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Black Forest Lodge And Cabins

2.5 star property
Hotel with a full-service spa, a short walk to The Village

Photo gallery for Black Forest Lodge And Cabins

Outdoor spa tub
Deluxe Triple Room
Studio Suite | Private kitchen
Outdoor pool, open 10:00 AM to 10:00 PM, pool loungers
Traditional Cabin | Living area

Reviews

7.8 out of 10
Good

Popular amenities

The current price is AU$234
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
41121 Big Bear Blvd, Big Bear Lake, CA, 92315
  • The Village
    ‪7 min walk‬
  • Big Bear Visitor Center
    ‪11 min walk‬
  • Snow Summit
    ‪3 min drive‬
  • San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪64 min drive‬

Room options

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Individually decorated, individually furnished, iron/ironing board

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Individually decorated, individually furnished, iron/ironing board

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin | Living area

Traditional Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin

Traditional Cabin

Traditional Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio

Studio

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Individually decorated, individually furnished, iron/ironing board

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Individually decorated, individually furnished, iron/ironing board

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Individually decorated, individually furnished, iron/ironing board

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Individually decorated, individually furnished, iron/ironing board

Studio Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Sleeps 2
  • 1 King Bed

View all photos for Family Cabin, 2 Queen Beds

Family Cabin, 2 Queen Beds

Family Cabin, 2 Queen Beds

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Chalet

Fireplace

Family Chalet

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Separate bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Economy Cabin

Economy Cabin

Economy Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Chalet

Family Chalet

Family Chalet

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Separate bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private hot tub
Heating
Kitchenette
  • Mountain view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Chalet

Family Chalet

Family Chalet

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Separate bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Chalet

Family Chalet

Family Chalet

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Separate bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room, 2 Queen Beds

Individually decorated, individually furnished, iron/ironing board

Double Room, 2 Queen Beds

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio

Individually decorated, individually furnished, iron/ironing board

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Individually decorated, individually furnished, iron/ironing board

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Individually decorated, individually furnished, iron/ironing board

Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Queen Beds, Fireplace (Wood Burning)

Individually decorated, individually furnished, iron/ironing board

Double Room, 2 Queen Beds, Fireplace (Wood Burning)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
TV
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Cabin

Economy Cabin

Economy Cabin

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Bedroom, Fireplace

Individually decorated, individually furnished, iron/ironing board

Double Room, 1 Bedroom, Fireplace

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
  • 74.32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Individually decorated, individually furnished, iron/ironing board

Double Room

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

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About the area

Big Bear Lake

Black Forest Lodge And Cabins puts you in the centre of Big Bear Lake, 0.5 km (0.3 mi) from The Village and 2.3 km (1.4 mi) from Snow Summit. Highlights at this hotel include a full-service spa, an outdoor swimming pool and free continental breakfast. .Enjoy the Hot tub, seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, spa services and ski passes. Each morning free breakfast is served. There's also the convenience of free self parking. .Sights within a 15-minute walk of this Big Bear Lake hotel include Pine Knot Park and Meadow Park.

What's nearby

  • The Village - 7 min walk - 0.6 km
  • Big Bear Visitor Center - 11 min walk - 1.0 km
  • Big Bear Marina - 14 min walk - 1.3 km
  • Alpine Slide at Magic Mountain - 2 min drive - 1.9 km
  • Snow Summit - 3 min drive - 2.5 km

Getting around

  • Orange County, CA (SNA-John Wayne) - 120 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Taco Bell - ‬2 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Domino's Pizza - ‬3 min walk
  • ‪Grizzly Manor Cafe - ‬4 min walk

About this property

Black Forest Lodge And Cabins

Hotel with a full-service spa, a short walk to The Village
Black Forest Lodge And Cabins offers its guests a full-service spa, an outdoor pool, and Access to hot tub. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. Spa services, barbecue grills, and a vending machine are also featured at Black Forest Lodge And Cabins. Free self parking is available.

This Big Bear Lake hotel is smoke free.

  • 40 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Business facilities
  • Staff members are multilingual
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Fireplace in lobby
  • No smoking on site
  • 1 conference room
Black Forest Lodge And Cabins offers 40 accommodations, which are accessible via exterior corridors and feature fireplaces. This individually decorated and furnished accommodation has separate sitting areas. Kitchenettes offer separate dining areas and kitchenware and utensils.

Bathrooms include a combined bath/shower unit with a hydromassage showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a limited basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Big Bear Nails. Services include manicures and pedicures. The spa is open selected days.

Languages

English, French, German, Spanish

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Holiday Inn Resort The Lodge At Big Bear Lake by IHG

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  • Parking included
  • Free WiFi
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • Bicycle shuttle
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Ski passes

Family friendly

  • Children's games
  • In-room kitchenette
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area

Conveniences

  • Hair salon
  • Vending machine

Guest services

  • Housekeeping (limited availability)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers

Full-service spa

  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Separate dining area

More

  • Access via exterior corridors
  • Fireplace
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Sunday - Thursday (8:00 AM - 10:00 PM) and Saturday - Sunday (8:00 AM - midnight)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 60.00 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • The seasonal pool will open on 01 March and close on 15 September.
  • Pool access available from 10:00 AM to 10:00 PM

Property is also known as

Black Forest Big Bear Lake
Black Forest Lodge & Cabins
Black Forest Lodge & Cabins Big Bear Lake
Black Forest Lodge Cabins Big Bear Lake
Black Forest Lodge Cabins
Black Forest Cabins Big Bear
Black Forest Lodge And Cabins Hotel
Black Forest Lodge And Cabins Big Bear Lake
Black Forest Lodge And Cabins Hotel Big Bear Lake

Frequently asked questions

What is the cancellation policy at Black Forest Lodge And Cabins?

Black Forest Lodge And Cabins offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Black Forest Lodge And Cabins?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Black Forest Lodge And Cabins on 6 Apr 2025 start from AU$233.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Black Forest Lodge And Cabins?

Yep, Black Forest Lodge And Cabins has a free self car park.

Are there any beaches close to Black Forest Lodge And Cabins?

Yep, Black Forest Lodge And Cabins is a short 8-minute walk from Swim Beach. Fun beach activities include swimming.

Is there a spa on site at Black Forest Lodge And Cabins?

Yep, Big Bear Nails is available for guests.

Does Black Forest Lodge And Cabins have a pool?

Black Forest Lodge And Cabins has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10:00 PM (Seasonal outdoor pool open from March 01 to September 15).

What makes Black Forest Lodge And Cabins a romantic place to stay?

1 hot tub and romance packages, as well as fireplaces in the guestrooms, all help set the scene for a romantic weekend at Black Forest Lodge And Cabins.

Does Black Forest Lodge And Cabins serve breakfast?

You bet, free continental brekkie is on offer daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Black Forest Lodge And Cabins?

No, Black Forest Lodge And Cabins does not offer an airport shuttle service.

What time are check-in & check-out at Black Forest Lodge And Cabins?

Check-in begins at 3:30 PM. Check-out time is 11:00 AM.

Black Forest Lodge And Cabins Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 477 out of 1039 reviews
Rating 8 - Good. 244 out of 1039 reviews
Rating 6 - Okay. 133 out of 1039 reviews
Rating 4 - Poor. 102 out of 1039 reviews
Rating 2 - Terrible. 83 out of 1039 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the spa suite was very traditional with extreme pops of 60s 70s cabin farm house style but it did not seem old in need of repair …infact it was in great condition and even the wood bed frame was solid 70s design and the whole layout made you feel like you were really on a home away from home. The jacuzzi tub in spa suite made the room romantic and the tv and boulder rock fireplace in view felt like farm house with luxury hotel feeling but without any hotel vibes…highly recommend for couples
Stayed 3 nights in Dec 2024

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Don’t unpack, there is nowhere to put your things.
Fair price. Clean enough. There used to be a closet, but the fridge and micro was in there so there was nowhere to hang clothes. Not even a hook on the wall. There was no dresser to put clothes in either. (There were tiny bed side tables where I could have put my socks.) I like to unpack and keep my room tidy and that wasn’t possible. Also nowhere in the bathroom to put my toiletries.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
Everyone was really friendly. The room was clean. I enjoyed the spa and fireplace in the room. The area around the lodge was nice, lots of shopping and dining.
Stayed 1 night in Nov 2024

6/10 Okay

Ahmad, Chula Vista

Travelled with family
Disliked: Property conditions & facilities
I dont think it was worth $600
Stayed 2 nights in Dec 2024

10/10 Excellent

Syed Zeyad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabins were great, older but with great heating, big screen t.v., fireplace, kitchen and great shower. Little bit of noise from adjoining cabins.
Stayed 2 nights in Dec 2024

2/10 Terrible

Aytan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin to give this place a 0 rating? We paid for a king suite, and the pictures show a jacuzzi in the room. We arrived, and they put us into a suite with one queen bed. The small couch had dog hair all over. The carpet was not vacuumed. The blanket had stains on it. I went back to the office to politely tell them that they gave me the wrong room and that my husband and I need a king. He lied and told me that I booked a queen. He was very sarcastic and told me to contact Expedia to cancel my reservation if that’s what I wanted to do. He made it seem like I would have an issue paying for a better room when I booked a king suite, to begin with. He said the jacuzzi room had been sold out for weeks. He said if you want two queen beds, it’ll be an extra $55… I declined his offer because I already paid for that. I asked for a clean blanket, and two hours later, they finally brought one. The walls are so thin in the room that you can hear people walking, and the slightest movement shakes the room. The heater makes very loud noises. My husband was so grossed out by the couch he slept on the floor. Mind you, it’s winter and it’s cold. I slept on the queen bed, and I was freezing all night because the heater did not reach the entire suite. I can write a novel. Ultimately, I would be somewhat calm if the staff were friendly. Oh, and their pet fees are $60 per dog. You should clean your rooms before charging $60 pet fee with someone else’s dog hair on couches.

8/10 Good

candice

Travelled with group
Liked: Cleanliness, property conditions & facilities
Cabin area, location and walkable
Stayed 1 night in Dec 2024

6/10 Okay

Ana

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Enjoyed the stay but would not come again
Stayed 3 nights in Dec 2024

10/10 Excellent

Iraida N, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Disliked: Staff & service
Early ski season multi-weekday trip
Good location; walking distance to coffee shops, restaurants, and rentals. Dated rooms. Front office service rather unwelcoming and unhelpful. Only worth the price if considerably less than similar properties.
Stayed 3 nights in Dec 2024

6/10 Okay

Brian

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property is very very outdated with all the landscaping dead and inside the family chalet was also very not up to date with cracking floors, needs major remodeling, poor shower and tub, walls need new wallpaper or paint, too many problems to list and was overcharged in price for the this run down lodge/cabin, place looks like it came straight from a horror movie. Highly not recommended for families!!!
Stayed 3 nights in Dec 2024

2/10 Terrible

Amir

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The place was old, dirty and infested with rats. Horrible place. They charged us $125 extra for a double room that was advertised at no additional cost on our booking. We can hopefully get a refund for our $125. I would not recommend this place to anyone
Stayed 2 nights in Dec 2024

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small but clean, and bed was comfortable. Breakfast was basic but nice that it's included. Enjoyed the stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
loved the 24 hour availability of loby
Stayed 4 nights in Dec 2024

10/10 Excellent

Cindy

Stayed 2 nights in Nov 2024

8/10 Good

Roberta

Travelled with family, Travelled with pets
Liked: Staff & service
We had thought we were getting a room with an automatic fireplace, instead we got a wood burning fireplace. It was nice, but we had to buy the wood and I couldn’t handle the smoke smell in the room. Otherwise, adorable room.
Stayed 1 night in Nov 2024

2/10 Terrible

Chuck

Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Cute and cozy place
Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2024

10/10 Excellent

Samantha

Stayed 2 nights in Nov 2024

6/10 Okay

Marcus

Liked: Cleanliness
Alright, Disappointing Breakfast
TL;DR: Average room, non-existent Continental breakfast, decent location, affordable price. Overall, it was okay. Traveled to Big Bear for a weekend trip with my gf. The first night, the shower has no hot water, even after running for a few minutes. There was no table in the room and no set-aside closet, but since it was a short trip, it was bearable. The heater in the room worked thankfully. Like other reviews have noted, the walls are thin so you can hear other guests. The listing on the hotel states that there is a hot tub and pool. The pool was closed given that it was winter. The hot tub was small and didn't looked very appealing. We didn't try it. The main gripe I had was the Continental breakfast. It says that breakfast was provided which is one of the reasons why we ended up staying here. In short, there is effectively NO breakfast, more like a few snacks. There was no hot food, only a few small prepackaged muffins, hard-boiled eggs, and some coffee. Oddly, given the poor selection, the breakfast hours are still restricted to 8-10 am. We decided to instead go to a local cafe (I strongly recommend just not bothering with the breakfast or at least know what you're getting which isn't much).
Stayed 2 nights in Dec 2024

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Units connect and you can hear everything little thing in the next unit. Every little thing. It’s like they are in the room with you.
Stayed 1 night in Dec 2024

6/10 Okay

MAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was small, but comfortable. Fireplace in the small room which was a nice surprise. It does not have a closet. The breakfast was not so good. Microwave oatmeal, cold hard boiled eggs, and frozen waffles. The guy in the front desk was nice. The pool and fire pit area did not look at all as the picture in the listing. It is located close to most shopping & dining.
Stayed 2 nights in Nov 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Over rated
Disappointed in checkin desk area smelled like cigarettes, hot tub “was warm” according to check in person, ‘pool is not open” no room service.
Pool/swamp?
Don’t t know what this building was?
No closet
Lighting
Stayed 2 nights in Nov 2024