2/10 Terrible
Merryl
12 Apr 2025
Even though I paid for this accommodation , I wasn't told I needed a photo ID to check in, consequently I was out of pocket after being refused my accommodation.
I didn't drive there so didn't have my Driver's Licence, and as I live in the State of Western Australia I didn't need my passport with me. I was unable to materialise a photo ID . Did have plenty of other ID and photos of myself on my smart phone but none of this sufficed. Access to getting a refund has been awkward as contact details to Expedia not as easy as I'd hoped
Merryl
Stayed 1 night in Mar 2025