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Turtle Beach Resort

4.0 star property
Family-friendly Gold Coast hotel in Mermaid Beach with 4 outdoor swimming pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Turtle Beach Resort

Property amenity
Water park
2 Bedroom Superior Apartment | Private kitchen
2 Bedroom Family Suite | Terrace/patio
1 Bedroom Apartment | Living area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Gym
  • Hot tub
  • Breakfast available
  • Laundry
The price is AU$392
includes taxes & fees
12 Jan - 13 Jan

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Nobby Beach
    ‪11 min walk‬
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • Kurrawa Beach
    ‪3 min drive‬
  • Surfers Paradise, QLD (SFP)
    ‪14 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area

2 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area

1 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area

2 Bedroom Family Suite

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area

3 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area

1 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

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4.0 out of 5, Very good, (1006)
The price is AU$409
for 1 room
includes taxes & fees
25 Jan - 26 Jan
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About the area

Gold Coast

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. Highlights at this hotel include 4 outdoor swimming pools, 4 hot tubs and a nearby private beach. .The café, Fresh and Tasty, serves local cuisine and is open for lunch. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free water park, gym, kids' club and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Mermaid Beach hotel include Kurrawa Beach and The Star Gold Coast.

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive
  • Kurrawa Beach - 3 min drive
  • The Star Gold Coast - 3 min drive
  • The Oasis - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Mandarin Court - ‬2 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk

About this property

Turtle Beach Resort

Family-friendly Gold Coast hotel in Mermaid Beach with 4 outdoor swimming pools
A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Turtle Beach Resort offers 141 accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck Resturant and Bar
  • Fresh and Tasty

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

What is the cancellation policy at Turtle Beach Resort?

Turtle Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Turtle Beach Resort?

As of 11 Jan 2025, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 12 Jan 2025 start from AU$392.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Turtle Beach Resort?

Yep, Turtle Beach Resort has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Turtle Beach Resort?

Yep, Turtle Beach Resort is a short 11-minute walk from Nobby Beach. Fun beach activities include surfing, snorkelling and body boarding. You can also find motor boats and boat tours.

Does Turtle Beach Resort have a pool?

Yep, and guests love it! Turtle Beach Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Turtle Beach Resort have a waterslide?

Yep, this property has a waterslide!

What makes Turtle Beach Resort a romantic place to stay?

Garden-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Turtle Beach Resort.

Is Turtle Beach Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Turtle Beach Resort is a hit with families.

Does Turtle Beach Resort serve breakfast?

You bet, cooked-to-order breakfast is offered at Turtle Beach Resort.

Is there a free airport shuttle available at Turtle Beach Resort?

No, but there's an airport shuttle that runs from 5:30 AM - 9:00 PM on request for a fee.

Is there a bar or restaurant at Turtle Beach Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Turtle Beach Resort?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Turtle Beach Resort?

No, only service animals are allowed.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1001 reviews" "
Rating 8 - Good. 371 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Hani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Joanne

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We feel our room needed major renovations to upgrade the room also the deck restaurant had limited menu. The grounds were kept nice and neat but a lift would have been great so we didn’t have to cart up all our luggage up the flights of stairs.
Stayed 6 nights in Dec 2024

8/10 Good

Matthew

Travelled with family and small children
Liked: Staff & service
Great family fun and relaxed vibe to the resort. Second time staying there. Especially after staying at other resorts before this place Turtle beach definitely needs an upgrade with its rooms. They are a bit run down, our toilet stopped working on multiple occasions, not the end of the world and it was fixed promptly but same problem again the next day. Gave up on trying to make the Dishwasher work again used the sink anyway , a few main channels on the tv didn’t work but worked in the bed room so not the end of the world either and it was great having a full kitchen however it was tough work cooking on the stove and pans with how long they took to heat up and cook anything half decent this was probably a main issue. Pool toilets also..there are only 1 in some pool areas and not the nicest, dont really see any kids using them anyway when swimming for hours, not sure any showers around even the gym has no shower or toilet facilities. The games room is a complete waist of time. Kids club looks great. The pools themselves are great fun and the water slides are awesome fun for 6-12 year olds. Cafe has great options and the pizza is high class. Drinks pretty pricey but there are plenty of options for food and drinks across the rd. Great place and location I just think after visiting multiple times and for the price they charge it’s due for some upgrades in room standards and around the resort toilets ect
Stayed 5 nights in Dec 2024

6/10 Okay

lloyd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So as soon as you get there you need $200 as a deposit, I thought 2.5k already paid was sufficient but no...you'll need to by your own everything also (toilet paper, salt&pepper, dishwasher liquid etcetera) as nothing is supplied and if you're really unlucky you'll have a family staying above you that has running race's at 6am every morning so no sleeping on on your holidays. Was great for the kid's but not for us adults
Stayed 6 nights in Dec 2024

6/10 Okay

Gavin

Disliked: Property conditions & facilities
The bedroom fan was so noisy that it could not be on trying to sleep and no airconditioning in the room
Stayed 5 nights in Nov 2024

8/10 Good

Zaina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful relaxed environment , lovely staff and great facilities for kids, amazing food too
Stayed 4 nights in Nov 2024

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would totally recommend coming here for your holiday. It has everything you need. The 2 bedroom apartment we stayed in was big and it had a massive kitchen with a washing machine and dryer. There was kids pool play area which was great. Plus there was another 4 pools to choose from. Food was amazing and everything was clean and tidy.
Stayed 2 nights in Nov 2024

8/10 Good

Bryanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here The apartment was fantastic, comfortable and spacious. The stairs were difficult daily! Very secure underground parking and hotel. Food was ok. Daughter enjoyed the kids club.

10/10 Excellent

Liz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for a family holiday! We stayed in a ground-level apartment near the splash park and it was a great option for our family. The apartment wasn't 5-star fancy but it was pretty great for a family with 2 young kids. Only minor complaint was that the kitchen could have had a couple more convenient items like scissors and some baking trays. Otherwise the facilities had everything we needed and the staff were helpful and friendly. The resort is conveniently located near a supermarket and has several good dining options within a short walk. Also a short walk to the beach made it a perfect option for us. The kids thought they were in paradise with the pools and splash park. Adults loved the conveniently located Deck restaurant.
Stayed 4 nights in Sep 2024

8/10 Good

Emma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for families. Our 3br appointment was slightly out dated and needs a freshen up but otherwise was functional. We had some issues which were resolved by maintenance & house keeping within the same day! The staff were lovely and location was great. We will definitely be back.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Colin, Auckland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good location and pool setup. Staff could do with some service training.
Stayed 9 nights in Oct 2024

10/10 Excellent

Chamalika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. Friendly staff, clean place, restaurant on site. Had an amazing holiday.
Stayed 3 nights in Oct 2024

10/10 Excellent

Xuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved staying here
Stayed 3 nights in Oct 2024

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my girls last minute on the school holidays to the facilities as it was a kids paradise, and it didn't disappoint. We were allowed access on the first day prior to check in for the girls to play and swim etc. The resort has a bar/coffee/food facilities right next to the main pool and splash zone, as well as various other pool areas playground and around the resort putt putt course. The rooms were very comfortable, clean and tidy and well maintained. We couldn't fault the stay apart from the road works happening out the front which wasn't the fault of the resort at all, it just made it more difficult to navigate walking anywhere with small children. We loved our stay and will be back again!
Stayed 2 nights in Sep 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
4 star stay
Facilities at the park itself were excellent. Parking was an issue as we were not on vacation we were staying due to our home not being liveable, explained circumstances to staff who unfortunately not very accomodating for us to be able to have both our vehicles on site.
Stayed 2 nights in Sep 2024

4/10 Poor

kirsty

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were not very friendly, there are so many extra charges, like $5 per pool towel hire! $10 per day pram hire. $12 mini golf hire per day. The room was very ran down and dirty! Not enough resources provided in room for 7 days eg two bin liners, washing powder and dish soap!
Stayed 7 nights in Sep 2024

10/10 Excellent

Tegan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Taneesha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed at Turtle Beach Resort from the 3rd September - 12th September. The rooms were very outdated and not clean, lots of bugs and cockroaches. Staff were friendly at the actual resort but the booking management team are terrible - absolute mess around and charged us for leaving towels in the bathroom (the towels the hotel provided) and for overfilling the bin. It’s a bit of a pain to get into surfers paradise as you need to get the bus then the tram - they are extending the tram line and say it will be done by 2026 but still, for now it’s a bit tricky. Plenty of pools. There are also only stairs up the apartments so limited access for disabilities and those with prams. Getting between each side of the resort would be hard too for disabled as little ramp access. Disappointed as it is so expensive!
Stayed 10 nights in Sep 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place for a young family. Friendly staff & plenty to do.
Stayed 5 nights in Sep 2024

6/10 Okay

Michael

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great facilities for kids but very dirty rooms and you had to pay for soap and toilet paper when you run out.
Stayed 4 nights in Sep 2024

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2024