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Hilton Santa Cruz/Scotts Valley

3.5 star property
Suburban hotel with 24-hour fitness centre and 24-hour business centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Santa Cruz/Scotts Valley

Exterior
Reception
Exterior
Lobby
Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub
  • Laundry
    Laundry
  • Gym
    Gym
  • Parking available
    Parking available
  • Room service
    Room service
The price is AU$173
includes taxes & fees
8 Dec - 9 Dec

Explore the area

Map
6001 La Madrona Drive, Santa Cruz, CA, 95060
  • Pasatiempo Golf Course
    5 min drive
  • Henry Cowell Redwoods State Park
    5 min drive
  • Zip Line
    8 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    37 min drive

Room options

View all photos for Room, 2 Queen Beds (Forest View, High Floor)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds (Forest View, High Floor)

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Forest View, High Floor)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (Forest View, High Floor)

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Flat-screen TV, MP3 dock

Room, 1 King Bed

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Private bathroom
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Flat-screen TV, MP3 dock

Room, 1 King Bed

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom

Highlights

Fireplace
Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Allergy Friendly

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Allergy Friendly

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Premium bedding
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Allergy Friendly

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
Premium bedding
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Accessible (Hearing)

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
Premium bedding
Private bathroom
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Pillow-top bed
Sofa bed
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Four Points by Sheraton Santa Cruz Scotts Valley

Pet-friendly
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (827)
The price is AU$164
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Four Points by Sheraton Santa Cruz Scotts Valley

About the area

Santa Cruz

At Hilton Santa Cruz/Scotts Valley, you'll be 4.3 km (2.7 mi) from Henry Cowell Redwoods State Park and 6.6 km (4.1 mi) from Roaring Camp Railroads. Highlights at this hotel include an outdoor swimming pool, a 24-hour gym and Access to hot tub. .Enjoy the free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and laundry facilities. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3.5-property class Santa Cruz hotel include Pacific Avenue and Santa Cruz Wharf.

What's nearby

  • Henry Cowell Redwoods State Park - 5 min drive - 4.6 km
  • Santa Cruz Wharf - 8 min drive - 9.8 km
  • Santa Cruz Beach Boardwalk - 9 min drive - 10.2 km
  • Roaring Camp Railroads - 9 min drive - 6.6 km
  • Mystery Spot - 11 min drive - 10.7 km

Getting around

  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 37 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Taco Bell - ‬18 min walk
  • ‪Jack in the Box - ‬4 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Hilton Santa Cruz/Scotts Valley

Suburban hotel with 24-hour fitness centre and 24-hour business centre
Hilton Santa Cruz/Scotts Valley offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. WiFi is free in public spaces. Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 7000 square feet (650 square metres) and includes conference space. A terrace, a vending machine, and a garden are also featured at Hilton Santa Cruz/Scotts Valley. For a fee, parking is available.

This 3.5-star Santa Cruz hotel is smoke free.

  • 1 building
  • 178 guestrooms or units
  • 6 levels
  • 7000 sq ft of conference space
  • 650 sq. m of conference space
  • Built in 1999
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Hilton Santa Cruz/Scotts Valley offers 178 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary newspapers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 13 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 16.95 to 25 for adults and USD 14.95 to 20 for children

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 7,000 square feet of conference space

Outdoors

  • Free pool cabanas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Comprehensive recycling policy
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.95 to 25.00 for adults and USD 14.95 to 20.00 for children
  • Self-parking fee: USD 13 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cruz
Hilton Santa Cruz
Hilton Santa Cruz Hotel
Hilton Santa Cruz Hotel Scotts Valley
Hilton Santa Cruz Scotts Valley
Hilton Scotts Valley Santa Cruz
Santa Cruz Hilton Scotts Valley
Santa Cruz Scotts Valley
Santa Cruz Scotts Valley Hilton
Scotts Valley Santa Cruz
Hilton Santa Cruz Scotts Valley Hotel
Hilton Scotts Valley
Hilton Scotts Valley Hotel
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz

Frequently asked questions

What is the cancellation policy at Hilton Santa Cruz/Scotts Valley?

Hilton Santa Cruz/Scotts Valley offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Santa Cruz/Scotts Valley?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Santa Cruz/Scotts Valley on 8 Dec 2024 start from AU$173.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Santa Cruz/Scotts Valley?

Yep, Hilton Santa Cruz/Scotts Valley has a self car park with in/out privileges for USD 13 per night.

Are there any beaches close to Hilton Santa Cruz/Scotts Valley?

The closest beach to Hilton Santa Cruz/Scotts Valley is Capitola Beach (9.7 km).

Does Hilton Santa Cruz/Scotts Valley have a pool?

Yep, and guests love it! Hilton Santa Cruz/Scotts Valley has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hilton Santa Cruz/Scotts Valley?

Hilton Santa Cruz/Scotts Valley features an outdoor pool, free pool cabanas and 1 hot tub. All guestrooms come with pillowtop beds and premium bedding.

What makes Hilton Santa Cruz/Scotts Valley a romantic place to stay?

1 hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Santa Cruz/Scotts Valley.

Does Hilton Santa Cruz/Scotts Valley serve breakfast?

You bet, full breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hilton Santa Cruz/Scotts Valley?

No, Hilton Santa Cruz/Scotts Valley does not offer an airport shuttle service.

What time are check-in & check-out at Hilton Santa Cruz/Scotts Valley?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Hilton Santa Cruz/Scotts Valley Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 563 out of 1085 reviews" "
Rating 8 - Good. 216 out of 1085 reviews" "
Rating 6 - Okay. 157 out of 1085 reviews" "
Rating 4 - Poor. 85 out of 1085 reviews" "
Rating 2 - Terrible. 64 out of 1085 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All in all a very nice night. Just a bit of early morning (pre-dawn) noise from room above.
Stayed 1 night in Aug 2024

6/10 Okay

Pamela

Liked: Cleanliness
Charged for outdoor parking. There was ample parking at the facility and no observable reason for this up charge. Seemed everything was an up charge, no coffee in the room so had to be purchased in the restaurant. Other hotels provide coffee and water.
Stayed 4 nights in Aug 2024

6/10 Okay

Tanya

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to parks and travel
Stayed 1 night in Aug 2024

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing except for the Jacuzzi, which was lukewarm. That’s why you lost one star
Stayed 2 nights in Aug 2024

6/10 Okay

Gilbert

Liked: Staff & service
Room was not cleaned well.
Stayed 5 nights in Aug 2024

6/10 Okay

Mrs Lawrence

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was extremely humid. I left a garment out sig if my suitcase and it felt almost wet to the tough. I work and have lived in Scotts. It is not that humid I think something in the hotel was causing it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service
Overall great location and nice size room. Bed was hard, ac didnt work, window had locks where tou could only open 4inches so the room nevee cooled down at night. The mini fridge in room was messed up. We also didnt know before booking that you have to pay 10.00 a day for parking at the hotel.
Stayed 3 nights in Aug 2024

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Were told we couldnt check in
Stayed 2 nights in Aug 2024

2/10 Terrible

James and Frances

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Fire alarm off 445 am no staff to direct anyone and people struggling to go to parking lot in pjs plus in friendly staff lots of extra charges crappy food and mouly rooms that smelt like dog pee and uncomfortable beds don’t go
Stayed 2 nights in Aug 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service
Everything was good except for the ac not working for the one night we stayed
Stayed 1 night in Aug 2024

2/10 Terrible

Abraham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My heart sank as I reflect on my experience at this property. It pains me to admit that this has been the most disappointing stay of my life. Hilton hotels are renowned for their impeccable rooms and top-notch customer service, but sadly, this was not the case here. The service fell far below my expectations, leaving me feeling disheartened. The fact that Hilton hotel charges for parking left me crestfallen, especially when there were plenty of parking spots available. Regrettably, this will be my final visit to this property. The musty odor in my room was overwhelming, prompting me to check out after a mere five hours in search of alternative accommodation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet, comfy, stinky bathroom
For our anniversary we booked an airbnb that canceled 36 hours before our flight to California. We were lucky to find this place and really enjoyed the personal balcony. The room was comfortable and the hotel was quiet. My only complaint, that i said multiple times daily, was the bathroom smelled of urine. I don't know if the toilet needed a new wax ring or if it was the shower curtain. But I had to keep the bathroom door shut the entire stay.
Stayed 5 nights in Aug 2024

8/10 Good

Charlie, Portola

Liked: Cleanliness, staff & service
Expensive. No free morning lobby coffee. A/C in room made noise but didn’t obey thermostat. Permanent stains in shower. Room deodorizer applied to room was strong smelling. OTOH, quiet room, good bed, food in lobby restaurant was tasty and reasonably priced
Stayed 1 night in Aug 2024

6/10 Okay

Frank

Travelled with family
Liked: Amenities
We were told we could check in 2 hours early. When arrived, after a 3 hour drive, we were told our early check in was given to someone else. We were able to use the pool and wait there for our room to be ready. We paid for parking upon check in and were given a notice on our windshield twice. E checked with the front desk and were told it is an outside source, but for us not to worry about it. We were given the option to have our room cleaned or not, we chose to have it cleaned once. It was only take out dirty towels and empty trash, after calling the front desk we were told you have to request full service to get supplies refilled, bathroom cleaned etc. . We were never given that option and they stated full service was included in our room rate. Our refrigerator freezer was in need of being defrosted and was unusable. One of the couch cushion had a broken zipper and all of the foam was exposed. Very disappointed. Beautiful hotel, just bad customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade bathroom plz
Stays at the sheraton a week before the hilton the sheraton room are way nicer but no pool. If they upgraded the bathroom this place would be amazing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Aug 2024

8/10 Good

HILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, but for the price they should offer complimentary breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Judye

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning person missed two days of our stay. The front desk took forever to answer calls.Breakfast not included. Balcony faced parking lot. A Aside from that, we had a lovely room, nice pool, good surroundings, a d a very pleasant stsy
Stayed 5 nights in Aug 2024