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Turtle Beach Resort

4.0 star property
Family-friendly hotel with 4 outdoor pools and 4 hot tubs

Photo gallery for Turtle Beach Resort

Property amenity
1 Bedroom Apartment | Living area
2 Bedroom Superior Apartment | Private kitchen
Water park
2 Bedroom Family Suite | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot tub
  • Housekeeping
  • Gym
  • Bar
  • Pool
The current price is AU$351
includes taxes & fees
29 Mar - 30 Mar

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • The Star Gold Coast
    ‪3 min drive‬
  • The Oasis
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪30 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area

2 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area

1 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area

2 Bedroom Family Suite

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area

3 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area

1 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

About the area

Gold Coast

A family-friendly stay in Gold Coast awaits you at Turtle Beach Resort. Within a 30-minute stroll, you'll find Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. Highlights at this hotel include 4 outdoor swimming pools, 4 hot tubs and a nearby private beach. .The family restaurant, Deck Resturant and Bar, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free water park, gym, kids' club and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Cooked-to-order breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Mermaid Beach hotel include Kurrawa Beach and The Star Gold Coast.

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive - 1.9 km
  • The Star Gold Coast - 3 min drive - 2.4 km
  • The Oasis - 3 min drive - 2.6 km
  • Gold Coast Convention and Exhibition Centre - 3 min drive - 2.8 km
  • Cavill Avenue - 7 min drive - 5.8 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk
  • ‪Little Truffle - ‬7 min walk

About this property

Turtle Beach Resort

Family-friendly hotel with 4 outdoor pools and 4 hot tubs
A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Exterior

Paradise Resort Gold Coast

  • Pool
  • Hot tub
  • Kids pool
  • Waterslide
4.0 out of 5, Very good, 1,002 reviews
The price is AU$229
includes taxes & fees
23 Mar - 24 Mar
Paradise Resort Gold Coast

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

What is the cancellation policy at Turtle Beach Resort?

Turtle Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Turtle Beach Resort?

As of 22 Mar 2025, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 29 Mar 2025 start from AU$351.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Turtle Beach Resort?

Yep, Turtle Beach Resort has a free self car park. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Turtle Beach Resort?

Yep, Turtle Beach Resort is a short 11-minute walk from Nobby Beach. Fun beach activities include surfing, snorkelling and body boarding. You can also find motor boats and boat tours.

Does Turtle Beach Resort have a pool?

Yep, and guests love it! Turtle Beach Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Turtle Beach Resort have a waterslide?

Yep, this property has a waterslide!

What makes Turtle Beach Resort a romantic place to stay?

Poolside dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Turtle Beach Resort.

Is Turtle Beach Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Turtle Beach Resort is a hit with families.

Does Turtle Beach Resort serve breakfast?

You bet, cooked-to-order breakfast is offered at Turtle Beach Resort.

Is there a free airport shuttle available at Turtle Beach Resort?

No, but there's an airport shuttle that runs from 5:30 AM - 9:00 PM on request for a fee.

Is there a bar or restaurant at Turtle Beach Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Turtle Beach Resort?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Turtle Beach Resort?

No, only service animals are allowed.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Beautiful property but the bed we slept on was horrible and needed replacing.
Stayed 7 nights in Feb 2025

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit outdated, I think the TV in the lounge room could be bigger for families. For the price you pay per night i didn't think it was good value for money considering mini golf and other activities all cost us extra. The food at The Deck restaurant was great. We thoroughly enjoyed all the pools.
Stayed 1 night in Feb 2025

8/10 Good

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Unfortunately the road works at the moment hinder your convenience to the coffee shops etc. The pools (slides not included) are unmanned by staff, which I found a little odd.
Stayed 4 nights in Jan 2025

10/10 Excellent

bodie maree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great family holiday 😊
Stayed 6 nights in Feb 2025

10/10 Excellent

Lindsey Raye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Wotif advertised wrong information. When I checked in and paid already I was told I wouldn't be receiving what I paid for. Wotif were no help and difficult to communicate with. The hotel is super dirty, I wouldn't recommend for young families.
Stayed 4 nights in Jan 2025

6/10 Okay

Kate

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is in a nice location, the property it self and the grounds were very well looked after and very well maintained like a tropical oasis. Our room, was clean for the most part however there was mould in the showers. As its a self-contained unit, we had to buy washing powder to wash towels and had to pay for any extra toilet paper etc. They have a washing machine and dryer in the room which was amazing and super helpful as we were there for a week. Other down side was there was only 1 ac unit in the whole 2bedroom unit. This was located in the main living area, therefore the bedrooms were very hot and stuffy but did have fans. There are no lifts at all, throughout the facility therefore we had to carry our bags up 3 flights of stairs and we were on the 1st floor. We have toddlers and as much as we wanted to be on the ground floor it was a blessing that we weren't as we had a balcony and the kids couldn't run off. A lot of the ground units, dont have any barriers to keep the kids in once you open your slidding door to your patio seating area.
Stayed 6 nights in Jan 2025

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 2 nights and were thoroughly unimpressed. The hotel is in dire need of renovation, with rundown rooms and poor maintenance. The staff were unfriendly and unhelpful. To top it off, we had cockroaches in our room! Needless to say, we won't be returning.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This is the ideal place for a family. The splash zone keeps the kids entertained and the staff keep them safe and protected. The kids club is great. I wish they also had a teen club for the older kids.
Stayed 8 nights in Jan 2025

6/10 Okay

Sharon

Disliked: Property conditions & facilities
After staying at Turtle Beach for a number of years now, resort and rooms needs an update. Food and drinks from The Deck expensive for the quality.
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jan 2025

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was a little older it was definitely comfortable and ideal for what we were after. Would stay again for sure.
Stayed 6 nights in Jan 2025

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this property.. awesome for children and parents… staff and amenities were perfect for a 1 week stay .. Thank you very much to all at the Turtle beach resort..
Stayed 6 nights in Jan 2025

10/10 Excellent

Eman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort had alot of activities for the kids spacious room bery clean great customer service
Stayed 3 nights in Jan 2025

8/10 Good

Aaron David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turtle beach resort was a great place to stay with three young children both safe and the facilities made it easy to keep them occupied with the swimming pool choices available on site.
Stayed 6 nights in Jan 2025

6/10 Okay

Jackie

Travelled with family
The property apartment had some wear and tear and some repairs needed. the basket in the dishwasher needs replacing, the knob on the dryer falls off, the sink tap didn't swing between the 2 sinks. Otherwise it was a ok resort for families, wouldn't recommend it for couples with no kids
Stayed 5 nights in Jan 2025

10/10 Excellent

Erin

Stayed 8 nights in Dec 2024

8/10 Good

Hani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Joanne

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We feel our room needed major renovations to upgrade the room also the deck restaurant had limited menu. The grounds were kept nice and neat but a lift would have been great so we didn’t have to cart up all our luggage up the flights of stairs.
Stayed 6 nights in Dec 2024

8/10 Good

Matthew

Travelled with family and small children
Liked: Staff & service
Great family fun and relaxed vibe to the resort. Second time staying there. Especially after staying at other resorts before this place Turtle beach definitely needs an upgrade with its rooms. They are a bit run down, our toilet stopped working on multiple occasions, not the end of the world and it was fixed promptly but same problem again the next day. Gave up on trying to make the Dishwasher work again used the sink anyway , a few main channels on the tv didn’t work but worked in the bed room so not the end of the world either and it was great having a full kitchen however it was tough work cooking on the stove and pans with how long they took to heat up and cook anything half decent this was probably a main issue. Pool toilets also..there are only 1 in some pool areas and not the nicest, dont really see any kids using them anyway when swimming for hours, not sure any showers around even the gym has no shower or toilet facilities. The games room is a complete waist of time. Kids club looks great. The pools themselves are great fun and the water slides are awesome fun for 6-12 year olds. Cafe has great options and the pizza is high class. Drinks pretty pricey but there are plenty of options for food and drinks across the rd. Great place and location I just think after visiting multiple times and for the price they charge it’s due for some upgrades in room standards and around the resort toilets ect
Stayed 5 nights in Dec 2024

6/10 Okay

lloyd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So as soon as you get there you need $200 as a deposit, I thought 2.5k already paid was sufficient but no...you'll need to by your own everything also (toilet paper, salt&pepper, dishwasher liquid etcetera) as nothing is supplied and if you're really unlucky you'll have a family staying above you that has running race's at 6am every morning so no sleeping on on your holidays. Was great for the kid's but not for us adults
Stayed 6 nights in Dec 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

PIRATHAB

Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing albeit a bit old. Might do well with some cosmetic refurbishing.
Stayed 5 nights in Dec 2024

6/10 Okay

ALYCIA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend staying here again. The photos used on booking sites and the resorts own website are misleading and false. Descriptions such as “refurbished/renovated” were used however the apartments we experienced & viewed were in original condition. No air conditioning in the bedrooms. A severe lack of natural light meant that the curtains were covered in mould and bathrooms showed signs of black mould. Beds were old and less than comfortable. Bedding was basic and no doonas were provided, just starched white sheets with old, stained blankets. Kitchen utensils were less than adequate, no tongs for bbq, no vegetable peeler or potato masher, broken cutlery, one very small frypan which broke - handle fell off. Toiletries were basic and almost unusable. Staff weren’t helpful. Don’t bother putting requests in or even booking months in advance as requests aren’t taken into consideration until 24hrs before arrival, at which point they probably won’t be able to accomodate. Lucky my special needs child wasn’t wheelchair confined and able to use stairs as we requested a ground floor apartment but were met with - you have to call the resort and book directly over the phone with an additional cost to guarantee a ground floor apartment. Apparently 7 months of holding our funds wasn’t good enough.
Stayed 6 nights in Dec 2024