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HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

View from property
View from property
View from property
Garden views, open daily
3 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
  • Air conditioning
The current price is AU$2,566
includes taxes & fees
6 May - 7 May

Explore the area

Map
284 Nijoaburanokojicho, Aburanokoji St., Nijo-Sagaru, Nakagyo-ku, Kyoto, Kyoto, 604 0051
  • Nijō Castle
    ‪7 min walk‬
  • Nishiki Market
    ‪3 min drive‬
  • Kyoto Imperial Palace
    ‪5 min drive‬
  • Osaka (ITM-Itami)
    ‪61 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Courtyard View

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed, Non Smoking, Courtyard View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • 101 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Courtyard View

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds, Non Smoking, Courtyard View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • 111 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • City view
  • 86 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (View)

55-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed, Non Smoking (View)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • City view
  • 112 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Double Beds, Non Smoking, City View

55-inch flat-screen TV with digital channels, TV

Executive Suite, 2 Double Beds, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • City view
  • 78 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking (View)

55-inch flat-screen TV with digital channels, TV

Suite, 2 Double Beds, Non Smoking (View)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • City view
  • 112 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, City View

Deluxe Suite, 1 King Bed, Non Smoking, City View | Living room

Deluxe Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
  • City view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premier Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking (View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Non Smoking, Garden View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Egyptian cotton bed sheets
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking (View)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Egyptian cotton bed sheets
Blackout curtains
Premium bedding
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Kyoto

A luxury stay in the heart of Kyoto awaits you at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa, a recipient of the prestigious Conde Nast Hot List award in 2021. Within a 10-minute stroll you'll find Nijō Castle and Nishiki Market within a 30-minute walk. Highlights at this hotel include 3 restaurants, a full-service spa and a 24-hour gym. .A day of pampering can include sports massages and body treatments along with access to the hot tub. The fine-dining restaurant, 都季 TOKI, serves French cuisine and is open for dinner. THE GARDEN BAR is the hotel's own bar, serving drinks along with light fare. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .With a stay at this 5-property class Central Kyoto hotel, you'll be 1.8 km (1.1 mi) from Kyoto Imperial Palace and 3 km (1.9 mi) from National Museum of Modern Art, Kyoto.

What's nearby

  • Nijō Castle - 7 min walk - 0.7 km
  • Nishiki Market - 3 min drive - 1.9 km
  • Kyoto Imperial Palace - 5 min drive - 3.0 km
  • Kyoto Tower - 5 min drive - 3.6 km
  • Kiyomizu Temple - 6 min drive - 4.9 km

Getting around

  • Nijojo-mae Station - 4 min walk
  • Nijo Station - 15 min walk
  • Osaka (ITM-Itami) - 61 min drive

Restaurants

  • ‪茶乃逢二条城店 - ‬4 min walk
  • ‪コージー - ‬2 min walk
  • ‪日本料理雲海 - ‬2 min walk
  • ‪ゴリラによる人間のためのバナナジュース - ‬4 min walk
  • ‪屋上ビアガーデン - ‬1 min walk

About this property

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa

Luxury hotel with 3 restaurants and full-service spa
HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa offers its guests a full-service spa, hot springs, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kyoto hotel is smoke free.

  • 160 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa offers 160 accommodations with minibars and espresso makers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

This Kyoto hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include sports massages and body treatments. The spa is equipped with a hot tub. The spa is open daily. Guests under 16 years old are not allowed in the spa.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are hot springs open between 7:00 AM and 10:30 PM.

Awards and affiliations

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is listed in the 2021 Condé Nast Traveller Hot List.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered valet parking on site (JPY 4,000 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 6,100 for adults and JPY 3,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FORNI（フォルニ）
  • THE GARDEN BAR
  • 都季 TOKI

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot spring

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body treatments
  • Hot spring
  • Hot springs open from 7:00 AM - 10:30 PM
  • Hot springs water temperature - 38 ºC
  • Hot tub
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 25300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 6100 for adults and from JPY 3000 for children
  • Valet parking fee: JPY 4000 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 25300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Hot springs access available from 7:00 AM to 10:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Mitsui Kyoto Luxury Collection
Hotel The Mitsui Kyoto a Luxury Collection Hotel Spa
Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Hotel
Hotel The Mitsui Kyoto, a Luxury Collection Hotel & Spa Kyoto

Frequently asked questions

What is the cancellation policy at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

As of 6 Apr 2025, prices found for a 1-night stay for 2 adults at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa on 6 May 2025 start from AU$2,565.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Yep, HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa has covered valet parking with in/out privileges for JPY 4000 per day. Onsite parking is limited.

Is there a spa on site at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Yep, there is an onsite spa at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa. You'll enjoy heaps of services like body treatments and sports massages.

What luxury perks are available at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa features a full-service spa, a 24-hour health club and 3 restaurants. All guestrooms come with premium bedding and espresso makers.

What makes HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa a romantic place to stay?

A hot tub and garden-view dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa.

Is HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa family-friendly?

You bet! With amenities such as children's slippers and free infant beds in the guestrooms, it's no surprise that HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa is a hit with families.

Does HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa serve breakfast?

You bet, full brekkie is available daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

No, HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa?

No, only service animals are allowed.

HOTEL THE MITSUI KYOTO, a Luxury Collection Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 72 out of 82 reviews
Rating 8 - Good. 4 out of 82 reviews
Rating 6 - Okay. 3 out of 82 reviews
Rating 4 - Poor. 1 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Louis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Tranquil and relaxing facilities, very friendly staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with world-class service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Brianne

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, this was an absolute blissed out stay. The room, service and thermal baths were delightful. Cocktails and the tea ceremony were amazing.
Stayed 1 night in Oct 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zen atmosphere. Very nice rooms and excellent service. Beautiful spa and mineral pools Loved this hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2024

10/10 Excellent

Pranav, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

miguelangel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked Everything Nice enviroment Just takes too long to get room fixed everyday
Stayed 3 nights in Aug 2024

10/10 Excellent

Sabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Nothing short of an elevated experience. Truly amazing property and wonderful staff. The attention to detail is outstanding. So comfortable and serene, we were only sorry to leave :)
Stayed 4 nights in Jul 2024

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Asian luxury.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shlee

Travelled with family
Beautiful property and the ohnsen was the best part
Stayed 1 night in Jun 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
This was our favorite stay during our 2 week Japan vacation. The hotel is impeccably designed with attention to detail around every corner. The service is amazing with genuine Japanese hospitality We can’t wait to return to the Mitsui!
Stayed 2 nights in Jun 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having traveled to over 50 countries and cannot remember ever having better service at any hotel!!!
Stayed 4 nights in May 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Superb in all respects. Thermal springs absolutely a stand out. Service like no other. Y1900 for a coffee is a bit rich but it was excellent. Little noisy in street side rooms
Stayed 3 nights in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the physical property and the helpfulness of the front desk and concierge staff. The restaurant staff were not as customer service oriented.
Stayed 5 nights in Apr 2024

10/10 Excellent

Sarang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lovely, caring and friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! This hotel is very special.
Stayed 1 night in Mar 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Titi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel. Japanese culture at its best
Stayed 1 night in Feb 2024

10/10 Excellent

Tabitha

The property is stunning. The staff is friendly and thoughtful. If I would have changed anything, it would be a bit more deeper massage during spa, and restaurant seemed to have some young staff who were not as polished as other experiences I have had. Otherwise stay was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities