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The Cassara Carlsbad, Tapestry Collection by Hilton

3.5 star property
Family-friendly hotel with 2 outdoor pools and 2 hot tubs
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Cassara Carlsbad, Tapestry Collection by Hilton

2 outdoor pools, open 8:00 AM to 9:00 PM, free pool cabanas
2 outdoor pools, open 8:00 AM to 9:00 PM, free pool cabanas
Reception
Point of interest
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
5805 Armada Dr Building B, Carlsbad, CA, 92008
  • SEA LIFE Carlsbad Aquarium
    11 min walk
  • Flower Fields of Carlsbad
    11 min walk
  • LEGOLAND® California
    11 min walk
  • Carlsbad, CA (CLD-McClellan-Palomar)
    5 min drive

Room options

View all photos for Deluxe Suite, Multiple Beds (Coastal View)

Flat-screen TV

Deluxe Suite, Multiple Beds (Coastal View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Suite, 1 King Bed, Balcony (Patio/Balcony)

Flat-screen TV

Premium Suite, 1 King Bed, Balcony (Patio/Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Patio (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Patio (Roll-In Shower)

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Shower/bath combination
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Accessible, Bathtub (Mobility & Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds, Accessible, Bathtub (Mobility & Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Hairdryer
  • 63 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Studio, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Studio, 2 Queen Beds, Accessible, Bathtub

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 36.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Flat-screen TV

Premium Room, 1 King Bed

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Peloton Wellness Room)

Room, 1 King Bed (Peloton Wellness Room) | Sports facility

Room, 1 King Bed (Peloton Wellness Room)

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Corner

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, Multiple Beds, Accessible (Hearing)

Flat-screen TV

Suite, Multiple Beds, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Furnished balcony or patio
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Carlsbad

A family-friendly stay in Carlsbad awaits you at The Cassara Carlsbad, Tapestry Collection by Hilton. Within just a 15-minute stroll, you'll find SEA LIFE Carlsbad Aquarium and Flower Fields of Carlsbad. Highlights at this Mediterranean hotel include 2 outdoor swimming pools, 2 hot tubs and a restaurant. .The restaurant, Karl Strauss Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna, kids' swimming pool and free pool cabanas. Business amenities include 2 meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Carlsbad hotel include LEGOLAND® California and Carlsbad Premium Outlets.

What's nearby

  • SEA LIFE Carlsbad Aquarium - 11 min walk
  • Flower Fields of Carlsbad - 11 min walk
  • LEGOLAND® California - 11 min walk
  • Carlsbad Premium Outlets - 14 min walk
  • Carlsbad State Beach - 10 min drive

Getting around

  • Carlsbad Poinsettia Station - 5 min drive
  • San Diego, CA (SAN-San Diego Intl.) - 39 min drive

Restaurants

  • ‪Miniland USA - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪Windmill Food Hall - ‬15 min walk
  • ‪The Dragon - ‬4 min drive
  • ‪Ruby's Diner - ‬17 min walk

About this property

The Cassara Carlsbad, Tapestry Collection by Hilton

Family-friendly hotel with 2 outdoor pools and 2 hot tubs
As a guest of The Cassara Carlsbad, Tapestry Collection by Hilton, you'll find 2 outdoor swimming pools and 2 hot tubs along with a sauna, a fitness centre, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly The Cassara Carlsbad, Tapestry Collection by Hilton. For a fee, parking is available.

This Mediterranean Carlsbad hotel is smoke free.

  • 119 guestrooms or units
  • 3 levels
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Cassara Carlsbad, Tapestry Collection by Hilton offers 119 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 40 for adults and USD 10 to 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Karl Strauss Restaurant

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (147 centimetre wide door)
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25.00 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 40 for adults and USD 10 to 35 for children
  • Self-parking fee: USD 32.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

THE Cassara Tapestry BY Hilton
The Cassara Carlsbad Tapestry Collection by Hilton
The Cassara Carlsbad, Tapestry Collection by Hilton Hotel
The Cassara Carlsbad, Tapestry Collection by Hilton Carlsbad

Frequently asked questions

What is the cancellation policy at The Cassara Carlsbad, Tapestry Collection by Hilton?

The Cassara Carlsbad, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Cassara Carlsbad, Tapestry Collection by Hilton?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at The Cassara Carlsbad, Tapestry Collection by Hilton on 19 Nov 2024 start from AU$231.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Cassara Carlsbad, Tapestry Collection by Hilton?

Yep, The Cassara Carlsbad, Tapestry Collection by Hilton has a self car park with in/out privileges for USD 32.00 per day.

Are there any beaches close to The Cassara Carlsbad, Tapestry Collection by Hilton?

The closest beach to The Cassara Carlsbad, Tapestry Collection by Hilton is Moonlight State Beach (8.6 km).

Does The Cassara Carlsbad, Tapestry Collection by Hilton have a pool?

The Cassara Carlsbad, Tapestry Collection by Hilton has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at The Cassara Carlsbad, Tapestry Collection by Hilton?

The Cassara Carlsbad, Tapestry Collection by Hilton features 2 outdoor pools, 2 hot tubs and free pool cabanas.

Is The Cassara Carlsbad, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that The Cassara Carlsbad, Tapestry Collection by Hilton is a hit with families.

Does The Cassara Carlsbad, Tapestry Collection by Hilton serve breakfast?

Yeah, full brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Cassara Carlsbad, Tapestry Collection by Hilton?

No, The Cassara Carlsbad, Tapestry Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Cassara Carlsbad, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Cassara Carlsbad, Tapestry Collection by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Is there a golf course on site at The Cassara Carlsbad, Tapestry Collection by Hilton?

There isn't one on site, but The Crossings at Carlsbad is a short 20-minute walk away.

The Cassara Carlsbad, Tapestry Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 858 reviews" "
Rating 8 - Good. 219 out of 858 reviews" "
Rating 6 - Okay. 96 out of 858 reviews" "
Rating 4 - Poor. 46 out of 858 reviews" "
Rating 2 - Terrible. 38 out of 858 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Atitaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2024

6/10 Okay

Amy, Simi Valley

Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful property!
Stayed 4 nights in Aug 2024

6/10 Okay

LeDonne

Disliked: Staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Michele, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable
Stayed 3 nights in Aug 2024

10/10 Excellent

Patrick

Stayed 2 nights in Jul 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Monika C

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the ocean from our room.
Stayed 2 nights in Aug 2024

10/10 Excellent

Beau

Stayed 2 nights in Aug 2024

10/10 Excellent

Beau

Stayed 4 nights in Jul 2024

6/10 Okay

Angie

Business traveller
Liked: Cleanliness, property conditions & facilities
General business trip, expensive hotel for limited amenities
Stayed 1 night in Jul 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and rooms were very clean. Staff were all very nice and helpful. The dining was a bit disappointing because the food took FOREVER to come out. Also would have been nice to have an outdoor dining option so we could enjoy the great view.
Stayed 3 nights in Jul 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was heated and my kids had a blast. Also the staff was very friendly and our room was clean. Can’t ask for more! Also only a 5 ish min drive to Legoland which was our purpose for being there :) highly recommend!
Stayed 1 night in Jul 2024

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Jul 2024

10/10 Excellent

Carmela, Chelan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry convenient to get around the facility. Great that they have a children’s pool/play area. Would have liked more food choices.
Stayed 4 nights in Jul 2024

6/10 Okay

Emily, Bothell

Travelled with family
Liked: Staff & service
Disliked: Amenities
This property was fine. It was walkable to Legoland and had a family pool. However the cement around the family pool was VERY slippery. I lost track of how many times my child slipped. Sometimes they were being careless, but other times they were just walking. Also, my room was on the ground floor and was infested with tiny ants, we brought popcorn back from Legoland, and had to throw it away because within minutes it was crawling with ants. While it was a serviceable hotel, and close to our activities, it was not really worth the price.
Stayed 2 nights in Jul 2024

10/10 Excellent

erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
overall this hotel was very beautiful and very clean but very confusing since they share parking as well as the venue with another hotel property. i will say there were two specific employees, i'm not sure of their names but the two ladies were absolutely no help and honestly unprofessional. After checking in the first lady gave us a room that was already occupied so we had to go and inform the front desk. We then speak to an employee named emily who did confirm there was a guest still checked in to our room. After we get the room situation handled and are on our way to our new room we do hear in the distance the first lady who helped us as well as Emily and another lady who was the manager speaking about our room situation and just speaking rudely about it. As they are getting closer the first lady who checked us in as well as the manager approach my boyfriend and myself and proceed to say we went to the wrong room (even though the employee Emily confirmed there were guest still in our room) and continue to make us feel uncomfortable and as if the mistake was ours. My boyfriend and myself stayed in our room majority of our stay to avoid the two. Regardless the worker emily and the male manager upfront were very nice, helpful, and very understanding
Stayed 3 nights in Jul 2024

8/10 Good

Kassi

Stayed 2 nights in Jul 2024

10/10 Excellent

TOMMIE, Santa Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean and the staff were very helpful. The hotel is beautiful.
Stayed 1 night in Jul 2024

4/10 Poor

Patrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check-in and Room odor issues
In order to access my room reservation room at my 4 pm check-in, , I was required to wait 2 1/2 hours. Stated reason was that house cleaning had not been completed yet. Unfortunately, the room smelled of urine and had to keep windows and slider door open to minimize the odor. Communication with Lady at Front Desk was pleasant. Space of the 2 room corner unit 2238 was needed, so an alternate room selection was not available.
Stayed 2 nights in Jul 2024

8/10 Good

ARMANDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying there; overall, it's a great hotel. The reason I’m giving four stars is the bar pool service. The staff is not friendly at all, and their service is horrible.
Stayed 2 nights in Jul 2024

6/10 Okay

Kelly

Stayed 3 nights in Jul 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. We had a room with a king bed and a separate room with two twins. It was clean and comfortable and the layout worked well for us.
Stayed 1 night in Jul 2024