Entire apartment

Chevron Renaissance - HR Surfers Paradise

3.5 star property
Apartment with free parking, a short walk to Cavill Avenue
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chevron Renaissance - HR Surfers Paradise

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2392) | View from room
View from room
Apartment, 3 Bedrooms, 2 Bathrooms (Apartment 2382) | View from room
Apartment, 2 Bedrooms, 2 Bathrooms (Apartment 2185) | View from room
Apartment, 2 Bedrooms (Apartment 1092) | Living room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
  • Spa
  • Washer
  • Pool
  • Barbecue grill
  • Parking included

Explore the area

Map
23 Ferny Avenue, Surfers Paradise, QLD, 4217
  • Chevron Renaissance
    1 min walk
  • Cavill Avenue
    3 min walk
  • Infinity Attraction
    4 min walk
  • Surfers Paradise, QLD (SFP)
    6 min walk

Room options

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2392)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 137 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Queen Beds and 2 Single Beds

Deluxe Apartment

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Family Apartment, Multiple Beds, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 4 Single Beds

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2305)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds

Grand Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Bed

Apartment

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 1 Double Bed

Family Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 1293)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Apartment, 2 Bedrooms (Apartment 1092)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2364)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 2 Large Single Beds

Apartment, 3 Bedrooms, 2 Bathrooms, Ocean View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Apartment, 2 Bedrooms, 2 Bathrooms, Courtyard View (Apartment 2196)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Flat-screen TV
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Two-Bedroom Apartment - Apartment 2196

  • Sleeps 6
  • 2 Single Beds and 1 Double Bed

Luxury Suite With Ocean View

  • Sleeps 6
  • 2 Double Beds, 1 Queen Bed and 1 King Bed

Two-Bedroom Apartment - Apartment 1293

  • Sleeps 6
  • 2 Single Beds and 1 Double Bed

Two-Bedroom Apartment - Apartment 2305

  • Sleeps 6
  • 1 Double Bed

Apartment

  • Sleeps 6
  • 1 Queen Bed and 1 Double Bed

Ocean View Suite With Balcony

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Three-Bedroom Apartment - Apartment 1135

  • Sleeps 8
  • 2 Queen Beds, 2 Single Beds and 1 King Bed

Two-Bedroom Apartment - Apartment 1092

  • Sleeps 6
  • 1 Double Bed and 2 Single Beds

Two-Bedroom Apartment - Apartment 2364

  • Sleeps 6
  • 2 Single Beds and 1 Queen Bed

Deluxe Apartment

  • Sleeps 6
  • 2 Single Beds and 1 Queen Bed

Family Apartment, Multiple Beds, Ocean View

  • Sleeps 8
  • 4 Single Beds and 1 King Bed

Three Bedroom Ocean Suite

  • Sleeps 6
  • 1 Queen Bed and 2 Single Beds

Deluxe Room With View

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Deluxe Room With Ocean View

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

Similar properties

About the area

Gold Coast

At Chevron Renaissance - HR Surfers Paradise you'll be within just a 10-minute stroll of popular attractions like Cavill Avenue and Surfers Paradise Beach. .Each apartment is individually decorated and features a flat-screen TV with digital channels, along with a washer/dryer, free WiFi and free wired Internet. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A furnished balcony, a living room and a coffee/tea maker are also available. Housekeeping is not available. .Enjoy the indoor swimming pool, outdoor swimming pool, gym and sauna. The apartment building's restaurant is a nice spot to grab a bite. Added amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking.

What's nearby

  • Chevron Renaissance - 1 min walk - 0.0 km
  • Cavill Avenue - 3 min walk - 0.3 km
  • Slingshot - 5 min walk - 0.5 km
  • Surfers Paradise Beach - 6 min walk - 0.5 km
  • SkyPoint Observation Deck - 11 min walk - 1.0 km

Getting around

  • Cypress Avenue Station - 6 min walk
  • Varsity Lakes Station - 21 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 36 min drive

Restaurants

  • ‪Chevron Renaissance Shopping Centre - ‬3 min walk
  • ‪Betty's Burgers - ‬3 min walk
  • ‪Clock Hotel - ‬3 min walk
  • ‪Waxy's Irish Pub - ‬5 min walk
  • ‪La Jordania Restaurant - ‬5 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Chevron Renaissance - HR Surfers Paradise

Apartment with free parking, a short walk to Cavill Avenue
Chevron Renaissance - HR Surfers Paradise offers its guests a kids' pool, an indoor pool, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. There's an onsite business centre.

WiFi is free in public spaces. A fitness centre, spa services, and barbecue grills are also featured at Chevron Renaissance - HR Surfers Paradise. Free self parking is available.

This 3.5-star Gold Coast apartment is smoke free.

  • 17 guestrooms or units
  • Business facilities
  • Self-service laundry
  • Tour and ticket information
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Chevron Renaissance - HR Surfers Paradise offers 17 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.

Guests can surf the web using complimentary wired and wireless Internet access. 38-inch flat-screen televisions come with digital channels.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English

Property amenities

Beach

  • White sand beach nearby

Pool/Spa

  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • Children's pool

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • A coffee shop/cafe
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 38-inch flat-screen TV with digital channels

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Picnic area

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • No housekeeping service
  • Tour and ticket assistance
  • Vending machine

Things to do

  • Arcade/game room
  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 17 units
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Shop 2, 3142 Surfers Paradise Blvd., Surfers Paradise, QLD, 4217]

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. The property is professionally cleaned.

Property is also known as

GCHR Chevron Renaissance Apartment Surfers Paradise
GCHR Chevron Renaissance Apartment
GCHR Chevron Renaissance Surfers Paradise
Apartment Chevron Renaissance – GCHR
Chevron Renaissance GCHR Apartment Surfers Paradise
Chevron Renaissance GCHR Apartment
Chevron Renaissance GCHR Surfers Paradise
Apartment Chevron Renaissance – GCHR Surfers Paradise
Surfers Paradise Chevron Renaissance – GCHR Apartment
Chevron Renaissance – GCHR Surfers Paradise
GCHR Chevron Renaissance
Chevron Renaissance – Gchr
Chevron Renaissance GCHR Apartment Surfers Paradise
Chevron Renaissance GCHR Apartment
Chevron Renaissance GCHR Surfers Paradise
Chevron Renaissance GCHR
Apartment Chevron Renaissance – GCHR Surfers Paradise
Surfers Paradise Chevron Renaissance – GCHR Apartment
Apartment Chevron Renaissance – GCHR
Chevron Renaissance – GCHR Surfers Paradise
GCHR Chevron Renaissance
Chevron Renaissance Gchr
Surfers Paradise Chevron Renaissance – GCHR Apartment
Chevron Renaissance GCHR Apartment Surfers Paradise
Chevron Renaissance GCHR Apartment
Chevron Renaissance GCHR Surfers Paradise
Apartment Chevron Renaissance – GCHR Surfers Paradise
Apartment Chevron Renaissance – GCHR
Chevron Renaissance – GCHR Surfers Paradise
Chevron Renaissance GCHR
GCHR Chevron Renaissance
Chevron Renaissance Gchr
Chevron Renaissance – GCHR
Chevron Renaissance HR Surfers Paradise
Chevron Renaissance - HR Surfers Paradise Apartment

Frequently asked questions

Is parking available at Chevron Renaissance - HR Surfers Paradise?

Yep, Chevron Renaissance - HR Surfers Paradise has a free self car park.

How much does it cost to stay at Chevron Renaissance - HR Surfers Paradise?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Chevron Renaissance - HR Surfers Paradise on 21 Dec 2024 start from AU$1,309.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Chevron Renaissance - HR Surfers Paradise?

Yep, Chevron Renaissance - HR Surfers Paradise is a short 6-minute walk from Surfers Paradise Beach.

Is there a spa on site at Chevron Renaissance - HR Surfers Paradise?

There's no onsite spa, but this property does offer spa services.

Does Chevron Renaissance - HR Surfers Paradise have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool.

What luxury perks are available at Chevron Renaissance - HR Surfers Paradise?

Chevron Renaissance - HR Surfers Paradise features an outdoor pool, an indoor pool and a sauna.

Is there a free airport shuttle available at Chevron Renaissance - HR Surfers Paradise?

No, Chevron Renaissance - HR Surfers Paradise does not offer an airport shuttle service.

Is there a bar or restaurant at Chevron Renaissance - HR Surfers Paradise?

Yep, you can grab a meal at Chevron Renaissance - HR Surfers Paradise's onsite restaurant.

What time are check-in & check-out at Chevron Renaissance - HR Surfers Paradise?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Chevron Renaissance - HR Surfers Paradise?

No, only service animals are allowed.

Chevron Renaissance - HR Surfers Paradise Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 182 reviews" "
Rating 8 - Good. 64 out of 182 reviews" "
Rating 6 - Okay. 23 out of 182 reviews" "
Rating 4 - Poor. 12 out of 182 reviews" "
Rating 2 - Terrible. 1 out of 182 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Miranda

Stayed 4 nights in Oct 2024

10/10 Excellent

Craig

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great location, family friendly pool.
Stayed 4 nights in Oct 2024

6/10 Okay

Raewyn

Disliked: Cleanliness
Furnishings were good. Views were stunning. Oven tray unusable, 1 pot had no lid, 1 pot dented so could not use lid. frying pan inadequate for family cooking. Cooking utensils, cutlery and crockery were fine. Not happy, found cockroaches!! 😠
Stayed 8 nights in Sep 2024

8/10 Good

Carolyn Jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really good location, walking distance to most things. Apartment was spacious and clean and tidy. Only downside is the bed was horrible, definitely and old mattress and very sore back every morning.
Stayed 6 nights in Sep 2024

8/10 Good

James

Stayed 4 nights in Aug 2024

8/10 Good

Natasha

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really great apartment and location, but BYO laundry detergent and dishwashing liquid/tablets. Has gorgeous veiws and close to everything. Also the air conditioning in the main living space did not cool down but it was a very hot weekend. But overall was a great stay
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed on the 33rd floor and the view from our hotel room was breathtaking. We stayed in a 2 bedroom apartment and the rooms were huge, comfy beds and best location to everything that you need. Loved the pool and gym. Highly recommended.
Stayed 3 nights in Jul 2024

8/10 Good

SHINTARO

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 16 nights in Aug 2024

10/10 Excellent

Lynda

Liked: Cleanliness, room comfort
Love the Chevron Renaissance Towers, great location and great views
Stayed 4 nights in Aug 2024

10/10 Excellent

Nawell

Travelled with family
Liked: Room comfort
Luv everything about the chevron renaissance
Stayed 3 nights in Aug 2024

8/10 Good

Jason

Stayed 7 nights in Jul 2024

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great central location. Wonderful views from our 3 bed appartment on level 22. Great pools/spa and perfect for the family.
Stayed 5 nights in Jul 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location with all the amenities and a pool for the kids
Stayed 4 nights in Jul 2024

8/10 Good

Sharon Lynette

Travelled with family
Liked: Amenities, property conditions & facilities
Property is close to everything, so convenient having a shopping centre downstairs and around the corner from Cavill Ave and many attractions. Room could do with an upgrade
Stayed 6 nights in Jun 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay especially for families. Indoor pool & spa, outdoor pools. Kids playground. Close to shops, restaurant's, transport & entertainment for the children. The only negativity I have is our air conditioning in our unit did not work & the water took ages to drain bath & sink. Also NO EXTRA blankets which was needed as weather was cold in morning & @ nite. Thank you
Stayed 5 nights in Jun 2024

8/10 Good

Siong Tuan

Travelled with group
Liked: Cleanliness, amenities
Great location. Rooms were relatively clean. But the furniture was a little old and slightly damaged
Stayed 4 nights in May 2024

4/10 Poor

Helen

Travelled with family
Disliked: Room comfort
The room we were in was very outdated. The dining chairs were falling to pieces ,the toilet was broken the shower didn’t work properly the beds were rock hard. The bathroom basin had a crack from one side to the other. It needs a lot of renovation & new furniture. Not sure if I would stay here again , when I booked through hotels.com I didn’t expect that this property was through a 3rd party with no reception at the property. If that had been advertised I wouldn’t have stayed here , as we had to walk a long way with a tired 3 year old to find the keys which are just in a lockbox a couple of streets away. This was the worst apartment I have ever stayed in.
Stayed 4 nights in May 2024

6/10 Okay

Ghassan

Disliked: Property conditions & facilities
Near all amenities
Stayed 4 nights in May 2024

10/10 Excellent

Malama

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024

10/10 Excellent

Czarevna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From the moment I stepped into this apartment, I was greeted by a sense of comfort and style. The kitchen boasts modern appliances and ample storage, perfect for whipping up culinary creations. The living area is inviting, with large windows with natural light, creating a cozy atmosphere for relaxation . The bedroom is a sanctuary, with a plush bed and soft linens ensuring a restful night's sleep.
Stayed 3 nights in Apr 2024

6/10 Okay

Bronwyn Louise

Travelled with family
Liked: Cleanliness
Location Location Location and views from level 36….amazing. The unit is managed by HRSP and the info provided on how to enter the building is poorly done, outdated an irrelevant unless you needed to park a car. The unit was poorly kept, outdated furniture, main bedroom curtains are to small so I needed to clip them together to closed them. Toilet seat was broken and unusable. Carpet was newish, beds were comfy. The provision of 1 toilet roll per toilet, 1 dishwasher tablet, 2 garbage bags and 1 sachet of washing up liquid for a 4 night stay is inadequate. The indoor pool was closed during our stay and the outdoor pool was cold and the spa full of kids. The unit is located above Coles and easy walking distance to Cavill Ave and the Tram.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alana

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful view of the ocean, spacious and comfortable apartment. We enjoyed our time there and a terrific pool and facilities. However, there was a broken sharp soap holder in the shower, dodgy tap that wasn’t loose and an impossible to close sliding door (all in the ensuite bathroom) were a few of the small things that really need fixing in the apartment.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved thee location especially the views
Stayed 5 nights in Mar 2024

2/10 Terrible

Jenny

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stay i this property is a headache. The check in was a nightmare, theres nonone to talk in the office (regardless of the day or hour) keys must be collected from a security box in another location but I never received the code to open the safety box the phone provided doesn’t work and the didn't get any reply by email either. After 1 hour with wotif costumer service neither them or I could contact anyone in charge of the property, my little one was asleep in the car and I was asked to move multiple times from the "loading zone" stipulated by the as parking spot for key collection, the only way I could get my keys was because someone else was collecting theirs and opened the security box and I beg them to let me grab my set, I show them almost crying how long I was trying to contact the property regarding my problem and finally they let me get my keys, the return was a nightmare too and again I only was able to drop off the keys in the security box because someone else was opening the safe. The apartment was dirty when we arrived, the beds broken with pieces hanging off the base support and the springs sticking out of the mattresses, the showers and toilet seats in very bad condition too, thick dust and stains in various surfaces and again no one to talk to apart from the wotif customer service but they can't do anything because. The parking is so small that we couldn't get out of the car through the doors we had to use the booth for it.
Stayed 3 nights in Feb 2024