See all properties
Save

Sandos Finisterra All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Marina Del Rey

Photo gallery for Sandos Finisterra All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
Terrace/patio
Exterior
Finisterra Junior Suite

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
The current price is AU$790
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
Blvd. Marina s/n, Col. Centro, Cabo San Lucas, BCS, 23410
  • Lover's Beach
    ‪18 min walk‬
  • The Arch
    ‪18 min walk‬
  • Marina Del Rey
    ‪4 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪37 min drive‬

Room options

View all photos for Junior Room, Ocean View

Free minibar, in-room safe, desk, blackout curtains

Junior Room, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • 46 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Finisterra One Bedroom Master Suite

Finisterra One Bedroom Master Suite

Finisterra One Bedroom Master Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 86 sq m
  • Sleeps 7
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Murphy Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | View from room

Junior Suite, Garden View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Marina Bay View

Free minibar, in-room safe, desk, blackout curtains

Marina Bay View

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 34 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Finisterra Casita Suite

Finisterra Casita Suite

Finisterra Casita Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
Separate bedroom
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Finisterra Junior Suite

Finisterra Junior Suite

Finisterra Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout curtains
Bathrobes
  • 44 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

You may also like

Ad
Front of property

1 Homes Cabo

El Medano Ejidal
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.9 out of 5, Exceptional, 91 reviews
The price is AU$1,624
includes taxes & fees
1 May - 2 May
1 Homes Cabo

About the area

Cabo San Lucas

An all-inclusive stay in the heart of Cabo San Lucas awaits you at Sandos Finisterra All Inclusive. Within a 20-minute stroll, you'll find Lover's Beach and Land's End. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa del Mar can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Marina property, you'll be 1.5 km (0.9 mi) from The Arch and 2.9 km (1.8 mi) from Marina Del Rey.

What's nearby

  • Cabo San Lucas Bay - 9 min walk - 0.8 km
  • Lover's Beach - 18 min walk - 1.5 km
  • Land's End - 18 min walk - 1.5 km
  • The Arch - 18 min walk - 1.6 km
  • Marina Del Rey - 4 min drive - 2.9 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 37 min drive

Restaurants

  • ‪Señor Frog's - ‬6 min walk
  • ‪Captain Tony's - ‬8 min walk
  • ‪Bar Plaza Finisterra - ‬1 min walk
  • ‪Cabo Lighthouse Restaurant - ‬13 min walk
  • ‪Tequila Shark - ‬5 min walk

About this property

Sandos Finisterra All Inclusive

Family fun on the beach, with 3 outdoor pools, near Marina Del Rey
Sandos Finisterra All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Sandos Finisterra All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4-star Cabo San Lucas property is smoke free.

  • 272 guestrooms or units
  • 8 levels
  • 4 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Built in 1968
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Sandos Finisterra All Inclusive offers 272 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 39-inch flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Spa del Mar has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

6 outdoor pools, pool umbrellas, pool loungers

Hotel Riu Palace Cabo San Lucas - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 4,515 reviews
Hotel Riu Palace Cabo San Lucas - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Finisterra All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Finisterra Los Cabos
Finisterra Los Cabos
Finisterra Los Cabos All Inclusive Resort
Finisterra Resort
Finisterra Sandos
Los Cabos Sandos Finisterra
Sandos Finisterra All Inclusive Resort
Sandos Finisterra Los Cabos
Sandos Finisterra Los Cabos All Inclusive Resort
Sandos Los Cabos Resort
Sandos Finisterra Los Cabos All Inclusive Resort Cabo San Lucas
Sandos Finisterra Los Cabos Cabo San Lucas
Sandos Finisterra Los Cabos All Inclusive Cabo San Lucas
Sandos Finisterra Los Cabos All Inclusive
Sandos Finisterra All Inclusive Cabo San Lucas
Sandos Finisterra Los Cabos All Inclusive Resort
Sandos Finisterra All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Sandos Finisterra All Inclusive?

Sandos Finisterra All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sandos Finisterra All Inclusive?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Sandos Finisterra All Inclusive on 7 Apr 2025 start from AU$790.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sandos Finisterra All Inclusive?

Yep, Sandos Finisterra All Inclusive has a free self car park.

Are there any beaches close to Sandos Finisterra All Inclusive?

Yep, Sandos Finisterra All Inclusive is a short 18-minute walk from Lover's Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Sandos Finisterra All Inclusive?

Yep, Spa del Mar is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as prenatal massages.

Does Sandos Finisterra All Inclusive have a pool?

Yep, and guests recommend it! Sandos Finisterra All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sandos Finisterra All Inclusive?

Sandos Finisterra All Inclusive features 3 outdoor pools, a full-service spa and a nightclub. All guestrooms come with 24-hour room service and free minibar items.

What makes Sandos Finisterra All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Finisterra All Inclusive.

Is Sandos Finisterra All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sandos Finisterra All Inclusive is a hit with families.

Does Sandos Finisterra All Inclusive serve breakfast?

Yep, our visitors are hooked on the free buffet breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Sandos Finisterra All Inclusive?

No, Sandos Finisterra All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sandos Finisterra All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sandos Finisterra All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sandos Finisterra All Inclusive?

No, pets and service animals are not allowed.

Sandos Finisterra All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1117 out of 1857 reviews
Rating 8 - Good. 437 out of 1857 reviews
Rating 6 - Okay. 176 out of 1857 reviews
Rating 4 - Poor. 73 out of 1857 reviews
Rating 2 - Terrible. 54 out of 1857 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the infrastructure of the facility. Very unique and easy to navigate. Property was very clean and well maintained. Staff was attentive and passionate. Restaurants seemed to be a bit understaffed at time. Our only denotation would be quality of food. It was okay, but nothing special at all. Great location, very close to the marina. Would certainly recommend Sandos Finesterra to friends with children. But for a couple who would like a more luxurious stay, there are better options
Stayed 6 nights in Dec 2024

8/10 Good

Felisha

Stayed 7 nights in Dec 2024

10/10 Excellent

Stephany

Stayed 7 nights in Dec 2024

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best property I’ve been too.
Stayed 5 nights in Dec 2024

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a 5 night stay. They did upgrade us to a 2 bedroom suite which was great, because we had our kids with us. They upgraded us I believe because they wanted to convince us to buy a timeshare. We did not. The accommodations were nice, but not luxurious. The hotel was clean and the staff friendly. It’s a very spread out hotel. You have to go to the top seventh floor with a beautiful view to Reach some of the accommodations. We didn’t like that you couldn’t swim in the beach I thought it wouldn’t be a big deal, but it would have been nice. Instead of having to walk to beaches. Good thing is it’s close to the marina and lots of shopping. Overall it was a really nice stay.
Stayed 5 nights in Dec 2024

2/10 Terrible

Dana Caroline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very old and very limited food options. Rooms were very outdated. Entertainment was good
Stayed 6 nights in Dec 2024

10/10 Excellent

Anindita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort shouts “relaxation and fun” . Across the street is the marina; everything needed to make it into a relaxing vacation is right here. Lots of events throughout the day, amazing food options, spectacular views, super friendly and polite staff. They had me at checkin with their waterproof wristband key! The cupcake cafe is their best and is the usual hotspot at most time of the day; swim up bar - ooo la la ! We were also given the best suite ever i feel … cud watch the sunrise right from the bed and the nook / walkup to our suite was private . Had the ocean view which brought me unbound mental peace. Very near the beach itself. Cant stop thinking about lazing in the hammock on the beach. No cares about not swimmable beach at all. All events were fun and for all age groups also very well organized. Can go on and on but leaving some stuff for surprise to others 😊
Stayed 7 nights in Dec 2024

10/10 Excellent

Barry L

Liked: Cleanliness, staff & service, property conditions & facilities
We found the property to be excellent!
Stayed 4 nights in Dec 2024

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved pur stay at Sandos! The staff were great and pools and activitues were wonderful. We woukd definitely go back!
Stayed 6 nights in Dec 2024

4/10 Poor

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing and most of the staff is great (we had one exception). But if you have kids between the ages of 15-17 I would not recommend it at all. The only heated pools are the adults only or the kids pool. The main pool is freezing cold and nobody wants to get in, even though this is where most of the fun for teenagers can happen since there’s a volleyball net and it is fairly big. We will most likely not come back.
Stayed 8 nights in Dec 2024

10/10 Excellent

Shahnoza, hamden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with lots to offer
Stayed 6 nights in Dec 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got home traveling with our family of seven. We absolutely loved our stay at Sandos Finnesterra. Our kids range in ages from 14 and 19-26. We received nothing but positive feedback from all. Everyone seems very content with the amenities, food choices, and activities. We give a special shout out to Carmen and Yuki on the activities squad who made sure everyone in our group had a good time. The water aerobics was definitely one of the highlights of our pool time. The hotel itself is absolutely breathtaking, from the spectacular views to the natural beauty everywhere. This is easily one of the nicer hotels we have stayed at. I think all our kids were overwhelmed with all of it. Cabo itself is easily accessible right outside the hotel. Bring comfortable footwear as you will be walking, but not one complaint from our crew. There is so much going on all around, with the marina right across the street, it made walking fun. Yes you will be “harassed” by street peddlers and people selling activities, we actually had fun with it and just told them no gracias and kept it moving. We always felt completely safe and also had a great dinner at Outpost, which is a 9 min walk from the hotel grounds. We really do not have any complaints with our experience at SF, which is a very tall order with young adults. We highly recommend staying here.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is aging...Brick area around pool is deteriating. I love the area, Entertainment people, location. I ended up with a room 1311. Sink rusted, toilet spit out water everytime you flushed up in air & on floor. I was told having a VIP I should have had a different type room.
Stayed 7 nights in Dec 2024

10/10 Excellent

Veronica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi primera vez en Sandos y supero nuestras expectativas
Stayed 4 nights in Dec 2024

6/10 Okay

Rohit

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

David

Travelled with family
Great staff!! Had a blast. Planning on coming again!!
Stayed 4 nights in Dec 2024

6/10 Okay

Darren

Stayed 7 nights in Nov 2024

10/10 Excellent

Sudarshan, Dublin

Stayed 4 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 6 nights in Dec 2024

10/10 Excellent

Victor Manuel De Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Hang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the early resort establishments in Cabo, some rooms are dated but they are large and clean, location is excellent, Marina is across the street, staff are friendly and helpful, pools are great, family pool is heated, food choices and quality are 8 out of 10, will stay there again and recommending to family travel with young kids.
Stayed 7 nights in Dec 2024

4/10 Poor

sandeep

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had a good stay overall. The resort is in a great location and walkable to many attractions. Dining options were pretty good for an all inclusive and the kids really enjoyed the pool and activities. The biggest issue we had was the cleanliness of the room we got. After the first day the room started smelling really bad from the toilets. This was regardless of whether we used it or not. The smell was coming from the drains. When I reported this to the reception the response was very slow. They eventually agreed to move us to a different room but only the day after. They came and treated the room with some chemicals that killed the smell for couple a days and it came back again later. Because of the hassle to move and the temporary treatment they did, we decided to just push thru in the room. Definitely not something I would’ve expected in a hotel of this reputation and cost. Nobody really followed up with us to see if things were ok etc as well.
Stayed 4 nights in Dec 2024

6/10 Okay

Mustafa

Travelled with family and small children
Liked: Cleanliness
We have stayed at many all inclusive resort, and though this one had a bunch of facilities we did not enjoy are stay as much for the following reasons - The staff was not friendly comparative to other resorts, they seemed unhappy (with a few exceptions) and rarely smiled. The food was very mediocre at best, not what you expect for the prices and the service was super slow, we had to wait 2 hours for a burger and it didnt show up. The cupcakes though great in selection were dry and felt stale. The overall facilities were good but in need of repairs, you could see crack etc in the pools and hot tubs, but overall good. On the plus side - the rooms were nice and spacious, overall very clean, lots of pools and places to hangout, so that was a plus.
Stayed 4 nights in Dec 2024

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff here. And the resort itself is absolutely beautiful and very accessible to walk into town if you’d like to go off the resort.
Stayed 5 nights in Dec 2024