See all properties
Save

The Mansion Resort Hotel & Spa

4.0 star property
Family-friendly hotel with 3 restaurants and 5 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Mansion Resort Hotel & Spa

5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
Front of property - evening/night
Outdoor banquet area
Suite (Governor)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Jl. Penestanan, Sayan, Ubud, Bali, 80571
  • Bali Bird Walks
    13 min walk
  • Blanco Museum
    15 min walk
  • The Blanco Renaissance Museum
    16 min walk
  • Denpasar (DPS-Ngurah Rai Intl.)
    78 min drive

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Deep-soaking bath
Hairdryer
  • 28.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Governor)

Minibar, in-room safe, desk, iron/ironing board

Suite (Governor)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Deep-soaking bath
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa (Residence)

Villa (Residence) | View from room

Villa (Residence)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Deep-soaking bath
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Romantic Villa, 1 Bedroom

Romantic Villa, 1 Bedroom | View from room

Romantic Villa, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
  • 100 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite

Minibar, in-room safe, desk, iron/ironing board

Royal Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 49 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
5 bedrooms
Shower/bath combination
Private bathroom
Deep-soaking bath
  • 45.0 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Grand Deluxe

Grand Deluxe

Grand Deluxe

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bath and shower
Private bathroom
Deep-soaking bath
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Two-Bedroom Villa

  • Sleeps 4
  • 3 Double Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

One-Bedroom Villa with Plunge Pool

  • Sleeps 2
  • 1 Queen Bed

Raja Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Governor Suite

Minibar, in-room safe, desk, iron/ironing board

Governor Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Grand Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Villa Residence

Bathroom

Villa Residence

  • Sleeps 2
  • 1 Queen Bed

Family Residence

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Royal Suite

  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Junjungan Ubud Hotel & Spa

Pool
Hot tub
Spa
Parking included
4.8 out of 5, Exceptional, (295)
The price is AU$79
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Junjungan Ubud Hotel & Spa

About the area

Ubud

A family-friendly stay in Ubud awaits you at The Mansion Resort Hotel & Spa. Within just a 15-minute stroll, you'll find Bali Bird Walks and Blanco Museum. Highlights at this boutique hotel include 3 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, Ayurvedic treatments and mani/pedis along with access to the hot tub. The restaurant, Indochine Dine N Lounge, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, kids' club, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of a free area shuttle. .Within a 30-minute walk of this 4-property class Ubud hotel, attractions include Ubud Palace and Ubud Traditional Art Market.

What's nearby

  • Bali Bird Walks - 13 min walk - 1.1 km
  • Campuhan Ridge Walk - 17 min walk - 1.4 km
  • Ubud Palace - 3 min drive - 2.6 km
  • Ubud Traditional Art Market - 3 min drive - 2.6 km
  • Ubud Monkey Forest - 6 min drive - 3.6 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 78 min drive

Restaurants

  • ‪Zest Ubud Restaurant - ‬16 min walk
  • ‪Alchemy - ‬13 min walk
  • ‪The Sayan House - ‬12 min walk
  • ‪Arcadia Restaurant - ‬15 min walk
  • ‪Yellow Flower Cafe - ‬12 min walk

About this property

The Mansion Resort Hotel & Spa

Family-friendly hotel with 3 restaurants and 5 outdoor pools
The Mansion Resort Hotel & Spa offers its guests a full-service spa, 5 outdoor swimming pools, a sauna, and a fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A children's pool, spa services, and a library are also featured at the family-friendly The Mansion Resort Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Ubud hotel.

  • 79 guestrooms or units
  • 3 levels
  • 5 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 2003
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
The Mansion Resort Hotel & Spa offers 79 accommodations with minibars and a safe. 42-inch flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Ubud hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Microwaves and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on request.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including Ayurvedic.

Languages

Chinese (Mandarin), English, French, Indonesian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe La Terrace
  • Indochine Dine N Lounge

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 5 buildings
  • Built in 2003
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Mansion Resort Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 500000.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 550000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 550000 (one-way), (up to 12 years old)
  • Rollaway bed fee: IDR 500000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: OVO and PayPal
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, OVO and PayPal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Mansion Resort Hotel
Mansion Resort Hotel Ubud
Mansion Ubud
Mansion Hotel Ubud
The Mansion Hotel Ubud
The Mansion Resort Hotel & Spa Ubud, Bali
The Mansion Resort Hotel And Spa
The Mansion Resort Hotel Spa

Frequently asked questions

What is the cancellation policy at The Mansion Resort Hotel & Spa?

The Mansion Resort Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Mansion Resort Hotel & Spa?

Yep, The Mansion Resort Hotel & Spa has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to The Mansion Resort Hotel & Spa?

The closest beach to The Mansion Resort Hotel & Spa is Sanur Beach (20.7 km).

Is there a spa on site at The Mansion Resort Hotel & Spa?

Yep, there is an onsite spa at The Mansion Resort Hotel & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Mansion Resort Hotel & Spa have a pool?

The Mansion Resort Hotel & Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Mansion Resort Hotel & Spa?

The Mansion Resort Hotel & Spa features 5 outdoor pools, a full-service spa and 3 restaurants.

Is The Mansion Resort Hotel & Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that The Mansion Resort Hotel & Spa is a hit with families.

Is there a free airport shuttle available at The Mansion Resort Hotel & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Mansion Resort Hotel & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Mansion Resort Hotel & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Mansion Resort Hotel & Spa?

No, pets and service animals are not allowed.

The Mansion Resort Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 299 out of 616 reviews" "
Rating 8 - Good. 210 out of 616 reviews" "
Rating 6 - Okay. 60 out of 616 reviews" "
Rating 4 - Poor. 35 out of 616 reviews" "
Rating 2 - Terrible. 12 out of 616 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie and Aminah

Stayed 5 nights in Aug 2024

10/10 Excellent

ayushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Originally the front desk placed us near refurbishment. After we asked them to assist with construction noise while taking a nap, they immediately upgraded us to an incredible suite. Excellent customer service!
Stayed 2 nights in Jun 2024

10/10 Excellent

Lorette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Family Stay
Great family trip at a beautiful resort but needs to improve WIFI.
Stayed 3 nights in May 2024

2/10 Terrible

Maria Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed. Property does not look like the pictures which includes the gym. My room has ants and gecko.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Stayed 3 nights in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant rooms in an expansive compound
Lovely, elegant room, with a bath/shower, which I appreciated. One stepped out to a small childrens' pool which seemed never to be used. There were 6 pools in all, in the midst of verdant tropical vegetation, and exotic paraphernalia. At times it felt like one was staying in an abandoned film set. Think Howard Hughes.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, comfortable bed, nice to have tv, lots to see
Stayed 2 nights in Mar 2024

8/10 Good

Erin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at The Mansion. The room was clean, large and comfortable. The staff was pleasant and helpful. I would definitely book here again.
Stayed 1 night in Mar 2024

8/10 Good

Dalpreet

A very big resort, beautiful. I was staying alone for 1 night and a group of male workers unlocked the door to my room. It was an accident and they probably thought it was unoccupied but still unacceptable and there is not other lock on the inside of the room.
Stayed 1 night in Feb 2024

10/10 Excellent

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort in Ubud
Amazing retreat style resort in Ubud. Only a 10min walk to the centre of Ubud. Beautiful pool and surroundings. Second stay here and would stay again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Satvinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing. We had a walkout pool. The staffs service was phenomenal. very quiet, and clean. Highly recommend! upgrade to villa . .
Stayed 4 nights in Sep 2023

6/10 Okay

Cheryl

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wait, don't stay during ongoing construction
I can’t recommend this hotel right now. It has so much potential but it feels as if it’s just reopened, the staff are trying to learn their jobs and most of the pools are under renovation. It was difficult to find a common area to relax and enjoy the jungle like scenery, which is the highlight of the hotel, because there is so much renovation going on. The good news is I didn’t hear any of this noise in my room (#21). Only one restaurant is open right now and the service is extremely slow. The included breakfast is ok, not many options to choose from and I found it odd no fruit is included my first few days but they did add half way through my 7 night stay. There was a retreat going on during my stay, which is fine, but given 80-90% of the guests were part of the retreat it wasn’t a great place to meet people, as a solo traveler and felt deserted when they were in their sessions. When they were out of session they took over the place and weren't inviting to anyone not part of the retreat. I get it, I do retreats and you're bonding with those you're in the experience with, so this isn't a criticism just rather pointing out it would be helpful to know events going on at the property before deciding if its a good time to stay. Finally, its pretty far from Ubud Centre & with traffic its 30-45 minutes one way I really wanted to love this property, again it has so much potential, and once the work is done to bring it back to its glory, I’m open to giving it another chance.
Stayed 7 nights in Jul 2023

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel must have been incredible in its hay day!! We had a family room which was great, very clean. We had one large bedroom with a king bed and the second bedroom with 2 single beds. Big bathroom which was great, but had a shower that didn’t work and a leak in the roof. The bathroom did have a large bath shower combo so we used that. The grounds were massive, definitely in need of some TLC but still beautiful and tropical. The 6 pools were great to have. We used their free shuttle service to get to the main shopping area of Ubud and back to hotel. We would definitely stay here again!
Stayed 3 nights in Jun 2023

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
The property itself was nice, I love the jungle vibe with all the trees and the little ponds with the fish and the many swimming pools. Our governor suit was also pretty good, very large and the room was always cleaned when we requested. If there's one major complaint we had it was the food. The breakfast was very limited and most of the time the food was cold, even being one of the first ones there at 7am. The room service food was just as bad, cold and expensive for what it was. One time we had ants on our burger bread. They were nice enough to give a refund on that item but it shouldn't happen at a so called 5 star resort. Other than the food though, it was a nice property and very safe with security at every entrance. I will point out that the staff are very friendly, definitely a highlight of the stay.

8/10 Good

Travis, Kennewick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We rented two bungalows for one night for my wife and I and another couple traveling with us. The rooms were perfect when we checked in, well decorated, comfortable, and very relaxing. When we woke in the morning our bathtub and towels on the bathroom floor were covered with dead insects, mostly ants. Given that this is a tropical location there will undoubtedly be some bugs in the rooms but we had a lot of them. We didn’t notice any on the furniture or in the bed though. Our traveling companions didn’t have any issues with insects in their room so I don’t think our experience is the norm. Otherwise this place is amazing. So many pools and areas to meditate/relax. During our stay the grounds were being worked on and not all areas and pools were accessible. There is a spa on-site but the ladies chose to use the numerous spas in Ubud. The front desk staff is amazing. They helped us arrange transportation to/from town when our schedule didn’t line up with the regular shuttle times. We plan to stay here again on our next trip to Bali.
Stayed 1 night in May 2023

10/10 Excellent

Hanif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mansion Hotel & Resort is extremely clean, the amenities are modern, the staff is very friendly and superb, and the location is great. I highly recommend it.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jungle Oasis
Great stay! Was at the mansion in the one bedroom pool villa for two weeks during an Acroyoga teacher training. Was gorgeous setting, cool shala training spaces, so many pools and just felt like this amazing oasis of tranquility. The spa was great. Had an amazing deep tissue massage after my 36 hours of flying from Texas. I would definitely stay again !
Stayed 1 night in Dec 2022

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Staff were very helpfu
Stayed 13 nights in Sep 2022

8/10 Good

karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds and pools are clean and beautiful. Everyhting about this hotel is huge. The room was very spacious for 4 people. Staff was very friendly and helpful. We're glad they had airport pick up as we got to Bali after dark, and drop off service (for a fee). The hotel driver, Daywa, was amazing! He was flexible and took us everywhere we wanted on the tour. Some minor issues: the hot water faucet for showering didn't work for a bit. They fixed it within the same day. We had car trouble on the tour. They sent another car and we continued on our tour like it never happened. Overall, we had a wonderful time in Ubud.
Stayed 2 nights in Jun 2022

6/10 Okay

Roy

Liked: Room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, needs a little sprucing up
Comfortable room and several pools at the hotel. Staff were friendly and the breakfast buffet was great. The location is a bit far to walk to town (about 4km to the center) but the hotel offers a free shuttle. Overall it was very nice but it felt like everything could use a little sprucing up.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are extraordinarily beautiful, well groomed, and peaceful peaceful. Multiple swimming pools dot the campuswell-maintained
Stayed 17 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Staff were trying hard to keep property clean etc. rooms were awful, bath dirty, no plug, more insects inside than outside, linen old and poor quality, towels grey and awful. Grounds expansive but run down.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here and the gardens were beautiful and very clean Rooms were a little dark but we made it work
Stayed 2 nights in Oct 2019