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CoCo Key Hotel and Water Resort 

3.5 star property
Family-friendly hotel with 4 restaurants and 3 outdoor pools

Photo gallery for CoCo Key Hotel and Water Resort 

Water park
Arcade
Property amenity
Food and drink
Arcade

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
The current price is AU$240
includes taxes & fees
9 Apr - 10 Apr

Explore the area

Map
7400 International Dr, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪2 min drive‬
  • Orange County Convention Center
    ‪4 min drive‬
  • Universal Studios Florida
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for King Suite

In-room safe, desk, iron/ironing board, bed sheets

King Suite

Highlights

Air conditioning
Fridge
HDTV
Renovated in 2021
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Standard

In-room safe, desk, iron/ironing board, bed sheets

King Standard

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Accessible

In-room safe, desk, iron/ironing board, bed sheets

King Accessible

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Beds Tower

Two Beds Tower

Two Beds Tower

Highlights

Air conditioning
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Two Beds Standard

In-room safe, desk, iron/ironing board, bed sheets

Two Beds Standard

Highlights

Air conditioning
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Tower

In-room safe, desk, iron/ironing board, bed sheets

King Tower

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
  • 33.1 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Pool View

In-room safe, desk, iron/ironing board, bed sheets

King Pool View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Beds Pool View

In-room safe, desk, iron/ironing board, bed sheets

Two Beds Pool View

Highlights

Air conditioning
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Beds Accessible

In-room safe, desk, iron/ironing board, bed sheets

Two Beds Accessible

Highlights

Air conditioning
Fridge
HDTV
Renovated in 2021
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Standard

In-room safe, desk, iron/ironing board, bed sheets

Family Standard

Highlights

Air conditioning
Fridge
HDTV
Renovated in 2021
2 bedrooms
Hairdryer
Private bathroom
Shower/bath combination
  • 61 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at CoCo Key Hotel and Water Resort . You'll be 1.7 km (1.1 mi) from Universal Orlando Resort and 3.3 km (2 mi) from Orange County Convention Center. Highlights at this hotel include 4 restaurants, 3 outdoor swimming pools and a free water park. .The restaurant, Tradewinds, serves American cuisine and is open for breakfast. Paco's Pool Side Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, kids' swimming pool and waterslide. 5000 square feet (465 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find a coffee shop/cafe, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7 AM and 11:00 AM. There's also valet parking, along with the convenience of a free theme park shuttle. .Sights within a 10-minute drive of this 3.5-property class Orlando hotel include Universal Studios Florida and Florida Mall.

What's nearby

  • Universal Orlando Resort - 2 min drive - 1.8 km
  • Orange County Convention Center - 4 min drive - 3.3 km
  • Universal’s Volcano Bay - 5 min drive - 3.0 km
  • Universal Studios Florida - 6 min drive - 3.8 km
  • SeaWorld® Orlando - 6 min drive - 5.4 km

Getting around

  • Orlando Station - 11 min drive
  • Orlando International Airport (MCO) - 19 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Perkins American Food Co. - ‬7 min walk
  • ‪Rosen Inn Bar - ‬6 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk

About this property

CoCo Key Hotel and Water Resort 

Family-friendly hotel with 4 restaurants and 3 outdoor pools
CoCo Key Hotel and Water Resort  offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes conference space. A children's pool, a fitness centre, and a vending machine are also featured at the family-friendly CoCo Key Hotel and Water Resort . For a fee, parking is available. A complete renovation of CoCo Key Hotel and Water Resort  was completed in December 2021.

Smoking is allowed in designated areas at this 3.5-star Orlando hotel.

  • 391 guestrooms or units
  • 5 levels
  • 8 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 5000 sq ft of conference space
  • 465 sq. m of conference space
  • Built in 1971
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Locker space
  • Coffee shop
  • Bar by the pool
CoCo Key Hotel and Water Resort  offers 391 accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, French, Portuguese, Spanish

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  • Hot tub
  • Pet-friendly
  • Waterslide
3.6 out of 5, Good, 2,552 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free theme park shuttle
  • Uncovered parking on site (USD 12 per night; includes in/out privileges)
  • Valet parking on site (USD 15 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: USD 19.95 for adults and USD 13.95 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Calalloo Grill
  • Paco's Pool Side Bar
  • Starbucks
  • Tradewinds
  • Wet Rooster Tiki Bar

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Gym
  • Hot tub
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free theme park shuttle
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5,000 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (132 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Resort fee: USD 50.63 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Children's club/arcade access
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Phone calls
  • Pool access
  • Hot tub access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 for adults and from USD 13.95 for children
  • Uncovered self-parking fee: USD 12 per night (in/out privileges)
  • Valet parking fee: USD 15 per night
  • Early check-in fee: USD 45 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

CoCo Key Hotel & Water Resort-Orlando
CoCo Key Hotel Resort-Orlando
CoCo Key Resort-Orlando
CoCo Key Water Hotel
CoCo Key Water Resort-Orlando
CoCo Resort-Orlando
CoCo Water Resort-Orlando
Hotel CoCo Key Resort-Orlando
Key Resort-Orlando
Water Resort-Orlando
CoCo Key Hotel Water Resort-Orlando
CoCo Key Hotel Water
CoCo Key Hotel Water Resort Orlando

Frequently asked questions

What is the cancellation policy at CoCo Key Hotel and Water Resort ?

CoCo Key Hotel and Water Resort  offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at CoCo Key Hotel and Water Resort ?

As of 6 Apr 2025, prices found for a 1-night stay for 2 adults at CoCo Key Hotel and Water Resort  on 9 Apr 2025 start from AU$156.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at CoCo Key Hotel and Water Resort ?

Yep, CoCo Key Hotel and Water Resort  has an uncovered self car park with in/out privileges for USD 12 per night.

Does CoCo Key Hotel and Water Resort  have a pool?

Yep, and guests love it! CoCo Key Hotel and Water Resort  has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does CoCo Key Hotel and Water Resort  have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at CoCo Key Hotel and Water Resort ?

CoCo Key Hotel and Water Resort  features 3 outdoor pools, 1 hot tub and 4 restaurants.

Is CoCo Key Hotel and Water Resort  family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that CoCo Key Hotel and Water Resort  is a hit with families.

Does CoCo Key Hotel and Water Resort  serve breakfast?

Yep, buffet brekkie is offered daily between 7 AM and 11:00 AM.

Is there a free airport shuttle available at CoCo Key Hotel and Water Resort ?

No, CoCo Key Hotel and Water Resort  does not offer an airport shuttle service.

Is there a bar or restaurant at CoCo Key Hotel and Water Resort ?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at CoCo Key Hotel and Water Resort ?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at CoCo Key Hotel and Water Resort ?

No, only service animals are allowed.

CoCo Key Hotel and Water Resort  Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1516 out of 3233 reviews
Rating 8 - Good. 672 out of 3233 reviews
Rating 6 - Okay. 467 out of 3233 reviews
Rating 4 - Poor. 264 out of 3233 reviews
Rating 2 - Terrible. 314 out of 3233 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and me are very pleased with the good service of the staff, quick check-in and check-out, we have room service every day with all towels reserved, swimming pools heated until 10 pm. The hotel is very well located and you can walk to nearby restaurants, there are shops and a cafeteria inside. Clean and comfortable hotel! I highly recommend it!
Stayed 4 nights in Jan 2025

10/10 Excellent

Najib

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is decent. They try their best to keep it nice. The only issue was the smell of our room. we stayed tower building 3rd floor.
Stayed 3 nights in Jan 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the water park, but we stayed too close and the noise was quite a bit for our group. Could walk to eat at lots of places. Good location.
Stayed 5 nights in Dec 2024

2/10 Terrible

dave

Travelled with family
Disliked: Staff & service, property conditions & facilities
Horrible. After going year after year. - arrived late and was assigned wrong room. We had 4 guests and only had sleeping for 3. Could only switch rooms the next day. Not enough pillows and sheets. Couldn’t ever reach anyone by phone or text. Got pillows and sheets a day later - buffet empty. No sausage, bacon or taters. I was constantly told 10 mins. They never came. - water park - 1/2 was closed and only opened rotationaly. Water slide had only one tube. Kids lined up and waited so long because of one tube. - room keys kept stop working. Had to go back to desk every time because no one answers the phone. - complained to manager about all this. Took a long time to discuss and explain. She said she would refund resort fees. At check out it wasn’t doesn’t properly. Had to start all over again with another manager. Wasted another 40 minutes. Spend more time at front desk to fix things than we should have. Won’t go back ever again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Sarah Miranda

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The towels in the rooms were old and hard
Stayed 2 nights in Dec 2024

4/10 Poor

Navy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in
Stayed 1 night in Jan 2025

6/10 Okay

Yoli

Travelled with family
Disliked: Property conditions & facilities
Se paga extra por parking, una locura.
Stayed 1 night in Jan 2025

2/10 Terrible

Trey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump, they make it look good online but from the moment we pulled up and saw the pr*st****e in the parking lot we knew we’d be in for a treat. Against my better judgement I checked in and we went to our room, it was so dirty and gross that I would have rather slept in the car. Also it was almost the farthest building from the water park that we possibly could have been in and we have 2 young kids so there was no way that was going to work. I went back to the front desk and asked if we could have a different room, preferably one next to the water park and one that matched the pictures of the one we had booked online and she explained to me that those rooms and smaller and also have smaller beds. At this point I was done with the place, so I asked for a refund of what I had paid for “resort fees” and parking as well as a full refund of what I had paid to stay at this dump. They refunded the resort fees and the parking but have yet to refund the rest of our money. Don’t let the pictures of this place fool you, it’s garbage. Go anywhere else in Orlando unless you want bedbugs or any diseases you could pick up here.
Stayed 4 nights in Dec 2024

2/10 Terrible

Joseph

Stayed 1 night in Jan 2025

6/10 Okay

Josiah

Stayed 4 nights in Dec 2024

6/10 Okay

Krindi

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I truly have is that the hours of the “resort” are a little ridiculous. We were only there for one night, and it’s been chilly for Florida. My granddaughter did get a little time to enjoy water park area when we arrived. I was extremely disappointed to find out upon arrival that the water park/ play area doesnt open til 11am, which that day was not opening til noon. They had life guards walking back and forth in front of the pool areas with no kids to swim, but numerous kids and parents waiting for water park area to open. My 6 year old granddaughter was tired of waiting so the $170 I spent was way too much considering she never really enjoyed the play area. We ended up spending an excessive amount of money in the arcade unfortunately. We choose to bring our own drinks and order pizza from across the street while we were there.
Stayed 1 night in Dec 2024

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I emailed the property through the Expedia link to say I would be arriving late past two in the morning. When I showed up, I was told they had not received the message because it was through Expedia. They gave away my room. The only room left was a party room with no actual bed. This was a rocky start, but I was transferred to a new room the next day.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
This is our second time staying at Coco Key and we had another great time! It has everything we needed, but it’s also close to other attractions in the area. Would highly recommend!
Stayed 4 nights in Dec 2024

6/10 Okay

Jessica

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Alyssa

Stayed 4 nights in Dec 2024

4/10 Poor

Alyssa

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 days and the water in my room kept either turning cold mid shower or completely off. Never had warm enough water. Called front desk multiple times and never no answer. Had to constantly take the elevator from the 5th floor to the front to tell them and never got any answers or anyone to even offer a different room. Day before check out we had completely no water on the entire floor and took then hours to even tell us it was a problem in the “broiler room” very unfriendly staff. For a 9 day vacation and all the money spent we are very disappointed.
Stayed 5 nights in Dec 2024

8/10 Good

Renee

Stayed 2 nights in Dec 2024

4/10 Poor

Marty

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Rosaida, Killeen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, roaches
Stayed 1 night in Dec 2024

2/10 Terrible

Rosaida, Killeen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn’t have hot water, the day we checked in, or the morning after. I went to the customer service desk. And the lady said they were trying to fix the issue. I told her that I didn’t feel it was fair for my kids to have to shower with cold water for a couple of days when it was very cold outside. She said there was nothing that she could do, and that if I canceled my reservation for the remainder of our stay, we still had to pay the full price. The sheets smelled like urine, the room stunk so bad. My daughter saw a roach crawling on her suitcase. When we booked the room, it seemed like we were supposed to get a room with a view to the water park, instead we got a view to another room in front of ours. I will never stay at this hotel again, neither will I recommend anyone to.
Stayed 2 nights in Dec 2024

10/10 Excellent

Quocchanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024