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InterContinental Sydney by IHG

5.0 star property
Bayside hotel with 2 restaurants and bars/lounges

Photo gallery for InterContinental Sydney by IHG

View from room
Point of interest
Point of interest
Point of interest
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
The current price is AU$322
includes taxes & fees
11 May - 12 May

Explore the area

Map
16 Phillip Street, Sydney, NSW, 2000
  • Circular Quay
    ‪3 min walk‬
  • Sydney Opera House
    ‪10 min walk‬
  • Sydney Harbour Bridge
    ‪17 min walk‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪21 min drive‬

Room options

View all photos for 2 Double Classic East Harbour View

Premium bedding, down duvets, minibar, in-room safe

2 Double Classic East Harbour View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King 1 Bedroom Suite Opera House View

View from room

1 King 1 Bedroom Suite Opera House View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic Accessible

1 King Classic Accessible

1 King Classic Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Harbour Bridge View

Premium bedding, down duvets, minibar, in-room safe

1 King Harbour Bridge View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double 1 Bedroom Suite Bridge View

Premium bedding, down duvets, minibar, in-room safe

2 Double 1 Bedroom Suite Bridge View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Governor Opera Suite Club Lounge Access

1 King Governor Opera Suite Club Lounge Access | View from room

1 King Governor Opera Suite Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King 1 Bedroom Suite Bridge View

Premium bedding, down duvets, minibar, in-room safe

1 King 1 Bedroom Suite Bridge View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Royal Opera Suite Club Intercontinental Access

Premium bedding, down duvets, minibar, in-room safe

1 King Royal Opera Suite Club Intercontinental Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King 1 Bedroom Suite City View

Premium bedding, down duvets, minibar, in-room safe

1 King 1 Bedroom Suite City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic Opera House View Club Lounge Access

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Opera House View Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic East Harbour View Club Lounge Access

Premium bedding, down duvets, minibar, in-room safe

1 King Classic East Harbour View Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Classic Harbour Bridge View

Premium bedding, down duvets, minibar, in-room safe

2 Double Classic Harbour Bridge View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • Harbour view
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Classic Opera House View

View from room

1 King Classic Opera House View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic East Harbour View

View from room

1 King Classic East Harbour View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, City View

View from room

Classic Room, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for 1 King Classic Club Lounge Access

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King 1 Bedroom Suite Opera View Club Lounge Access

Premium bedding, down duvets, minibar, in-room safe

1 King 1 Bedroom Suite Opera View Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 64 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic Opera House View High Floor

View from room

1 King Classic Opera House View High Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2022
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Sydney

A luxury stay in the heart of Sydney awaits you at InterContinental Sydney by IHG. Within just a 10-minute stroll, you'll find Circular Quay and Government House. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .The restaurant, The Conservatory, is open for breakfast. The Treasury Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym and sauna. Meeting rooms, conference space, and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this 5-property class Sydney Central Business District hotel include Royal Botanic Gardens and Sydney Opera House.

What's nearby

  • Circular Quay - 3 min walk - 0.3 km
  • Sydney Opera House - 10 min walk - 0.8 km
  • Sydney Tower Eye - 13 min walk - 1.1 km
  • Sydney Harbour Bridge - 17 min walk - 1.5 km
  • SEA LIFE Sydney Aquarium - 18 min walk - 1.6 km

Getting around

  • Sydney Circular Quay Station - 4 min walk
  • Martin Place Station - 8 min walk
  • Sydney Airport (SYD) - 21 min drive

Restaurants

  • ‪The Spice Room - ‬2 min walk
  • ‪Opera House to the Botanic Gardens Walk - ‬3 min walk
  • ‪Gelatissimo - ‬4 min walk
  • ‪Cafe Sydney - ‬4 min walk
  • ‪Ippudo Circular Quay - ‬3 min walk

About this property

InterContinental Sydney by IHG

Bayside hotel with 2 restaurants and bars/lounges
InterContinental Sydney by IHG offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business centre and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury InterContinental Sydney by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of InterContinental Sydney by IHG was completed in October 2022.

This 5-star Sydney hotel is smoke free.

  • 1 building
  • 509 guestrooms or units
  • 31 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1851
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
InterContinental Sydney by IHG offers 509 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Filipino, French, German, Indonesian, Italian, Japanese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (AUD 89 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 50 for adults and AUD 29 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Aster
  • The Conservatory
  • The Treasury Bar

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Free cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a regional park
  • On the bay

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Doorbell and phone notification
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 110.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 50 for adults and from AUD 29 for children
  • Valet parking fee: AUD 89.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 110.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

InterContinental Hotel Sydney
InterContinental Sydney
Sydney InterContinental
Intercontinental Sydney Hotel Sydney
InterContinental Sydney Hotel
InterContinental Sydney
InterContinental Sydney by IHG Hotel
InterContinental Sydney an IHG Hotel
InterContinental Sydney by IHG Sydney
InterContinental Sydney by IHG Hotel Sydney

Frequently asked questions

What is the cancellation policy at InterContinental Sydney by IHG?

InterContinental Sydney by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Sydney by IHG?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at InterContinental Sydney by IHG on 11 May 2025 start from AU$322.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Sydney by IHG?

Yep, InterContinental Sydney by IHG has valet parking with in/out privileges for AUD 89.00 per night. Onsite parking is limited.

Are there any beaches close to InterContinental Sydney by IHG?

The closest beach to InterContinental Sydney by IHG is Bondi Beach (6.7 km).

Does InterContinental Sydney by IHG have a pool?

InterContinental Sydney by IHG has an indoor pool.

What luxury perks are available at InterContinental Sydney by IHG?

InterContinental Sydney by IHG features an indoor pool, a sauna and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes InterContinental Sydney by IHG a romantic place to stay?

A champagne service and 24-hour room service, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at InterContinental Sydney by IHG.

Is InterContinental Sydney by IHG family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Sydney by IHG is a hit with families.

Does InterContinental Sydney by IHG serve breakfast?

Yep, travelers can't get enough of the full brekkie here! Available on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at InterContinental Sydney by IHG?

No, InterContinental Sydney by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Sydney by IHG?

Yep, InterContinental Sydney by IHG has 2 restaurants.

What time are check-in & check-out at InterContinental Sydney by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at InterContinental Sydney by IHG?

No, only service animals are allowed.

InterContinental Sydney by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 703 out of 1005 reviews
Rating 8 - Good. 181 out of 1005 reviews
Rating 6 - Okay. 59 out of 1005 reviews
Rating 4 - Poor. 30 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Everyone was pleasant and very professional.
Stayed 3 nights in Apr 2025

10/10 Excellent

Angela

Awesome
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled to Sydney to attend the Gladiator at the Opera House and were a little concerned about parking for our 'pride & joy' car. Not only did the valet staff go above and beyond to ensure the security of our car, the entire staff at Inter-Continental were exceptional. We had a fabulous, peaceful stay. Thanks team.
Stayed 1 night in Apr 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of our stay was very good. Had trouble with TV. Floor staff at breakfast were very slow. Overall staff were very good.
Stayed 2 nights in Mar 2025

6/10 Okay

mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Such a beautiful hotel and location. The view was absolutely magnificent from our room and really comfortable furnishings. Perfect location for Circular Quay and Opera House. What a shame that the service in the bar, at reception and the valet parking left ALOT to be desired. Made what could have been an ideal trip to Sydney for a family of Novacastrians a very upsetting. I won't be returning.
Stayed 1 night in Mar 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the areas we enjoy going too. Enjoyed our lovely room view.
Stayed 3 nights in Feb 2025

6/10 Okay

Bokyung, Orlando

For the price I paid, this hotel did not live up to my expectations at all. The restaurant for breakfast had very poor food quality and service. I trust Intercontinental hotels, but this one was very disappointing.
Stayed 1 night in Sep 2024

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Comfort

Very convenient & comfortable hotel near Sydney Harbour. Walkable to ferries, trams & train. Lovely views to harbour & Royal Botanic Garden. Early arrivals lounge on 31st floor, with access to showers, was welcome surprise. Only negative was our checked bags were initially delivered to wrong room -- that occupant, thankfully, called my mobile # directly (from IDs on bags) to let us know, as that could have been a horrific start to the trip. Outside that blunder, very happy with the stay.
Stayed 5 nights in Jan 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Very poor experience.

The worst service i have ever had in any hotel. Slow, chaotic, long lines for reception, non-existent concierge and staff that could not care less. Really poor.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atmosphere - loved the architecture and the understated, tasteful design.
Stayed 1 night in Jan 2025

8/10 Good

matthew a

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good but

Mostly good review but in booking requested interconnecting rooms multiple times but were given rooms next to each other instead. Cups were dirty unfortunately & cleanliness was average for a 5 star. Location is excellent & Treasury bar is a great place to have a drink. Breakfast is top notch
Stayed 4 nights in Jan 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Club lounge

Upon check in I asked if there was a chance of an upgraded room which was immediately granted. Afternoon tea was great and service quick. The evening beverages were plentiful and top quality, service very attentive. Food was sufficient but not great. 2 hot items, prawn and arancini. Then cheese, crackers …. Don’t expect it to be sufficient to skip dinner. The view was lovely overlooking botanic gardens and only one window overlooking harbour where there was no place to sit to see the view so we moved our table and chairs over a little so we could see out to the harbour bridge and opera house. Breakfast next morning in the bar upstairs had a stunning view overlooking harbour bridge and opera house. Al a carte menu was plentiful. Fresh juice good. There was also a table with cheese (assortment of great crackers) and cured meats to pick from. Salad items too. Lovely stay and the view at breakfast could not have been better. Sheraton on the park smashes it when it comes to the assortment of food available in the evening.
View from club lounge at breakfast.
Afternoon tea
Stayed 1 night in Jan 2025

8/10 Good

Dale

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew, SIngapore

Stayed 1 night in Jan 2025

8/10 Good

Henry

Stayed 3 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Karyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location was great, the breakfast buffet was nice, and the rooms were roomy although lacking storage space. Nice hotel, I would not categorize it as a five-star. If you get a good rate it's worth it.
Stayed 5 nights in Dec 2024

10/10 Excellent

MAHINDER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Kun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Jong bo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024