordering room service and paying the 5 dollars fee. During dinners you cant ask them for more than 1 dish on restaurants which i thought it was all inclusive ive never had this issue with other resorts which i get it people waste food all the time but some of the dishes weren’t edible. The food overall was so bland and the most devastating part was their tacos, it was so horrible i was expecting it to be atleast seasoned. The only thing good about this resort is the mango margarita with chamoy and tajin rim.
Stayed 3 nights in Sep 2024

8/10 Good

Maurena J, Onalaska

Stayed 5 nights in Aug 2024

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it a lot
Stayed 4 nights in Sep 2024

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll start with the positives. It was very clean and the staff was friendly. Overall it was an enjoyable stay and relaxing mixed with entertainment. However the thing I didn’t enjoy was it wasn’t catered so people who like to sleep in. Construction was happening with banging a couple hours in the morning next to our room. And the food options inside the hotel ended in the afternoon forcing you to go out into the heavy humidity to get food if you didn’t come down in time. Also the food and drinks near the pool ended pretty early making us have to wait and dry off to then be able to eat inside. Only place it felt I could get a drink whenever was at the lobby bar. Overall good stay but dining options and schedule could use some fine tuning
Stayed 3 nights in Sep 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants were not open every day
Stayed 4 nights in Sep 2024

8/10 Good

Irma Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the availability of the evening Restaurants, we couldn't actually get any reservations to any of the Restaurants
Stayed 3 nights in Sep 2024

6/10 Okay

Kehmia

Stayed 3 nights in Aug 2024

8/10 Good

Silvia Berenice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really nice, staff was great, food was really good. Ocean view was amazing. The only downside is the many stairs someone with bad knees can have a hard time. There are ramps but still there is a lot of walking to get to the beach or the restaurants closer to the beach. On the front of the hotel if you schedule a tour make sure you give yourself enough time to get to the meeting point again you have to go down the stairs or the ramp.
Stayed 5 nights in Sep 2024

6/10 Okay

Rudal

I been to this property numerous times and over the years the place is in decline
Stayed 3 nights in Sep 2024

10/10 Excellent

Jessica Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was the best we’ve had in a long time. The staff was attentive and sweet, registration was quick & easy as the check out. Food and restaurants were varied & delicious. And the turquoise ocean was unbelievable ! We’ll definitely return.
Stayed 7 nights in Sep 2024

4/10 Poor

Jianna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was clean, staff was very friendly. However construction going on, AC was not cold and the food was subpar. All inclusive drinks for room is not true, no alcohol in room just 2 beers. It is not unlimited, if you need a refill (soda/water/anything) it’s $5 fee each refill within 24 hours. Buffet was a D especially - Salon Maya. Good thing there was room service which was ok. Bars close by pool at 6. Lobby at 12am. I’ve been to Cancun a number of times at all inclusive resorts. Unfortunately, Will not be recommending.
Stayed 5 nights in Sep 2024

10/10 Excellent

Eyra Del Socorro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service like always
Stayed 5 nights in Sep 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiters are amazing!!! The staff is the best! I will stay here again and again and again.
Stayed 5 nights in Sep 2024

6/10 Okay

Lauren AnnMarie

Liked: Cleanliness, property conditions & facilities
I returned to this property based on my stay last year. Last year at check in I was sat in a comfortable lounge area for check in. I was given a lot of helpful information about the resort and the staff took care of check in for me. This year I was sat on the far side of the lobby behind a pillar… offered spa treatments and when I declined they were done with me. I was then left to stand in a long line to check in. At check in I was told I was being offered a free room upgrade… what they didn’t tell me was this room was just outside the elevators, very noisy, and the construction on the property was happening all around the room. Not so much of an upgrade. This year the time was considered off season… which is fine. But they don’t tell you in the app or check in that some restaurants will be closed randomly. Made it hard to plan meals. I was also never able to make a reservation on the app… it always told me all the restaurants were not available even though I attempted early in the morning and throughout the morning. The men in the dark blue shirts at the rec pool are creepy. One of them told me I was going to get murdered while drinking alone at the resort. This was not funny to me as a solo female traveler. I moved to a different pool area and enjoyed the rest of my time spent at the pool. Overall the property is very clean, the food is good. Just needs some minor improvements.
Stayed 7 nights in Sep 2024

2/10 Terrible

Irina

Disliked: Staff & service
Stayed 8 nights in Aug 2024

6/10 Okay

Kseniya

Travelled with group
Liked: Cleanliness, amenities
We enjoyed the facilities in the property. However, we did not like that at the check in we were told that as part of Expedia VIP benefits we get to have a personal breakfast with the hotel representatives where we will be shown all of the facilities of the hotel. In reality it was a time share sales pitch which lasted for 90 mins. We realized it even before the breakfast but the Caracol personnel was so pushy and they would not just let us go. They should not mislead people like that. As an Expedia Gold member we appreciated the room upgrade! That's was really good.
Stayed 5 nights in Sep 2024

8/10 Good

Ritchie randell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to all hotel services. Good food. Friendly staff. No problems booking reservations for dinner. Did not care much for the high pressure time share sales pitch that wasted 2.5 hours of our first morning, but after that it was a great place for a holiday.
Stayed 9 nights in Aug 2024

10/10 Excellent

Minh Ngoc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The restaurant staffers and room service members are extremely helpful but the front desk clerks are not friendly as they should.
Stayed 6 nights in Sep 2024

2/10 Terrible

German Castro

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Annoying sales people, bad food, bad service, no shades on pool or beach. I was looking for a peaceful and relaxing vacations with my family. Avoid at all cost Wyndham Grand if you are looking for the same. They have several annoying sales people in the lobby that harass you every time you pass by. They even call you to your room several times a day and knock constantly on your door to try to trick you into accepting a “free trip or heavily discounted” where they will try to force you into to signing a time share contract with abusive clauses. Do not fall for it. Wyndham Grand Cancun is not full all inclusive. They have several techniques for making you difficult to consume food and beverages. First no food at the pool. The restaurants have limited tables, waitress and service hours. All the waitress have bad attitude and try to avoid you at all cost. Once you finally order, the portions are ridicule and the wait time is huge. You better order three dishes per person the first time. Even with the terrible service the waitress ask for a tip and get mad if its not over 10 usd. They expect you tip them on every meal. Bring a beach umbrella with you. Wyndham expects you to pay them USD 97 per day for any beach umbrella or shade around the pool or on the beach. Avoid Wyndham! On the way back to the airport the taxi driver said that all the people that he pickups from Wyndham has the same complains. He recommended us the Fiesta Americana Condesa or Dreams instead.
Stayed 5 nights in Aug 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were so great and helpful! The view is amazing and all of the food is so good! Nothing bad to say
Stayed 5 nights in Aug 2024

8/10 Good

John, Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
Entertainment was not good at all. I feel bad about saying it, very generic & bad. Food was okay. Did not like being hassled to buy into their vacation program. Spa fees were more than doubled than in US. It seemed they were tracking you down in hallways or pool trying to sell their spa treatments. How about making prices reasonable and people would book and maybe more than once. Therefore staff would be busy doing the treatments than trying to find customers. You go to a resort for rest and relaxation and pampering. But the resort was nice, easy access to airport, staff great and some really went over and beyond. The beach and water was beautiful.
Stayed 6 nights in Aug 2024

8/10 Good

Angela, Anderson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice, clean and our room was comfortable. We were upgraded to ocean view from a lagoon view; however on the lagoon side , you get a beautiful sunset. They were doing construction so there was a lot of pounding & noise during the day if you wanted to be in your room. The spa charges more than double than the US. Did not go even though i had a $70 credit through Expedia, still too expensive. Then was constantly being asked around the pool and hallways if i was interested. I would think a better marketing plan would be, make it affordable and there would be more bookings and staff would be busy doing their job than harassing people for work. People go on vacation to relax & be pampered. I personally would have gone if it was a reasonable price, maybe even twice. The other thing we didn’t care for is being chased down hallways, even trying to get in elevator, to be hassled into booking a breakfast and 90 minute meeting to buy into their resort. I do not like being pressured into anything. How about providing info after a short little presentation & let people to decide what works for them. I'm the type if you pressure or try too hard.. it a hard NO! The nightly entertainment, not sure what to say about that .. the room and the entertainers, seriously dont want to be ugly but it was horrible. Martinis before almost got us through. Again the resort was great, the beach and water was amazing. The staff was great, a couple of them really stood out.
Stayed 6 nights in Aug 2024

8/10 Good

Joseph Francis

Stayed 7 nights in Aug 2024

10/10 Excellent

Hatem S

Travelled with family
Liked: Staff & service, property conditions & facilities
I stayed at this Wyndham location for six days. Cannot say anything bad about this place. Reached there and was greeted warmfully. Customer service no 1. Food was awesome. Lea Vinci was good. La Paloma was also very good the breakfast was awesome the omelette counter and a wide variety of buffet.la vista has the good steak. I would recommend people who want to stay in Cancun.
Stayed 5 nights in Sep 2024

10/10 Excellent

Daolank, Fresno

Stayed 4 nights in Aug 2024