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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Luxury property on the beach, with 9 outdoor pools

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Sauna, hot tub, steam room, body treatments, aromatherapy
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
On the beach, white sand, beach cabanas, sun-loungers
Room (THE PINEAPPLE) | Living room

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • All-inclusive
  • Laundry
  • Gym
The current price is AU$870
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Uvero Alto, Punta Cana, 23000
  • Sirenis Aquagames Water Park
    ‪6 min drive‬
  • Macao Beach
    ‪11 min drive‬
  • Cana Bay Golf Club
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Single Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Superior With Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite -6 Guests- With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 Guests- With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Single Beds and 1 Queen Bed

View all photos for Quadruple Suite Deluxe With Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite With Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Punta Cana

A luxury stay in Punta Cana awaits you at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. You'll be 8.5 km (5.3 mi) from Macao Beach and 18.2 km (11.3 mi) from Arena Gorda Beach. Highlights at this all-inclusive property include 9 restaurants, 9 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Zest, serves Mediterranean cuisine and is open for breakfast and lunch. At the property's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Uvero Alto property include Sirenis Aquagames Water Park and Cana Bay Golf Club.

What's nearby

  • Sirenis Aquagames Water Park - 6 min drive
  • Macao Beach - 11 min drive
  • Cana Bay Golf Club - 17 min drive
  • Iberostar Golf Course - 22 min drive
  • Arena Gorda Beach - 22 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 34 min drive

Restaurants

  • ‪Lobby Bar - ‬5 min drive
  • ‪Carnival - ‬11 min walk
  • ‪Spoon - ‬17 min walk
  • ‪Wink - ‬17 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma, you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 9 outdoor pools
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of 3 Mar 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on 1 Apr 2025 start from AU$869.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has a free self car park and free valet parking.

Are there any beaches close to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest beach to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Macao Beach (5.2 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, there is an onsite spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Yep, and guests love it! Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools, a full-service spa and 9 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma a romantic place to stay?

1 hot tub and al fresco dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is a hit with families.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, only service animals are allowed.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 829 out of 2151 reviews
Rating 8 - Good. 426 out of 2151 reviews
Rating 6 - Okay. 375 out of 2151 reviews
Rating 4 - Poor. 244 out of 2151 reviews
Rating 2 - Terrible. 277 out of 2151 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

LUKASZ, Ansonia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly resort but very bad food
Stayed 5 nights in Nov 2024

4/10 Poor

Elder, Guatemala

Stayed 4 nights in Nov 2024

8/10 Good

Flavio

Liked: Cleanliness, property conditions & facilities
Fun for children
Stayed 7 nights in Nov 2024

10/10 Excellent

carlos, Miami

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very run-down hotel with very poor quality in all its services
Stayed 3 nights in Nov 2024

10/10 Excellent

Tyrone

Stayed 3 nights in Nov 2024

4/10 Poor

Blazej

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Service wasn’t very good. Food was pretty good. Bars didn’t have alcohol, some days bars only had beer. Liquor was almost never available. Very bad for all inclusive!!!
Stayed 5 nights in Nov 2024

4/10 Poor

Ayca

Travelled with family and small children
Disliked: Staff & service
Here’s a constructive, yet honest, bad comment you could leave: “I was really disappointed with my stay at this resort. The service was slow, and some of the amenities listed were not available or in poor condition. Everything you asked they don’t have it. Buffet is so limited. They don’t have cheese bar for breakfast. Servers are so slow and they don’t care. No towels at the beach area. If you come in after 6pm front desk is an annoying. No welcoming at all. Water park and that area can’t complain really nice and clean and fun for kids but other than For the price, I expected much better. I hope they can improve in the future.”
Stayed 4 nights in Nov 2024

6/10 Okay

Miguel Angel

Travelled with family
Disliked: Staff & service
Check in was a terrible experience because they didn’t have our room available at check in time. Hospitality is a hit or miss and you have to do everything yourself in order to get things done. Food was limited and not that great.
Stayed 6 nights in Nov 2024

4/10 Poor

Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s a good structure but mismanaged. The information for activities, restaurants is not accurate. And also it’s unbelievable there are no towels in beach and swimming pool areas.
Stayed 4 nights in Nov 2024

10/10 Excellent

Damarys, Manhattan

Stayed 1 night in Nov 2024

10/10 Excellent

Timothy, Manvel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so much fun for my kids. They enjoyed the beautiful beach, awesome water park, and the room. The rooms are spacious and plentiful. The food options for dinner were surprisingly good. We did find breakfast to be tough with food choices for kids. We are coming back to this property. We enjoyed it that much!
Stayed 6 nights in Nov 2024

2/10 Terrible

DAIRON

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Poor Sevices.. limited food.
Stayed 5 nights in Nov 2024

2/10 Terrible

Nadia m

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was ok… every restaurant had missing items from the menu and the items that were on the menu were missing ingredients from them. It was an alcohol shortage that week we were there. They had no gin or tequila and instead of serving alcohol at 10 AM they started at 11 or 12 PM… one day they even started at 2 PM because they had no deliveries … As much as we paid, this was false advertising and not inclusive at all… you could’ve done another resort and had more… the director of the Property comped, our slim experience and our character Dining. But as much as we invested and the time we all took to go on this vacation, we really would’ve preferred the positive experience.
Stayed 6 nights in Nov 2024

4/10 Poor

Benedict

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
They didnt have the drinks for the menu, the restaurants need to go out of the restaurant to get drinks and they have nothing that we asked for. No water at night and the staff was just looking to be tipped and the service bad, the pillows so big to sleep, no air condition at the buffett.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wilmarie

Stayed 3 nights in Nov 2024

2/10 Terrible

Mikkel Emiil

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not good. Lots of disappointments
Stayed 6 nights in Nov 2024

10/10 Excellent

Yamilka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es increíblemente seguro y muy acogedor pero deben de trabajar un poco mas con el servicio al cliente en los restaurantes
Stayed 1 night in Nov 2024

6/10 Okay

Nacho

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant no good half of the menu is available only and we observe cucarachas on the floors many’s times
Stayed 3 nights in Nov 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Katherine, hyde park

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The buffet food was not good at all. A lot of condiments were missing and they constantly kept running out of things.
Stayed 1 night in Nov 2024

6/10 Okay

Arshi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Barely anyone spoke english. Biggest reason, why our experience was sour. We are a vegetarian family and after waiting for nearly hr and a half, they put sausage in our order. Kids literally went to bed without food that night. Even after mentioning several times, they just didnt get it.
Stayed 7 nights in Nov 2024

2/10 Terrible

Lindsay

Stayed 5 nights in Oct 2024

6/10 Okay

Thi Ngoc Hanh

Travelled with family and small children
Liked: Cleanliness
We loved the waterparks, beach and pools. The buffet food and selection was beyond disappointing. Limited and not enough variety. No cereals or yogurts for the kids considering it's a resort for kids. There are also no restaurant or buffet along the beach. It was still under construction. Knowing this, the resort should set up something everyday at lunch so parents don't have to leave the beach or pool side with their kids just to grab a quick bite. It was very evident that half the staff/chefs are still in training with little to zero English; not even the bare minimum .Sometimes we didn't even receive service when we sat down at our table. Room service was slow or ignored our needs. One thing I can say is that the experience and food at WokWok and Spacewalker was amazing. Food at Spacewalker was the absolute best. Staffs was very accommodating. The staffs at the bar at Nickelodeon Place was amazing as well. Enjoyed the food there. Overall, the kids had an amazing time.
Stayed 7 nights in Nov 2024

2/10 Terrible

Remington

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not stay at this resort. The food was terrible. I expect with an all inclusive, the food to not be 5 star, but this was ridiculous. Also if your children drink milk don’t plan on getting it here. They only use lactose free milk. Staff was rude, especially with dealing with a room beneath us partying until 12:30 at night, and having their drunk kids play in the pool. All 4 of my family and myself got sick from the food, as well. The resort is also far from anything else. Rooms were clean. Resort was clean. Beach is not for kids, as it has huge waves. Also beach has dangerous men “selling coconuts and cigars”,d one of these men was armed. I wish I would have never gone. A week with hungry kids, parents, and rude staff turned a vacation into a stressful week. I am beyond angry. The restaurants aside from the poor quality buffet, didn’t have half the dishes on the menu. Thank god the lady in the morning made omelets or we would’ve barely eaten ourselves. The character breakfast is just another buffet with food that the normal buffet should hold its standards to. That was the best meal and it costed $450 USD extra. Waterpark was good for small children. There are only 3 slides for teens or adults. The transportation golf cart to bring you to the waterpark takes forever, while premium guests with timeshares are treated like a whole different class of people. The shows at night were great for kids and family and I will say that was the best part of the resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Saleha

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My family had a great time. Kids really enoyed the kids club which was included and the water park, also the beach was beautiful. The food was good too, we enjoyed the italian restaurant on the resort the most, they sang happy birthday and brought a piece of cake complimentary for my husband. Friendly staff and so clean. Everyone is always maintaining and cleaning the property inside and outside. Room service was available 24 hours so that helped as we landed late the 1st night. Great experience overall for families with young children
Stayed 4 nights in Nov 2024