See all properties
Save

TRS Coral Hotel - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for TRS Coral Hotel - Adults Only - All Inclusive

3 outdoor pools, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
View from room
3 outdoor pools, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Junior Suite Swim Up Beachside | View from room
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • All-inclusive
  • Breakfast included
  • Spa
The price is AU$1,177
includes taxes & fees
21 Jan - 22 Jan 2025

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    19 min walk
  • Isla Blanca
    1 min walk
  • Cancun Bus Station ADO
    16 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    83 min drive

Room options

View all photos for Loft Suite Jacuzzi Terrace Single Use

Loft Suite Jacuzzi Terrace Single Use | View from room

Loft Suite Jacuzzi Terrace Single Use

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
  • 100 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up

1 bedroom, premium bedding, memory-foam beds, free minibar

Junior Suite Swim Up

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
  • 67 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Single Use

1 bedroom, premium bedding, memory-foam beds, free minibar

Junior Suite Swim Up Single Use

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
  • 67 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace

View from room

Loft Suite Jacuzzi Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
  • 100 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View Single Use

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View Single Use

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside Ocean View

Junior Suite Beachside Ocean View | View from room

Junior Suite Beachside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside

Junior Suite Beachside | View from room

Junior Suite Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Beachside Ocean View

Loft Suite Beachside Ocean View | View from room

Loft Suite Beachside Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Ocean View

Loft Suite Jacuzzi Terrace Ocean View

Loft Suite Jacuzzi Terrace Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Beachside

Junior Suite Swim Up Beachside | View from room

Junior Suite Swim Up Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
  • 67 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.7 out of 5, Exceptional, (1072)
The price is AU$1,476
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at TRS Coral Hotel - Adults Only - All Inclusive. You'll be 1.6 km (1 mi) from Playa Mujeres Golf Club and 10.4 km (6.4 mi) from Garrafon Natural Reef Park. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia SPA can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The restaurant, Capricho, serves international cuisine and is open for breakfast and lunch. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 8 outdoor tennis courts and 24-hour gym. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. Buffet breakfast is available for free. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 5-property class Costa Mujeres property include Ultramar Ferry Puerto Juárez and Plaza 28.

What's nearby

  • Playa Mujeres Golf Club - 19 min walk
  • Mujeres Beach - 9 min drive
  • Isla Mujeres Ferry Terminal - 83 min drive
  • Dolphin Discovery - 89 min drive
  • North Beach - 89 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬1 min walk
  • ‪Flavors - ‬4 min drive
  • ‪Mar - ‬4 min drive
  • ‪Xtra Time - ‬5 min walk
  • ‪World Café - ‬10 min walk

About this property

TRS Coral Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
TRS Coral Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At TRS Coral Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers outdoor tennis courts, a health club and a hot tub. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 469 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
TRS Coral Hotel - Adults Only - All Inclusive offers 469 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Capricho
  • Chic Cabaret Restaurant $
  • El Gaucho (Argentinian)
  • La Boheme (French)
  • Tentazione (Italian)

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Outdoor pool (guest access)
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at TRS Coral Hotel - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRS Coral Hotel Adults All Inclusive Costa Mujeres
TRS Coral Hotel Adults All Inclusive
TRS Coral Adults All Inclusive Costa Mujeres
TRS Coral Adults All Inclusive
Trs Coral Inclusive Inclusive
TRS Coral Hotel Adults Only All Inclusive
TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

Frequently asked questions

What is the cancellation policy at TRS Coral Hotel - Adults Only - All Inclusive?

TRS Coral Hotel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRS Coral Hotel - Adults Only - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at TRS Coral Hotel - Adults Only - All Inclusive on 21 Jan 2025 start from AU$1,177.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRS Coral Hotel - Adults Only - All Inclusive?

Yep, TRS Coral Hotel - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to TRS Coral Hotel - Adults Only - All Inclusive?

The closest beach to TRS Coral Hotel - Adults Only - All Inclusive is North Beach (7 km).

Is there a spa on site at TRS Coral Hotel - Adults Only - All Inclusive?

Yep, Zentropia SPA is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does TRS Coral Hotel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! TRS Coral Hotel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8 AM to 8 PM.

What luxury perks are available at TRS Coral Hotel - Adults Only - All Inclusive?

TRS Coral Hotel - Adults Only - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, memory foam beds and premium bedding.

What makes TRS Coral Hotel - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and memory foam beds in the guestrooms, help set the scene for a romantic weekend at TRS Coral Hotel - Adults Only - All Inclusive.

Is TRS Coral Hotel - Adults Only - All Inclusive family-friendly?

No, TRS Coral Hotel - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at TRS Coral Hotel - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does TRS Coral Hotel - Adults Only - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer at TRS Coral Hotel - Adults Only - All Inclusive.

Is there a free airport shuttle available at TRS Coral Hotel - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at TRS Coral Hotel - Adults Only - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at TRS Coral Hotel - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at TRS Coral Hotel - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at TRS Coral Hotel - Adults Only - All Inclusive?

There is a golf course next to TRS Coral Hotel - Adults Only - All Inclusive.

TRS Coral Hotel - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 667 out of 1003 reviews" "
Rating 8 - Good. 153 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 48 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Floating breakfast not worth it. Bartenders are great-luis,justin,deigo, Antonio food is so so. Always running out of top shelf liquor
Stayed 5 nights in Sep 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints whatsoever with my stay at this Resort. Everything was beautiful including my room (swim-up), The property itself, the beach/pool areas and all the restaurants and nightlife/entertainment spots. All the staff were very friendly as well. It was a solo trip for me for my birthday but I would definitely come back with a partner.
Stayed 4 nights in Sep 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and great service!
Stayed 8 nights in Sep 2024

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 6 nights in Aug 2024

6/10 Okay

randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

LIDIA H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was everything you could ever ask for the staff was the friendliest from the bell boy to the butler bartenders waiters so helpful. Best resort in Cancun
Stayed 3 nights in Sep 2024

6/10 Okay

Wanda

Travelled with family
Liked: Cleanliness, amenities
I stayed here 2 years prior and enjoyed the staff decor and restaurants so I decided to book again. Most staff were friendly. Some restaurant staff at the steak house were rude and rushed the service. Even though its an all inclusive property I witness the servers upset that tables didn't leave tips. They should give a tour when you initially arrive to let you know what all there is to offer. Instead of the 4 restaurants the tell you about upon arrival. I know its the middle of summer but the mosquitos were excessive. Although my butler Zamora was kind, updates on events at the property were upon request unlike my last visit. My mother who also stayed at the property didn't even know her butlers name because they were never present. Excursions were limited and pricey at the property and the man at the desk seemed uninterested. They should hqve a better system with the golf carts They said it comes every 15 minutes but I was waiting minimum 30 minutes for rides back to the property. None of the elevators had AC. Unless you get to the pool early you wont get towels which is a bummer because most of the chairs are stained. The property is literally on the coast so its a short distance to walk. Keveen and Ximena at the desk went above and beyond. But Mario at the Italian restaurant deserves a raise! Polite kind and knowledgeable!! They also have shops. Make sure to visit Chicano at the jeweler.
Stayed 4 nights in Aug 2024

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service
Staff excelente
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience, will be back
Stayed 5 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We started off ruff as there was an issue finding our reservation. We had to go back and forth with Expedia for a while until everything was resolved. Not the properties fault but what did make us upset is we had to deal with a new check-in agent every time we went up to the counter because the previous person was no where to be found. No one came to check on us or find us when the room was ready. Super frustrating. Otherwise the property was great. Food and drinks were top tier. Raul at the pool was the best. He made sure we were taken care of at all times.
Stayed 5 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed myself solo trip staff was very nice the butlers Ivan and Edgar were amazing , enjoyed the spa as well and the Bali bed. It was my birthday and they gave me this. Definitely will go back. ! Food was amazing too
Stayed 3 nights in Sep 2024

10/10 Excellent

Luigi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue exelente
Stayed 4 nights in Sep 2024

10/10 Excellent

johanny

Stayed 3 nights in Aug 2024

6/10 Okay

Jong, medford

Travelled with family
Liked: Staff & service
I and my son were sick and diarrhea , so we couldn’t eat and drink for 2 days I think they need to take care of drinking water and food
Stayed 3 nights in Aug 2024

6/10 Okay

Darin

Travelled with partner
Liked: Amenities, property conditions & facilities
I’ve been to a lot of places abroad and the customer service seems to be better elsewhere. I’ve never had a great experience in Mexico. Just seems like other Caribbean destinations are more in tune and better Cater to their customers
Stayed 3 nights in Aug 2024

2/10 Terrible

sharon D, Yorkville

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The inconsistency drove me crazy. My stay here was very stressful. Upon our arrival Saturday 3:20p we were not greeted with a cool towel or a cold beverage nor were we ask if we desired one. I chose this place because of the reviews on FB page regarding TRS. I must have missed something because this place didn't have attentive butlers. The manager wouldn't resolve the issues I was having. I went to the front desk and she never came to listen to my concerns, I Called and never got an answer. The butlers need to be trained. I don't ask for much but having to call every day for towels. This was my first time here and from what I experience my last time. We were not offered the premium package after upgrading our room to a swim out pool side. I purchased a swim out and didn't realized it was garden view. I feel the representative should have offered us the premium package for $600. since I was paying for another room $400. It didn't happen. We were there for 7 days and was never told about the maid button, never got a tour of the grounds of TRS but of course they wanted us to go the the sells presentation only to hear they don't purchase our platinum status we have with UVC for there program we were mislead about this information. We didn't sleep well the bed was so uncomfortable the furniture in the room wasn't comfortable either. Just not a good week. I didn't really enjoy ourselves we made the best of it. Not enough room to tell all the craziness of this place.
Stayed 7 nights in Aug 2024

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful! We will be back for sure! Hands down the BEST!
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I will say staff wasn’t as attentive as I’d experience in other resorts, but when you ask they surely deliver.
Stayed 4 nights in Aug 2024

8/10 Good

Mfon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Starasia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were great
Stayed 4 nights in Aug 2024

8/10 Good

Jellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Jin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is best honeymoon place and i recommend anyone who would think to choose for it.
Stayed 5 nights in Aug 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024