Hilton Cancun, an All-Inclusive Resort: Deals & Reviews (Cancun, MEX)

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Luxury property on the beach, with 2 outdoor swimming pools

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet-friendly

Bar

Pool

On private beach

All-inclusive

Room service

Explore the area

Highway 307, Cancun, QROO, 77500

Arrecife de Puerto Morelos National Park
1 min walk
Xoximilco
12 min drive
Moon Palace Golf Club
13 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
18 min drive

Room options

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

Private bathroom

Valley view
Sleeps 6
2 Queen Beds OR 1 King Bed

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds (Sunset View)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Valley view
Sleeps 3
2 Queen Beds

Room, 1 King Bed (Sunset View)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Valley view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Ocean View, Corner

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Ocean view
Sleeps 4
2 Queen Beds

Room, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Sea view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View, Corner

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Ocean view
Sleeps 3
1 King Bed

Presidential Suite, 2 Bedrooms

Highlights

Furnished balcony or patio

Separate sitting area

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Kitchenette

195 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Queen Beds

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Kitchenette

Fridge

152 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature view

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Valley view
Sleeps 3
2 Queen Beds

Room, 1 King Bed (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Partial ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature view

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Valley view
Sleeps 3
1 King Bed

Suite, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Separate bedroom

Rainfall showerhead

77 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Balcony

Separate sitting area

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Dining table

Hypo-allergenic bedding

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Oceanfront (High Floor)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Ocean view
Sleeps 4
2 Queen Beds

Basic Room, 1 King Bed, Ocean View

Highlights

Balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Ocean view
Sleeps 3
1 King Bed

Basic Room, 2 Queen Beds, Ocean View

Highlights

Balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite, 1 Bedroom, Oceanfront

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Separate bedroom

Rainfall showerhead

77 sq m
Sea view
Sleeps 3
1 King Bed

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

Private bathroom

Ocean view
Sleeps 6
2 Queen Beds OR 1 King Bed

Room, 2 Queen Beds (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Sleeps 4
2 Queen Beds

Family Suite, 2 Bedrooms

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

2 bedrooms

Hairdryer

Bathrobes

80 sq m
Ocean view
Sleeps 6
1 King Bed

Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Separate bedroom

Rainfall showerhead

77 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 2 Queen Beds

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Separate bedroom

Rainfall showerhead

77 sq m
Sea view
Sleeps 4
2 Queen Beds

Suite, 2 Queen Beds (Swim Up Pool View)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Separate bedroom

Rainfall showerhead

77 sq m
Sea view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Separate bedroom

Rainfall showerhead

77 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Oceanfront (High Floor)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Sea view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Sea view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Rainfall showerhead

Hairdryer

40 sq m
Valley view
Sleeps 3
1 King Bed

Double Room Standard With Sea View

Sea view
Sleeps 4
2 Double Beds

Double Room Standard

Sleeps 4
2 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About the area

Cancun

A luxury stay in Cancun awaits you at Hilton Cancun, an All-Inclusive Resort. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 2 outdoor swimming pools, 2 poolside bars and a private beach. .The buffet restaurant, Vela Food Hall, is open for breakfast, lunch and dinner. Azulinda Lobby Bar is the property's own lobby lounge. Enjoy the free water park, free kids' club, gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Cancun property, attractions include Moon Palace Golf Club and Ventura Park Cancun.

What's nearby

Xoximilco - 12 min drive - 8.7 km
Moon Palace Golf Club - 13 min drive - 8.5 km
Puerto Morelos Beach - 20 min drive - 17.6 km
Petempich Bay - 20 min drive - 13.5 km
Riviera Cancun Golf Resort - 24 min drive - 17.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

‪Grand Lobby Bar - ‬14 min drive
‪Grand Central Buffet - ‬16 min drive
‪Agave Mexican Cuisine - ‬17 min drive
‪The Grill - ‬17 min drive
‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor swimming pools

Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

714 guestrooms or units

7 levels

2 bars by the pool

Conference rooms

Built in 2021

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Dry cleaning

Self-service laundry

Front desk (24 hours)

Front desk safe

Tour and ticket information

Concierge

Games room or arcade

Terrace

Garden

No smoking on site

Bar or lounge

Coffee shop

Dining venue

Swim-up bar

Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include dressing gowns and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free secured self parking on site
Free secured valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

2 poolside bars
A bar/lounge
A coffee shop/cafe
A restaurant
A swim-up bar
Snack bar/deli

Restaurants on site

Azulinda Market & Cafe
Azulinda Lobby Bar
La Luce
Maxal
Vela Food Hall

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free rollaway/extra bed
Free water park access
Laundry facilities
Playground
Snack bar/deli
Trampoline
Waterslide

Conveniences

24-hour front desk
Laundry facilities
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Valet for wheelchair-equipped vehicles
Wheelchair accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-width doorways

7 floors
Banquet hall
Built in 2021
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Free rollaway/extra bed
Hypo-allergenic bedding

Bathroom

Dressing gowns
Hair dryer
Towels provided

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Connecting rooms available
Desk chair
Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 28 2024 to December 7 2024 (dates subject to change):

One of the swimming pools

Access methods

Staffed front desk

Pets

Pets: MXN 1100 per accommodation, per stay
Only dogs are allowed
Maximum 1 (weight limit: 51 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 1100 per accommodation, per stay
Late check-out is available for a fee (subject to availability)
Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort

Hilton Cancun, an All-Inclusive Resort Cancun

Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

What is the cancellation policy at Hilton Cancun, an All-Inclusive Resort?

Hilton Cancun, an All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on 18 Dec 2024 start from AU$491.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Cancun, an All-Inclusive Resort?

Yep, Hilton Cancun, an All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Cancun, an All-Inclusive Resort?

The closest beach to Hilton Cancun, an All-Inclusive Resort is Puerto Morelos Beach (10.7 km).

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Yep, and guests love it! Hilton Cancun, an All-Inclusive Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars. One of the swimming pools will be unavailable from November 28 2024 to December 7 2024 (dates subject to change).

Does Hilton Cancun, an All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Cancun, an All-Inclusive Resort?

Hilton Cancun, an All-Inclusive Resort features a private beach, 2 poolside bars and 2 outdoor pools.

Is Hilton Cancun, an All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Hilton Cancun, an All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Cancun, an All-Inclusive Resort?

No, Hilton Cancun, an All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Cancun, an All-Inclusive Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Cancun, an All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Cancun, an All-Inclusive Resort?

Dogs are welcome at Hilton Cancun, an All-Inclusive Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

Hilton Cancun, an All-Inclusive Resort Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

4/10 Poor

Antonio

Business traveller

23 Aug 2024

Liked: Property conditions & facilities

Disliked: Amenities

Food is terrible. This is not Cancun, Cancun is 40 minutes away.

Stayed 3 nights in Aug 2024

10/10 Excellent

Letta

Travelled with family and small children

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pedro is the best waiter ever and the entertainment staff

Stayed 5 nights in Aug 2024

6/10 Okay

Marina

22 Aug 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 6 nights in Aug 2024

2/10 Terrible

Jeremy

21 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Jazmine

Travelled with group

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing! Staff was very kind and the food was delicious. Property is kept very clean and up to date. Will be booking again!

Stayed 5 nights in Aug 2024

10/10 Excellent

Yank

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 5 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean

Stayed 4 nights in Aug 2024

10/10 Excellent

Thibaut, Capitol Heights

Travelled with family and small children

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I spent 3 nights with my family at the Hilton Cancun all inclusive, and our overall experience was phenomenal. I upgraded to a suite on the 7th floor with a beach view and a wrap around balcony with a pool view; it was big and beautiful and the kids loved it. Room service prepared and delivered 3 meals(pasta, a burger and a sandwich) in 30 minutes at 200am. The personnel was friendly and professional. The food was excellent at Auma, Maxal; Vela's buffets(breafast and dinner) were varied and outstanding. I wish I had been able to eat one of Vela's lunches. Sunan, the Asian restaurant, was so so. The Azulinda market had good food overall. Their chocolate and strawberry cakes were chewy because they were made with fondant, stay away from those. Their coffee is very good. I was not able to get a reservation for la luce. The Churros were great. It would be a good idea to get there early if you want to book reservations to their best restaurants, otherwise it can get complicated. They have a car rental service and a tour booking service on site and available shuttles to their sister property and the Cancun Airport. Kid's corner had ton of activities for kids including moving nights, spanish classes, face painting and si much more...It is a great place for kids and teens. All in all, it was an outstanding experience. I will definitely return if I am ever in that area of Cancun.

Stayed 4 nights in Aug 2024

10/10 Excellent

Becky T. Lu, Markham

Travelled with family and small children

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything were excellent except for the Asian food at the Asian Restaurant. It was horrible!!! The Service was very poor. The food were terrible. It took 2hrs for my main course to come to me, and the fish was overcooked, chewy and rubbery, it is not fish! The noodle was from INSTANT NOODLE package (cheap). Japanese sushi salad was also with instant noodle! Sushi rolls were mushy-like! The chef should have learned and trained how to cook Chinese or Japanese food before offering to public!

Stayed 7 nights in Aug 2024

10/10 Excellent

Rania Hamdy

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

8/10 Good

Udoka

Travelled with family and small children

19 Aug 2024

Liked: Amenities, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Vanessa

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Our stay was simply amazing. The food was so delicious. The staff was so polite and always available and ready to help. The rooms were clean and the entire property looked well managed! We loved it! 10/10

Stayed 4 nights in Aug 2024

10/10 Excellent

Mariana

Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The perfect resort for families with kids :)

Stayed 4 nights in Aug 2024

6/10 Okay

Dawn

Travelled with family

17 Aug 2024

Liked: Cleanliness

…

Stayed 6 nights in Aug 2024

6/10 Okay

marco, San Antonio

Travelled with family

17 Aug 2024

Liked: Cleanliness

Disliked: Staff & service

If they change there staff I will give them a second chance, it is very expensive and the staff it is horrible, there is one of the restaurants that the specialist on meat, any of my nights at the property that was availability , only when I left, that it is ridiculous and I start since I arrived.

Stayed 4 nights in Aug 2024

10/10 Excellent

Yaritza

16 Aug 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Donald, Mt Holly

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Family friendly

Stayed 4 nights in Aug 2024

10/10 Excellent

Azamat

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel , nice food , great times , thanks Hilton !!!

Stayed 5 nights in Aug 2024

8/10 Good

Ramiro

Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service, amenities

Firstly, i have to stress how serviceable, friendly and attentive the staff of the hotel is. There was not a single interaction where i was not greeted sincerely and every time i would ask something they would go above and beyond to meet the request. So Staffing is a 10 out of 10 Now the downside is i was at this property 2 years ago and I noticed some wear of the facilities which they dont seem to pay enough attention or provide proper maintenance. 1. The kids pool had multiple games that just didnt work. The biggest attraction which is the 5 feet tall bucket that gets filled up with water and then drops into the pool hardly had water filling it uo and others just didnt work at all 2. Auma restaurants didn't have air conditioning working at all. So eating there was complicated 3. Overall you could see many air conditioner vents condensating and leaking to the tables 4. The kids pool had mats because the floor got ripped or something 5. One day i noticed the power went off for a few seconds and on that same night the fire alarms falsely triggered 2 times Many other details which to me in a matter of 2 years are significant because it show lack of proper building maintenance

Stayed 5 nights in Aug 2024

10/10 Excellent

Hafize

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Bethel

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first time at an all-inclusive resort and I loved it. Staff was very friendly, and the food was good especially for a resort. Will most likely stay here again

Stayed 4 nights in Aug 2024

8/10 Good

Rafael Alberto Gilot

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with easy access to the beach. Amazing customer service from all staff. Food really good in the food carts, Mexacaleria, Vela and La Luce.

Stayed 3 nights in Aug 2024

10/10 Excellent

Tung

Travelled with family

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family stay at Hilton Cancun 5 days on my vacation, anything was great. Overall perfect place to stay for vacation. This is my first time travel to Cancun, I am skeptical of where’s to stay at Cancun but I’m glad I picked Hilton. I would recommend to all guests

Stayed 4 nights in Aug 2024

10/10 Excellent

Jose De la Cruz

Travelled with partner

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property , perfect for families Food was great 5 star dining We love it , we’ll be back again soon

Stayed 7 nights in Aug 2024

10/10 Excellent

Raul Llames

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, Great and friendly staff! Check in process was a little slow but other than that, everything is exceptional! Food and drinks is the best! I highly recommend this hotel.

Stayed 4 nights in Aug 2024

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Flights

Flights to TasmaniaAir ticket Ballina to Dubbo (BNK - DBO )Air ticket Cairns to Sydney (CNS - SYD )

Cars

Mooloolaba Car Rental

Packages

Thailand Holiday PackagesLegian Holiday Packages

Hilton Cancun, an All-Inclusive Resort

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Reviews

Excellent

Popular amenities

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Room options

View all photos for Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

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View all photos for Room, 2 Queen Beds (Sunset View)

Room, 2 Queen Beds (Sunset View)

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View all photos for Room, 1 King Bed (Sunset View)

Room, 1 King Bed (Sunset View)

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View all photos for Room, 2 Queen Beds, Ocean View, Corner

Room, 2 Queen Beds, Ocean View, Corner

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View all photos for Room, 1 King Bed (Swim Up Pool View)

Room, 1 King Bed (Swim Up Pool View)

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View all photos for Room, 1 King Bed, Ocean View, Corner

Room, 1 King Bed, Ocean View, Corner

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View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

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View all photos for Suite, 1 King Bed, Ocean View (Parlor)

Suite, 1 King Bed, Ocean View (Parlor)

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View all photos for Room, 2 Queen Beds, Nature view

Room, 2 Queen Beds, Nature view

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View all photos for Room, 1 King Bed (Swim-Up)

Room, 1 King Bed (Swim-Up)

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View all photos for Room, 1 King Bed, Nature view

Room, 1 King Bed, Nature view

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View all photos for Suite, Oceanfront (Swim-Up)

Suite, Oceanfront (Swim-Up)

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View all photos for Deluxe Suite, 1 King Bed, Ocean View

Deluxe Suite, 1 King Bed, Ocean View

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View all photos for Room, 2 Queen Beds, Oceanfront (High Floor)

Room, 2 Queen Beds, Oceanfront (High Floor)

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View all photos for Basic Room, 1 King Bed, Ocean View

Basic Room, 1 King Bed, Ocean View

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View all photos for Basic Room, 2 Queen Beds, Ocean View

Basic Room, 2 Queen Beds, Ocean View

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View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

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View all photos for Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

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View all photos for Room, 2 Queen Beds (Swim-Up)

Room, 2 Queen Beds (Swim-Up)

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View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

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View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

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View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Highlights

View all photos for Suite, 2 Queen Beds (Swim Up Pool View)

Suite, 2 Queen Beds (Swim Up Pool View)

Highlights

View all photos for Suite, 1 King Bed (Swim Up Pool View)

Suite, 1 King Bed (Swim Up Pool View)

Highlights

View all photos for Room, 1 King Bed, Oceanfront (High Floor)