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ANA Crowne Plaza Kyoto, an IHG Hotel

4.0 star property
Hotel with a sauna, a short walk to Nijō Castle
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ANA Crowne Plaza Kyoto, an IHG Hotel

Exterior
Premium Room, 2 Single Beds (Castle View)
Exterior
Meeting facility
Down duvets, desk, blackout curtains, iron/ironing board

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Room service
  • Housekeeping
  • Breakfast available
The price is AU$205
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Nijojo-Mae Horikawa-Dori, Nakagyo, Kyoto, Kyoto, 604-0055
  • Nijō Castle
    5 min walk
  • 鉄板焼二条
    2 min walk
  • Nijojo-mae Station
    2 min walk
  • Osaka (ITM-Itami)
    54 min drive

Room options

View all photos for Standard Room, 2 Single Beds (Castle View, Minifridge)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Castle View, Minifridge)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Shower/bath combination
Bidet
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Shower/bath combination
Bidet
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (with Air Purifier)

Standard Room, 1 Double Bed (with Air Purifier)

Standard Room, 1 Double Bed (with Air Purifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds (Castle View, Air Purifier)

Premium Room, 2 Single Beds (Castle View, Air Purifier)

Premium Room, 2 Single Beds (Castle View, Air Purifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Shower/bath combination
Bidet
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Stocked Minibar)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Stocked Minibar)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed (Castle View)

Standard Room, 1 King Bed (Castle View)

Standard Room, 1 King Bed (Castle View)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Shower/bath combination
Bidet
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Electric curtain)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Electric curtain)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, Multiple Beds, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Premium Room, Multiple Beds, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 5
  • 5 Single Futons

View all photos for Standard Room

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Single Bed

Premium Room (Upgraded)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 2 Single Beds (Castle View)

Junior Suite, 2 Single Beds (Castle View)

Junior Suite, 2 Single Beds (Castle View)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 44 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Top Floor, Walk-in Shower)

Standard Room, 2 Single Beds (Top Floor, Walk-in Shower)

Standard Room, 2 Single Beds (Top Floor, Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, Multiple Beds

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds (Humidifier)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Humidifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Shower/bath combination
Bidet
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Humidifier)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Humidifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Accessible

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, Multiple Beds

Down duvets, desk, blackout curtains, iron/ironing board

Premium Room, Multiple Beds

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 5
  • 5 Single Futons

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed (with Humidifier)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed (with Humidifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds (Castle View)

Premium Room, 2 Single Beds (Castle View)

Premium Room, 2 Single Beds (Castle View)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Top Floor)

Standard Room, 2 Single Beds (Top Floor)

Standard Room, 2 Single Beds (Top Floor)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Castle View, Walk-in Shower)

Standard Room, 2 Single Beds (Castle View, Walk-in Shower)

Standard Room, 2 Single Beds (Castle View, Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed (Castle View, Minifridge)

Standard Room, 1 King Bed (Castle View, Minifridge)

Standard Room, 1 King Bed (Castle View, Minifridge)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (Top Floor)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (Stocked Minibar)

Highlights

Air conditioning
Heating
Fridge
LED TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

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Gym
4.6 out of 5, Wonderful, (128)
The price is AU$171
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About the area

Kyoto

ANA Crowne Plaza Kyoto, an IHG Hotel puts you in the heart of Kyoto, within just a 10-minute stroll of Nijō Castle and Mikane Shrine. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, Hot tub and sauna. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10 AM. There's also limited parking, along with the convenience of free train pick-up service. .Within a 30-minute walk of this 4-property class Central Kyoto hotel, attractions include Kawaramachi Street and Nishiki Market.

What's nearby

  • Nijō Castle - 5 min walk
  • Shijo Street - 12 min walk
  • Nishiki Market - 3 min drive
  • Pontocho Alley - 3 min drive
  • Kyoto Imperial Palace - 5 min drive

Getting around

  • Nijojo-mae Station - 2 min walk
  • Nijo Station - 13 min walk
  • Osaka (KIX-Kansai Intl.) - 92 min drive

Restaurants

  • ‪茶乃逢二条城店 - ‬3 min walk
  • ‪コージー - ‬2 min walk
  • ‪日本料理雲海 - ‬2 min walk
  • ‪屋上ビアガーデン - ‬1 min walk
  • ‪茶房前田 - ‬2 min walk

About this property

ANA Crowne Plaza Kyoto, an IHG Hotel

Hotel with a sauna, a short walk to Nijō Castle
ANA Crowne Plaza Kyoto, an IHG Hotel offers its guests an indoor pool, Access to hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There are 10 meeting rooms available. Multilingual staff, gift shops/newsstands, and dry cleaning/laundry services are also featured at ANA Crowne Plaza Kyoto, an IHG Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free.

Smoking is allowed in designated areas at this 4-star Kyoto hotel.

  • 291 guestrooms or units
  • 8 levels
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
ANA Crowne Plaza Kyoto, an IHG Hotel offers 291 air-conditioned accommodations with complimentary slippers and a hairdryer. Beds feature down duvets. LED televisions come with satellite channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 8:00 AM to 7:30 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: JPY 3,300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 1650 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 1:00 PM to 9:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Crowne Plaza Hotel Kyoto
ANA Crowne Plaza Kyoto
ANA Kyoto
Crowne Plaza ANA Kyoto
Crowne Plaza Kyoto
Kyoto ANA
Kyoto ANA Crowne Plaza
Kyoto Crowne Plaza
Ana Hotel Kyoto
Kyoto Ana Hotel
ANA Crowne Plaza Kyoto Hotel
ANA Crowne Plaza Hotel
ANA Crowne Plaza
ANA Crowne Plaza Kyoto
Ana Crowne Plaza Kyoto, An Ihg
ANA Crowne Plaza Kyoto, an IHG Hotel Hotel
ANA Crowne Plaza Kyoto, an IHG Hotel Kyoto
ANA Crowne Plaza Kyoto, an IHG Hotel Hotel Kyoto

Frequently asked questions

What is the cancellation policy at ANA Crowne Plaza Kyoto, an IHG Hotel?

ANA Crowne Plaza Kyoto, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ANA Crowne Plaza Kyoto, an IHG Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at ANA Crowne Plaza Kyoto, an IHG Hotel on 5 Jan 2025 start from AU$204.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ANA Crowne Plaza Kyoto, an IHG Hotel?

Onsite parking is limited.

Does ANA Crowne Plaza Kyoto, an IHG Hotel have a pool?

ANA Crowne Plaza Kyoto, an IHG Hotel has an indoor pool. The pool is open 1:00 PM to 9:00 PM.

Does ANA Crowne Plaza Kyoto, an IHG Hotel serve breakfast?

You bet, buffet breakfast is offered daily from 7:00 AM to 10 AM.

Is there a free airport shuttle available at ANA Crowne Plaza Kyoto, an IHG Hotel?

No, ANA Crowne Plaza Kyoto, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at ANA Crowne Plaza Kyoto, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at ANA Crowne Plaza Kyoto, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at ANA Crowne Plaza Kyoto, an IHG Hotel?

No, only service animals are allowed.

ANA Crowne Plaza Kyoto, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 1000 reviews" "
Rating 8 - Good. 373 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

4/10 Poor

Miguel, Calgary

Liked: Cleanliness, amenities
Unfortunately, my room AC was either broken or could not cool off below 25.5C. I informed the front desk but their solution was to put a fan in the room which really did not help the situation. Being from Canada, I am not used to sleep in a hotel room at 25.5C. If this is an exception, great buy buyer be aware…
Stayed 3 nights in Sep 2024

2/10 Terrible

Mariola, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only two floors were renovated, not all. And of course, we were put in the ones that were not. So, I talked to the manager and they switched us, but charged us more. I argued that didn’t make any sense. Their “Sky Bar” is an unfinished rooftop with grass color plastic carpet, a few plastic white tables and 3 plants. The view is nice though.
Stayed 2 nights in Jul 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Good size rooms. Smoking rooms available as of july 2024
Stayed 2 nights in Jul 2024

10/10 Excellent

Raquel

Stayed 4 nights in Jun 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

4/10 Poor

Russell

Travelled with family
Liked: Cleanliness
Like a visit back in time!
Very outdated hotel, needs a major renovation. Not a terrible stay, but would not recommend. This is not a 4-star hotel, more like 2.5 stars. There is carpet in the bathroom, I repeat, carpet in the bathroom.
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lap of luxury
Excellent in every way. Top-quality buffet breakfast. Great location. The pool/onsen wanted to charge, but they waived it for guests.
Stayed 3 nights in May 2024

8/10 Good

Dayou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
Thanks for the hotel gave me a room with the fantastic view of Niko castle. However, there was a sort of noise we could not find where it came from. The hotel kindly offered another room. Reception desk and catering services are also kind and helpful. Breakfast is superb. The facilities of gust rooms which I experienced are old, but the bed is comfortable. Staff are polite and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Keiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed dining experiences at the hotel. Breakfast buffet was absolutely amazing.
Stayed 3 nights in May 2024

8/10 Good

Ashanti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smokey and not what is pictured in the photographs
We booked on hotels.com and expected an updated two bed non smoking room. When we were checked in (visibly pregnant and with a child) we were given a room on the smoking floor that was so overwhelming Smokey we asked to be moved. The Smokey room and the room were moved to were on the lower floors and were no renovated. They were about 40 years out of renovation. In addition there was an additional fee for the pool and was just for lap swimming.
Stayed 2 nights in Apr 2024

4/10 Poor

Kin-Tong

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in dire need of renovations and deep cleaning. There was mold in all of the nooks and crannies and the rooms were frozen in time from 1982. They had carpet in the bathroom.
Stayed 2 nights in Apr 2024

10/10 Excellent

roque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo Antonio, SANTO DOMINGO

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024

2/10 Terrible

Preeti

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in sever need of renovation. The carpets are disgustingly dirty. You can see that the hall ways have not been even vacuumed in decades. The rooms and bathrooms show their age. If this hotel was in the US it would be a motel. They have shut down their bar and the whole ambiance is depressing.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

8/10 Good

Steve

Stayed 3 nights in Dec 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to metro

2/10 Terrible

Sui Ting

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Urgently requie update to the property. Facilities and deco are not up to modern day standard and needs. Smelly bathroom. Requested taxi for my departure. Was told that I could book with taxi app. Never had this response ever Insisted on hotel handling my request. The young man clearly annoyed and said he can't guarantee taxi will arrive on time.
Stayed 6 nights in Nov 2023

6/10 Okay

Jordan

Liked: Staff & service
Great location, but out dated. Some rooms are not renovated and have a poor odor.
Stayed 1 night in Nov 2023

10/10 Excellent

marcus

Travelled with family
Liked: Amenities
A lovely place for tourists visiting Kyoto. We enjoy the hotel’s service!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with 7 friends who hadn't been to Japan before. They loved the friendly service and the comfort and location. We will stay there again. Great hotel and good value.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous helpful staff - great location - 2 mins from train - lots of small restaurants close by - my friends rec lunch @ French place in sSt beside hotel- good to c eco policy for linen - rare in Japan - will be back
Stayed 5 nights in Nov 2023