2/10 Terrible
Michelle
26 July 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was infested with roaches. Three days in a row i will see roaches in my bed sheets and bed head and restroom. I expressed this at the reception and management did nothing. Last night was scary as i saw two in my bed scrolling my feet when i woke up at 5:30 am and decided to leave the room. went to reception on PJs and they had me there for three hours in my PJs crying. The gust actually helped me. I ended up sleeping showering at another guest room (strangers). Guests who saw me at reception were concerned and helped me. The Hotel did nothing; just saying I am sorry did not solve the matter. Reception promised another room and i waited for three hours crying at reception with no room. Thanks to the other guests who helped me. Also, when the gusts helped me , the reception staff did not even care to help me with the luggage and i had to take all my belongings by myself and the other guests helped. Staff said that their hands were tight as management has the last say. Management was nowhere to be found. A Manager should always be on the floor in hotels for the safety of the guests. Unacceptable. manager, was never at the premise and obviously careless with the staff and guests.
Michelle
Stayed 9 nights in Jul 2024