Fairmont Orchid

4.5 star property
Resort with private beach and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Fairmont Orchid

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
4 restaurants, lunch, dinner served; international cuisine
Outdoor wedding area
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • On private beach
    On private beach
  • Breakfast available
    Breakfast available

Explore the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Mauna Lani Resort Golf Course
    6 min drive
  • Mauna Lani Beach
    9 min drive
  • Waikoloa Beach Golf Course
    14 min drive
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    10 min drive

Room options

Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 49.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Room, 2 Queen Beds, Non Smoking, Oceanfront

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Executive Suite, Multiple Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 49.6 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 1 Queen Bed, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Designer toiletries
Private bathroom
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Designer toiletries
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

About the area

Kamuela

A luxury stay in Kamuela awaits you at Fairmont Orchid. Within a 20-minute stroll, you'll find Great 4-D Movie Ride and Mauna Lani Historic Park. Highlights at this beachfront resort include 4 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Spa Without Walls can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. The restaurant, Hale Kai Restaurant, serves international cuisine and is open for lunch and dinner. Luana Louge is the resort's own lobby lounge, serving drinks along with light fare. Spend the day at the private beach where you'll find cabanas, and enjoy the 10 outdoor tennis courts and golf course. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include an outdoor swimming pool, free Wi-Fi in public areas and a gym. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4.5-property class Kamuela resort include Mauna Kea Beach and Mauna Lani Resort Golf Course.

What's nearby

  • Mauna Lani Resort Golf Course - 6 min drive
  • Mauna Lani Beach - 9 min drive
  • Kings Shops - 13 min drive
  • Waikoloa Beach Golf Course - 14 min drive
  • Hāpuna Beach State Recreation Area - 18 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Island Vintage Coffee - ‬13 min drive

About this property

Fairmont Orchid

Resort with private beach and full-service spa
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). Enjoy a summer holiday at Fairmont Orchid, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers an outdoor pool, outdoor tennis courts and a health club. Parking is available for a fee.

  • 540 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Water dispenser
  • Bar on the beach
  • Coffee shop
Fairmont Orchid offers 540 air-conditioned accommodations with a safe and free newspapers. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Browns Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night, plus a deposit of USD 75 per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Self-parking
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 50 for adults and from USD 25 for children
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is TA-052-830-4128-01. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Frequently asked questions

What is the cancellation policy at Fairmont Orchid?

Fairmont Orchid offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Orchid?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Fairmont Orchid on 13 Nov 2024 start from AU$775.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Orchid?

Yep, Fairmont Orchid has valet parking with in/out privileges for USD 45 per day.

Are there any beaches close to Fairmont Orchid?

The closest beach to Fairmont Orchid is Mauna Kea Beach (6.8 km).

Is there a spa on site at Fairmont Orchid?

Yep, Spa Without Walls is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Fairmont Orchid have a pool?

Yep, and guests love it! Fairmont Orchid has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Fairmont Orchid?

Fairmont Orchid features a private beach, a full-service spa and a health club.

What makes Fairmont Orchid a romantic place to stay?

1 hot tub and beachfront dining, as well as private lanais and massage services available in the guestrooms, help set the scene for a romantic weekend at Fairmont Orchid.

Is Fairmont Orchid family-friendly?

You bet! With amenities such as a private beach and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fairmont Orchid is a hit with families.

Does Fairmont Orchid serve breakfast?

You bet, buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Fairmont Orchid?

No, Fairmont Orchid does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Orchid?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Orchid?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Fairmont Orchid?

Dogs are welcome at Fairmont Orchid, with food and water bowls on offer.

Is there a golf course on site at Fairmont Orchid?

Yep, Fairmont Orchid has an 18-hole golf course.

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1013 reviews" "
Rating 8 - Good. 200 out of 1013 reviews" "
Rating 6 - Okay. 78 out of 1013 reviews" "
Rating 4 - Poor. 24 out of 1013 reviews" "
Rating 2 - Terrible. 15 out of 1013 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mario Mejia

Disliked: Staff & service
First time in Hawaii and staff wasn’t helpful. Would not be back
Stayed 7 nights in Jul 2024

10/10 Excellent

Lijun

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 5 nights in Jul 2024

10/10 Excellent

Liwei

Stayed 2 nights in Jul 2024

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Eliazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Lara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was heavenly. They should re-evaluate the cost of snacks ( $9 for half a papaya is just plain silly).
Stayed 3 nights in Jul 2024

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Physically beautiful, not friendly
Gorgeous property, but most staff was rude and visibly annoyed with any requests for assistance. Food & drinks in the lobby lounge was average at best. The rooms were clean, comfortable, and very nice. The grounds were beautiful with running streams, waterfalls, and large pool.
Stayed 2 nights in Jul 2024

8/10 Good

Kshitija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there is more vegetarian or vegan options to eat otherwise facilities is good, staff some were really good but some weren't that friendly
Stayed 4 nights in Jul 2024

6/10 Okay

S

Travelled with family
The property is currently undergoing maintenance. Rooms are dated and therefore not worth the price we paid. Service overall was not that great except for a handful of very hardworking and pleasant staff. Food was pricey which was true for most hotel restaurants in that region. All of the extra costs (from tennis, beach rentals etc.)around the property quickly add-up. The private beach was nice and the pool was decent. May come back in the future if service improves and the rooms are in better condition. Overall quite disappointed.
Stayed 5 nights in Jul 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful to experience there!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Elaine Ross

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time staying here. We were blown away by the service. They sent us a bottle of champagne for our anniversary. Upon arrival they also sent gifts for our little ones. The spa was amazing too. The service, food, location, room, and property were all excellent. We will definitely come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kaveh

Stayed 7 nights in Jun 2024

10/10 Excellent

Timothy Loren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Fairmont Orchid. Stayed for week and ate somewhere new each day- lots of dining options on property and within walking distance. A highlight was the staffer Matthew- he popped up everywhere and was so knowledgeable, patient and kind. He was our guide on a canoe trip we took, he guided us on a “turtle talk” walk and he is the one who lights all the tiki torches and blows the conch at sunset. My kids learned a lot from him during the turtle talk and canoe trip- I highly recommend those resort excursions. The beach and lagoon area was awesome and so was the pool. The food was incredible. Great trip overall!
Stayed 6 nights in Jul 2024

4/10 Poor

Tanna

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Jun 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The north tower is really nice. The south tower not so much. the food is really good but expensive. The birds really try to ruin the breakfast. Be prepared to get some meals from the local grocery to save money.
Stayed 6 nights in Jun 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The protected kid friendly beach is worth the cost of admission. The service, impeccable.
Stayed 3 nights in Jul 2024

8/10 Good

Melissa, Bayside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly staffs. Has to drive everywhere to get some dinner/Lunch. Food is so expensive. The beach is small and no umbrella access unless you pay for cabana.
Stayed 2 nights in Jul 2024

10/10 Excellent

Norman

Stayed 4 nights in Jul 2024

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to live here! It was amazing!
Stayed 2 nights in Jul 2024

10/10 Excellent

john

Travelled with partner
Beautiful property with great views,sunset, and snorkeling right there
Stayed 2 nights in Jul 2024

10/10 Excellent

Marie-Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and friendly staff. We loved that we cold snorkelled directly from the beech.
Stayed 3 nights in Jul 2024

10/10 Excellent

Shane Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff is friendly and helpful in all areas. We were welcomed and greeted by EVERYONE on the property. Everyone was cheerful and willing to go above and beyond. The ONLY thing that we were disappointed with was the cost/quality of our room service dinner. Other than that everything was wonderful. We had a pleasant surprise as we were given high quality reusable water bottles when we arrived. I saw so many people all over the island carrying them around.
Stayed 6 nights in Jun 2024