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Serenity Hotel Boutique by Alsol

4.0 star property
Hotel with a rooftop terrace, a quick walk to Quinta Avenida

Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Balcony
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Premium bedding, in-room safe, laptop workspace, blackout curtains
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Breakfast available
  • Room service
  • Pool
The current price is AU$168
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720
  • Mamitas Beach
    ‪6 min walk‬
  • Quinta Avenida
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪9 min drive‬

Room options

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Fan
  • 77 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

Highlights

Air conditioning
LCD TV
Pillow menu
Premium bedding
Fan
Blackout curtains
Private bathroom
Shower/bath combination
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Fan
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Corner Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Fan
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout curtains

One Bedroom Double Suite

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Premium bedding
Fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Grand Suite

Balcony view

Two Bedroom Grand Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
LCD TV
Pillow menu
Fan
  • 102 sq m
  • City view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Similar properties

Lobby lounge

Aloft Playa Del Carmen

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (409)
The price is AU$194
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Aloft Playa Del Carmen

About the area

Playa del Carmen

At Serenity Hotel Boutique by Alsol you'll be within just a 10-minute stroll of Mamitas Beach and Quinta Avenida. Highlights at this hotel include a restaurant, an outdoor swimming pool and a poolside bar. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning full breakfast is served between 7:30 AM and 11:00 AM. There's also valet parking, along with the convenience of airport drop-off service. .Sights within a 10-minute walk of this 4-property class Downtown Playa del Carmen hotel include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal is within 30 minutes.

What's nearby

  • Mamitas Beach - 6 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Gran Coyote Golf - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique by Alsol

Hotel with a rooftop terrace, a quick walk to Quinta Avenida
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Serenity Hotel Boutique by Alsol. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 30 guestrooms or units
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Serenity Hotel Boutique by Alsol offers 30 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. 50-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • IPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 18 for adults and from USD 9 for children
  • Fee for in-room wireless Internet: USD 5 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (up to 15 years old)
  • Self-parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Serenity Hotel Boutique by Alsol?

Serenity Hotel Boutique by Alsol offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Serenity Hotel Boutique by Alsol?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Serenity Hotel Boutique by Alsol on 24 Feb 2025 start from AU$164.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Serenity Hotel Boutique by Alsol?

Yep, Serenity Hotel Boutique by Alsol has a self car park for USD 15 per night.

Are there any beaches close to Serenity Hotel Boutique by Alsol?

Yep, Serenity Hotel Boutique by Alsol is a short 7-minute walk from Playa del Carmen Main Beach.

Does Serenity Hotel Boutique by Alsol have a pool?

Serenity Hotel Boutique by Alsol has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

What makes Serenity Hotel Boutique by Alsol a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Serenity Hotel Boutique by Alsol.

Does Serenity Hotel Boutique by Alsol serve breakfast?

Yeah, full breakfast is available daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Serenity Hotel Boutique by Alsol?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Serenity Hotel Boutique by Alsol?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serenity Hotel Boutique by Alsol?

Check-in begins at 3:00 PM. Check-out time is noon.

Serenity Hotel Boutique by Alsol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 307 out of 449 reviews
Rating 8 - Good. 93 out of 449 reviews
Rating 6 - Okay. 28 out of 449 reviews
Rating 4 - Poor. 9 out of 449 reviews
Rating 2 - Terrible. 12 out of 449 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rubén

Great
Stayed 1 night in Oct 2024

8/10 Good

Jamilla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good option, not much complaints except front desk staff allowing another guest's dog to drink from glassware. I only hoped it wasn't the same glassware other guests were using. Unsanitary.
Stayed 4 nights in Jun 2024

10/10 Excellent

Jose

Stayed 4 nights in Jun 2024

10/10 Excellent

Patricio

Stayed 1 night in Sep 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Gustavo Alonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Bonifacio

Travelled with family
Liked: Staff & service
Safe,walkable
Stayed 2 nights in Sep 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was super clean and comfortable. I will absolutely be back!
Stayed 7 nights in Sep 2024

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Oziel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2024

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024

8/10 Good

Daniel, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed how big and beautiful this place was … a 6 min walk to the beach…
Stayed 5 nights in Aug 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Value for money
Decent hotel, value for money and location is great. The service and the Friendliness of the staff are excellent. But the comfort level and facilities are average or below average
Stayed 4 nights in Aug 2024

8/10 Good

Rosemary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty good. Friendly and helpful staff. However hotel was pretty hot if you were not in your room. Last night hotel was running on a generator so the whole suite was hot.
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had everything we needed. 2 restaurants , roof top pool and bar. Great staff and service was excellent. Few blocks to beach and a tin of restaurants with in 5 min walk.
Stayed 4 nights in Aug 2024

8/10 Good

Rodolfo

Stayed 3 nights in Aug 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Griselda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Muamer

Liked: Cleanliness
Stayed 7 nights in Jul 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and very nice and clean room. Indoor Parking available for free.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cutberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ernesto, Hermosa Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved Everything about this Hotel, except the fact that they had a Salsa Night on the roof Friday bught that didn’t end until 1:30am, so it was pretty loud all night! But, the staff was Great, the place was super clean & we really enjoyed our stay!
Stayed 3 nights in May 2024

10/10 Excellent

Ragheeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024