See all properties
Save

Grand Mercure Apartments Magnetic Island

4.0 star property
Waterfront aparthotel with 4 outdoor pools and fitness centre
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Grand Mercure Apartments Magnetic Island

Exterior
4 outdoor pools, pool umbrellas, pool loungers
3 Bedroom 2 Bathroom Ocean Front Apartment
Exterior
3 Bedroom 2 Bathroom Ocean Front Apartment | View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Hot tub
    Hot tub
  • Washer
    Washer
  • Pool
    Pool
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
146 Sooning Street, Nelly Bay, QLD, 4819
  • Magnetic Island National Park
    6 min walk
  • Massage on Magnetic
    16 min walk
  • Nelly Bay Beach
    17 min walk
  • Townsville, QLD (TSV)
    64 min drive

Room options

View all photos for 1 Bedroom Resort View Apartment

1 Bedroom Resort View Apartment | View from room

1 Bedroom Resort View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom 2 Bathroom Ocean Front Apartment

Premium bedding, pillow-top beds, individually decorated

2 Bedroom 2 Bathroom Ocean Front Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom 2 Bathroom Resort View Apartment

Full-sized fridge, microwave, oven, stovetop

2 Bedroom 2 Bathroom Resort View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 3 Bedroom 2 Bathroom Ocean View Apartment

3 Bedroom 2 Bathroom Ocean View Apartment

3 Bedroom 2 Bathroom Ocean View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 150 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 1 Bedroom Ocean View Apartment

Premium bedding, pillow-top beds, individually decorated

1 Bedroom Ocean View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom 2 Bathroom Ocean Front Apartment

3 Bedroom 2 Bathroom Ocean Front Apartment | View from room

3 Bedroom 2 Bathroom Ocean Front Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 150 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for 2 Bedroom 2 Bathroom Ocean View Apartment

Premium bedding, pillow-top beds, individually decorated

2 Bedroom 2 Bathroom Ocean View Apartment

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
Full-sized fridge/freezer
  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Similar properties

Exterior
Peppers Blue on Blue
Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (767)
The price is AU$254
for 1 night
includes taxes & fees
13 Oct - 14 Oct
Peppers Blue on Blue

About the area

Nelly Bay

A luxury stay in Nelly Bay awaits you at Grand Mercure Apartments Magnetic Island. Within a 20-minute stroll, you'll find Magnetic Island National Park and Nelly Bay Beach. Highlights at this aparthotel include 4 outdoor swimming pools, and in-room kitchens and washers/dryers. .Each apartment is soundproofed and features a flat-screen TV with digital channels, along with free WiFi, a furnished balcony and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. A living room, a DVD player and an espresso maker are also available. Weekly housekeeping is available. .Enjoy the gym, Hot tub and pool loungers. Added amenities include laundry facilities, a business centre and a rooftop terrace. There's also free self parking, along with the convenience of a free ferry terminal shuttle. .Attractions in proximity to this 4-property class Nelly Bay aparthotel include Magnetic Island Ferry Terminal and Queensland Country Bank Stadium.
View more Aparthotels in Nelly BayOpens in a new window

What's nearby

  • Magnetic Island National Park - 6 min walk
  • Alma Bay - 3 min drive
  • Magnetic Island Golf Course - 5 min drive
  • Horseshoe Bay Beach - 12 min drive
  • Magnetic Island Ferry Terminal - 34 min drive

Getting around

  • Townsville Station - 52 min drive
  • Townsville, QLD (TSV) - 64 min drive

Restaurants

  • ‪Rock Wallabies - ‬3 min drive
  • ‪Scallywags Cafe - ‬8 min walk
  • ‪Adele's Cafe - ‬8 min drive
  • ‪SOS - Stuffed on Seafood - ‬4 min walk
  • ‪Boardwalk Restaurant and Bar - ‬6 min walk

About this property

Grand Mercure Apartments Magnetic Island

Waterfront aparthotel with 4 outdoor pools and fitness centre
As a guest of Grand Mercure Apartments Magnetic Island, you'll find 4 outdoor swimming pools, Access to hot tub, and a fitness centre. Business amenities include a business centre and meeting rooms. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the luxury Grand Mercure Apartments Magnetic Island. Self parking is free.

This 4-star Nelly Bay aparthotel is smoke free.

  • 124 guestrooms or units
  • 5 levels
  • 5 buildings
  • Conference rooms
  • Built in 2008
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • 1 conference room
Grand Mercure Apartments Magnetic Island offers 124 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and DVD players. Rooms open to furnished balconies. This individually decorated and furnished accommodation includes dining tables. Pillowtop beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 50-inch flat-screen televisions come with digital channels. Additionally, rooms include espresso makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

Languages

English

Property amenities

Pool/Spa

  • 4 outdoor pools
  • Fenced pool
  • Pool gate
  • Pool loungers
  • Pool umbrellas
  • Spa tub

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free ferry terminal shuttle
  • Car hire
  • Car not required
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Cot: AUD 10 per night
  • Pool gate

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • Champagne service
  • Dining table

Bedrooms

  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • 50-inch flat-screen TV with digital channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Furnished balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the bay
  • Near the boardwalk/promenade
  • Near the marina
  • Near the ocean
  • On the waterfront

Things to do

  • Bicycle parking
  • Gym
  • Bicycle rentals nearby
  • Boat tours nearby
  • Canoeing nearby
  • Ecotours nearby
  • Fishing nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 124 units
  • 5 buildings
  • 5 floors
  • Access via exterior corridors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bicycle parking
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Double-glazed windows
  • Garden
  • Gated community
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Traditional architecture
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
The front desk is open Monday - Saturday (8:00 AM - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside reception hours can check-in through the night service phone located beside the reception door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cots (infant beds) are available for AUD 10 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way), (from 2 to 12 years old)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and mobile payments. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation. The property is professionally cleaned.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Mercure Apartments Magnetic Island
Grand Mercure Magnetic Island
Magnetic Island Grand Mercure
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel
Grand Mercure Apartments Magnetic Island Apartment
Grand Mercure Apartments
Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
Grand Mercure Apartments Magnetic Island Nelly Bay
Mercure s Magnetic Nelly
Mercure Apartments Magnetic
Grand Mercure Apartments Magnetic Island Nelly Bay
Grand Mercure Apartments Magnetic Island Aparthotel
Grand Mercure Apartments Magnetic Island Aparthotel Nelly Bay

Frequently asked questions

What is the cancellation policy at Grand Mercure Apartments Magnetic Island?

Grand Mercure Apartments Magnetic Island offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Apartments Magnetic Island?

As of 29 Sept 2024, prices found for a 1-night stay for 2 adults at Grand Mercure Apartments Magnetic Island on 1 Oct 2024 start from AU$350.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Apartments Magnetic Island?

Yep, Grand Mercure Apartments Magnetic Island has a free self car park.

Are there any beaches close to Grand Mercure Apartments Magnetic Island?

Yep, Grand Mercure Apartments Magnetic Island is a short 17-minute walk from Nelly Bay Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Is there a spa on site at Grand Mercure Apartments Magnetic Island?

No, there is no spa at this property. Massage on Magnetic is a short 16-minute walk away.

Does Grand Mercure Apartments Magnetic Island have a pool?

Grand Mercure Apartments Magnetic Island has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Grand Mercure Apartments Magnetic Island?

This property features 4 outdoor pools, as well as pillowtop beds and premium bedding.

What makes Grand Mercure Apartments Magnetic Island a romantic place to stay?

1 hot tub and a champagne service, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Mercure Apartments Magnetic Island.

Is Grand Mercure Apartments Magnetic Island family-friendly?

You bet! With amenities such as 4 outdoor pools and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Grand Mercure Apartments Magnetic Island is a hit with families.

Is there a free airport shuttle available at Grand Mercure Apartments Magnetic Island?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Grand Mercure Apartments Magnetic Island?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Grand Mercure Apartments Magnetic Island?

No, pets are not allowed.

Grand Mercure Apartments Magnetic Island Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 126 out of 266 reviews" "
Rating 8 - Good. 84 out of 266 reviews" "
Rating 6 - Okay. 37 out of 266 reviews" "
Rating 4 - Poor. 16 out of 266 reviews" "
Rating 2 - Terrible. 3 out of 266 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerrie

Liked: Amenities
Exactly what it appeared to be from photos. Amazing ocean views and a bath overlooking the ocean.
Stayed 2 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Joseph

The seaview was more like palm tree view
Stayed 4 nights in Sep 2024

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful views.I liked the spa,except bubbles don't last so be prepared to get out alot to repress the button.Tv has foxtel plus all entertainment apps but you cannot use unless u have membership. Bedrooms windows have terrible cheap blinds.Electric stoves are annoying but that is a personal viewpoint. Dishwasher and oven missing numbers and directions because of ocean salt, so u have to guess temperatures etc. Beds are average with cheap sheets.Great to have washer and dryer.The saving grace to this hotel was your employee's, the two receptionists and 2 girls in particular I met named naomi and Dounia who guided me regarding a wifi box available at reception and spent time answering questions about restaurants and things to do on the island, near the end of our conversation i realised they had already finshed work so they were helping me in their own time. Thank you Mercure for hiring such a wonderful and kind human beings in Naomi and Dounia .
Stayed 3 nights in Aug 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view and the sound of the ocean was wonderful.
Stayed 1 night in Aug 2024

8/10 Good

Fiona

Liked: Cleanliness
Stayed 3 nights in Aug 2024

4/10 Poor

Monique

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with this property. For the amount you pay per night and the reputation of the mecure, i will not be staying here again, nor would i recommend it. We stayed in a 2 bedroom apartment, which was advertised as an ocean view. We were situated behind the pool and spa, so we had a view of that instead. Faults with the accommodation. My biggest issue was that that room didnt lock. The area where you enter the back patio, the gate didnt shut competely, so it wasnt lockable. And then the lock on the door to the actual apartment has shutters next to it which you can stick your hand through and open the lock on the inside of the door, from the outside. The floors were wet when we first walked in. The main shower was mouldy. There was what I am assuming to be food splatter all over both the bedroom walls. The spa was very low in water so you basically sat with half of your body exposed and the jets are on a timer for 5 minutes so you have to get out and turn the bubbles back on every 5 minutes.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jodi

Travelled with family
It doesn’t get much better. New management have worked hard to regain their reputation and have succeeded in my opinion. Better than we expected, the room was immaculate and we felt like we were home. Friendly receptionist made us feel welcomed from the second we arrived and I can’t say enough to thank them for an amazing stay. Well done.
Stayed 3 nights in Jun 2024

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Great location. Spacious unit and well appointed. BUT on a very warm and humid weekend, the air-conditioner was broken and offered no relief. We were given a pedestal fan (no ceiling fans in the unit) which offered only mild relief. Management suggested many other properties did not use a/c (though lots of a/c were heard) and to open up the windows and doors which were all unscreened. We expressed concern about bugs but we were told that on Maggie Is there are very few. We tried all windows and doors open, and the bugs came in in force. A disappointment as we had southern visitors staying elsewhere and we couldn’t invite them to have dinner with us as it was so hot in the unit.
Stayed 3 nights in Apr 2023

6/10 Okay

Ray

Travelled with partner
Disliked: Property conditions & facilities
The room was small and the Airco rooming was extremely bad. Terrible mostly smell in room and dampness on ceiling and floor (slippery and dangerous. Roller blind fell down and was jammed the entire stay, blocking view. Carpet dirty and stained. Didn’t like shower over bath. Not enough utensils in kitchen. Didn’t like high chairs (stools) over dining table. Pool had missing tiles and surrounding tiles needed cleaning. Garbage smell near entry. Ceiling in bathroom needed pairing. Wouldn’t recommend and certainly wouldn’t book there again.
Stayed 4 nights in Jan 2023

6/10 Okay

Joan

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The location in the island is beautiful and convenient- right by the ferry, coffee shops, restaurants, and an IGA. The room itself needed serious cleaning and furniture updates. We did not feel comfortable sitting on the gross couches, and there were 10-12 spiders by the sliding door.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My three girlfriends and I stayed in a two bedroom apartment with ocean views. We loved our accommodation. It was so close to the ferry terminal and we could hire one of the Topless cars right next door also. The IGA and bottleshop we're also super close so it felt very accessible and made our stay so much easier. We loved the variety of pools and gyms, we could always find a pool out of the wind. We were so, so pleased that we decided to stay here. The apartment had everything we needed.
Stayed 3 nights in Jun 2022

8/10 Good

Anne

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful location.
Stayed 5 nights in Apr 2022

8/10 Good

david, Charters Towers

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was clean and well equipped Unfortunately no meal options But eating venues close by Staff were very friendly and helped any requirements Pool was good position but needs some repairs with broken tiles Good self contained apartments Great view over the harbour and sea
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 3 b/r apartment, which they then called to say after booking they had none left so we would have to take a 2 bedroom instead. No problem with that but was not given any indication whether a refund would be given. Called the day of check in to question what was happening and was met by an abrupt lady who answered the phone just saying “hello” Which made me second guess I even had the right number. She then proceeded to tell me that even though we paid for a 3 bedroom we would still be getting charged the same amount for 5 people because “they had to account for 5 people staying in the room” I would have been fine with paying for the extra roll out bed...if the difference wasn’t almost $100. I didn’t bother discussing this further with her because it seemed as though I would get no where. I’m a pretty easy going person and wouldn’t have minded if she had been a bit more polite or reasonable but I don’t really think this was fair-I will not be staying here again.
Stayed 1 night in Apr 2021

8/10 Good

Kim

Travelled with group
Great views....disappointing amenities
Expensive apartment and very light on for amenities given it had a full kitchen and laundry. Broken saucepan. No big bowls for fruit or oven proof bowls for heating things up. Shelf in oven so badly damaged you can’t pull it out to change shelves. 1 sachet of laundry liquid for entire stay and 2 towels. No housekeeping at all. Also, no wi-fi. Advertised in the blurb when booking but when you get to the apartment, the fine print on your check in key card states internet available in the reception only. Pools and spa disappointing - spa not heated at all and same temperature as pool. Very disappointing for the price paid.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was lovely location but the patio was covered in sand. Value for money though and nice private and secure location.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Amazing view, beatiful spot . The actual room is really dated and in serious need of maintainence. Pool was off limits for unknown reason. Not worth the significant price tag for the stay
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the apartment overlooking the pool on the same level as the pool. There is no privacy and people in the pool are 2 metres away. Luckily we were able to change rooms otherwise it would have been terrible. The room was amazing and so was the bath.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position great, check in person a stickler for 2pm time
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Jennifer

Liked: Staff & service, room comfort
Great location during Magnetic Island Race Week. Short walk to marina, local IGA and ferry serivce. Ground floor 3 bedroom apartment quite spacious with bonus covered internal breezeway and walled front courtyard. Some maintenance issues such as loose tap in 2nd bathroom leaking into cupboard below, dusty bed frame in master bedroom, very grotty sink waste in main bathroom.Sheets and doona cover in one bedroom stained. Faults reported were either rectified or logged for further maintenance attention.
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019