4/10 Poor
Kellie
Travelled with family and small children
3 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
- we were not informed that the apartment had limited aircon. Loungeroom aircon and main bedroom aircons could not be used at the same time. Two of the three bedrooms do not have aircon, with 3 children this was a nightmare with the heat and humidity
- there were dead and live cockroaches, a cockroach egg sack in one of the single beds (photo proof)
- the tiled surfaced in the kitchen area was greasy and slippery
- dishes plates cups knives etc were not cleaned properly (we had to wash before use, some had excessive dust and hair on them, some were also wet)
- the ensuite toilet had faecal remains in it
- the floor in the toilet of main bathroom was sticky, so disgusting
- the main bathroom shower was not clean and has mould (photo proof)
- the fridge was not cold on arrival
- no blackout blinds in the living area to early reduce the morning light/heat
- surfaces were not cleaned properly or regularly. Food and water residue on dining table legs. Dust build up on bar chair legs, bedside tables and carpet
- carpets not vacuumed properly. Infant crawler found multiple items to put in his mouth
- fly screens doors are not secure. Unable to be locked and the screen itself was loose/holes etc. not safe for children
- Apartment 23 is NOT a 4 star apartment!
- the booking was made for 4 adults and 3 children; only the main bedroom had a double bed; the other bedrooms were made up as 4 singles. What 4 star rated resort would expect adults to sleep in single beds (unless requested)
Kellie
Stayed 2 nights in Nov 2024
