Riviera Resort Palm Springs: Deals & Reviews (Palm Springs, USA)

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Resort with 2 outdoor swimming pools, near San Jacinto Mountains

Dates

December 2024

January 2025

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Overview
Rooms
Location
Policies

Good

Popular amenities

Explore the area

1600 N Indian Canyon Drive, Palm Springs, CA, 92262

Desert Regional Medical Center
14 min walk
Palm Springs Square Shopping Center
15 min walk
Las Palmas
16 min walk
Palm Springs, CA (PSP-Palm Springs Intl.)
11 min drive

Room options

Suite, 1 Single Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

Sleeps 2
1 Single Bed

Suite, 1 Single Bed (Yucca)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

53 sq m
Sleeps 2
1 Single Bed

Deluxe Room, 2 Queen Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

33 sq m
Sleeps 4
2 Queen Beds

Premium Room, Multiple Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

33 sq m
Sleeps 4
2 King Beds

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

30 sq m
Sleeps 4
2 Queen Beds

Suite, 1 Single Bed (Agave)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

53 sq m
Sleeps 2
1 Single Bed

Standard Room, 2 Queen Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

30 sq m
Sleeps 4
2 Queen Beds

Deluxe Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

33 sq m
Sleeps 4
2 Queen Beds

Suite, 1 Single Bed (Chairman)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

162 sq m
Sleeps 4
1 Single Bed

Suite, 1 Single Bed (Indigo)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

69 sq m
Sleeps 2
1 Single Bed

Suite, 1 Single Bed (Sage)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

76 sq m
Sleeps 2
1 Single Bed

Standard Room

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

30 sq m
Sleeps 2
1 Single Bed

Suite, 1 Single Bed (Lily)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

53 sq m
Sleeps 2
1 Single Bed

Suite, 1 Single Bed (Palo Verde)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

53 sq m
Sleeps 2
1 Single Bed

Suite, 1 Single Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

69 sq m
Sleeps 2
1 Single Bed

Deluxe Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

30 sq m
Sleeps 2
1 King Bed

Premium Room, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

53 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

30 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

33 sq m
Sleeps 2
1 King Bed

Standard Room, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

33 sq m
Sleeps 2
1 King Bed

Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Hypo-allergenic bedding

Renovated in 2020

43 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Hot tub

Kids pool

Free WiFi

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About the area

Palm Springs

Riviera Resort Palm Springs puts you in the centre of Palm Springs, 1.4 km (0.9 mi) from San Jacinto Mountains and 2.8 km (1.8 mi) from Palm Springs Convention Center. Highlights at this boutique resort include 2 outdoor swimming pools, 2 poolside bars and a full-service spa. .A relaxing day at St. Somewhere Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Come Monday Cafe, serves Italian cuisine and is open for breakfast. 5 o’Clock Somewhere Bar is the resort's own bar, serving drinks along with light fare. Enjoy the 2 hot tubs, gym and sauna plus access to free bike hire. Other amenities include a conference centre, a coffee shop/cafe and coffee/tea in a common area. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 4-property class Palm Springs resort include Palm Springs Air Museum and Moorten Botanical Garden and Cactarium.

View more Resorts in Palm Springs

What's nearby

Elvis Honeymoon Hideaway - 4 min drive - 2.3 km
Palm Springs Art Museum - 4 min drive - 3.5 km
Palm Springs Convention Center - 5 min drive - 3.7 km
Palm Springs Air Museum - 6 min drive - 5.4 km
Palm Springs Aerial Tramway - 15 min drive - 8.7 km

Getting around

Palm Springs Station - 16 min drive
Palm Springs, CA (PSP-Palm Springs Intl.) - 11 min drive

Restaurants

‪Billy Reed's Restaurant - ‬5 min walk
‪Del Taco - ‬16 min walk
‪Denny's - ‬12 min walk
‪Carl's Jr. - ‬19 min walk
‪John's Restaurant - ‬19 min walk

About this property

Riviera Resort Palm Springs

Resort with 2 outdoor swimming pools, near San Jacinto Mountains

Riviera Resort Palm Springs offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge.

A business centre, 22 meeting rooms, and coworking spaces are available. Spa services, a terrace, and a vending machine are also featured at the boutique Riviera Resort Palm Springs. Parking is available for a fee. A complete renovation of Riviera Resort Palm Springs was completed in September 2020.

This 4-star Palm Springs resort is smoke free.

398 guestrooms or units

2 levels

8 buildings

2 bars by the pool

Built in 1959

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Wedding services available

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Lift

No smoking on site

Bar or lounge

Dining venue

Riviera Resort Palm Springs offers 398 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Televisions come with pay-per-view films.

Bathrooms include a shower and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

St. Somewhere Spa has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

Languages

English, Malay, Spanish

Property amenities

Parking and transport

Valet parking on site (USD 18 per day; includes in/out privileges)
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 10 to 15 for children
2 poolside bars
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Couples/private dining

Restaurants on site

5 o’Clock Somewhere Bar
Come Monday Cafe
JWB Grill
License to Chill

Family friendly

2 outdoor pools
Children's games
Fenced pool
In-room refrigerator
Laundry facilities
Pool gate

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Vending machine

Guest services

Dry cleaning/laundry service
Turndown service
Wedding services

Business services

22 meeting rooms
Business centre
Computer station
Conference centre
Coworking space

Outdoors

Garden
In a national park
In the mountains
Outdoor furniture
Picnic area
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

15 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Spa open daily
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Visual fire alarm
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

2 floors
8 buildings
Ballroom
Banquet hall
Built in 1959
Smoke-free property

Room amenities

Bedroom

Egyptian cotton sheets
Hypo-allergenic bedding
Pillowtop mattress

Bathroom

Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Pay films
TV

Food and drink

Coffee/tea maker
Refrigerator

Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: USD 100.00 per accommodation, per stay
Only dogs are allowed
Maximum 2 (weight limit: 100 lb per pet)
Pets cannot be left unattended
An off-lead area is available

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 46.68 per accommodation, per night

The resort fee includes:

Additional inclusions
Beach towels
Bicycle storage
Business centre/computer access
Fitness centre access
Health club access
In-room bottled water
In-room coffee
In-room safe
Internet access
Newspaper
Parking
Phone calls
Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately USD 15 to 30 for adults and USD 10 to 15 for children
Valet parking fee: USD 18 per day (in/out privileges)
Pet fee: USD 100.00 per accommodation, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Riviera Noble House

Riviera Noble House Resort

Riviera Palm Springs Noble House

Riviera Palm Springs Noble House Resort

Riviera Palm Springs Tribute Portfolio Resort

Riviera Tribute Portfolio Resort

Riviera Palm Springs Tribute Portfolio

Riviera Tribute Portfolio

Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel

Riviera Tribute Portfolio Starwood Hotels Hotel

Riviera Palm Springs Tribute Portfolio Starwood Hotels

Riviera Tribute Portfolio Starwood Hotels

Riviera Resort Palm Springs

Riviera Hotel Palm Springs

Palm Springs Riveria Resort

Riviera Resort And Spa Palm Springs

The Riviera Palm Springs a Tribute Portfolio Resort

Riviera Resort Palm Springs

Riviera Hotel Palm Springs

Palm Springs Riveria Resort

Riviera Palm Springs Tribute Portfolio by Starwood Hotels

Riviera Palm Springs A Noble House Resort

Riviera Palm Springs

The Riviera Palm Springs

Riviera Resort Palm Springs Resort

Margaritaville Resort Palm Springs

Riviera Resort Palm Springs Palm Springs

Frequently asked questions

What is the cancellation policy at Riviera Resort Palm Springs?

Riviera Resort Palm Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Riviera Resort Palm Springs?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Riviera Resort Palm Springs on 24 Nov 2024 start from AU$189.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Riviera Resort Palm Springs?

Yep, Riviera Resort Palm Springs has valet parking with in/out privileges for USD 18 per day.

Is there a spa on site at Riviera Resort Palm Springs?

Yep, St. Somewhere Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Riviera Resort Palm Springs have a pool?

Yep, and guests love it! Riviera Resort Palm Springs has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Riviera Resort Palm Springs?

Riviera Resort Palm Springs features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with pillowtop beds and premium bedding.

What makes Riviera Resort Palm Springs a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Riviera Resort Palm Springs.

Does Riviera Resort Palm Springs serve breakfast?

Yeah, continental brekkie is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Riviera Resort Palm Springs?

No, Riviera Resort Palm Springs does not offer an airport shuttle service.

Is there a bar or restaurant at Riviera Resort Palm Springs?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Riviera Resort Palm Springs?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Riviera Resort Palm Springs?

Dogs are welcome at Riviera Resort Palm Springs, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 45 kg per pet.

Riviera Resort Palm Springs Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Derek

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2024

10/10 Excellent

Lisa

22 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Pouya

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2024

8/10 Good

James

20 Aug 2024

Stayed 1 night in Aug 2024

2/10 Terrible

luis, los angeles

Travelled with family

20 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

I found the room with bedbugs evidence, ripped mattress covers, carpet with stains. When I complained the staff was polite and professional. I was transferred to a different room but the room was dirty.

Stayed 2 nights in Jul 2024

10/10 Excellent

Alondra Diaz

18 Aug 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Alejandra

13 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Angalissa

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

4/10 Poor

Olga

Travelled with group

10 Aug 2024

Liked: Staff & service, amenities, property conditions & facilities

When we checked in, we got checked in to a room that wasn’t clean. Then we got assign a new room, and waited almost an hr for us to get the new keys to our room.

Stayed 2 nights in Aug 2024

4/10 Poor

Alanna

Travelled with group

9 Aug 2024

Disliked: Amenities

1. Pictures look way better than what you will actually experience. 2. This property did not have power most importantly air conditioning for over 14 hours. ***Note: Palm Springs was under a heat wave. 3. Hotel room and amenities were dirty and need a deep clean. When I went to talk to the manager about canceling my stay he was amazing. He credited my night without power and allowed me to cancel the rest of my hotel nights with them without penalty. Him and his staff didn’t seem to trust that the power actually got fixed. I was thankful to be able to move to a more reliable resort. Overall I would not stay here again until serious repairs and deep cleans happen.

Stayed 4 nights in Aug 2024

10/10 Excellent

Anna

8 Aug 2024

Stayed 5 nights in Jul 2024

2/10 Terrible

Luis E

Travelled with family

7 Aug 2024

Disliked: Staff & service, amenities

Hotel lost power on the 2nd day of my three day stay. and power was never restored. Nothing was offer for the inconviniece. We had to relocate to another hotel on our own. Have not received credit for the two nights I paid that was not used since I had to check out do to unbearable heat in the room.

Stayed 3 nights in Aug 2024

2/10 Terrible

Jose

Travelled with family

6 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

6/10 Okay

Denise

6 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

brenda

Travelled with partner

6 Aug 2024

Liked: Cleanliness, staff & service, amenities

It was a nice stay but do to our room not having a solid liner for our window all we had a was a sheer curtain and when called the maintenance they sad they didn’t have any and that we would have to move room reminded you it was late when we notice we had been in the pool since we arrived so it was late when we got back to the room and after drinking being in the sun we didn’t want to move so we just stayed we had no privacy and it was bright ass hell in the morning. but beside that the manager was nice about it and comp us. but we had a good time at the poo. Bartenders were amazing

Stayed 1 night in Jul 2024

4/10 Poor

Randall

5 Aug 2024

Disliked: Staff & service, amenities, property conditions & facilities

The power went out on the first night of my stay and the hotel made no effort to inform guests of any updates. It was out the entire night in 95 degree weather. They did offer a refund for the evening, but unfortunately that was not the only problem. The hotel room smelled bad, the bed was uncomfortable, there was no plug for the bathtub and when they came to refill the shampoo and shower gel, they left the old bottles in my bathroom. Overall around the property there was a sense of things not being well kept up and I do not think it is worth the cost, especially with the resort fee tacked on.

Stayed 3 nights in Aug 2024

2/10 Terrible

Sean

5 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

When i got to the hotel the biggest thing they don't tell you is that the security deposit they want costs just as much as paying for your room. Per night! Yes they want a security deposit that cost just as much as renting a room, per night! I've never been to any hotel that wants that high of a security depost. After having that suckerpunch of a security deposit. I turned into my room the first night. The power went out, until morning. The walls are also super thin and the floorboards constantly creaking when people are walking. I didn't even have a full stay and left the night before because my departure date. The only good thing I can give this place is that I like their showers. I would overlook the power failing, thin walls, and creaking floor. But having the giant security deposit magnifies all the problems. I'm never coming back and I don't recommend it to anyone else.

Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

5 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Be warned: the power goes out and it's 117 degrees

It was awful - the power went off for 8+ hours and it became 90 degrees in our rooms. Kids were sitting in hallways to escape the heat. Staff didn't know what to do.

Stayed 2 nights in Aug 2024

2/10 Terrible

Ruben

Travelled with family and small children

5 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

our first night we had issues with our room. the main door was hard to open and close. the bathroom handle door was loose and ready to fall off. Friday morning we woke up with aunts all over the room. the power went out completely Friday, with no AC and keep in mind the weather was 110. Having a 2 year old with you in those conditions were no good. Saturday we ran out of there as there was no solution to when the power would go back up. the city had no issues. only the hotel. how does the hotel not go around to advise if you are ok or if we need accommodations to make the situation better. it was a horrible experience and never going back there again!

Stayed 3 nights in Aug 2024

2/10 Terrible

Christopher

Travelled with partner

5 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The power went out for an entire day and night with no offers of any kind to improve the experience. It’s in Palm Springs during a 115 degree weather. That shouldn’t be a situation that exists.

Stayed 2 nights in Aug 2024

2/10 Terrible

francely

Travelled with partner

5 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked a weekend trip at this resort for 3 days. Within a couple hours of checking in, me and my husband went to the JWB resturaunt to go eat. About 30 mins passed and us eating the power went out. So we were literally eating in the dark in the resturaunt, without being informed what happened, no one told like "hey sorry for the outrage this and that happened", there was no saying in anything. So whatever we just finished eating and left back to our room, and our power was still out, came back on so we decided to just stay because we were trying to be understanding saying like oh maybe it was just a glitch. We headed towards the pool and it went off again and this time it went off for hours. We were back in the room with no power, no AC, and not being informed about anything. We ended up calling a couple of hotels to and told them our situationship and they all nearly said "oh yeah that usually happens to them" like uhhh okay! anyways NOW WE KNOW, and to top it off we were able to get a full refund and i still havent got the refund and they want to charge me atleast a "cancellation fee/one night fee" when i wasnt even there for 24 hours. We were literally there for 3 hours not even inside at the hotel! Never had this happened before on my times on traveling, and the fact they couldnt even accomadate us, its just sad. What a bad experience.

Stayed 2 nights in Aug 2024

10/10 Excellent

Jiren, Los Angeles

5 Aug 2024

Stayed 3 nights in May 2024

6/10 Okay

Janie

4 Aug 2024

Friday no power until Saturday morning

Stayed 2 nights in Aug 2024

6/10 Okay

Morgun

4 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 2 nights in Aug 2024

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Riviera Resort Palm Springs

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View all photos for Suite, 1 Single Bed, Mobility Accessible (Mobility, Roll-In Shower)

Suite, 1 Single Bed, Mobility Accessible (Mobility, Roll-In Shower)

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View all photos for Suite, 1 Single Bed (Yucca)

Suite, 1 Single Bed (Yucca)

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View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

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View all photos for Premium Room, Multiple Beds

Premium Room, Multiple Beds

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View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

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View all photos for Suite, 1 Single Bed (Agave)

Suite, 1 Single Bed (Agave)

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View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

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View all photos for Deluxe Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Deluxe Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

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View all photos for Suite, 1 Single Bed (Chairman)

Suite, 1 Single Bed (Chairman)

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View all photos for Suite, 1 Single Bed (Indigo)

Suite, 1 Single Bed (Indigo)

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View all photos for Suite, 1 Single Bed (Sage)

Suite, 1 Single Bed (Sage)

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View all photos for Standard Room

Standard Room

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View all photos for Suite, 1 Single Bed (Lily)

Suite, 1 Single Bed (Lily)

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View all photos for Suite, 1 Single Bed (Palo Verde)

Suite, 1 Single Bed (Palo Verde)

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View all photos for Suite, 1 Single Bed, Mobility Accessible (Mobility, Roll-In Shower)

Suite, 1 Single Bed, Mobility Accessible (Mobility, Roll-In Shower)

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View all photos for Deluxe Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Deluxe Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

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View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

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View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

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View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

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View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

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View all photos for Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Premium Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

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Similar properties

Renaissance Palm Springs Hotel

About the area

Palm Springs

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About this property

Riviera Resort Palm Springs

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