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Hyatt Regency Monterey Hotel & Spa

4.5 star property
Luxury resort with 2 restaurants and 2 outdoor pools

Photo gallery for Hyatt Regency Monterey Hotel & Spa

Exterior
Lobby
Golf
2 outdoor pools, pool loungers
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

The current price is AU$433
includes taxes & fees
17 Apr - 18 Apr

Explore the area

Map
1 Old Golf Course Rd, Monterey, CA, 93940
  • Monterey County Fairgrounds
    ‪15 min walk‬
  • Fisherman's Wharf
    ‪4 min drive‬
  • Monterey Bay Aquarium
    ‪5 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪4 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony, Golf View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony, Golf View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Golf View

Room, 1 King Bed, Golf View

Room, 1 King Bed, Golf View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Patio

Highlights

Patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

Highlights

Patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Golf View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Golf View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Monterey)

Suite (Monterey)

Suite (Monterey)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Patio, Golf View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Patio, Golf View

Highlights

Patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio, Golf View

Room, 1 King Bed, Patio, Golf View

Room, 1 King Bed, Patio, Golf View

Highlights

Patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 4
  • 1 Single Bed

View all photos for Room, 1 King Bed, Balcony, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Shower)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Monterey

A luxury stay in the heart of Monterey awaits you at Hyatt Regency Monterey Hotel & Spa. You'll be 2.6 km (1.6 mi) from Fisherman's Wharf and 3.6 km (2.2 mi) from Monterey Bay. Highlights at this resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, Swedish massages and aromatherapy. Sea Root Bar is the resort's own bar. Enjoy access to 2 hot tubs and 6 outdoor tennis courts along with a golf course and a gym. 40000 square feet (3716 square metres) of event facilities include 26 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a steam room and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free airport shuttle. .With a stay at this 4.5-property class Monterey resort, you'll be 4.4 km (2.7 mi) from Monterey Bay Aquarium and 3.5 km (2.2 mi) from Cannery Row.
View more Resorts in MontereyOpens in a new window

What's nearby

  • Naval Postgraduate School - 9 min walk - 0.8 km
  • Monterey County Fairgrounds - 15 min walk - 1.3 km
  • Fisherman's Wharf - 4 min drive - 3.2 km
  • Cannery Row - 4 min drive - 3.7 km
  • Monterey Bay Aquarium - 5 min drive - 4.9 km

Getting around

  • Monterey Station - 13 min drive
  • Monterey, CA (MRY-Monterey Peninsula) - 4 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Sapporo Japanese Steakhouse - ‬3 min drive
  • ‪Dust Bowl Brewing Tap Depot - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Captain + Stoker - ‬3 min drive

About this property

Hyatt Regency Monterey Hotel & Spa

Luxury resort with 2 restaurants and 2 outdoor pools
Hyatt Regency Monterey Hotel & Spa offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 2 hot tubs. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this resort measures 40000 square feet (3716 square metres) and includes a conference centre. A health club, a steam room, and spa services are also featured at the luxury Hyatt Regency Monterey Hotel & Spa. A roundtrip airport shuttle is free (available on request). For a fee, parking is available. A complete renovation of Hyatt Regency Monterey Hotel & Spa was completed in November 2020.

Smoking is allowed in designated areas at this 4.5-star Monterey resort.

  • 560 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • 40000 sq ft of conference space
  • 3716 sq. m of conference space
  • Built in 1967
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Hyatt Regency Monterey Hotel & Spa offers 560 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered once per stay.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 7:00 AM to 11:00 PM on request
  • Parking on site (USD 20 per day)
  • Valet parking on site (USD 20 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 6 to 28 for adults and USD 6 to 28 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Central Coast Provisions
  • Sea Root
  • Sea Root Bar

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 2 outdoor pools
  • 6 outdoor tennis courts
  • Basketball
  • Bicycle rentals
  • Full-service spa
  • Golf
  • Golf lessons
  • Health club
  • Playground
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's games
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 26 meeting rooms
  • Computer station
  • Conference centre (40,000 square foot of space)

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per week
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.76 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 6.00 to 28 for adults and USD 6.00 to 28 for children
  • Self-parking fee: USD 20.00 per day
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Hotel Monterey
Hyatt Regency Monterey
Hyatt Regency Monterey Hotel
Monterey Hyatt Hotel
Regency Monterey
Hyatt Regency Monterey Ca
Hyatt Regency Monterey Hotel And Spa
Hyatt Regency Monterey Hotel Monterey
Hyatt Regency Monterey Hotel Spa
Hyatt Regency Monterey & Spa
Hyatt Regency Monterey Hotel Spa
Hyatt Regency Monterey Hotel & Spa Resort
Hyatt Regency Monterey Hotel & Spa Monterey
Hyatt Regency Monterey Hotel & Spa Resort Monterey

Frequently asked questions

What is the cancellation policy at Hyatt Regency Monterey Hotel & Spa?

Hyatt Regency Monterey Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Monterey Hotel & Spa?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Monterey Hotel & Spa on 17 Apr 2025 start from AU$369.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Monterey Hotel & Spa?

Yep, Hyatt Regency Monterey Hotel & Spa has a self car park for USD 20.00 per day.

Are there any beaches close to Hyatt Regency Monterey Hotel & Spa?

Yep, Hyatt Regency Monterey Hotel & Spa is a short 14-minute walk from Monterey State Beach.

Is there a spa on site at Hyatt Regency Monterey Hotel & Spa?

Yep, there is an onsite spa at Hyatt Regency Monterey Hotel & Spa. You'll enjoy services like prenatal massages.

Does Hyatt Regency Monterey Hotel & Spa have a pool?

Yep, and guests love it! Hyatt Regency Monterey Hotel & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hyatt Regency Monterey Hotel & Spa?

Hyatt Regency Monterey Hotel & Spa features 2 outdoor pools, 2 hot tubs and a health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hyatt Regency Monterey Hotel & Spa a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Monterey Hotel & Spa.

Is Hyatt Regency Monterey Hotel & Spa family-friendly?

You bet! With amenities such as a playground and 2 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Monterey Hotel & Spa is a hit with families.

Does Hyatt Regency Monterey Hotel & Spa serve breakfast?

Yep, guests give top marks to the buffet breakfast here! Available daily from 7:00 AM to 10:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt Regency Monterey Hotel & Spa?

Yep, there's a free airport shuttle that runs from 7:00 AM - 11:00 PM on request.

Is there a bar or restaurant at Hyatt Regency Monterey Hotel & Spa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Monterey Hotel & Spa?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Regency Monterey Hotel & Spa?

Dogs are welcome at Hyatt Regency Monterey Hotel & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hyatt Regency Monterey Hotel & Spa?

Yep, Hyatt Regency Monterey Hotel & Spa has an 18-hole golf course. Golf lessons are also available.

Hyatt Regency Monterey Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 788 out of 1408 reviews
Rating 8 - Good. 328 out of 1408 reviews
Rating 6 - Okay. 159 out of 1408 reviews
Rating 4 - Poor. 80 out of 1408 reviews
Rating 2 - Terrible. 53 out of 1408 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buying from Expdia will not cover resort fee. It looked cheaper at a glance because not including resort fee.
Stayed 1 night in Dec 2024

10/10 Excellent

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The holiday decor was beautiful and the s'mores kit was super fun.
Stayed 2 nights in Dec 2024

4/10 Poor

Laurence

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Salina

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I had bed bugs bite marks. I am still itching after a few days. They need to clean the room throughly and check the beds.
Stayed 1 night in Dec 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The condition of the property did not align with photos. When we arrived at our building, there were huge piles of white hefty bags outside. The hallway to our room smelled and the room was dirty. For the rates charged, this was a disappointing experience. The front desk did make good in part by waiving the resort fee (which was noted in the fine print as an additional charge on top of parking fee).
Stayed 1 night in Dec 2024

8/10 Good

Firouz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Paul

Stayed 2 nights in Dec 2024

10/10 Excellent

Monica, Weston

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was super dirty , they never vacuum the room and was full of chips on the floor when we get in. Bathroom too small, not enough space, and not a cheap hotel for that experience
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Bad experience
Hard and uncomfortable bed. Our bathroom door dragged on the floor and wouldn’t close. Our tv didn’t chromecast didn’t work. The booking process through hotels.com didn’t properly display payment amounts. Overall bad vibes
Stayed 1 night in Dec 2024

6/10 Okay

Zainub

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No water bottles inside hotel room.
Stayed 1 night in Dec 2024

8/10 Good

RAHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lobby, bar, buffet breakfast
Stayed 3 nights in Dec 2024

6/10 Okay

Shane, Mountain View

Stayed 1 night in Dec 2024

6/10 Okay

Helen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Although the property grounds and shared facilities were nice, the rooms themselves were very small and outdated. There were no tables in the rooms and absolutely zero space to lay out any belongings or toiletries.
Stayed 2 nights in Dec 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Place To Stay
It was great from a wonderful check in to dinner and drinks both nights you don’t have to leave the resort it’s all there
Stayed 2 nights in Dec 2024

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness, staff & service
Disappointed After Several Great Stays
This was our fourth visit, as we always stay here when in Monterrey, but this time was disappointing. We arrived early on the 25th and were placed in the most distant and older section of the hotel. The bathroom was extremely small, no space for makeup or toothbrush and with poor water flow in the sink and a half-glass shower that soaked the floor. Despite the hotel seeming quiet, I had to request a microwave twice and was told there was a waiting list. Extra blankets also took over 90 minutes to arrive after a follow-up call. It’s unfortunate, as this hotel has been a favorite, but we’re unsure if we’ll return next time!
Stayed 4 nights in Dec 2024

10/10 Excellent

Mateo

Stayed 1 night in Dec 2024

2/10 Terrible

Wendy

Stayed 1 night in Dec 2024

10/10 Excellent

Aura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place!
Stayed 2 nights in Dec 2024

6/10 Okay

Nikhil

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor ventilated room. Heat cold not working well. Shower area was spraying water outside creating pool of water. Let front desk know but no one came to fix it until checkout.
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Our favorite place to stay for so many reasons. The pool & hot tubs are perfect temperature. Love the full gym; They have cold towels to bring in the sauna/steam room. Golf course is really nice. Everyone that works here is so nice and helpful. The water bottles with filtered water everywhere is so convenient.
Stayed 3 nights in Dec 2024

4/10 Poor

H

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A lot of light coming into the room at night from the passage. The edges of the door allowed a ton of light in. We could not sleep. The front desk did nothing to help. Spoiled our Christmas!!!
Stayed 1 night in Dec 2024