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DoubleTree by Hilton Hotel Miami Airport & Convention Center

4.0 star property
Pet-friendly hotel connected to the convention centre in Miami with free airport shuttle
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Hotel Miami Airport & Convention Center

Outdoor pool, open 7:00 AM to 10:00 PM, pool loungers
Point of interest
Meeting facility
View from property
Junior Suite, 1 King Bed

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot tub
  • Bar
  • Housekeeping
  • Room service
The price is AU$221
includes taxes & fees
12 Jan - 13 Jan

Explore the area

Map
711 NW 72nd Ave, Miami, FL, 33126
  • Miami Airport Convention Center
    4 min walk
  • Waterford at Blue Lagoon
    15 min walk
  • CityPlace Doral
    5 min drive
  • Miami, FL (MIA-Miami Intl.)
    9 min drive

Room options

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Living area

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 169 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Pillow-top bed
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Premium bedding
Sofa bed
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Sheraton Miami Airport Hotel & Executive Meeting Center

Pool
Free airport shuttle
Pet-friendly
Free WiFi
4.1 out of 5, Very good, (1589)
The price is AU$271
for 1 night
includes taxes & fees
19 Jan - 20 Jan
Sheraton Miami Airport Hotel & Executive Meeting Center

About the area

Miami

At DoubleTree by Hilton Hotel Miami Airport & Convention Center, you'll be connected to the convention centre and 7.9 km (4.9 mi) from Miracle Mile. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free airport shuttle. .DoubleShot Tapas & Burger serves American cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym, Hot tub and pool loungers as well as access to basketball. 172000 square feet (15979 square metres) of event facilities include 54 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 11 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 4-property class Miami hotel include Dolphin Mall and University of Miami.

What's nearby

  • Miami Airport Convention Center - 4 min walk
  • Waterford at Blue Lagoon - 15 min walk
  • Miracle Mile - 8 min drive
  • Dolphin Mall - 9 min drive
  • University of Miami - 11 min drive

Getting around

  • Palmetto Station - 8 min drive
  • Hialeah Market Station - 9 min drive
  • Miami International Airport (MIA) - 9 min drive

Restaurants

  • ‪Wendy's - ‬16 min walk
  • ‪Karla Bakery - ‬2 min drive
  • ‪Lobby - ‬2 min walk
  • ‪Caribe Cafe Restaurant - ‬12 min walk
  • ‪La Ultima Parada - ‬16 min walk

About this property

DoubleTree by Hilton Hotel Miami Airport & Convention Center

Pet-friendly hotel connected to the convention centre in Miami with free airport shuttle
DoubleTree by Hilton Hotel Miami Airport & Convention Center offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 54 meeting rooms. Event space at this hotel measures 172000 square feet (15979 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel Miami Airport & Convention Center. A roundtrip airport shuttle is free (available on request). For a fee, parking is available.

This 4-star Miami hotel is smoke free.

  • 1 building
  • 334 guestrooms or units
  • 12 levels
  • 172000 sq ft of conference space
  • 15979 sq. m of conference space
  • Built in 1984
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Hotel Miami Airport & Convention Center offers 334 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Languages

English, French, Japanese, Portuguese, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6:30 AM to 11:30 PM on request
  • Parking on site (USD 10 per night; includes in/out privileges)
  • Valet parking on site (USD 15 per night; includes in/out privileges)
  • Extended parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11 AM for a fee: USD 25 to 35 for adults and USD 20 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • DoubleShot Tapas & Burger
  • Fresh Market - Grab & Go
  • Impressions

Things to do

  • 24-hour gym
  • Basketball
  • Outdoor pool
  • Shopping centre
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 54 meeting rooms
  • Computer station
  • Conference centre (172,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (42 centimetre wide door)
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (46 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 30 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.00 to 35.00 for adults and USD 20.00 to 25.00 for children
  • Self-parking fee: USD 10.00 per night (in/out privileges)
  • Valet parking fee: USD 15.00 per night (in/out privileges)
  • Extended parking fee: USD 10 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 4 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree by Hilton Miami Airport Convention Center
DoubleTree by Hilton Hotel Miami Airport Convention Center
DoubleTree Miami Airport
Hilton DoubleTree Miami Airport
Miami Airport DoubleTree
Doubletree By Hilton & Miami Airport Hotel Miami
Doubletree By Hilton And Miami Airport Convention Center
DoubleTree Hilton Miami Airport Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

DoubleTree by Hilton Hotel Miami Airport & Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

As of 5 Jan 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Miami Airport & Convention Center on 12 Jan 2025 start from AU$221.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

Yep, DoubleTree by Hilton Hotel Miami Airport & Convention Center has a self car park with in/out privileges for USD 10.00 per night. Additionally there is extended parking for USD 10 per night.

Are there any beaches close to DoubleTree by Hilton Hotel Miami Airport & Convention Center?

The closest beach to DoubleTree by Hilton Hotel Miami Airport & Convention Center is Rickenbacker Causeway Beach (15.6 km).

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center have a pool?

DoubleTree by Hilton Hotel Miami Airport & Convention Center has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What makes DoubleTree by Hilton Hotel Miami Airport & Convention Center a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Hotel Miami Airport & Convention Center.

Is DoubleTree by Hilton Hotel Miami Airport & Convention Center family-friendly?

You bet! With amenities such as a deli and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel Miami Airport & Convention Center is a hit with families.

Does DoubleTree by Hilton Hotel Miami Airport & Convention Center serve breakfast?

Yep, full brekkie is available daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

Yep, there's a free airport shuttle that runs from 6:30 AM - 11:30 PM on request.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Hotel Miami Airport & Convention Center?

Check-in begins at 4:00 PM. Check-out time is noon.

DoubleTree by Hilton Hotel Miami Airport & Convention Center Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 1425 out of 3520 reviews" "
Rating 8 - Good. 668 out of 3520 reviews" "
Rating 6 - Okay. 508 out of 3520 reviews" "
Rating 4 - Poor. 421 out of 3520 reviews" "
Rating 2 - Terrible. 498 out of 3520 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Feliza

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the property, we come here twice a year. The only thing was, that house keeping forgot to bring us new towels. They clean the room perfectly, they just happend to bring us new towels. When we came back to the room, we had to go to the front desk and request new towels. Im pretty sure they just forgot. Just wanted to bring up to your attention.
Stayed 2 nights in Oct 2024

8/10 Good

Micaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ok
Stayed 2 nights in Oct 2024

10/10 Excellent

ROBINSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Sydney

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel
Stayed 1 night in Oct 2024

8/10 Good

nazario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a last minute booking. Close by everything but quiet enough.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2024

8/10 Good

Danilo, Paterson

Liked: Staff & service, property conditions & facilities
Overall 7/10 putting everything in consideration.
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Max leo paul

Travelled with partner
Liked: Cleanliness, amenities
I wasn’t aware we had to pay for self parking if we didn’t want to valet. Bed head board fell on me while sleeping on my last night.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mildrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

luis alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport, excellent cleaning room.
Stayed 1 night in Sep 2024

10/10 Excellent

margarita, Deland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice! Clean beautiful. My only complaint is the parking. You either have to use valet 15a day or park for 10 a day but not that close to the hotel. Starbucks employee wasn’t pleasant. But everything else was nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Luigi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so disappointed with my recent stay at your hotel on Sept 20th. I booked a room for that night, intending to use my Hotel.com points. However, before booking, I called the hotel to inquire about parking for a moving truck. I spoke with a front desk representative and explained that I would arrive around 2 am. We discussed the need for a larger parking space and agreed upon a $30 nightly fee. Following the call, I completed my reservation on Hotel.com using my points. To confirm the parking arrangement and late arrival, I called the hotel again to reiterate my prior conversation and ensure the room and parking would be available at 2 am. Unfortunately, upon arrival at 2:35 am, I was informed that because I used Hotel.com points for the room, the $30 nightly parking arrangement wouldn't be honored. Instead, the hotel attempted to charge me $200 for the five hours of parking I would be utilizing. The hotel staff refused to honor the agreement despite explaining the previous conversations with your staff and the confirmed parking reservation at a different rate. Given the late hour and lack of alternative options, I felt pressured to pay the unexpected $200 fee to secure a parking spot for the moving truck and access my room. I am deeply dissatisfied with this experience. This might be occurring with other guests, and needs to be investigated Furthermore, I request a reversal of the Hotel.com points used for this reservation and reimburse my parking fees from the hotel
Stayed 1 night in Sep 2024

2/10 Terrible

Laurie

Business traveller
Sad
I requested that my points be refunded to me because the business appointment I had to attend was moved to a different Miami location. I stayed at Sheraton , not Hilton, but I wasn’t refunded my points. I know the policy but it would still seem to me that hotels.com could have helped more.
Stayed 1 night in Sep 2024

10/10 Excellent

JUAN, Humble Texa

Travelled with family
Liked: Amenities
Just great 100 per cent recomendable
Stayed 1 night in Sep 2024

6/10 Okay

Aubrey, Providenciales

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Really good location and a safe property.
Stayed 1 night in Sep 2024

6/10 Okay

Ariel

The sistem was down Service was a disaster
Stayed 3 nights in Jul 2024

2/10 Terrible

Edwin

Liked: Cleanliness
Stayed 2 nights in Sep 2024