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Regency Inn & Suites

2.0 star property
Suburban hotel with 24-hour business centre and 24-hour front desk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Regency Inn & Suites

Exterior
Egyptian cotton sheets, premium bedding, pillow-top beds, desk
Combined shower/bathtub, free toiletries, hair dryer, towels
Standard Room, 1 King Bed, Non Smoking
Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Reviews

6.2 out of 10

Popular amenities

  • Parking available
    Parking available
  • Pool
    Pool
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
21 Baldwin Street, West Springfield, MA, 01089
  • Storrowton Village Museum
    3 min walk
  • Eastern States Exposition
    3 min walk
  • Majestic Theatre
    3 min drive
  • Hartford, CT (BDL-Bradley Intl.)
    28 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Blackout curtains
Egyptian cotton bed sheets
Pillow-top bed
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
HDTV
Blackout curtains
Egyptian cotton bed sheets
Pillow-top bed
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
La Quinta Inn & Suites by Wyndham Springfield MA
Pool
Breakfast included
Pet-friendly
Parking included
4.1 out of 5, Very good, (1272)
The price is AU$196
for 1 night
includes taxes & fees
19 Nov - 20 Nov
La Quinta Inn & Suites by Wyndham Springfield MA

About the area

West Springfield

At Regency Inn & Suites you'll be within steps of Storrowton Village Museum and Eastern States Exposition. Highlights at this Victorian hotel include an outdoor swimming pool, free self-parking and a conference centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Additionally, you'll find a 24-hour business centre, a library and express check-out. There's also the convenience of extended parking. .Attractions within a 10-minute drive of this West Springfield hotel include MGM Springfield and Six Flags New England.

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • MGM Springfield - 3 min drive
  • Naismith Memorial Basketball Hall of Fame - 3 min drive
  • Big E - 5 min drive

Getting around

  • Springfield Union Station - 9 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 30 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Wendy's - ‬19 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Taste of Lebanon - ‬2 min drive
  • ‪Crepes Tea House - ‬2 min drive

About this property

Regency Inn & Suites

Suburban hotel with 24-hour business centre and 24-hour front desk
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 800 square feet (74 square metres) and includes a conference centre. An outdoor pool, a library, and tour/ticket assistance are also featured at the business-friendly Regency Inn & Suites. Limited free parking is available on a first-come, first-served basis.

This Victorian West Springfield hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 2 levels
  • Conference rooms
  • 800 sq ft of conference space
  • 74 sq. m of conference space
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Library
  • Television in lobby
  • No smoking on site
Regency Inn & Suites offers 48 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room fridges and microwaves.

Bathrooms include a combined bath/shower unit and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking; reservations required
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (800 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0008033250. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

What is the cancellation policy at Regency Inn & Suites?

Regency Inn & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Regency Inn & Suites?

Yep, Regency Inn & Suites has a free self car park. Onsite parking is limited.

Are there any beaches close to Regency Inn & Suites?

The closest beach to Regency Inn & Suites is Babbs Beach (13.2 km).

Does Regency Inn & Suites have a pool?

Regency Inn & Suites has an outdoor pool.

Is there a free airport shuttle available at Regency Inn & Suites?

No, Regency Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Regency Inn & Suites?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Regency Inn & Suites?

No, only service animals are allowed.

Regency Inn & Suites Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 585 reviews" "
Rating 8 - Good. 135 out of 585 reviews" "
Rating 6 - Okay. 128 out of 585 reviews" "
Rating 4 - Poor. 105 out of 585 reviews" "
Rating 2 - Terrible. 110 out of 585 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Stayed 1 night in Sep 2022

2/10 Terrible

Roberto

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Stayed 1 night in May 2022

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022

2/10 Terrible

LUIS

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

MaryBeth K

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

4/10 Poor

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Stayed 1 night in Nov 2021

4/10 Poor

Heather

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

6/10 Okay

joan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

6/10 Okay

Karin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service
Staff pleasant and helpful, decor dated but serviceable. Great location walking distance to Eastern States. Room clean and functional. Good value for the price.
Stayed 1 night in Nov 2021

10/10 Excellent

Kelley A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2021

4/10 Poor

Valdinei silveira da

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good !!😢
Stayed 1 night in Oct 2021

2/10 Terrible

Shana

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We did not have an air conditioner and the air vent was not in the ceiling and it had a bathroom towel shoved up it.
Stayed 1 night in Oct 2021

2/10 Terrible

Cynthia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this property.
Stayed 2 nights in Oct 2021

6/10 Okay

Warren

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Well located fjust across the street from the Big E. However the google map attached to the Epedia website showed the motel location further out Route 147. took us a half-hour to find the motel.
Stayed 1 night in Oct 2021

2/10 Terrible

Mary, Watkins glen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. The worker or owner was not there at night which is ok but when a customer needs something and they are very rude when you call the phone number listed that is not acceptable. I thought they had a continental breakfast. NOPE. Which is fine we were already planning on going somewhere else to eat however there was not even any coffee. We would never stay there again and would not recommend this to anyone.
Stayed 1 night in Oct 2021

2/10 Terrible

Erin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be closed,the first room they gave me was not even cleaned from the previous guest and then they give us a different room and there was water coming out from the bathroom ceiling I wouldn’t recommend this place to even my worst enemy if I were you book somewhere else. The manager said he didn’t give a f**** about us and told us just to leave this place is gross!!!
Stayed 1 night in Oct 2021

8/10 Good

Antonio

Travelled with family
Disliked: Property conditions & facilities
Nice location to the big e, parking was great,person at the front desk not so pleasant, no breakfast, no coffee in the lobby,but I think family that owns it nice and friendly. Best thing about this hotel is right next to the big e.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

4/10 Poor

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked here because it was within walking distance to the big E. The property was run down. The furniture was missing draw pulls, the edges of the furniture were missing the edge pieces, the curtains were so old the the rubber lining was cracked and peeling, and there was mold around the tub. There was a refrigerator and microwave in the room but no coffee maker and no breakfast as advertised. The front desk person said the town hasn’t allowed them to serve breakfast.because of Covid. If I had known I would have come with food because there really isn’t any place close by to buy food. The tv was new and the bed was not too bad. I’d say there has been many years of neglect of the facilities.
Stayed 1 night in Sep 2021

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Stephen

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Great
Room was dirty and Musty smelling. Half the electrical outlets did not work. The tv turned on but had no service. For breakfast all they put out was packages of peanut butter crackers you can buy at the dollar store.
Stayed 1 night in Sep 2021

2/10 Terrible

Hayley

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2021