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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
Luxury property on the beach, with 4 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

4 outdoor pools, pool umbrellas, pool loungers
On the beach, beach cabanas, sun-loungers, beach umbrellas
Balcony view
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Building design

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
  • Laundry
The price is AU$813
includes taxes & fees
21 Jan - 22 Jan 2025

Explore the area

Map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Spoon
    1 min walk
  • Cancun Bus Station ADO
    33 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
Free minibar items
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Mini-fridge
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

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Grand Residences Riviera Cancún All Inclusive

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Hot tub
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4.7 out of 5, Exceptional, (909)
The price is AU$904
for 1 night
includes taxes & fees
10 Jan - 11 Jan
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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, The Beach House, serves international cuisine and is open for breakfast, lunch and dinner. 5 O'Clock Somewhere Bar is the property's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the 3 hot tubs and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. There's also the convenience of free valet parking. .Attractions within a 20-minute drive of this 5-property class Puerto Morelos property include Moon Palace Golf Club and Ventura Park Cancun.

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Crococun Zoo - 7 min drive
  • Puerto Morelos Town Square - 13 min drive
  • Puerto Morelos Beach - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Market Cafe - ‬14 min drive
  • ‪Sensai - ‬15 min drive
  • ‪Casa del Mar - ‬15 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Moments Lobby Bar - ‬14 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 3 spa tubs
  • 4 outdoor pools
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

As of 27 Dec 2024, prices found for a 1-night stay for 2 adults at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All on 21 Jan 2025 start from AU$813.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has a free self car park and free valet parking.

Are there any beaches close to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, snorkelling and windsurfing.

Is there a spa on site at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yep, there is an onsite spa at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a pool?

Yep, and guests recommend it! Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All features 3 poolside bars, 4 outdoor pools and 3 hot tubs. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All.

Is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as changing tables and highchairs in the guestrooms, it's no surprise that Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is a hit with families.

Is there a free airport shuttle available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All does not offer an airport shuttle service.

Is there a bar or restaurant at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, only service animals are allowed.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 751 out of 1147 reviews" "
Rating 8 - Good. 203 out of 1147 reviews" "
Rating 6 - Okay. 106 out of 1147 reviews" "
Rating 4 - Poor. 38 out of 1147 reviews" "
Rating 2 - Terrible. 49 out of 1147 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

wislay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Amanda, Philadelphia

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

SCOTT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe at this resort. 4 stars only because the food is not amazing. It’s fine. But just fine.
Stayed 4 nights in Sep 2024

10/10 Excellent

Michelle M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel were amazing! Would recommend
Stayed 6 nights in Sep 2024

6/10 Okay

dawnmarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food is not very good
Stayed 6 nights in Sep 2024

10/10 Excellent

Timothy James

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place
Stayed 4 nights in Sep 2024

10/10 Excellent

Deverom, Calera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property. It was the vacation experience that we needed.
Stayed 4 nights in Sep 2024

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Everything was very average, I didn’t eat a single thing that I was impressed with, it was just enough to fill a hole, the alcohol could be drank allllll day without even feeling tipsy which is crazy. The “entertainment” was pretty lame, Every night from 8-9 was a really bad Dj who was also the bed rental guy on the beach during the day, then they had a band/singer each night from 9-10, after that the bar closes an hour later and there’s nothing to do but watch tv in your room and order room service if you’re hungry, and as I said the food isn’t great. Our AC went out on the last night at 12am they had no maintanence guy on shift so had to give us another room, we packed and went to a downgraded room that smelled SO bad of mould (you know the smell) so I went back to reception and got moved again, that room was fine, got in bed around 1:30am and the sheets were damp but by that point we just stayed as we had to be up at 5:15am to check out and get to the airport as our flight was at 9am. All in all I wasn’t impressed at all, I’d call it a 2-3 star hotel
Stayed 3 nights in Sep 2024

6/10 Okay

Ruma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not exactly shown in website
Stayed 5 nights in Sep 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ever. We will be back. So chilled
Stayed 3 nights in Sep 2024

6/10 Okay

Paul Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t receive anything only thing I got was a coupon for a little discount on an expensive massage
Stayed 3 nights in Sep 2024

10/10 Excellent

olivia neena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

quinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn’t so good need more authentic Mexican food other then that it’s very nice and clean all you can drink and eat.
Stayed 4 nights in Aug 2024

10/10 Excellent

Arshbir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts we ever visited. Hector, Yadira, Aracely and Miroslava were amazing. Food and dining is awesome. 10/10 for everything.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jeffrey, Miami

Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was okay. Service was great for the most part. Clean.
Stayed 3 nights in Sep 2024

6/10 Okay

lucy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Megan A

Travelled with partner
Only good for a weekend stay. Absolutely nothing to do here which is fine when you want to just relax but no activities or anything to do. Drinks were mediocre, food was good, room was meh, bathroom where the shower and toilet was was small and gross. We tried it but won’t be back, back to a secrets for us.
Stayed 3 nights in Sep 2024

6/10 Okay

David Scott

Liked: Cleanliness
Stayed 7 nights in Aug 2024

2/10 Terrible

Sukhdeep

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No food variety, no source of entertainment, no shuttle bus service whereas they charged an enormous amount for this so called 5 star service
Stayed 7 nights in Aug 2024

4/10 Poor

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good for a weekend. The facilites and staff were nice. We both got the stomach bug which made the stay pretty miserable. One small bottle of pepto was 20 American dollars. A pack of Rolaids was 9$. The alcohol was not great. We had one night of karaoke which was fun, night one of our stay. Food was good but not great when you have the stomach bug. I tried not to drink the water but all the drinks have ice so that’s what probably got us sick. For the cost of the trip I would not ever go again. Do not recommend.
Stayed 6 nights in Jul 2024

2/10 Terrible

Mileydis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue terrible! El peor hotel en el que me he quedado. La atención, comida y entretenimiento TERRIBLE. Los trabajadores evitan ayudarte. El que vende las excursiones nos vendió un paquete para Xenses “con comida incluida”, cuando llegamos al parque esto no era cierto, no había comida incluida, nos dejaron afuera esperando un rato porque los tickets no aparecían 😔 Shenia la del restaurante frank and Rita TERRIBLE!! Esa señora parece una hiena riéndose, su customer services por debajo del piso, súper pesada esta mujer, se ve que no le gusta lo que hace y si le gusta algo lo que hace lo demuestra muy mal, siento que disfruta no ayudar. En fin creo que lo único bueno que encontré en ese lugar en cuanto a buena atención fue Rodrigo el bartender y Moises el que trabaja en la cafetería de los puntos. Para nada recomendaría este lugar y mucho menos regresaría.
Stayed 5 nights in Jul 2024

10/10 Excellent

Alexander

Stayed 3 nights in Aug 2024

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024