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Oaks Port Douglas Resort

4.5 star property
Luxury hotel with full-service spa and 24-hour business centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Oaks Port Douglas Resort

Breakfast and dinner served, international cuisine
Exterior
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Pool
    Pool
The price is AU$167
includes taxes & fees
24 Nov - 25 Nov

Explore the area

Map
87 Port Douglas Road, Port Douglas, QLD, 4877
  • Four Mile Beach
    15 min walk
  • Four Mile Beach Park
    18 min walk
  • Wildlife Habitat
    3 min drive
  • Port Douglas, QLD (PTI-Port Douglas Heliport)
    14 min walk

Room options

View all photos for 2 Bedroom Pool View, No Housekeeping

In-room safe, desk, iron/ironing board, free WiFi

2 Bedroom Pool View, No Housekeeping

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
2 bedrooms
Ceiling fan
  • 81 sq m
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Hotel Room, Pool View, No Housekeeping

In-room safe, desk, iron/ironing board, free WiFi

Hotel Room, Pool View, No Housekeeping

Highlights

Balcony
Air conditioning
LCD TV
Ceiling fan
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 27 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for 1 Bedroom Pool View, No Housekeeping

View from room

1 Bedroom Pool View, No Housekeeping

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
Separate bedroom
Ceiling fan
  • 54 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Hotel Room, Pool View

In-room safe, desk, iron/ironing board, free WiFi

Hotel Room, Pool View

Highlights

Balcony
Air conditioning
LCD TV
Ceiling fan
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 27 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for 1 Bedroom Garden View

In-room safe, desk, iron/ironing board, free WiFi

1 Bedroom Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
Separate bedroom
Ceiling fan
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Hotel Room, Garden View

In-room safe, desk, iron/ironing board, free WiFi

Hotel Room, Garden View

Highlights

Balcony
Air conditioning
LCD TV
Ceiling fan
Hairdryer
Private bathroom
Electric kettle
Cable channels
  • 27 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for 2 Bedroom Garden View

In-room safe, desk, iron/ironing board, free WiFi

2 Bedroom Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
2 bedrooms
Ceiling fan
  • 81 sq m
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Pool View

In-room safe, desk, iron/ironing board, free WiFi

2 Bedroom Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
2 bedrooms
Ceiling fan
  • 81 sq m
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for 1 Bedroom Pool View

View from room

1 Bedroom Pool View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
Separate bedroom
Ceiling fan
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 2 Bedroom Garden View, No Housekeeping

In-room safe, desk, iron/ironing board, free WiFi

2 Bedroom Garden View, No Housekeeping

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
2 bedrooms
Ceiling fan
  • 81 sq m
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Hotel Room Garden View, No Housekeeping

In-room safe, desk, iron/ironing board, free WiFi

Hotel Room Garden View, No Housekeeping

Highlights

Balcony
Air conditioning
LCD TV
Ceiling fan
Hairdryer
Private bathroom
Electric kettle
Cable channels
  • 27 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for 1 Bedroom Garden View, No Housekeeping

In-room safe, desk, iron/ironing board, free WiFi

1 Bedroom Garden View, No Housekeeping

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Dishwasher
LCD TV
Separate bedroom
Ceiling fan
  • 54 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Hotel Room Pool View

In-room safe, desk, iron/ironing board, free WiFi

Hotel Room Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for One-Bedroom with Garden View

In-room safe, desk, iron/ironing board, free WiFi

One-Bedroom with Garden View

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Hotel Room Garden View

In-room safe, desk, iron/ironing board, free WiFi

Hotel Room Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Two Bedroom Pool View

In-room safe, desk, iron/ironing board, free WiFi

Two Bedroom Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Two-Bedroom Garden View

In-room safe, desk, iron/ironing board, free WiFi

Two-Bedroom Garden View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for One Bedroom Pool View

In-room safe, desk, iron/ironing board, free WiFi

One Bedroom Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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The price is AU$194
for 1 night
includes taxes & fees
7 Dec - 8 Dec
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About the area

Port Douglas

A luxury stay in Port Douglas awaits you at Oaks Port Douglas Resort. Within a 30-minute stroll, you'll find Four Mile Beach and Wildlife Habitat. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and prenatal massages along with body scrubs, facials and mani/pedis. The restaurant, Oak & Vine, serves international cuisine and is open for breakfast and dinner. The Bar is the hotel's own bar, serving drinks along with dinner. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Port Douglas hotel, you'll be 3.2 km (2 mi) from Flagstaff Hill and 3.3 km (2 mi) from Crystalbrook Superyacht Marina.

What's nearby

  • Four Mile Beach - 15 min walk - 1.3 km
  • Wildlife Habitat - 3 min drive - 2.5 km
  • Macrossan Street - 3 min drive - 2.9 km
  • Crystalbrook Superyacht Marina - 5 min drive - 3.6 km
  • Sugar Wharf - 5 min drive - 3.8 km

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 61 min drive

Restaurants

  • ‪Wicked Ice Creams - ‬4 min drive
  • ‪Bam Pow - ‬2 min drive
  • ‪Zinc Port Douglas - ‬3 min drive
  • ‪Origin Espresso - ‬4 min drive
  • ‪Hemingway's Brewery - ‬4 min drive

About this property

Oaks Port Douglas Resort

Luxury hotel with full-service spa and 24-hour business centre
Oaks Port Douglas Resort offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Oaks Port Douglas Resort. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Port Douglas hotel.

  • 136 guestrooms or units
  • 2 levels
  • 7 buildings
  • Conference rooms
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Oaks Port Douglas Resort offers 136 accommodations with iPod docking stations and a safe. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Port Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, facials, body scrubs and manicures and pedicures. The spa is open daily.

Languages

English, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: AUD 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Oak & Vine
  • The Bar

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 7 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 59.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 28 per person
  • Airport shuttle fee: AUD 41 per person (one-way)
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Port Douglas QT
QT Hotel Port Douglas
Oaks Resort Port Douglas
Oaks Resort
QT Port Douglas Hotel
Oaks Port Douglas
Oaks Resort Port Douglas
Oaks Port Douglas Resort Hotel
Oaks Port Douglas Resort Port Douglas
Oaks Port Douglas Resort Hotel Port Douglas

Frequently asked questions

What is the cancellation policy at Oaks Port Douglas Resort?

Oaks Port Douglas Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oaks Port Douglas Resort?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Oaks Port Douglas Resort on 24 Nov 2024 start from AU$167.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Oaks Port Douglas Resort?

Yep, Oaks Port Douglas Resort has a free self car park.

Are there any beaches close to Oaks Port Douglas Resort?

Yep, Oaks Port Douglas Resort is a short 15-minute walk from Four Mile Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Oaks Port Douglas Resort?

Yep, there is an onsite spa at Oaks Port Douglas Resort. You'll enjoy heaps of services like body scrubs and facials, as well as deep-tissue massages.

Does Oaks Port Douglas Resort have a pool?

Oaks Port Douglas Resort has an outdoor pool. The pool is open 6:00 AM to 8:00 PM.

What makes Oaks Port Douglas Resort a romantic place to stay?

Couples spa treatments and al fresco dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Oaks Port Douglas Resort.

Is Oaks Port Douglas Resort family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that Oaks Port Douglas Resort is a hit with families.

Does Oaks Port Douglas Resort serve breakfast?

Yep, full breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Oaks Port Douglas Resort?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Oaks Port Douglas Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Oaks Port Douglas Resort?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Oaks Port Douglas Resort?

No, only service animals are allowed.

Is there a golf course on site at Oaks Port Douglas Resort?

There is a golf course next to Oaks Port Douglas Resort.

Oaks Port Douglas Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1022 reviews" "
Rating 8 - Good. 341 out of 1022 reviews" "
Rating 6 - Okay. 153 out of 1022 reviews" "
Rating 4 - Poor. 49 out of 1022 reviews" "
Rating 2 - Terrible. 20 out of 1022 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
The massive pool was lovely as was the breakfast buffet. There are no lifts but staff are happy to bring your luggage upstairs for you. Beautiful place to stay.
Stayed 1 night in Oct 2024

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2024

8/10 Good

Krystle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options are sad. Would of been so much better if different variety of food options.
Stayed 6 nights in Oct 2024

4/10 Poor

Kim

Stayed 11 nights in Jul 2024

10/10 Excellent

Tina

Stayed 13 nights in Aug 2024

4/10 Poor

Mick

Stayed 3 nights in Aug 2024

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Only pizzas some nights
Stayed 2 nights in Aug 2024

2/10 Terrible

Joe

Disliked: Staff & service, amenities, property conditions & facilities
After arriving about 2pm had to wait until4-45 for our room eventually contacted manager who put blame on wotif worst service we have ever encountered and we were not the only one only replying to this now as manager said she would be following this problem and emailing us back which has never happened Joe 0431676972
Stayed 1 night in Aug 2024

10/10 Excellent

MICHAEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, well maintained, good housekeeping and the security is great
Stayed 2 nights in Aug 2024

4/10 Poor

JULIE

Travelled with partner
Disliked: Amenities
Check in was very quick, with polite staff
Stayed 1 night in Aug 2024

8/10 Good

Warwick Leslie

Travelled with partner
Liked: Cleanliness
Clean comfortable good value for money
Stayed 9 nights in Aug 2024

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness, amenities
I called before staying at this property to make sure they had working wifi in room. When I got there and was told it was not working they said I could have a conference room to do some work but I also could not use the smart tv in my room so what is the point.
Stayed 3 nights in Aug 2024

6/10 Okay

L G

Very limited dining and very expensive, the walkways to your rooms are dirty and dead leaves have been left, you can order room service from your room but must pick it up yourself,the pool bar has very limited hours for a holiday resort, The staff are Amazingly helpfull, No wifi in our block off rooms,they really need to pull there socks up
Stayed 4 nights in Aug 2024

6/10 Okay

Scott

Travelled with group
Liked: Cleanliness, room comfort
Management needs to read the reviews.
Arrived for check in with 2 friends, lady checking us in wasn’t the friendliest, we all have those days, but check in was a disaster, she gave us very brief instructions on how to find our rooms, no mention of any of the hotel facilities, no mention of “happy hour”, breakfast information, how the bus works or told anything about booking tours etc. thankfully we have Google. Finding the room was a challenge due to the poor instructions, get to the room and find out I’m missing some towels, I spoke to reception and was advised of an issue with towels coming up from Cairns, ok things happen but why wasn’t this mentioned at check in, reading the reviews on Google this towel situation has been going on for a number of weeks along with a number of other problems. Overall the room was clean, the pool was great and the staff were friendly.
Stayed 5 nights in Aug 2024

4/10 Poor

Lesley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't like patio area for room 5003, requested a move 4 times and nothing done, no wifi for a week and no iron and board in the room. Property is vety tired, our 3rd stay here and now we won't be back
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful resort in the Tropics!
The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant presented meals that were of a high level of dining.
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to go back, it was a beautiful resort!
The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. We stayed in a hotel room and a one bedroom apartment on our stay. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant had a delicious assortment on their menu and we enjoyed dining there. I we would highly recommend this resort and would love to stay there again in the future. Thanks for a memorable holiday!
Sitting y the pool on a warm evening after a delicious meal at the Oaks & Vine
Daily setup 👌🏽
Stayed 7 nights in Aug 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Jul 2024

6/10 Okay

Peter, Katherine East

Travelled with family
Liked: Cleanliness, staff & service
The room was just to simple for the price. I got just one hand towel, 2 bath towels, none bath mat. I had to send my husband to collect at the reception area.
Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Not an option for the oldies
The room was fine but the wifi didn’t work. The dinner option was very limited and in any case, we had to drive somewhere to get it. There are no lifts and given the lack of suitable meal options, this is a place for young families in particular. The pool area is particularly good.
Stayed 1 night in Aug 2024

4/10 Poor

Arlene

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were below average cleanliness
Stayed 7 nights in Jul 2024

2/10 Terrible

Timmothy

Stayed 1 night in Jul 2024

2/10 Terrible

Michelle

Liked: Cleanliness
Disliked: Staff & service
The customer service was terrible . I rant to combine both night of accomodation and apparently the message did not get to the motel so I had to check out and re- check in ! Had to wait for someone to contact me about my second room being ready but no one ever did and 2 -5 hours went by before I asked at Fest about room and no one even knew about it! The room towels weee dirty and had to be replaced and there weee no pool towels.
Stayed 1 night in Jul 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were nice, but service was lacking somewhat. Items advertised were not available and there was a towel shortage throughout the stay. Not sure if there was no housekeeping for the room type we booked, but the room was never serviced the whole week we were there. Usually it’s 3-4 days max in most places. Dining options very limited. Felt like they made an effort to discourage people spending time at the property
Stayed 6 nights in Jul 2024

6/10 Okay

Raymond

Liked: Cleanliness, staff & service
The property could be looked after a bit more but the staff were lovely. It’s in a good location not too far from the town centre.
Stayed 5 nights in Jul 2024