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The Row Hotel, BW Signature Collection

3.0 star property
Hotel with free parking, near Santana Row Shopping Center

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Lobby
Exterior
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub
Lobby lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Gym
  • Free WiFi
The current price is AU$268
includes taxes & fees
27 Feb - 28 Feb

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Westfield Valley Fair Shopping Mall
    ‪12 min walk‬
  • Santana Row Shopping Center
    ‪17 min walk‬
  • Santa Clara Valley Medical Center
    ‪19 min walk‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Dining table
Smart TV
Memory foam bed
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Memory-foam beds, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Blackout curtains
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Blackout curtains
Hairdryer
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Memory foam bed
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Aloft San Jose Cupertino

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1001)
The price is AU$339
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Aloft San Jose Cupertino

About the area

San Jose

At The Row Hotel, BW Signature Collection you'll be within a 20-minute stroll of popular places like Westfield Valley Fair Shopping Mall and Santana Row Shopping Center. Highlights at this hotel include in-room free WiFi and Smart TVs. .This business-friendly hotel offers a 24-hour fitness centre, a 24-hour front desk and express check-in. Plus you'll find express check-out and a vending machine. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .This 3-property class San Jose hotel is 1.8 km (1.1 mi) from Winchester Mystery House and 4.3 km (2.7 mi) from San Jose Convention Center.

What's nearby

  • Santana Row Shopping Center - 17 min walk
  • Winchester Mystery House - 2 min drive
  • PayPal Park - 5 min drive
  • SAP Center at San Jose - 5 min drive
  • San Jose Convention Center - 5 min drive

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel with free parking, near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness centre, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

Is parking available at The Row Hotel, BW Signature Collection?

Yep, The Row Hotel, BW Signature Collection has a free self car park.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on 27 Feb 2025 start from AU$267.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at The Row Hotel, BW Signature Collection?

No, The Row Hotel, BW Signature Collection does not offer an airport shuttle service.

What time are check-in & check-out at The Row Hotel, BW Signature Collection?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Row Hotel, BW Signature Collection?

Cats and dogs are welcome at The Row Hotel, BW Signature Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 274 reviews
Rating 8 - Good. 59 out of 274 reviews
Rating 6 - Okay. 24 out of 274 reviews
Rating 4 - Poor. 14 out of 274 reviews
Rating 2 - Terrible. 22 out of 274 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2024

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Jose

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The bathroom ceiling starting leaking water when the upstairs room was showering and flooded the entire bathroom floor.
Stayed 1 night in Nov 2024

8/10 Good

Nathalie

Stayed 1 night in Nov 2024

8/10 Good

Mindy, el monte

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i dont like about this hotel is the shower head. The hotel is good but i couldn’t believe that they couldnt afford to install a small thing like shower head to make it a perfect hotel to stay. The shower head is very cheap. Looks like they got it from a junky yard sale for free.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Competent, personable staff. Well-priced, and good (yet unobtrusive) service. Way to go!
Stayed 6 nights in Nov 2024

4/10 Poor

Angelica

Disliked: Staff & service, property conditions & facilities
Checking in we used the virtual rep. Was quick easy, only thing the volume could be a little louder. Not all the outlets in room worked. Wifi for the tv did not work. Wifi would go in and out or say not connected but the wifi would work on my phone. When it did connect to wifi it would play about 2 min and load for almost 10 min to the point I had to use my personal hotspot. The morning of checking out our bathroom light was flickering and the light went out.
Stayed 3 nights in Nov 2024

10/10 Excellent

Thy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, extremely clean and continental breakfast had fresh starbuks expresso
Stayed 1 night in Nov 2024

8/10 Good

Maureen

Liked: Staff & service
Great staff. Heavy traffic area
Stayed 3 nights in Oct 2024

8/10 Good

Christopher

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Randall

Stayed 1 night in Oct 2024

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Great location, parking and staff was very friendly and helpful. The rooms were clean and the bed was comfy.
Stayed 1 night in Oct 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall Nice Stay
The service, location, and overall appeal of the hotel was great. The only downsides were: 1. The bed was like sleeping on a box spring 2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on. 3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often. 4. We were hearing load thumps that would rattle the room.
Stayed 1 night in Oct 2024

8/10 Good

Fiona

Stayed 1 night in Oct 2024

10/10 Excellent

Julie

Stayed 1 night in Sep 2024

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price especially for the area. I was visiting family at the Santa Clara Medical Center so it was very convenient. The complimentary breakfast was far better than I expected and the gentlemen who checked me in was lovely. Both patient and helpful to all my issues. The only drawback is the water takes a while to heat up if you shower early in the morning.
Stayed 3 nights in Oct 2024

2/10 Terrible

Stephen, Los Angeles

Disliked: Staff & service, amenities
Don’t stay here unless you have no other choice. The hotel is a very modestly renovated motel on a very noisy street. A remote staff member sitting in Bogota, Colombia “checked me in” through a computer terminal. Other guests showed how to access the room through a code because there was no hotel staff around. There's no restaurant other than for breakfast, no bar, not even a phone in the room. And no security that I can see. It is clean throughout, though.
Stayed 1 night in Oct 2024

8/10 Good

Rajendra, Seattle

Bath tub was old with some top layer peeled off.
Stayed 1 night in Oct 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No.
The pics online were nice so we thought we would give Best Western a try. Big mistake. Our room was rundown and dirty. The beds were comfy. We wore shoes in the shower because it was so dirty. They did not clean our room until I requested it as our garbage was overflowing. I was told to get my own towels from a cabinet in the kitchen. There was rarely anyone at the front desk. The majority of our interaction was with a computer. We never saw any security on the property. Two strange men walked into our room at 11pm using the key code on the door. They never told us who they were or what they wanted. They did not have anything that identified them as employees. That was unnerving. The underground parking was nice as were the couple employees we did interact with. Not good.
Stayed 5 nights in Oct 2024

10/10 Excellent

Heather

Stayed 1 night in Sep 2024