2/10 Terrible
Hyenjun
Travelled with family
11 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we entered the parking lot on the first day, we were shocked. The entire parking area was filled with an overwhelming stench.
When we entered our assigned room, the entire place was incredibly damp, and the entire room was filled with a strong moldy smell. All the curtains in the room, and especially in the bathroom, were covered with mold.
The most shocking experience, however, was encountering a family of 6-8 cockroaches right in front of us that night. Our family was horrified and immediately contacted the hotel via email, strongly requesting a room change. Unfortunately, our request was denied. The hotel downplayed the severity of the situation and offered to bring us an air freshener the next day—an absolutely ridiculous suggestion.
We felt like they were taking advantage of the busy December season, forcing us to accept the situation. In the end, we gave up on changing rooms.
The hotel then offered and confirmed a refund of the cleaning fee—a very small amount—and assured us it would be processed after check-out. However, they later emailed us, claiming that their finance team had rejected the refund request and that they couldn’t provide it after all. What does it even mean for them to reject something they themselves proposed and confirmed?
This entire experience has been shocking and deeply frustrating. Their unprofessional behavior and broken promises are unacceptable, and I feel compelled to share my experience with others.
