2/10 Terrible
Felix
Travelled with family, Travelled with family and small children
30 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was far from satisfactory.
Upon arrival, the check-in process was frustrating. The front desk staff were not very polite and struggled with English, which made communication difficult. I had specifically requested an additional bunk bed in my booking comments for my one-bedroom suite, but it was not provided.
In addition, the TV and refrigerator in the room were not functioning, which was quite disappointing. From 5 PM until midnight, there was significant noise from other guests running in the hallway and shouting. Despite my efforts to address this by calling the front desk, the noise continued, making it challenging to put my 2-year-old baby to sleep.
Furthermore, the air conditioning vents were moldy, and we could not use the AC due to the unpleasant smell it emitted. When I inquired about switching rooms, I was informed that no other rooms were available.
The pillows were also quite uncomfortable, resembling rolled-up sheets rather than proper pillows. To add to my frustrations, I noticed several bugs in the curtains that I had to remove myself.
Lastly, after checking out, I received a notification from my bank indicating that the hotel had charged me again for another night. When I contacted the hotel, I was told they had forgotten to reverse the deposit.
Given these numerous issues, I cannot recommend this hotel. I would appreciate a prompt reimbursement for my stsy, as it did not meet expectations. Thank you for your attention to this matter.
Felix
Stayed 1 night in Sep 2024