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Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

3.0 star property
Hotel in Pittsfield with a health club and a 24-hour business center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

Exterior
Indoor pool
Exterior
Standard Room
Combined shower/bathtub, hair dryer, towels, soap

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Restaurant
  • Breakfast available
  • Bar
    Bar
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
One West Street, Pittsfield, MA, 01201
  • Berkshire Museum
    3 min walk
  • Colonial Theater
    4 min walk
  • Berkshire Athenaeum
    4 min walk
  • Pittsfield, MA (PSF-Pittsfield Municipal)
    8 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, Multiple Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Pool View

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Studio Suite, 1 King Bed with Sofa bed, Pool View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Best Western Plus Berkshire Hills Inn & Suites
Breakfast included
Pet-friendly
Parking included
Free WiFi
4.2 out of 5, Very good, (1010)
The price is AU$189
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Best Western Plus Berkshire Hills Inn & Suites

About the area

Pittsfield

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel places you in the centre of Pittsfield, steps from Berkshire Museum and within a short 5-minute stroll of Colonial Theater. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. 10 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning to-go breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free parking nearby. .In proximity to this 3-property class Pittsfield hotel you'll find Jiminy Peak Mountain Resort.

What's nearby

  • Berkshire Museum - 3 min walk - 0.3 km
  • Colonial Theater - 4 min walk - 0.4 km
  • Bousquet Ski Area - 7 min drive - 6.0 km
  • Hancock Shaker Village - 9 min drive - 8.1 km
  • Jiminy Peak Mountain Resort - 20 min drive - 12.3 km

Getting around

  • Pittsfield Intermodal Transportation Center - 6 min walk
  • Pittsfield, MA (PSF-Pittsfield Municipal) - 8 min drive

Restaurants

  • ‪Burger King - ‬5 min walk
  • ‪Ayelada - ‬12 min walk
  • ‪Tito's Mexican Grill - ‬3 min walk
  • ‪Hot Dog Ranch - ‬10 min walk
  • ‪Dotties Coffee Lounge - ‬11 min walk

About this property

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

Hotel in Pittsfield with health club and 24-hour business centre
Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 10 meeting rooms. A library, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Pittsfield hotel.

  • 1 building
  • 179 guestrooms or units
  • 12 levels
  • Ski lift tickets
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel offers 179 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 152 metres
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 6:30 AM to 10:30 AM for a fee: USD 12.99 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (97 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 75.00 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 12.99 per person
  • Pet fee: USD 75 per accommodation, per stay (maximum USD75.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0010502360
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0010502360. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Pittsfield-Berkshires
Crowne Plaza Pittsfield-Berkshires
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
Crowne Plaza Pittsfield-Berkshires Hotel
Berkshire Plaza Hotel Pittsfield
Berkshire Plaza Pittsfield
Berkshire Plaza
Crowne Plaza Pittsfield Berkshires
Holiday Inn Suites Pittsfield Berkshires
Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel?

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel on 30 Nov 2024 start from AU$162.3, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel?

Yep, Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel has a free self car park.

Does Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel have a pool?

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel has an indoor pool. The pool is open 7:00 AM to 9:00 PM.

Is Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel is a hit with families.

Does Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel serve breakfast?

You bet, to-go brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel?

No, Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 272 out of 682 reviews" "
Rating 8 - Good. 210 out of 682 reviews" "
Rating 6 - Okay. 105 out of 682 reviews" "
Rating 4 - Poor. 58 out of 682 reviews" "
Rating 2 - Terrible. 37 out of 682 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

keith

Liked: Cleanliness, staff & service, room comfort
We would stay again.
Very convenient location. A dated hotel but you can tell they are trying hard to update everything. Clean property and well staffed. No issues with the rooms. The only drawback is the parking. The hotel parking garage is closed and we had to park a block away. They did offer valet parking.
Stayed 2 nights in Aug 2024

10/10 Excellent

jeanne, Buzzards Bay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked pool . Food in restaurant just ok and was expensive . Needed a rollout bed and received quickly which was appreciated . Room was comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Led Me to a Town I'll Look Back with Fondness
We chose this hotel for economy. But...it's location in a historic town was a huge surprising benefit!
Stayed 1 night in May 2024

6/10 Okay

Carolyn, Flemington

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking garage was closed and although the valet parking was free, it was inconvenient. Room shape was odd. Only bathroom light switch on outside of bathroom also controlled one of the bedroom lights. Carpet was sticky in areas. Room door opened directly out to pool area. No central air conditioning, free standing units with tube vents through window to outside. Appeared to cater to long term tenants with full kitchen and more storage than standard rooms.
Stayed 1 night in Aug 2024

8/10 Good

Daquiri

Travelled with family
Lack of parking
Stayed 1 night in Aug 2024

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking is still remote because of crumbling garage. Desk staff were not very professional. Cleaning staff were very professional and polite.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth, Pittsfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Stanley

Liked: Staff & service
Parking at night, in the rain
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Victoria

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2024

8/10 Good

Joyce, Acworth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Parking was not on site.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly & helpful. Room was clean, the only issue with room is that it was only lit by lamps. There is no ceiling light except at the entrance.
Stayed 2 nights in Jul 2024

10/10 Excellent

Myron

Travelled with partner
Room was great
Stayed 1 night in Jul 2024

10/10 Excellent

Ramnarain

Travelled with family
Liked: Amenities
The hotel is very clean, staff quite friendly and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

CHIGIANG

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Erin

Liked: Cleanliness, staff & service
Parking was a problem.
Stayed 2 nights in Jul 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was peefect
Stayed 1 night in Jul 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking Could Be Better!!!
I had a quiet stay & everything was clean and tidy. The only thing I didn’t like was that I had to park down the street at the bank. But besides that I was satisfied with my room.
Stayed 1 night in Jul 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking a disaster at this hotel. Hotel parking garage closed, because it is being renovated. Hotel says it has free valet parking until midnight - but no one was there at 10:45. So I had to park in the street, risking a ticket and tow.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Downtown Pittsfield Sketchy
Really insufficient and unsafe parking. The garage was closed for construction and we all had to park in a nearby but not really convenient commercial lot. There was someone trying all the car doors to get into the cars when I was there. When I reported it to the hotel staff, they acknowledged knowing about it but no real remedy. I asked them to call the police.
Stayed 1 night in Jul 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Jul 2024

8/10 Good

Nimat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Holiday Inn & Suites for one night. The room was clean, and the bed was comfortable. The crew was excellent. I left a few things in the closet, and I realized this after 45 minutes of checking out. When I called the desk, they were very helpful.
Stayed 1 night in Jun 2024

6/10 Okay

Martin

Stayed 1 night in Jun 2024

10/10 Excellent

Mariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, well located
Stayed 1 night in Jul 2024

4/10 Poor

Meg

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The off site parking was inconvenient as our party has limited mobility. We have a handicap placard and were told on the phone we could park in the hotel lot with it. They failed to mention there are only two spots. None were available. There was valet offered but at our time of check in it was an absolute mess. The staff was doing the best they could but it was terribly understaffed.
Stayed 1 night in Jul 2024