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Hilton Surfers Paradise Hotel & Residences

5.0 star property
Luxury Gold Coast hotel connected to a shopping center, steps from Cavill Avenue
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Surfers Paradise Hotel & Residences

Exterior
Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, pool loungers
2 Bedrooms Residence Ocean View | Exterior
King Guest Room
Daily buffet breakfast (AUD 45 per person)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Room service
The price is AU$309
includes taxes & fees
22 Dec - 23 Dec

Explore the area

Map
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    1 min walk
  • Kathmandu Momo House & Bar
    1 min walk
  • Cypress Avenue Station
    7 min walk
  • Surfers Paradise, QLD (SFP)
    1 min walk

Room options

View all photos for Ocean View Suite with Lounge Access

Ocean View Suite with Lounge Access | View from room

Ocean View Suite with Lounge Access

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 4 Bedroom Penthouse

4 Bedroom Penthouse | View from room

4 Bedroom Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 125 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed and 3 Double Beds

View all photos for 2 Bedrooms Residence Ocean View

2 Bedrooms Residence Ocean View | Living area

2 Bedrooms Residence Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for 2 Bedrooms Residence

2 Bedrooms Residence | Living area

2 Bedrooms Residence

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 85 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for 4 Bedrooms Residence Ocean View

4 Bedrooms Residence Ocean View | Living area

4 Bedrooms Residence Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 115 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Beds and 2 Single Beds

View all photos for 3 Bedrooms, 2 Bathrooms Residence Ocean View

3 Bedrooms, 2 Bathrooms Residence Ocean View | Living area

3 Bedrooms, 2 Bathrooms Residence Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for 2 Bedroom 2 Bathroom Sky High Residence

2 Bedroom 2 Bathroom Sky High Residence | Living area

2 Bedroom 2 Bathroom Sky High Residence

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 100 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Executive Room with Lounge Access

Executive Room with Lounge Access

Executive Room with Lounge Access

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Room

King Deluxe Room

King Deluxe Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 38 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King Guest Room

King Guest Room

King Guest Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
Down duvet
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Panorama Room with Lounge Access

Ocean Panorama Room with Lounge Access

Ocean Panorama Room with Lounge Access

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Mini-fridge
HDTV
Pillow menu
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Residence

1 Bedroom Residence | Living area

1 Bedroom Residence

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Pool

QT Gold Coast

Pool
Hot tub
Spa
Free WiFi
4.3 out of 5, Excellent, (1008)
The price is AU$599
for 1 room
includes taxes & fees
4 Jan - 5 Jan
QT Gold Coast

About the area

Gold Coast

Hilton Surfers Paradise Hotel & Residences places you in the centre of Gold Coast, connected to a shopping centre and within a short 5-minute stroll of Cavill Avenue and Surfers Paradise Beach. Highlights at this luxury hotel include 4 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing visit to eforea spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the steam room. The restaurant, Catch Restaurant, serves seafood and is open for breakfast and dinner. Ms Margot's Bar & Eats is the hotel's own cocktail bar, serving drinks along with breakfast and light fare. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 10764 square feet (1000 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of a theme park shuttle. .With a stay at this 5-property class Surfers Paradise hotel, you'll be 0.7 km (0.5 mi) from SkyPoint Observation Deck and 3.3 km (2.1 mi) from Gold Coast Convention and Exhibition Centre.
View more Resorts in Gold CoastOpens in a new window

What's nearby

  • Cavill Avenue - 1 min walk
  • Surfers Paradise Beach - 5 min walk
  • SkyPoint Observation Deck - 9 min walk
  • Gold Coast Convention and Exhibition Centre - 5 min drive
  • The Star Gold Coast - 5 min drive

Getting around

  • Cypress Avenue Station - 7 min walk
  • Helensvale Station - 24 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 38 min drive

Restaurants

  • ‪Cavill Lane - ‬1 min walk
  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪House of Brews - ‬3 min walk
  • ‪The Avenue - ‬2 min walk
  • ‪Steampunk Surfers Paradise - ‬1 min walk

About this property

Hilton Surfers Paradise Hotel & Residences

Luxury Gold Coast hotel connected to a shopping centre, steps from Cavill Avenue
Hilton Surfers Paradise Hotel & Residences offers its guests a full-service spa, 4 outdoor swimming pools, an indoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

4 meeting rooms and limo/town car service are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. A children's pool, a fitness centre, and a sauna are also featured at the luxury Hilton Surfers Paradise Hotel & Residences. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Gold Coast hotel is smoke free.

  • 308 guestrooms or units
  • 93 levels
  • 2 buildings
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 2010
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Surfers Paradise Hotel & Residences offers 308 air-conditioned accommodations with laptop-compatible safes and espresso makers. Each accommodation is individually furnished. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with digital channels and Netflix. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers.

Eforea spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

Languages

Chinese (Mandarin), English, French, Hindi, Italian, Japanese, Korean, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (AUD 27 per night; includes in/out privileges)
  • Valet parking on site (AUD 45 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: AUD 45 for adults and AUD 22.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Catch Restaurant
  • Ms Margot's Bar & Eats

Things to do

  • 4 outdoor pools
  • Art gallery
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,764 square feet of conference space
  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300 per accommodation, per stay (for stays between 1 January and 31 December)

We've listed all charges provided to us by the property.

The listed deposit applies to 3 Bedrooms, 2 Bathrooms Residence Ocean View bookings. The general deposit is AUD 100 per stay for hotel rooms and 1 Bedroom Residence bookings and AUD 200 for 2 Bedrooms Residence bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 45 for adults and from AUD 22.5 for children
  • Self-parking fee: AUD 27 per night (in/out privileges)
  • Valet parking fee: AUD 45 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Surfers Paradise
Hilton Surfers Paradise
Hilton Surfers Paradise Hotel
Hotel Hilton Surfers Paradise
Surfers Paradise Hilton
Surfers Paradise Hilton Hotel
Hilton Surfers Paradise Hotel & Residences Gold Coast
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Residences Gold Coast
Hilton Surfers Paradise
Hilton Surfers Paradise Hotel Residences
Hilton Surfers Paradise Hotel & Residences Resort
Hilton Surfers Paradise Hotel & Residences Surfers Paradise

Frequently asked questions

What is the cancellation policy at Hilton Surfers Paradise Hotel & Residences?

Hilton Surfers Paradise Hotel & Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Surfers Paradise Hotel & Residences?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Surfers Paradise Hotel & Residences on 22 Dec 2024 start from AU$309.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Surfers Paradise Hotel & Residences?

Yep, Hilton Surfers Paradise Hotel & Residences has a self car park with in/out privileges for AUD 27 per night. Onsite parking is limited.

Are there any beaches close to Hilton Surfers Paradise Hotel & Residences?

Yep, Hilton Surfers Paradise Hotel & Residences is a short 5-minute walk from Surfers Paradise Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Hilton Surfers Paradise Hotel & Residences?

Yep, eforea spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hilton Surfers Paradise Hotel & Residences have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Surfers Paradise Hotel & Residences?

Hilton Surfers Paradise Hotel & Residences features 4 outdoor pools, a full-service spa and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Surfers Paradise Hotel & Residences a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Hilton Surfers Paradise Hotel & Residences.

Is Hilton Surfers Paradise Hotel & Residences family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Hilton Surfers Paradise Hotel & Residences is a hit with families.

Does Hilton Surfers Paradise Hotel & Residences serve breakfast?

You bet, our guests adore the buffet breakfast here! Offered daily from 7:00 AM to 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hilton Surfers Paradise Hotel & Residences?

No, Hilton Surfers Paradise Hotel & Residences does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Surfers Paradise Hotel & Residences?

Yep, they've got a lounge bar and an onsite restaurant that serves seafood. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Surfers Paradise Hotel & Residences?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Surfers Paradise Hotel & Residences?

No, only service animals are allowed.

Hilton Surfers Paradise Hotel & Residences Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 502 out of 1007 reviews" "
Rating 8 - Good. 232 out of 1007 reviews" "
Rating 6 - Okay. 122 out of 1007 reviews" "
Rating 4 - Poor. 82 out of 1007 reviews" "
Rating 2 - Terrible. 69 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lewys

Stayed 1 night in Nov 2024

10/10 Excellent

Darren

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue we encountered was, we booked the room for 5 people but was only set up for 4 people. This was quickly rectified. The view from our room was spectacular.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning view and beautiful set out apartment.
Stayed 1 night in Dec 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant fault it. 10/10. We had a great time
Stayed 1 night in Dec 2024

8/10 Good

gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Chloe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love the fact that the staff were all nice and friendly. Food and service was great and it was in the best location
Stayed 1 night in Nov 2024

8/10 Good

Adam

Staff manager Mitchell was awesome
Stayed 1 night in Nov 2024

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at the Hilton Surfers Paradise. The best location and the staff are super friendly and helpful. Super comfortable beds and spotlessly clean apartment.
Stayed 1 night in Nov 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved the valet parking option and in-room dining.
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Stayed 1 night in Oct 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so helpful
Stayed 2 nights in Oct 2024

10/10 Excellent

Ngoc Hoa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Sep 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the heart of surfers paradise so no need for a car and check in was easy. Beds were very comfortable and the breakfast was delicious
Stayed 1 night in Oct 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
The view comfortable
Stayed 2 nights in Oct 2024

6/10 Okay

Gregory

Liked: Staff & service, amenities
Property is absolutely best possible location for Surface Paradise Rooms was small-but the upkeep was a little lacking - the body wash and conditioner were both empty - and when requested they replaced the body wash - but left the conditioner emty - at the sink there was another bottle of shampoo ! a bottle of body lotion -but no soap or hand wash Parking was adequate- but whilst there was disabled parking spaces - probably not enough - but worse the few available were almost always occupied - most by vehicles not displaying a disability sticker (something easily rectified as "to improperly occupy a disabled parking space without displaying ..." is a federal and state offence with a fine of $800 plus GST = $880 - surely a an appropriate signage and a willingness to enfore the law --> proceede to prosecution would help. During my stay - I was to occupy a disabled parking space just once - the evening of my first (of 6 nights) night
Stayed 6 nights in Oct 2024

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2024

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service
Great location, spa was amazing.
Stayed 2 nights in Sep 2024

6/10 Okay

Susi

Travelled with partner
Disliked: Amenities
The hilton should be better, the little things that used to make it special are gone, no amenity packs, no toothbrush, no bath salts, juat some bodywash afixed to the wall. Also extrem staff shortage, I guess Management initiative, room was not cleaned by 16:30, after a whole day out, this is unexpectable. While the room was really quite nice, the noise from outside was unbearable, party till 3am and 5:30 rubbish collection. Don't bother with the Hilton, any hotel will do
Stayed 3 nights in Sep 2024

4/10 Poor

JASON

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Marcia

Stayed 1 night in Sep 2024

6/10 Okay

Tiana

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Booked through app and only told about 5 star accommodation and there was no anything like it ... no robes, dirty grout in bathroom bed was not to die for television didnt work... then was told nobody could assist as i booked residence not hotel... It was a special occasion and i had prepaid only to be left very dissapointed
Stayed 1 night in Sep 2024

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, room clean and spacious, pools were lovely
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

ajitkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy from the nightclub across the road.No sleep
Stayed 1 night in Sep 2024