8/10 Good
Joe
Travelled with family
31 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property and beach. Buttler service was ok, as it was simply a text service for booking dinner, but other than that, we met him first day and last day. "Top Shelf" liquour if it exists is an extra or difficult to find for your glass. Most of the service staff was pleasant, but the checkout staff experience was not uplifting and didn't even offer a smile to us. These are the little things thta can make a customer pass on a return vacation given the vacation options available in Punta Cana. Beautiful resort, amazing beach and shopping, just lacked the service with a smile and happiness we have experienced at other Punta Cana resorts. At an all inclusive resort, it matters to feel welcomed as a guest. I will also note that we go out of our way (not required) to tip for service as a gesture of appreciation.
Joe
Stayed 4 nights in Dec 2024