2/10 Terrible
Lily, Langley
Travelled with partner
1 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed like no one runs the resort or cares about the guest experience. There is no service after receiving the room key which was also a strange conversation when the receptionist clarified if I knew my partner as there apparently are frequent hook ups in the establishment.
The pool and hot tub were so dirty! There was a sign that said "Quiet" before entering which is ironic as it was filled with loud screaming children and an adult that claimed being an owner of one of the villas?
Also we felt there was an immense divide between guests and locals. It was not welcoming. We got treated at the restaurant like we were a nuisance. The hostest couldn't bother even saying hello or a single word to us as she brought us to our table. Just put the menus down and walked away.
Even the garden signs outside that lead to the beach say "beach house guests only". That means hotel guests dont have access to the beach on a beach front property?! That was such a shame.
We decided to check out a day early and since there is no food til noon we went to a bakery for breakfast. We forgot to buy water and when we asked the receptionist if we could purchase water she said she didnt know.... what kind of resort doesnt have water for their guests. We even asked if we could buy it despite drinking water being a complimentary feature at any resort or hotel around the world.
I feel scammed honestly. For what we paid we could have had a clean and beautiful long weekend getaway somewhere else.
Lily
Stayed 2 nights in Jun 2024
