4/10 Poor
Brandy
Travelled with partner
12 Aug 2024
Disliked: Staff & service, amenities
We ve been going to Halcyon for years and every year there is some big change. This years changes in staffing and rules are probably by far the worst it’s been. The pools looked very dirty and the spa did not feel like a relaxing oasis that you’d expect for the prices. Our girls at the spa were lovely as people but the atmosphere felt dirty and off. The beds were super uncomfortable and the blankets looked very old and not up to spa standard. The facility was okay but I think they let anyone and everyone into the pools now. We were there for a couple nights and after the hot springs we left feeling everything but relaxed. It was VERY noisy, screaming children everywhere and very intoxicated people. I wouldn’t come here ever again if I was looking to relax. For the prices of the night stays I’d rather take my business to sparkling hills. The cabin was well kept and very large bathrooms. We were very happy with our cabin but that was pretty much it.
Brandy
Stayed 2 nights in Aug 2024