6/10 Okay
Russell G
Travelled with family
20 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was conveniently located and the parking was great.
Our room experience; however, was not the best. We got locked out of the room on the was to breakfast (8:45). I had to search for someone to help us. I checked around the front desk. Banged on both the office door and another door. I finally found her in the laundry room. I told her our situation and she reset the keys. I also asked them if there were any eggs left as it was empty. We got our breakfast, headed upstairs to our room, only to find out the key still did not work. I put my breakfast on the floor while my daughter waited, and. went back downstairs. This time I was a little upset. The girl at the front desk followed me back upstairs with a tool kit, fiddled with the battery on the lock and then told me that maintenance would have to come and “change the door”. I told her we had to leave at 12:00 (it was approx 9:45). She said they’d be up “soon”. I waited until 11:15, walked back down and asked if there were any updates. She was very surprised and obviously forgot to tell anyone. The other girl sitting next to her asked what was going on. I told her and she seemed upset with the girl telling her what she needed to do. This young lady grabbed the same toolbox and a fresh battery, came upstairs to 306, and after some time, replaced the battery. By this time, it was almost 12:20. It took almost 4 hours!
The room was nice, but please check the sink. It is clogging.
Also, the A/C unit sounds like a siren.
Russell G
Stayed 5 nights in Oct 2024