6/10 Okay
Daisy
Travelled with partner
19 Jan 2025
Disliked: Cleanliness, amenities
Most of the employees are excellent However when it was time to restock the room mini fridge the second day we were there the person who delivered told us there was a $5.charge which had to be paid in CASH Found this odd because this was the only one time we were charged for drinks for the room fridge. Besides any charges go to the room itself nothing gets paid in cash (you can not buy anything with cash) Another thing there were huge roaches in our room. We told the front desk and they kind of bushed us off by saying we need to understand this is Cancun and there are roaches in Cancun because of their weather On the good note Our favorite chef Is the chef at Piña during lunch He is the best of the best Other than that food and drinks were ok Not impressive at all We have been at this place other times and they have taken away most of the fun activities like the lobby live band, the daily karaoke, and live music at Piña for dinner as well as many others Seem pretty basic and they still have the people from the “vacation club” trying to talk you into buying this NO THANKS The app where you have to make dinner reservations did not work on any day we were there I had to go make dinner reservations by the front desk with a very rude young man who told me I needed to be there at 9 am sharp to make reservation cause they fill out quickly Well the lines to make these reservations are LONG Who wants to be up early while on vacation to be treated rudely i’m not happy with the service
Daisy
Stayed 9 nights in Jan 2025